Review from G G (Partner of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience

I find the staff most helpful and very friendly, they treat the patients with great respect.

Reply from Alison Porter, Head of Admissions Customer Relations at Cherry Tree House

Thank you for your wonderful 5-star review. The manager will share this with all the staff.

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Review from Sheila W (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience

A lovely care home. My mum has been here for a few months now, and I am very impressed with the care my mum has received. She is always treated with dignity, respect and kindness. The staff are lovely and always quick to respond to my mum's needs.

Reply from Alison Porter, Head of Admissions Customer Relations at Cherry Tree House

Thank you for your wonderful five star review. Your review will be shared with the care staff.

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Review from Sandra S (Stepdaughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience

My Stepmum is getting fantastic care in the Bramhall Suite.
I have found all the staff to be friendly and courteous.
I have a lot of time for the staff because they have their hands full dealing with 18 people all with complex needs. I have seen the staff treat all the clients with kindness and patience.

Bramhall Suite is always clean and tidy and the clients do seem happy.
Thank you everyone for all you do.

Reply from Alison Porter, Head of Admissions Customer Relations at Cherry Tree House

Thank you for your wonderful review. The home manager will share this with all the staff who will be delighted thank you.

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Review from Rachel C (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience

Cherry Tree has been fantastic in caring for both my mum and dad. The staff got to know them both and seemed to care about them and their needs. All staff are caring, patient, and friendly with residents and family. It's a huge weight off my mind to know they are so well looked after.

Reply from Alison Porter, Head of Admissions Customer Relations at Cherry Tree House

Thank you for your wonderful 5-star review. The manager will be delighted and this will be shared with the team.

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Review from G W (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience

Too often in bed throughout the day. Mum enjoys listening and watching activities, residents could do with constant music or old films as they all sang along a couple of weeks ago. Not just our Mum. Making sure Mum gets to watch and listen to the live music that is on a different ward. She often seems

very flat, but music gives her happiness. It's still a learning curve we hope gets better.

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Review from A H (Sister of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience

My sister has been at Cherry Tree for six years. Her well-being and care were second to none, but since Covid, things took a dramatic change - most of the problems were bank staff. When another manager came, things improved. We now have a new manager (permanent), and I have already seen some very good

changes, which I feel more comfortable about my sister being there and looked after.

Reply from Alison Porter, Head of admissions and customer relations at Cherry Tree House

Thank you very much for taking the time to review the care your sister received at Cherry Tree House. There has been a number of really positive changes recently at Cherry Tree House, and we are pleased to see some of those changes reflected in what you said in your review.
Our new home manager is a registered nurse and has a wealth of expertise. She is fully supported by some new additions to the group's senior management team, three of whom are former CQC inspectors/advisors and led by a former CQC inspector of eight years.
We have also just undergone a major refurbishment exercise which has seen a £1m investment go into the facilities at Cherry Tree House and are currently in the process of implementing a ‘whole home’ approach to conducting meaningful activities with our residents.

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Review from Timothy H (Son of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

My mum was admitted to Cherry Tree House following a long hospital stay. Mum has sadly passed away but the care assistants and nurses were considerate and patient in the care they provided. At the end, the staff treated Mum with the utmost respect and dignity, they were compassionate, giving us an appropriate

balance between privacy and support. We cannot thank the staff enough for everything that they did.

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Review from Gillian S (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience

My mum came to Cherry Tree House Care Home following a hospital stay, the care home is really lovely and clean with spacious bedrooms and en-suite bathrooms. The staff are amazing and are so kind, caring and patient in looking after Mum and all the residents, they go above and beyond to help them and

make sure they are happy. I have been so pleased with the care she has received. Mum has actually thought she has been staying in a hotel. A big thank you to you all, highly recommend.

Reply from Alison Porter, Head of Admissions Customer Relations at Cherry Tree House

Thank you for your kind review, the staff will be delighted that you have recognised the amazing job that they do and how they go above and beyond.
We are pleased that Mum has been happy and feels that she is staying in a hotel. Thank you for recommending Cherry Tree House.

