What types of Care is Fordingbridge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fordingbridge Care Home provide?

Own GP if required is an additional type of care provided.

What are the Facilities & Services at Fordingbridge Care Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Fordingbridge Care Home to the centre of Fordingbridge?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Fordingbridge Care Home, Station Road, Fordingbridge, Hampshire SP6 1JW

Review from R K (Grandson of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience

My grandmother has lived in 4 previous care homes prior to Fordingbridge Care Home. I can honestly say that this care home does wonders for her needs exceeding expectations for her overall living and quality of life. The care home is warm and welcoming from its setting, internal environment, facilities

for residents and it's amazing staff members. My grandmother is happy and settled. Her bedroom is warm, spacious and risk-free. They offer a great selection of freshly cooked food to its residents allowing my grandmother to have a balanced diet. The care home has recently undergone light refurbishments and now looks great! Highly recommend this care home to anyone looking for themselves or loved ones. Special thanks to the team for doing an amazing job not only for my grandmother but for all residents as this is visible when we have visited the site.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Thank you for taking the time to provide us with your feedback. It means a great deal when family members who are regular visitors provide their views. I admire my colleagues in Fordingbridge for their constant positive and happy presence, this is so important for our Residents' wellbeing. The food is very good and the facilities are relevant and useful for the Residents. It's a nice happy relaxed place to be, which for our Residents who struggle with behaviours and dementia is fundamentally important. Thank you, my best wishes

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Review from Karen D (Daughter-in-law of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience

Every staff member has been exceptional and all demonstrated genuine care and support around looking after my father-in-law. It has certainly helped with the bereavement knowing how well he was looked after and that he was always surrounded by people who looked after him like he was their own father.

He was always clean and so was his room.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you for taking the time to provide your feedback. I am so sorry for the loss of your father-in-law, my sincere condolences to your family. I am pleased to read our colleagues provided the great care and service for which the home is known. I hope that, as you say, knowing he was well looked after whilst he was with us, provides some comfort to you all. With my very best wishes.

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Review from Graham D (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

I was not able to visit my Dad as much as I liked due to Covid and my work commitments and distance to the home but I was rest assured knowing my Dad was being looked after so well. All of the staff were so attentive and I believe that they not only cared for my Dad but also had a special bond with

him and would make him smile. His room and himself were always clean and when I visited the staff, they always made me feel welcome, they would also keep in touch with me and notify me of how my Dad was doing. I would recommend this home to anyone thinking of sending their loved ones there.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Thank you for taking the time to give us your feedback, we really appreciate it. Our colleagues in Fordingbridge are extremely attentive to all the residents, they make everyone feel welcome and at home. I enjoy how calm the home feels, residents are doing their own thing, with staff beside them, being with them, and helping them to smile. I am so glad you had these experiences. Everyone will be delighted to read your feedback, thank you. My best wishes to you and your family, regards.

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Review from Clive D (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

Fordingbridge Care Home was excellent in every way while looking after my father.
The staff would always try their very best to make my father's life as comfortable and as happy as they could.
The job of taking care of my father's every need was difficult at best and got harder as his illness progressed

but the staff always stepped up to the mark.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you very much for taking the time to provide us with your feedback. Our colleagues in Fordingbridge provide excellent service and care for residents and their families, it's what makes the difference. With my best wishes to you and your family, Helen

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Review from Jackie T (Sister of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

My sister has settled in well. She seems content and happy when we arrive to visit and when we depart. She has deteriorated due to her type of dementia but still seems well in herself. The staff have always been helpful and they have addressed many problems that have occurred with my sister nad have

adapted things to help with her needs. We have always found the staff very approachable and willing to answer out queries or questions. We are pleased that they now have permanent activity staff to help keep the residents interested and entertained. We're thankful that my sister is safe and well cared for.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you for taking the time to provide your feedback. My colleagues in the home will also be delighted to read your positive comments. Our goal is always for each resident to feel happy and content in their new home and you, as their family, to always feel welcome and comfortable with us. My best wishes to you, thank you, Helen.

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Review from Marcos D (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience

Excellent care from underappreciated and overworked staff. After we explained our concerns to the deputy manager she was very sympathetic to our needs and took the time to explain the daily care that my relative was receiving. Because of this we now have a better understanding of what happens on a daily

basis. Thank you to the deputy manager!

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you for providing your feedback. I am delighted our deputy manager was able to address your concerns. Our colleagues in Fordingbridge Care Home provide warm, supportive care to all the residents. Thanks again for giving your feedback, it's much appreciated by all of us, Helen.

