Review from A P (Sister of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience

Overall, the care provided is excellent, both at local management and carer level. Firstly, the facility is purpose-built providing individual ensuite rooms which are kept clean and tidy. There are also excellent communal lounges and dining facilities.
Normally, although obviously limited during the

Covid-19 pandemic, activities or external visits are held daily, some of which involve residents' families, eg the choir, flower arranging, etc.
I am kept informed if there are personal issues, eg illness, with my input, wishes and concerns taken into account as appropriate.
Where care concerns are identified, both personal and general, I have no problems in discussing these with the relevant management staff, where my views/concerns are discussed and agreed actions implemented.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you so much for taking the time to review our home. We welcome any and all feedback for our service so that we can continually improve. Kind regards, Samantha Rae, Registered Home Manager.

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Review from Danielle C (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in this care home for 6 months and within that time she is happy and very well cared for. All the staff have gone above and beyond during covid to sort out skype video calls and pod visits which have been fantastic to keep in touch with my mum and also to have her grandchildren be able

to see and talk to her. The staff always contact me if anything happens. I give them 10/10 for everything. Thank you.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you so much for taking the time to leave us your thoughts. We are so pleased to see that your experience at Alexandra Court is a positive one. We work hard to ensure that our residents' needs are met to the highest standard and that our relatives are involved in this as much as possible. Kind regards.

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Review from D M (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

I have always thought the staff caring and considerate. They look after mam really well and she never has a wrong word against them. She is happy and content. What more can anyone ask.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you for taking the time to write this review. We are pleased to hear that you are so happy with our service and that your mum is happy with us too. We appreciate how difficult things are for relatives and friends at this time and we thank you for your continued support. Kind regards.

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Review from L U (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Alexandra Court Care Centre for nearly 5 years. She has complex medical needs and now is confined to bed. Her care and treatment have been very good. All her needs are taken care of by a team of nurses and carers. During the covid pandemic, I have been able to talk to my

mum over a skype call every other week and I am now able to have a visit once a fortnight.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you so much for taking the time to write your review. We appreciate it is difficult for all during these challenging times. Please know that we are doing everything we can to meet your mother's needs and that we are available to help should you need it. Kind regards.

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Review from Roger I (Power of Attorney of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience

There are several ratings that I cannot answer mainly because of the restrictions imposed because of the covid-19 pandemic. When dealing with the home they have been in that 6 month period, fine. However, the person who I am POA for, I haven't seen in that period. The first contact was on 08.03.21 when

I visited in a pod. I have yet to go inside the home.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you so much for taking the time to review our service. We are offering visits as restrictions allow and will be in regular contact to organise these. Please contact me at the home if I can help with this process in any way. We do appreciate how difficult these times are for our residents and families/friends. Kindest regards.

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Review from D W (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care and attention my other receives. Due to the difficult time we are having with the virus, we have not been able to visit as much as we would have in normal times but we have been able to facetime call my mother and recently been able to have a visit in a booth and see

my mother through a screen. This has been purely down to the excellent staff at the home. Many thanks.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you so much for your positive review of our service. We work hard to try to ensure that our residents' needs are met in full and we appreciate the difficulties the restrictions pose for families and friends. Kindest regards.

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Review from D S (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

Staff is great but very overworked. Bosses expect too much of them. Need to employ more staff. Head office very inefficient and disconnected from their care homes. Care home needs more exercise and physio programmes, more activities and staff need more time to interact properly. Gaps in care due to

lack of staff.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you for your comments, they are greatly appreciated and will be used within our systems to constantly improve our service. We have adequate staffing for the dependency of our current residents and our team works hard to meet all of their needs. Since March of this year, we have only been able to allow essential medical visits due to COVID 19 restrictions but our staffing levels remain safe and within the guidelines of dependency measures. If you would like to discuss the concerns you have with a member of our senior team or the manager, please contact the home directly and we are available to answer any questions you may have.

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Review from S J (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience

Staff have gone above and beyond to keep the residents safe during the covid-19 pandemic. Staff listen to concerns and relay info to health professionals on my mothers and my behalf. Mum always appears well cared for.

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Review from K B (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for; she is always very clean and well presented.
Her meals are very good.
Her room is very clean, as is the rest of the home.
The staff are warm and friendly, and they give my mum lots of hugs.
The home is very well run by lovely people.

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Review from A W (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

Both my parents are residents of Alexandra Court. Both suffer from dementia and other conditions. I am so happy with the care they receive. The home is very clean and attractive, and the staff are wonderful, experienced, caring and competent. The home has responded to their very specific needs, keeping

me involved and informed at all times. Mum and Dad look happy and well cared for and enjoy a range of activities and one to one sessions. Before covid, I was welcomed in for visits and was able to join in activities with my parents.