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Review from H O (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

Our father lived at Cherry Tree House for three years. We have always found the staff helpful, kind and caring, across all roles - the reception staff, laundry lady, administrator, nurses, carers, managers and even the maintenance guy understood dementia. The nursing and care staff understood Dad and

made him feel safe. Dad loved the food, which was always nutritious and well-presented and the staff took the time to ensure that he ate it. The unit leadership is excellent and we found communication to be transparent and good. Staff are friendly, chatting with us to get to know Dad better and supporting Mum and the rest of the family, which made us trust that Dad was well cared for when we weren't able to be with him. At the end, the staff treated Dad with the utmost respect and dignity, compassionately giving the family an appropriate balance between privacy and support. We cannot thank the wonderful staff enough for everything that they have done.
Cherry Tree House has our highest recommendation.

Reply from Alison Porter, Head of Admissions Customer Relations at Cherry Tree House

Thank you for your lovely review, the staff will be delighted with your five stars.
The staff work very hard at Cherry Tree House and it is wonderful when all staff are recognised for the hard work they do.
We would also like to thank you for highly recommending Cherry Tree House.
Thank you again.

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Review from K H (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

The nurses at Cherry Tree House Care Home are so kind, supportive and professional.

Reply from Alison Porter, Head of Admissions & Customer Relations at Cherry Tree House

Thank you for your lovely review.
Our nurses and care staff take great pride in looking after the residents at Cherry Tree House and will be delighted that you have recognised the hard work they do.
Thank you again.

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Review from E L (Friend of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience

Lovely room, took in pictures etc. to make it feel more homely. Staff, and I mean all, from the lovely cleaner, the ladies do an excellent job of keeping all his clothes and bedding pristine, all the carers, nurses and reception, just everyone. He says the food is very good and has plenty of cups o

tea, in his words he's well cared for, warm and safe which gives me peace of mind.

Reply from Alison Porter, Head of Admissions & Customer Relations at Cherry Tree House

Thank you for your five-star review and thank you for mentioning the hard work that our cleaning, laundry, reception and kitchen staff does as well as the staff that care for our residents.
We are very happy to hear that your friend feels well cared for, warm and safe.
Thank you again for taking the time to write your review, the staff will be delighted.

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Review from Julie O (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

Excellent care, excellent staff, great communication, very professional, encouragement with activities.
Good parking facilities, good security, spacious, homely living accommodation with en suite facilities.
Two rabbits as pets, great idea.

Reply from Alison Porter, Head of Business & Customer Relations at Cherry Tree House

Thank you for your 5-star review. The manager and staff will be thrilled with your lovely review.
Our staff pride themselves on being professional at all times and know how important it is to communicate with families. The rabbits are great, and the families and residents love them.
Thank you again for your wonderful review.

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Review from Louise G (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience

My father was only in Cherry Tree House Care Home for two months and has sadly passed away. The care my father received could not be faulted. He was always warm and comfortable, clean and shaved. The staff were always approachable, honest and open about my father's condition. All the staff from reception,

administration, management, nursing and care staff showed such care and compassion, not only with my father but also with my 92-year-old mother and our family. I cannot thank the manager and her team enough for the care they gave. I would highly recommend Cherry Tree House to anyone who is looking for the best care possible for their relative.

Reply from Alison Porter, Head of Admissions & Customer Relations at Cherry Tree House

Thank you for recommending Cherry Tree and for your wonderful review.
Our home manager and staff are extremely passionate about the residents at Cherry Tree House and staff will be delighted with your lovely comments.
Thank you again.

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Review from Sue C (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience

Mum was transferred into Cherry Tree after a 10 week stay in hospital. As soon as she got there she settled in. The staff took care of her from the moment she arrived making her feel warm and safe and cared for. Mums room had a fabulous view onto the garden which delighted my mum as she could watch

the autumnal trees from her window. Mum remains comfortable and pain-free.
I appreciate the atmosphere which is relaxed but professional from the people who greet you at the door ensure you have your pass and your PPE to the nursing staff, cleaners and carers. I also particularly liked that it was decorated not only for Halloween but also for remembrance day.
I would highly recommend this home to anybody who would want a loved one to be cared for

Reply from Alison Porter, Head of Admissions & Customer Relations at Cherry Tree House

Good Afternoon
Thank you for your lovely review the staff will be delighted. We are pleased that your Mum has settled so well.
We pride ourselves in the beautiful environment of our homes.
Thank you again for your review.

