Review from C S (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

Mum has not been a resident for long but so far I am very pleased with her stay. She says the food is very good and the staff can't do enough for her and are lovely. The home looks very clean and very well maintained to a high standard inside and out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria B (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

Mum became a resident during lockdown so we struggled with this as we were unable to go into the home to see where we were putting her. 8 months on we are really pleased with the care she has received from day 1. All the staff are lovely and seem genuinely interested in the residents and not just doing

a job.
Would definitely recommend the home to anyone in a similar position.
Unable to provided ratings on some areas due to COVID restrictions.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your kind comments, we will continue to deliver the best possible care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger H (Husband of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

My wife is quite happy at Mapplewell Manor and I feel she is looked after very well. She is always smiling and cheerful which is a sign she is content and well looked after. I would not mind being a patient myself when the time comes. Thank you Mapplewell Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen R (Daughter of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience

My experience visiting my mother has been very welcoming. Staff are very helpful. My mother is very settled and happy. No complaints whatsoever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine E (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience

The home is lovely, very pleasant. The staff are extremely friendly and helpful. They keep us well informed on everything which is happening. The home is very well run and a pleasure to visit.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your kind comments, your support is very much appreciated. I will pass on your comments to our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Wife of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience

What a lovely home! I was able to look around in person at the time when I was considering potential homes for my husband, as Covid restrictions were just beginning to ease. From the moment I went in, everything just 'felt' right; from the decor of the shared areas and bedrooms to the manner in which

I was greeted by staff. Along with what I already knew about the MHA group, I had no reservations in arranging a place in the Residential Dementia Unit. The staff are exemplary and the food excellent and abundant. Sadly during the first 2 weeks, it became evident my husband's needs had quickly become more complex and although staff tried their utmost under testing circumstances it was clear he needed support in a nursing environment and regretfully I had to move him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan B (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

Whenever I have been able to visit Mum during these unprecedented times, I have been impressed by the dedication, integrity and compassion of all the staff. They do a fantastic job and deserve the biggest of pay rises of all people in the care sector.
Mum feels herself very lucky to be so well cared

for at this stage in her life.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your kind comments which are truly appreciated, our staff have worked very hard and will be very grateful for the thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

The level of care shown by the staff at Mapplewell Manor has been exemplary. My mother has been a resident now for four years, and we have been very happy with the staff and her ongoing care. The challenges of the Covid pandemic have been huge, and we appreciate the dedication of the whole team in continuing

to support our mother.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your lovely review. Your mother is a lovely lady and we are lucky to have her at Mapplewell Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moira B (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother passed away recently (14/7/20) but I wanted to express my thanks to all the staff on Village Suite. They have cared for Mum for four years and we have been extremely pleased with the staff at Mapplewell. Mum had everything she wanted in a beautiful environment, both inside and out. We were

so pleased that the staff could attend the funeral in these difficult times. Well done!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan E (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience

My mum had been a resident in Mapplewell Manor for just over two years, until she passed away on 8th June. She was always so happy there and often referred to it as 'home'. Mum said she felt safe and that her care was excellent. She became very fond of her carers and always enjoyed her little chats

and time spent with them. Myself and the family have always felt great comfort in knowing that Mum was so settled and have great confidence in the excellent standard of care she's received. During the lockdown, senior staff regularly organised video calls for me and Mum. In Mum's final days, the carers were exceptional in helping her to remain as comfortable as possible whilst retaining her dignity. Thank you so, so much everyone.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your kinds words, I will pass them onto our staff. Thank you for choosing us to take care of your mum, it was an absolute pleasure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara P (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My mother died in Mapplewell Manor in April 2020 after two and a half fairly tumultuous years in which her care needs, varied enormously. Staff adapted magnificently to her changing needs and persevered when at times it seemed her needs might be too much them. Mum was treated with dignity, kindness

and compassion. She wasn't particularly keen to join in activities, but she held a special affection for an activity staff member whose remit seemed to include so many other caring activities other than just entertainment. "Thank you".
Mum's terminal illness came at a time when Mapplewell Manor was in the throes of isolating residents suffering from Covid-19. It was clearly a stressful and frightening time for all staff but there was no hesitation in saying "Yes" when I asked to come and be with Mum. "Thank you". In spite of being anxious and worked off their feet, staff were still able to offer me a kind word, a cup of tea and a smile. "Thank you" staff on Woodlands Floor.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your very kind comments they really do mean a lot, especially at this time. Your mum was a very special lady, and you always gave staff praise and encouragement. I wish you and your family all the best. Stay safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine W (Power of Attorney of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience

