Alexandra Court Care Centre

340 Southcoates Lane, Hull HU9 3TR
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9.2 46 Reviews
  • Alexandra Court Care Centre, Hull
Welcome to Alexandra Court in Hull a purpose-built care home located in Hull. Just 2.3 miles from the city centre.

Each of the 72 ensuite bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Alexandra Court providing independence and choice is very important – that is why the home encourages residents to personalise their rooms with their own belongings to help them feel at home and as comfortable as possible.

All residents are supported to live an active and fulfilled life. The person-centred care enables residents to keep on doing the things they’ve always loved – and often the things they perhaps thought they could no longer enjoy.

As part of the Hull-based community, residents can help themselves to drinks and snacks, help out in the garden and other hobbies and exercise their usual routines which enable residents to make their lives theirs.

The facilities at Alexandra Court allow residents to enjoy other everyday routines that promote independence, from utilising the beauty salon, enjoying the gardens or simply catching up with friends in the peaceful lounges at Alexandra Court.

Alexandra Court has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.

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Care Provided by Alexandra Court Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debra Hall (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Alexandra Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,055
    • Self-Funded Residential Dementia Care from £1,105
    • RESPITE Self-Funded Residential Care from £1,055
    • RESPITE Self-Funded Residential Dementia Care from £1,105
  • (these prices are only a guideline, please contact Alexandra Court Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome at all times


  • Parking

  • Free Parking on site


Alexandra Court Care Centre Reviews (46)

Total of 46, showing 1-20
9.2

Alexandra Court Care Centre has a Review Score of 9.2 (9.198) out of 10, based on 13 reviews in the last 2 years. Over all time Alexandra Court Care Centre has 46 reviews.

Overall Experience

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  • 10
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  • 3
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Date Published

46
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Review from Christine T (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have always got time for you and are always happy to help. Every time I visit my sister there is always a happy atmosphere on the ground floor.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your sister. Your kind words are greatly appreciated and I will, of course, pass them on to the Alexandra Court family.


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Review from Michael R (Son-in-law of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a family member residing at Alexandra Court and in the past have had some issues with the laundry and food which we repeatedly found hard to resolve but since the new recent manager has taken over - what a difference in such a short time. She is polite, helpful and listens to your issues and
always greeted with a smile and a good word. This has been also said by many of the other families.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. We are delighted that you have taken the time to recognise the changes we have implemented. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.


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Review from D M (Granddaughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care centre is clean and presentable. The staff are very friendly and helpful. The atmosphere within Alexandra Court Care Centre is very welcoming. It feels like a little safe haven village under one roof.
I am extremely happy that my grandmother is being looked after in this amazing home, the
staff have encouraged my grandfather to enjoy his musical talents once again. He is looking forward to performing his concert.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your grandad and we are delighted with his improvements. He certainly is a character and we love listening to his impromptu concerts. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.


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Review from Amanda H (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the home due to bereavement of Dad.
All staff have been excellent and accommodating of Mum's physical emotional and psychological needs. Mum settled on first meeting all staff and other residents. Mum enjoys all the daily activities. Prior to admission Mum ate very little. Since Mum has
enjoyed eating all meals. Family are impressed with care and attention Mum has received.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at how she has settled in . Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.


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Review from Carole S (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Alexandra Court since end of November 2023 for respite care following a long stay in hospital. Initially Mum had hospital dementia and we were very concerned for her safety and wellbeing as she was quite unwell and confused. From the day she arrived at Alexandra Court we started
to relax as Mum was looked after by a specialist team who are experienced in dealing with such care needs. Whilst Mum's behaviours were quite concerning to the family, we were regularly reassured that this was not uncommon and that mum would eventually settle and staff kept us updated regularly. Mum has shown significant progress whilst staying at Alexandra Court and is back to the mum we know and love. She has developed a lovely relationship with the staff and if we rarely have cause to raise any niggles we speak directly to the staff or manager and things are addressed as soon as possible. Thank you Alexandra Court for looking after my precious mum so well.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.


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Review from Stephanie O (Granddaughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My grandma received a range of care whilst staying here for three years. There are some genuine carers/seniors who go above and beyond. Unfortunately, there were numerous safeguarding concerns regarding neglect, which management didn't take seriously. Care staff weren't held accountable by the management
team, which meant that the issues continued. The dementia unit is too big/busy, which means there is very little interaction. Residents are left in the lounge with no engagement or, sometimes, supervision. Residents do become physical with each other, which results in them becoming hurt. I've seen residents becoming upset by this, and no reassurance or comfort was given. Sadly, we had to move my grandma to a different care home due to no improvements.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
Having spoken with the management team I understand that several meetings were held of which you found the resolutions unacceptable.
Alexandra Court was last inspected by CQC in April 2022 whereupon our rating was given as an overall “Good” across all categories , Safe ,Effective , Caring , Responsive and Well Led. It was reinspected in July 2023 where CQC stated “ We have not found evidence that we need to re-assess at this stage “
We are disappointed that your experience at Alexandra Court was a negative one but are happy that your Grandma is now settled in her new home.


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Review from Pauline R (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is very kind and listens to what you have to say.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Pauline, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.


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Review from John K (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after Mum for years, never had a problem.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.


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Review from M D (Son of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was treated so well. All our family were confident that Mum was well looked after. The overall atmosphere was relaxed and homely. Nice communal areas.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It was our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.


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Review from C M (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum thoroughly enjoyed her two periods here at Alexandra Court. Mum was treated so well, all the staff were so caring and supportive. As a family, we were able to see Mum as often as we wanted and to be involved in all her care. Her room was made into a home from home. Beautiful garden.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It was our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.


