Maples Care Home

29 Glynde Road, Bexleyheath DA7 4EU
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9.5 82 Reviews
  • Maples Care Home, Bexleyheath
Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.

The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.

Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family photographs and belongings of their choice.

Dedicated nursing and care staff are on hand on each floor 24/7, and the key worker system means that residents will always have a friendly and familiar face looking out for them.

The home provides person-centred nursing, palliative, respite and dementia care. Dementia care at Maples supports independence, reduces anxiety and ensures that residents feel comfortable and can enjoy the best possible quality of life.

The communal areas provide a mix of quiet spaces where residents can sit and relax or chat with visitors (who are welcome at any time) and larger areas where the home holds a variety of daily activities. A dedicated salon provides on-site hairdressing facilities.

Along with the rest of the home, the large, landscaped garden at Maples is fully wheelchair accessible and offers a relaxed and safe environment with plenty of seating space.

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Care Provided by Maples Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bundock (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Maples Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Maples Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Maples Care Home Reviews (82)

Total of 82, showing 1-20
9.5

Maples Care Home has a Review Score of 9.5 (9.464) out of 10, based on 33 reviews in the last 2 years. Over all time Maples Care Home has 82 reviews.

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Review from Kim D (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Maples are caring and responsive to the residents' needs.
The management team listen to the relatives and try their best to accommodate the family's wishes.
A move into a care home is a significant step, not only for the elderly person but also for the family; the staff at Maples
have provided welcome support to ease this transition.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for the kind review. We always want to make the transition from home to a care home as easy as possible as it is a very big decision to make. We are happy to hear this has gone well. We are always open to any feedback you may have to make this process a positive one.


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Review from Tamsin L (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only at Maples for a few months but myself and the family would like to say how wonderful and caring all the staff were throughout Dad's stay. Unfortunately Dad passed away at Maples and the staff went above and beyond to make Dad and all the family comfortable and cared for at the beginning
and end and we will be forever grateful for the professionalism and caring we received. Don't change anything, just keep up the splendid work that you all do.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. I am happy to hear that the staff went above and beyond for your Dad and you as a family. We will endeavour to continue to provide the high standard of care which you experienced.


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Review from Claire C (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I can't thank the staff at Maples enough. Our mum is cared for by a wonderful team of people. From her daily needs to escort her to appointments when we are unable to attend. It's like a home from home and an extension of our family. I'm so pleased we found you.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. I am happy to hear that the care and support for Mum has been a good experience. Its lovely to hear that we are a home form home. We always want to be able to support and care the best way we can.


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Review from S H (Son of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are pretty good but I think my relative needs to be walked about more often.
My relative could be given more care and attention and the TV and music should be relevant to the resident's age group.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for the review, we aim to support all residents the best we can, in a person centred way. If you have any specific concerns the nurses and management team are always available to discuss and put in place any changes that are required. If you would like to discuss this please get in touch. We value all feedback to ensure we continue to improve the service we provide.


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Review from D M (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Maples for 4 months and we have been very satisfied with her care so far.
The whole team are friendly and welcoming. The facilities are kept clean and tidy and the food provided is plentiful.
We have access to an online portal that the care team updates regularly, it
is a reassurance throughout the day when we cannot visit in person.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. We are happy to hear that Mum has settled in well and that her experience has been positive in such a short time.


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Review from J M (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has looked after my mother who has Dementia for over three years. She is extremely well looked after, well nourished and kept mobile.
The staff are friendly and caring and provide good regular updates in the form of "resident of the day".
I have no issues with my mother's care.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. I am happy to hear that you are happy with Mum's care.


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Review from D P (Son of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean, warm and friendly care home which meets all of my father's needs.
The staff are always friendly and welcoming.
The activities are always very good and interactive.
I am very happy in knowing my father is safe and well looked after at all times in Maples Care Home.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review, I am happy to hear that Maples Care Home is able to meet your Dads needs. It is lovely to hear that the activities team and and all the staff are making Dad feel safe and cared for.


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Review from Anne D (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All mum's care needs are seen to. The home has a relaxed attitude and carers adapt to the resident's individual needs on a changing day-to-day basis. my mother does not engage in the activities but the team do try to include her.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. We are happy to hear that the care team are adaptable and that the activities team to try to engage mum in activities as well as fostering a person centred approach towards mums wellbeing needs when needed.


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Review from N M (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms are clean and basic.
Common areas are clean and accessible with facilities.
Staff and caring and friendly.
Food is plentiful and good.
The care is the most important issue to me and my father has been cared for very well so far.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. We are happy to hear that you are happy with the care we provide to Dad.


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Review from Alan B (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Maples 18 months ago and has been cared for very well. Staff always accommodating and welcoming. Because of dementia, Mum is not always accommodating and willing to get involved with activities, etc., but the staff just goes along with her wishes.

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Review from Norma B (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Maples five weeks ago.
As we are four daughters, we regularly go to visit.
Just love Maples staff, so cheerful and smiley, and the other visitors are all so pleasant.
We have definitely seen a marked improvement in our mum's health and well-being since she has been there.
We have
our mum back, which we haven't had for a few years.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. I am glad to hear the staff are happy and smiley. It is lovely to hear that we have been able to make a n impression on Mum and improved her health wellbeing in such a short space of time. Which is now given you back that quality time with Mum.