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Review from Margaret N (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience

My mum was admitted to Cherry Tree House in October 2020 and has recently passed away. Because of her illness (Motor Neurone Disease) we weren't given a choice of which nursing home she went to, it was who could cope with her condition and to my delight, it was Cherry Tree House. The building is very

modern with excellent facilities like a 5-star hotel just needs the swimming pool.
The reception staff were always very welcoming and cheerful on the phone and when we arrived to visit. The management has a great team to work with.
Mum's room was always very clean and well maintained with an en-suite bathroom. There is an efficient laundry service that took great care of Mum's clothes. Activities are organised on a regular basis with quiz times, board games, pamper mornings etc. The staff on Bramhall Unit were exceptional in their love and care for my mum. They treated her with respect and dignity at all times and I cannot thank them enough for that.
Cherry Tree House has my highest recommendation.

Reply from Alison Porter, Head of Business & Customer Relations at Cherry Tree House

Thank you for your 5-star review. The management and staff will be delighted with your lovely comments.
Cherry Tree House is a beautiful home and our staff take great pride in making sure it is always clean. We also take great pride in making sure the residents are very well cared for.

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Review from J B (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience

My dad was in Cherry Tree House for 4 weeks respite. I can't recommend this nursing home enough - every member of staff I spoke to was really helpful. My dad was very well cared for and he was much calmer and ate well too - especially the puddings!
When I phoned my dad I often heard laughter in the

background. The staff seemed well supported too and it was a happy environment for my dad to be in. The manager and assistant manager were also really helpful.

Reply from Alison Porter, Head of Business & Customer Relations at Cherry Tree House

Thank you for your lovely review, our home manager and her team will be delighted with your lovely review.
The staff work so hard and it is always nice for them to hear that they are appreciated for the hard work they do.
Thank you.

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Review from Carole R (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident in Cherry Tree House since April 2019. The rooms are beautiful and family are encouraged to personalise them for their relative so that they feel 'at home'. Meals vary from really tasty and filling to plain, snack-sized but 'treat' snacks are available for family to offer

to their loved ones.
I am aware that the home suffers staff retention issues and relies (sometimes heavily) on agency staff which can result in inexperienced staff being asked to 'fill in' when experienced staff are not available.

Reply from Alison Porter, Head of Business & Customer Relations at Cherry Tree House

Many thanks for your kind words which we will share with the staff and I know they will appreciate them.
With regard to your point about agency staff, we have worked extremely hard to reduce our reliance on agency carers and I am happy to tell you that almost all our employee's at Cherry Tree are now permanent members.
Thank you again for your lovely review.

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Review from John S (Husband of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

Very caring staff. Keep me informed of my wife's welfare during a time when visits ate not allowed. Have restarted window visits. Cannot answer some ratings as visits inside the home are not allowed.

Reply from Alison Porter, Head of Business & Customer Relations at Cherry Tree House

Thank you for your lovely comments. We are happy that you are having window visits with your wife and we hope that you will be able to come inside and see our beautiful home soon.

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Review from John V (Son-in-law of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience

My father-in-law was admitted into Cherry Tree in July 2019. From the initial visit the home looked first class and the perfect place for a loved one. Unfortunately, the standards of care and leadership from management was clearly poor. The latest CQC report is accurate.
In early 2020 the manager left

the business along with several other staff, a director housed himself in the home and set up meetings with families to discuss all concerns and fully admitted a cultural change needed to take place, I am absolutely thrilled to say that he has delivered on his promise and a new manager and staff are in place and you can visibly see the improvements.
My father-in-law died today, all of the staff were so caring and looked after him with dignity and shown real compassion.
The nursing team have all been amazing.

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Review from Mike H (Son-in-law of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience

I am the son-in-law of one of the residents who has been living there for over two years. In that time we noticed a decline in some aspects of the service following the departure of a well-motivated Home Manager. During the control of the new Home Manager, there had been several changes. However, it

was during this time that a decline was apparent. I would like to emphasise now that we have seen a marked improvement with anticipated results that have been brought about through the attendance of the team sent in from the head office. A new Home Manager is due to arrive soon and we have been assured that we will see the continuation of the current trend of improvements. As concerned relatives of the residents, there are many who support what I have said here and we are looking forward to the future for the residents. The greatest improvement that we can see so far is in the relationship between the management and the caring staff. It is like a big family again.

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Cherry Tree House

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