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Review from S S (Friend of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my friend's Mum, she was so well cared for, it was evident to see that the staff cared. I was impressed with how inclusive visitors are, I have been in many care homes and Alexandra ticked all the boxes. It would appear the staff seem to enjoy their work.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.


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Review from B O (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run residential care home, with lovely caring staff. If anything they seemed run off their feet (only two staff and a cleaner) when I was there. Very clean. My mum was only in for one week for respite but wish we could convince her to stay. Would definitely be the home of my choice when the time
comes for permanent care.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It was our pleasure to care for your mum and are delighted she enjoyed her stay with us. In relation to staffing, homes are staffed to appropriate levels always, based upon industry-wide dependency tools ensuring that residents' comfort and safety are met at all times. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court team.


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Review from S B (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives here. The staff are very pleasant and helpful. The home is very clean and always smells fresh. Plenty of things for Mum to do in the activities and I have no complaints about the home.

Reply from Shellene Armstrong, Business Support Manager at Alexandra Court Care Centre

Many thanks for your kind review for Alexandra Court Care Home.


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Review from Diane P (Sister-in-law of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident/family meeting was informative and well-presented. The new manager gives the impression things/concerns will be dealt with. A good chance for us all to voice concerns.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Diane, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Alexandra Court.


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Review from Julie M (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother had only a short time in the home, she appeared to really enjoy it. The staff are amazing, kind, humorous, and most of all, professional. They treated Mother with the utmost dignity. The home is clean, bright and beautifully decorated with amazing gardens. We cannot find fault with
anything. Her room was always warm and clean. The entertainment brightened my mother's life. Unfortunately, she passed away last week, but she was happy there.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Julie, many thanks for taking the time to review our home. It was our pleasure to care for your Mum, and she is sadly missed by all. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Alexandra Court.


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Review from Sharon F (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexandra Court is a nice place. Mum gets the support and care she needs, plus her welfare too making her safe.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Sharon, many thanks for taking the time to review our home. It is our pleasure to care for your mum and we are delighted that she feels safe and cared for. Your kind words are greatly appreciated and I will of course pass them on to the manager and colleagues at Alexandra Court.


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Review from Yvonne R (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first visiting, my mother was immediately impressed with the way the home was decorated and also did not have the smell of a residential home.
The friendliness of the staff is second to none and gave me reassurance that Mum would be cared for; she was not the easiest and could be quite violent
at times, but they were so lovely to her.
The entertainment and also the beautiful gardens were also enjoyed by Mum and myself when visiting.
When Mum was very poorly, end of life, the staff were wonderful and treated Mum with dignity and were very caring; they were also so lovely to me and my sister.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Yvonne, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Alexandra Court.


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Review from Victoria W (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not enough staff to carry out adequate care. A shocking CQC report and communication between home and families, a lot of improvement is needed around person-centered care and medication. Non-existent activities. They make it difficult for families to visit, due to restrictions, no key worker connection
with families.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Thank you for taking the time to review our home. We are disappointed and confused as to why this review has been published after being submitted in October 2021 however all feedback is welcomed and allows us to continually develop our service.
I would like to stress that all residents were and are supported and cared for as individuals from a very dedicated and hardworking team under the very demoing times everyone experienced during the pandemic.
The staffing levels at the home are always relevant and based upon the number of residents in the home and is monitored daily and adjusted accordingly in order that everyone is cared for appropriately and safely.
All the points raised in the CQC report were immediately addressed as evidenced in the recent Good” ratings in all five categories resulting in an Overall “GOOD “ rating.
We are of course disappointed and apologise that your experience at Alexandra Court was a negative one.


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Review from Vicky S (Daughter-in-law of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I removed my mother-in-law from this home. Very understaffed, very bad management and the owners put profits over residents safety and staff morale. My mother-in-law was walking around in clothes covered in mould. Her drawer was full of mouldy clothes. No one bothered to find out why she smelt of mould.
She was always sad, grey looking when we collected her for outside visits once they allowed outside visits. I then read the shocking CQC report which only backed up my worries about the safety and care being given. Ninety per cent of the blame lands with the owner and management. £700 a week to walk around in mouldy clothes, missed medication, prison-like visits and hardly any mental stimulation from activities. Very few to no updates to families showing the residents smiling. Not even a single picture on Christmas Day of anyone having Christmas fun. Which for the majority of the residents would have been the first Christmas not seeing their families due to nothing being set up for this to happen.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Thanks for taking the time to review our home. All feedback helps us to build on and improve services. We are sorry to hear that you had a bad experience at Alexandra Court but are pleased that you were able to relocate your mother-in-law to a more suitable environment.


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Review from J K (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for one year. In that time she's been looked after really well at all times. Although we think with covid and lack of visits she deteriorated quite a lot but she seems happy when we have seen her and thank everyone for all the hard work in a difficult year.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you so much for taking the time to write a review for our home. We value input from friends and families so that we can work to continually improve the service we provide, Kind regards, Samantha Rae, Registered Home Manager.


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Current Review Score: 9.2 (9.198)

Overview of Review Score

The Review Score of 9.2 (9.198) out of 10 for Alexandra Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for Alexandra Court Care Centre is calculated as follows: ( (99 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 155 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for Alexandra Court Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 12 Positive Reviews ÷ 16.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Alexandra Court Care Centre

What types of Care is Alexandra Court Care Centre registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra Court Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexandra Court Care Centre have?

There are 84 Single Rooms.

What are the Facilities & Services at Alexandra Court Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Court Care Centre to the centre of Hull?

2.3 mile(s) as the crow flies, distance by road may be significantly further.