My Grandmother is a current resident on Gardens at Mapplewell Manor (top floor). Staff there work extremely hard to uphold high standards of care, safety and ensure the happiness of their residents. Administration staff and team are always helpful. Those in senior posts (manager, team leader and senior

staff) are true professionals who are highly experienced in their field yet approachable and responsive to their residents needs down to a personal level. I can concentrate at work and sleep at night resting easy in the knowledge my Grandmother is in excellent hands. That is priceless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea M (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

I would definitely recommend Mapplewell Manor to other families who may be looking for a care home for their loved one. I would express my appreciation for all the staff who work there and how they all give over 100% in the job that they do. The care and understanding of every resident is outstanding

which is always delivered in a compassionate manner. Dignity for the residents is always maintained. This, in turn, makes for really happy well looked after residents where their physical, mental and emotional needs are met in a clean and modern environment. Indeed I have already recommended Mapplewell Manor to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne N (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

This is a happy place, plenty of staff who are enthusiastic, proactive and caring. The home itself is very bright, modern and comfortable; with good facilities and activities for the residents. The food is good as well. My Mum became a resident in October 2019 at which point she was very frail and thin.

Unfortunately, she will never be well again, but her condition has improved remarkably since she arrived. It's a weight off my mind knowing that she is being cared for so well.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Many thanks for your kind comments; I will pass them onto the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

An excellent home with good staff who look after residents.
I would recommend it from the moment you walk in, to the staff who greet you.
The best in the area I have seen.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your review. I am delighted that you would recommend us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave W (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

My Mum has been at the home for a few years, and the care she has received has been exemplary. She has recently been put on end of life care, and the staff has been brilliant, particularly with the Coronavirus causing the home to closed to visitors. They have done everything possible to keep us informed

of Mum’s situation. I can’t praise them too highly.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your kind comments. We appreciate your support at this testing time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leanne L (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

Both myself and my sister would recommend Mapplewell Manor in a heartbeat to anyone looking for a care home. The place is relaxing and has its own cafe where you can sit with your loved ones outside of their care area. The staff, we cannot thank them enough, they genuinely cared about our dad and he

is looked after amazingly. Mapplewell Manor has made what was a really difficult decision, to choose to have our dad in care, a slightly easier one to make.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you, your review is very much appreciated. It is a pleasure to care for your Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer R (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

As the whole country struggles to contain the spread of coronavirus, Mapplewell Manor systems of protection, cleanliness and safety are exemplary. My mother has lived at Mapplewell for over three years and I am aware of the stringent policies which the manager instigates and which the staff follow when

we have had any infection. This life-threatening virus has at this point, not been evident at Mapplewell and I believe this is because of the measures which have been put in place and adhered too by family, professionals, carers and management. I am confident that nothing more could be done to protect the residents at Mapplewell Manor.

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your review and your support at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel M (Son of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience

Mapplewell Manor is such an inviting environment and my mother was so happy to be there, she flourished whilst in the home and her health and quality of life was so enhanced no end. The staff are so welcoming and friendly it adds to the general ambience of the place. It is quite obvious that the staff

are happy to work there as it is in the atmosphere somehow. I can say, hand on heart, that this was the best decision our family made for my mother and it was an absolute pleasure to visit her and spend quality time together in the cafe area talking about old times. She was receiving her medication and being cared for in the best possible way for her circumstances. I really would like to thank everyone at Mapplewell Manor for their care and help they gave my mother, I can assure you that my family and I appreciate everything you all did for her. The building is modern and up to date with magnificent staff and management, it does not go unnoticed when staff members do qualifications.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

I have not had any experience of a care home previously as my in-laws had carers helping at home but the atmosphere, surroundings and care provided are, in my opinion, exemplary. The carers are all wonderful and provide excellent, loving care to my father in law

Reply from Karen Hugill, Home Manager at Mapplewell Manor

Thank you for your lovely comments which are much appreciated and will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Mapplewell Manor

Care Provided by Mapplewell Manor

Good to Know

Funding & Fees Guide for Mapplewell Manor

Facilities