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Review from Julie K (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience

Mum has been a resident at Alexandra Court Care Centre for several years. The home is modern, clean and welcoming. All staff are friendly, helpful and informative. Mum has always been well cared for, well-fed, felt safe and happy. There is a wide range of activities which are fun, stimulating and enjoyable.

My family feels content in the knowledge, especially at the moment, that mum is so well looked after and we have nothing but praise and thanks to everyone involved at Alexandra Court.

Reply from Samantha Rae, Home Manager at Alexandra Court Care Centre

Thank you so much for your positive review. We work hard to provide quality care for all of our residents, and we welcome family into our community.

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Review from William C (Brother-in-law of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience

There is a CQC inspection rating for this home of "Inadequate" in July 2019. Ignore this; nothing could be further from the truth! My brother-in-law was admitted from the hospital to Alexandra on 31/01/2020 with a terminal illness. The care given to him was first-class in-fact exemplary.
He required

personal care as he was too weak to get out of bed and pain management due to cancer on his head. Despite being in bed, he was always dressed on his top half. He was regularly turned in bed, and potential bed sores on heals and sacrum were avoided. The home allowed visitors at any time, which was a bonus as we live out of the area.
The staff were kind, communicative, caring, compassionate and at the end, when he passed away, they were extremely supportive and sensitive. The home always smelled nice, and relatively quiet considering the amount of people staying there. He could be difficult, but all the staff persevered with him. We cannot thank them enough and wholly recommend this home.

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Review from Jean C (Brother of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience

On reading some of the reviews I had concerns about my brother going into Alexandra Court Care Centre but as it was the only available home with a vacancy as the hospital needed him to have nursing care. I decided to use them. I cannot thank the staff enough, he was well looked after by all the staff

and they also took the time to speak to him and also to us. So pleased he went there.

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Review from Lynne M (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience

A massive thank you for the loving, genuine care and sympathy shown to our father and ourselves whilst in your care, he was well looked after and treated with dignity and respect right to the very end. We could not have asked for anything more, we are so grateful from the bottom of our hearts. Thank

you all so much.

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Review from Christina M (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience

My Mam went to Alexandra Court Care Centre initially for a couple of weeks respite, with a view to staying longer. Unfortunately, her health deteriorated very quickly, which led to her demise on Sunday evening.

We would just like to thank all the staff at the home, for there care, compassion and

sincerity, shown to my mother and the rest of our family on this sad occasion.

You are a wonderful team and I would not hesitate to recommend yourselves and the home, to anyone looking for care.

Many thanks

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Review from Deborah M (Niece of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience

What a lovely atmosphere. Staff all upbeat and extremely helpful. The Manager is at hand to offer support and advice to relatives. So glad my aunty is being looked after by Alexandra Court and its lovely staff.

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Review from C T (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience

Such a friendly and warm home.
Staff are obliging and seem to have a real rapport with the residents.
A good selection of activities take place and everyone has fun joining in the choir and sports that take place.
The food looks delicious and there is a lot of choice.
I always feel confident recommending

this home to others.

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Review from H M (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience

The care to my mother who suffered dementia was amazing. I could not get over how every single member of staff knew mum and always gave her a cuddle and asked how she was. They had a great understanding of how to care for her personal care and would soon change their approach if mum refused to get washed

etc. He clothing was always colour coordinated she never looked anything but her best. I must mention the two activity carers their projects/activities/outings etc were fabulous. They worked so well as a team and watching them with all the residents was a pleasure. Well done to them. I must finish with the dignity mum was given in the quality of life my mum had at the home. I know she loved it. Thank you.

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Review from Debbie G (Daughter of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience

My Mother was in Alexandra Court Care Centre for just over a year. The accommodation is exceptional. The management go above and beyond for the residents. My Mother, unfortunately, became gravely ill in October 2016. The care she received was second to none and always treated with dignity and respect.

When my family were called to the home, to say our last goodbyes, we were treated with the utmost respect and they couldn't do enough for my Mum and ourselves. When Mum finally passed away, the staff were truly saddened and the manager and nurses helped us with everything we needed to know regarding Mum's death.

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Review from Valerie B (Sister of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

My brother has been in the above care home for nearly two years. During that time he has been treated kindly. All the staff I have met have been wonderful.
These last few week he has been dying of cancer, such special attention make is easier for us his siblings to make it bearable. Please do not forget

a home runs on the carers, please be so pleased and grateful - you have the best.

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Alexandra Court Care Centre

Care Provided by Alexandra Court Care Centre

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Funding & Fees Guide for Alexandra Court Care Centre

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