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Review from J P (Sister of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

Our sister is well-looked after despite her being a little angry at times. But the staff handle it well and we are very grateful for that. Thank you.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you for your review. Our colleagues at Fordingbridge are very good with every resident, understanding their needs and keeping everyone happy and relaxed. It's such a skill, which in my view, only really comes from genuine compassion and empathy.
Thank you again,
Helen

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Review from Juliet L (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

My husband came to this care home in August 2022. He was very upset and traumatised, as was I as his wife.
Over the months, the care for him by all the staff has been fantastic and I am grateful for the smiling faces that always greet me. When I visit, he is settled and comfortable and I can relax

knowing that he is well cared for.
It's difficult to put into words my gratitude to all the staff and management of Fordingbridge Care Home.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
I am so delighted to read your review, thank you. I know first-hand what a relief it is to visit your loved one and find them settled and relaxed. It is an enormous relief. My colleagues in Fordingbridge will be delighted to read your comments; they work hard to look after everyone and they do it very well. My best wishes to you and your family, thank you again, cheers, Helen.

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Review from Malcolm C (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

I have very little experience of other dementia care homes but this is certainly the best one I have dealt with. The rooms are nice and bright, the staff are friendly and helpful.
Taken overall and considering what the place is I find it a pleasurable place that I feel my mother is well looked after

in.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you for taking the time to give your feedback, we really appreciate it. I am so glad to read you feel comfortable whilst visiting with your Mother. That's such an important element of what we work to achieve. My best wishes to you and your family, thank you, Helen

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Review from Paula L (Friend of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

My friend had been very destructive and emotional - he had damaged property and been quite angry.
The staff in Fordingbridge Care Home were very kind to my friend and his family and myself. Placing no blame making him safe and calm and taking things in their stride as always,
I cannot praise the

staff enough. They are all friendly and very caring and considerate.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello
Thank you for your review. As I read your comments I could really empathise with you for your concern for your friend. Being able to be calm and supportive and just settle things down is such an important capability. Our Fordingbridge colleagues do it so well and then they just get on with caring for the Residents and making people happy and relaxed. They will really appreciate reading your feedback, thank you, Helen

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Review from Eve L (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience

Mum was happy at Fordingbridge Care Home, as she told us often. Our family also knew she had the very best of care and attention which gave us peace of mind between visits. There are a number of staff who worked on her floor and we cannot thank them enough personally for being her family when we weren't

there with her. You all know who you are. We really feel that she was in the best place with the best care and love in her last days. Thank you all.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello. Thank you for your feedback. It is extremely kind of you to provide your thoughts at this difficult and sad time, I am sure the entire team in Fordingbridge will be very grateful to read them. My very best wishes to you and your family.

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Review from C T (Granddaughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience

My grandmother was diagnosed with mixed dementia quite a few years ago. We watched her slowly fail to manage in her own home and finally the day came where she needed more care than was able to be provided in her own home. This was a big moment for everyone and came with a lot of thoughts of guilt,

sadness and fear, especially seeing her be separated from her husband. She sadly passed away recently and we can honestly say that the care she had at Fordingbridge Care Home surpassed all of our expectations. Seeing her so trusting towards the staff, even up until the end, was such a reassurance for us as a family and a tribute to the incredible care staff that went above and beyond for her. I hope all the staff at Fordingbridge can be proud of the quality of care they provide and know that we truly feel they are the unsung heroes.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Thank you for taking the time to provide us with your feedback. We really appreciate the difficulty involved in placing a loved one. I am so pleased, as will the team be, that we have provided your family with great support. Thank you very much.

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Review from H C (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been in Fordingbridge Care Home coming up for 2 years and has been extremely well looked after. It has been difficult with covid but the staff have always kept us informed of my dad.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you for your review. I am delighted to hear that you see your dad is being very well looked after. The Fordingbridge team is very supportive of families as well as the much-loved residents. I really appreciate you taking the time to provide your feedback. Best wishes.

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Review from Jon H (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at Fordingbridge for several years. I have watched her slowly decline as the illness takes hold and as upsetting as this is to watch, one of the main consolations has been the care and love shown by the staff who look after Mum.
I live some distance away and can't visit as

much as I would like, so knowing I can really trust the home and the people who look after Mum is so important to me. I have never had a reason to doubt at any time that her needs and care have not been a priority. This is vital when you have to make such a difficult decision to entrust a loved one to a completely new environment.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello.
Thank you for your review. We absolutely understand the difficulty and anxiety involved in placing a loved one into a home. We also recognise the privilege of your trust as we care and serve your mum. Thank you for your trust.

