Review from Fred T (Husband of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience

My wife enjoys coming to stay at Mapplewell Manor for the day. She has her hair and nails done. She also gets on with the other residents.

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Review from Patricia J (Wife of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience

The care given to my husband over the last three years has been outstanding. All the carers have been excellent. They have cared for him with compassion and dignity and have shown a general understanding of his condition. They have offered me comfort and support throughout his stay.

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Review from Lynne B (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience

My father has been a resident of Mapplewell Manor for almost three years. During that time he has received excellent care. His needs have been met in a caring, professional manner. He has benefited from the friendly interaction between the carers and has enjoyed the loving caring attention that has

been bestowed upon him. The care and attention to detail in caring for him has been excellent.
We, as a family, have been kept well informed of any changes affecting him. We too have also received friendship, compassion and support on an almost daily basis and have been made to feel that our opinions and feelings are important.
It is a happy, warm, caring and safe environment both for the residents and for visitors and I would not hesitate to recommend it to friends and family.

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Review from M S (Brother of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience

My sister, being in this home for two years tells me the food standard has dropped. Cheap meals, poor selection of sweets or puddings. The staff are very helpful and polite. The rooms are very clean. Beds changed regularly. Big change over in staff.

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Review from Mavis B (Relative of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience

Today we visited our cousin and were so impressed with this home and the staff were excellent.
It is a great comfort to know that she is in such a lovely manor, everyone treating her with dignity. Thank you all for all you are doing for my cousin, it's much appreciated. Excellent surroundings.

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Review from Ron M (Nephew of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience

I had been looking for a care home for my aunt I had visited quite a few around Plymouth. I also wanted one, if possible close to my home for visiting purposes. I went for a visit to Harbour Health Care and I liked very much what I saw, plenty of activities for the residents, the food was good, the

staff were excellent, to say the least.
The manager did all she could to make the move for my aunt seamless which was really good. She also runs a tight ship with her staff, they all know she is the boss.
But the biggest thing is when you walk through the front door, you are not greeted with the smell of urine.

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Review from Gemma W (Daughter of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience

This is only day two but so far we are really impressed. The manager has given us her time and lots of helpful information, another lady has made the whole experience that is so upsetting bearable. The gentleman has made more personal service comfortable and has gone our of his way to help my dad settle

everyone down to tuning in his T.V. It's early days but I feel happy and confident to leave my dad in your care. Keep up the good work guys.

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Review from Julie A (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience

My mum has been in Mapplewell Manor for over two years. She is content and happy. This is contrary to how she was before going to live there. The whole team of staff take great care of mum, they are helpful and friendly. Their concern for her well-being are evident. Mum's room is lovely, bright, light

and very clean.

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Review from Rose-Marie W (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience

I am so happy I brought my mum here all the way from Scotland, the staff have been brilliant in all areas, carers, cafe, office, management, laundry and seniors. If I could put this place in a bottle and share it across the UK I would. I love coming in to visit mum. Mapplewell Manor is a very happy

place to come to and the entertainment team are fabulous. Massive thanks to everyone, my mum is thriving and I am at peace with myself.

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Review from Wendy E (Resident) assisted by family/friend published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience

I feel safe and secure in this home, my room is very clean but I like to spread my things around. I have made many friends. I enjoy all activities, especially the quizzes and raffles. The hairdresser is very good, I like the way she does my hair. I am very picky eater and they accommodate my preferences.

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Review from Sally B (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience

Mum has been in Mapplewell for a while and we are very pleased with it. The staff are wonderful. I know I made the right decision with Mapplewell. Thank you.

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Review from Susan H (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience

My mother was admitted after struggling at home for a year after my father died. She had multiple health problems and early dementia. The home was wonderful and in their luxurious surroundings with their care and the activities they provide my mother was rejuvenated. She developed confidence and made

many new friends amongst the residents and staff. She became more like the person we knew. They accepted her back from hospital in May for end of life care and she died 11th May. Their care was faultless. i can recommend them highly enough.

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Review from Babs H (Friend of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience

A friendly, well run care home, staff very helpful, lots of smiling faces. Like a 5 star hotel, decorated throughout in Laura Ashley.

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Review from Christopher T (Son of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience

Mum had a minor stroke in 2013 and could no longer live alone. She was the first person to live in Mapplewell Manor. It was like a 7 star hotel. The staff were fantastic. Her first year was excellent and she was very happy. Unfortunately she developed very bad dementia. For the last 2 years she lived

on the 3rd floor with other dementia cases. The staff were very attentive and she appeared to be happy but her health became worse. She died peacefully in the night.

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Review from G W (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

My mother is very happy with some aspects of the home. The qualty of the food is variable, my mum is a full fee payer and does not feel that the food reflects the monthly cost. The carers are very good and meet my mothers needs promptly and with kindness and consideration.

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Review from Ian P (Son of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience

My mother became a resident on the 7th of September at the age of 89. During her stay she has been treated with dignity and kindness by everyone. The home has excellent facilities and a very dedicated and caring team of staff.
It is managed extremely efficiently and overall provides an excellent environment

for elderly care. I have no hesitation in recommending it as an example of how care could and should be provided.

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Review from Philip M (Son of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience

My mother, with mental incapacity and thus able to live alone, has completed six months at Mapplewell Manor. She could not be happier and appreciates how lucky she is to be in such a caring and stimulating environment. Her birthday party showed the home and the staff to be outstanding.

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Review from J B (Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience

I have lived here for three weeks. I love my room the view is lovely. Water fountain and flower beds. I enjoy the food especially here especially the cakes and buns. I feel the staff are very good and they don't rush me and are helpful with everything, my two daughters would like to stay here with

me because its like a hotel and not a nursing home. I haven't been to any of the activities yet, because don't like to mix, but I have promised my daughters I will try to join in.

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Review from A H (Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience

When we looked round we made our decision straight away. The whole set up is fantastic and my family and I have made the decision after three weeks at staying at Mapplewell Manor. I would love to stay permanently. The staff are respectful the food is good always nice and hot. I would like a larger room

is possible. I would like a larger room if possible. The entertainment is very good, classical modern and comedy all varieties of activities to suit everyone. I wish my family could stay with me, they do enjoy them visiting.

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Review from David G (Husband of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience

This is a care home that sets standards for others to follows. Always clean, well staffed, very caring staff, good food. Hotel standard rooms. Whole building decorated to a high standard. My wife was a nursing sister and I think she gets the care she deserves.

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Mapplewell Manor

Care Provided by Mapplewell Manor

Good to Know

Funding & Fees Guide for Mapplewell Manor

Facilities