Visiting is permitted at any time
Free onsite parking
Cherry Tree House has a Review Score of 9.6 (9.565) out of 10, based on 26 reviews in the last 2 years. Over all time Cherry Tree House has 59 reviews.
Review from Ian F (Son of Resident) published on 31 January 2020
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Review from H H (Sister of Resident) published on 25 October 2019
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Review from H S (Friend of Resident) published on 6 September 2019
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Review from James M (Respite Resident) assisted by family/friend published on 1 July 2019
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Review from P M (Friend of Resident) published on 28 June 2019
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Review from Sarah L (Friend of Resident) published on 24 June 2019
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Review from Brian K (Resident) published on 18 June 2019
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Review from Gerrard M (Brother of Resident) published on 9 November 2018
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Review from Karen M (Daughter of Resident) published on 6 November 2018
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Review from Jane R (Daughter of Resident) published on 12 October 2018
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Review from Susan R (Daughter of Resident) published on 5 September 2018
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Review from Jean D (Daughter of Resident) published on 2 January 2018
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Review from Jeanette C (Wife of Resident) published on 10 July 2017
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Review from Hilary B (Sister of Resident) published on 2 June 2017
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Review from Stephen M (Son of Resident) published on 30 March 2017
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The communal areas are good and activities are accessible to all. The managers and other staff gave valuable assistance to relatives and I did not have any problems whatsoever.
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Review from Edna H (Wife of Resident) published on 28 February 2017
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Review from Zoe B (Daughter of Resident) published on 20 May 2016
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Review from Dave (Son-in-law of Resident) published on 15 March 2016
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Review from Tracy L (Niece of Resident) published on 3 March 2016
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The Review Score of 9.6 (9.565) out of 10 for Cherry Tree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.565 for Cherry Tree House is calculated as follows: ( (210 Excellents x 5) + (66 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 306 Ratings = 4.565
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cherry Tree House is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Feb 2024
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Job Title: Acting Home Manager
Joined: 2023