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Review from Sara H (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

My Mum has lived at Fordingbridge Care Home since 2017, it’s a wonderful home full of caring, kind and compassionate staff.
I’d been really concerned about her going into care but thankfully I found it’s an amazing place, with Mum treated respectfully as an individual with warmth, affection and understanding

in her own home. Mum’s always had the freedom to do exactly what she needs to do day and night, with experienced skilled nurses and carers keeping her safe.
In my opinion, it’s the people that make it so special. Mum’s always very well cared for both physically, mentally and emotionally. Her nurse is absolutely amazing along with the wonderful carers and activity staff. They know about her life, likes and dislikes, and it matters to them that her days are the best they can be. They keep me updated by phone and send me photos, so I always know exactly how she’s doing when I’m not there. It’s really reassuring and I will forever be grateful to everyone for Mum’s incredible care.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Thank you for your kind words. Not only is the entire Fordingbridge team highly competent, but they're also all really committed to the residents, they know them very well. It's a very supportive environment for both residents and the staff. I'm so pleased you're reassured, that's so very important to us. Thank you.

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Review from Kelly B (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience

The care my Father has received at Fordingbridge Care Home has been fantastic. Always welcomed by friendly staff who have shown great knowledge and care towards him. They have always got him all the help he has needed and kept us regularly updated with how he is. I feel very confident in his care at

this home, it has a warm and friendly atmosphere and the staff and residents always appear happy when I am visiting.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello,
Thank you very much for your review. We are very fortunate to have a team in Fordingbridge who are not only highly capable, they're also caring and genuine in their regard for the residents. Your kind words will be much appreciated by everyone in Fordingbridge. Thank you.

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Review from Sonja M (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience

Revisiting this year my 97-year-old mother, who is bed-bound with severe dementia. I feel comforted to find her well-kempt and resting, comfortably, in clean and bright surroundings. It was heart-warming to see the throw and twiddle muff, the family sent in the post during Covid, being looked after

and made available to her.
I appreciate the staff, who whilst very busy, greet me in a friendly and helpful way. I left a note to say that Mum liked 'Classic FM' and am touched to find this playing, in the background, on my visits.
I am amazed at how sparkling bright my mother's clothes are returned, promptly, to her wardrobe from the laundry room.
I have the privilege of seeing my mother every week. For a family member further afield, an occasional, short written bulletin would be reassuring, for example on her weight, how well she eats and takes current medication.
'Thank you' for getting my very frail mother through these past 15 months and wearing a smile.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Hello, thank you for your review. I too find the staff are always friendly and welcoming. I like the idea of the note, I'll speak with the team about making this happen. Thanks so much.

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Review from Eileen K (Wife of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience

The standard of care my husband receives is excellent. He’s always treated with compassion and respect. He’s lived here for 3 years now, and both I and my husband receive great support. I visit twice a week and speak to his nurse every single day, and he lets me know what kind of a day my husband has

had. Personally, I think all the staff from reception, laundry, carers, activity, nurses and management are all just great at what they do. I have total admiration for them.

Reply from Helen Jones, CEO at Fordingbridge Care Home

Thank you for your comprehensive and considered review. Given your indepth knowledge of the Home, your supportive comments regarding our colleagues are highly valued. Thank you.

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Review from Emma B (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience

Amazing care home. The staff are very efficient, it's clean and homely.
My mum has settled in very well, initially, I didn't think that anyone could care for her as well as me.
I was wrong! The care and attention are second to none, I would highly recommend!

Reply from Helen Jones, CEO at Fordingbridge Care Home

Thank you for your kind words. Allowing others to care for your Mum is not an easy decision, we absolutely understand. So it's very humbling to receive your review, thank you.

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Review from Nigel H (Son of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience

From the moment my Mum was admitted to Fordingbridge Care Home, I regretted our decision. I accept that with Covid rife in the country it is a difficult time for care home managers but the lack of compassion shown by all of the staff was quite simply unbelievable. The argumentative receptionist thought

she was talking to a two-year-old and the lack of flexibility was a disgrace. On the day my Mum passed I had specifically asked staff to call one of the brothers and not speak to my Father who was alone. This was totally ignored and Dad was left alone with his grief having been called. At no point did anyone in the home offer any condolences and when I came to collect Mum's bagged up belongings I was treated like a leper. Shouted at by the receptionist to stay outside and then again for talking to the only member of the team, a young carer, who dared to offer her condolences! Avoid this place like the plague. Awful!

Reply from R Donnelly, Director at Fordingbridge Care Home

We are very sorry to hear you felt a lack of empathy and compassion when your mother was a resident at Fordingbridge Nursing Home. We have spoken with the staff concerned and although they present a slightly different perspective it is your feelings and reaction that are paramount.
At this time due to the dangers of Coronavirus, the staff have to ensure that strict protocols are adhered to for the safety of our residents. If this has come across as blunt and curt we can only express our sincere apologies.
We would also like to apologise that your father was contacted against your wishes. The first contact in your mother's care plan was unavailable and so the second contact, your father, was contacted. An error, that in the light of your verbal instruction, should not have happened.
Please accept our deepest sympathy for the loss of your mother and our apologies once again for any distress you may have suffered.
Sentinell-Healthcare

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