Alexandra Court Care Centre

340 Southcoates Lane, Hull HU9 3TR
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9.2 46 Reviews
  • Alexandra Court Care Centre, Hull
Welcome to Alexandra Court in Hull a purpose-built care home located in Hull. Just 2.3 miles from the city centre.

Each of the 72 ensuite bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Alexandra Court providing independence and choice is very important – that is why the home encourages residents to personalise their rooms with their own belongings to help them feel at home and as comfortable as possible.

All residents are supported to live an active and fulfilled life. The person-centred care enables residents to keep on doing the things they’ve always loved – and often the things they perhaps thought they could no longer enjoy.

As part of the Hull-based community, residents can help themselves to drinks and snacks, help out in the garden and other hobbies and exercise their usual routines which enable residents to make their lives theirs.

The facilities at Alexandra Court allow residents to enjoy other everyday routines that promote independence, from utilising the beauty salon, enjoying the gardens or simply catching up with friends in the peaceful lounges at Alexandra Court.

Alexandra Court has a busy activities timetable, built around the key goals of mental stimulation, increased mobility and social engagement. Activities include arts and crafts sessions, gardening, exercise classes, cinema nights, quizzes, musical performances, and pamper sessions. There will be a great variety of activities to try, with new activities added frequently.

The in-house chefs will prepare exceptional food from fresh, seasonal produce that’s locally sourced where possible. Menus will include a mix of delicious and nutritious options including traditional classic meals, Residents’ favourites and exciting international cuisine.

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Care Provided by Alexandra Court Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debra Hall (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Alexandra Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,055
    • Self-Funded Residential Dementia Care from £1,105
    • RESPITE Self-Funded Residential Care from £1,055
    • RESPITE Self-Funded Residential Dementia Care from £1,105
  • (these prices are only a guideline, please contact Alexandra Court Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome at all times


  • Parking

  • Free Parking on site


Alexandra Court Care Centre Reviews (46)

Total of 46, showing 41-46
9.2

Alexandra Court Care Centre has a Review Score of 9.2 (9.198) out of 10, based on 13 reviews in the last 2 years. Over all time Alexandra Court Care Centre has 46 reviews.

Overall Experience

  • 32
  • 10
  • 1
  • 3
  • 0

Date Published

46
2
4
13
33

Review from Steve J (Son of Resident) published on 3 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum sadly passed away earlier this month. She was resident at Alexandra Court for three and a half years. We were very fortunate to find Alexandra Court at our time of need. Residents independence is encouraged with the care and support of staff. We were always shown compassion and support by
all members of staff.

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Review from Wendy B (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot express our thanks and gratitude enough for the care and compassion given to our mum and to us, as a family at a very difficult time. The staff worked extremely hard, nothing was too much trouble and the care they gave was commendable.


The home is managed in a very professional and efficient

way. The manager also showed compassion and high level of excellent team leading.


This review is given with sincere gratitude.


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Review from Jodie K (Granddaughter of Resident) published on 28 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandma received was amazing, she was well looked after, the staff were friendly, the whole building was clean and there was a lovely atmosphere as soon as you walked in. I can't thank the staff enough who looked after her

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Review from Karen F (Daughter of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was under the care of Alexandra Court for only a brief time. However, in that short period we were met with the kindest of carers, brilliant nursing staff and management. A home I would recommend to anyone including myself. Nothing was ever too much trouble especially when time was of the essence
to other residents a very much home from home in fact we called it a Hotel. The food (with a menu) was brilliant, the entertainment provided every day of the week including weekends kept my mum occupied for as long as she was able to partake along with days out and garden fetes in the grounds. All the organising goes to a dedicated behind the scenes staff. A big thank you to all.

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Review from Graham W (Son of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the wonderful staff for the care and support given to our Mother whilst she was at Alexandra Court. It was a weight off our minds to know how well she was looked after and that she was treated with such dignity and respect. At the time she passed away, the family will not
forget how we too received truly genuine support and empathy from the same staff.

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Review from Tony (Son of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 1/2 years at the home. Although suffering from dementia and with much affection by the marvellous staff at the home. Not once in this period were we concerned nor questioned his treatment. A most remarkable home whose kindness, professionalism and care should be praised and
recognised.

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Current Review Score: 9.2 (9.198)

Overview of Review Score

The Review Score of 9.2 (9.198) out of 10 for Alexandra Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for Alexandra Court Care Centre is calculated as follows: ( (99 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 155 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for Alexandra Court Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 12 Positive Reviews ÷ 16.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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