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Review from Laura J (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maples Care Home has experienced and compassionate staff leading.
My mum tells me 'they are lovely to me', what more could anyone ask for. The activities on offer are so varied and range from quizzes, singers, arts and crafts to therapy dog visits (to name a few).
The residents are so well looked
after and nourished and hydrated. I never feel that I can't raise any points or give feedback regarding my mum's care. This is a really tremendous home and with new management in place, the improvements are ongoing. I sleep well at night knowing Maples is my mum's home. Thank you.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for the kind review. I am glad mum is happy at Maples care home and that we are able to give you some peace of mind when you are not here. The improvements will continue for Maples going forward.


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Review from Julie W (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Maples from another home, where she wasn't eating, had no interaction with the staff for the 6 weeks she was there.
Within half an hour at Maples the carers had her eating and drinking, then the activities lady encouraged her to play a game.
My mum has been there for 2 weeks and she
is happy and settled.
Seriously I can't thank all the staff enough.
From entering Maples it has a lovely atmosphere and the staff are all caring, encouraging, and supportive.
It feels like a home from home and would 100% recommend this home. I can finally relax knowing my mum is safe and all her needs are met.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your very kind review. I am so happy we have been able to make a difference for your mum in such a short period of time. This is the aim every day everyone is happy, healthy and having a little bit of fun. We are happy that we are able to give you a little peace of mind when you cannot be with your mum.


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Review from Cynthia W (Relative of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very impressed with the care and dedication given to a family member since she moved to Maples in July this year. She is being well cared for in every aspect of her time here. The staff are pleasant, friendly and show extreme dedication.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for the kind review. Ensuring that your relative is happy and cared for is our number one priority and the team will remain dedicated to all aspects of your relative's care while they live at Maples.


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Review from Tina J (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Vascular dementia and has been residing in Maples for nearly two years. The home itself is clean, nicely decorated and is a safe and secure home for my mum, mum is well cared for and the carers, nurses and staff are all friendly professional and polite. They see to all of Mum's needs,
you get a call once a week asking if I have any concerns and go through a care plan to make sure it's up to date. They also look at the meals to make sure mum's eating well. Mum has regular showers. Mum's room is lovely, with matching furniture, you can also take in their pieces of furniture and bedding to make them feel at home and put family pictures on the walls. There's a peaceful garden with a seating area. They have a great team of people that do different activities with the residents, singing and dancing (if the residents can of course) visiting times are 8 am to 8 pm, come and go as you please. A hairdresser and a chiropodist, opticians and a doctor visit regularly when needed. We are very happy.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. Living in a care home is about being at home so letting Mum have her own items around her makes such a difference to her wellbeing. This is mum's home as much as it can be. We love to see all the relatives and are happy to support and chat to you as well.


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Review from L B (Cousin of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Maples had always been friendly and informative. My cousin is quite difficult at times and the staff do their utmost to divert and support her anxieties. She is still quite volatile at times and they do their best to support and pacify her. Always kept informed. Maples is kept clean and tidy and never
this year have there been any unpleasant smells etc.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind words. Maples continues to work hard to ensure your cousin's needs are met and her anxieties are understood and managed by the care team.


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Review from Patrick F (Husband of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is working well for our needs. My wife is cared for well. The carers are good and facilities are well run. My value for money rating refers simply to the fact there is no local authority support.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind words we will continue to provide the care and support your wife needs while living at Maples Care Home. We can always discuss and see if we can help get any further support from the local authority.


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Review from Jackie K (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not put your loved one here. Don’t be fooled by the sight of the place. Read the CQC report that was published in December 2023. Read it and believe it! It doesn’t go far enough! In my opinion, criminal investigations should occur. I’ve put one star because otherwise my review won’t be accepted,
Canfield Healthcare deserve nothing!

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Dear Jackie, we are sorry to hear that you feel unsatisfied with our care here at Maples. You mention the CQC report – we are, of course, extremely disappointed with this. However, we would like to reassure you that we have taken CQC’s feedback very seriously and have already made positive changes. For example, the home’s new top team are very experienced, and also determined to make all the changes that are deemed necessary. With the support of our home team, we will continue to work hard to ensure that our care is safe, effective, caring and responsive at all times to the needs of our residents. If you would like to discuss your concerns further, my door is always open, so please do not hesitate to contact me at the home.


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Review from Geraldine M (Wife of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Maples Care Home from a 9 week stint in hospital. His previous care home refused to have him back so he was put in Maples. The real care this nursing home gives is second to none (having received no care from his first home). The staff are amazing. Friendly, conscientious, as said
very caring and cannot do enough for my husband.


As most people with dementia, he can have his nasty moments and can be quite rude to the staff. They deal so well with this type of behaviour in such a way that within hours he is back to his cheeky self. The staff are always open to discussion on how the resident is on a daily basis and work really hard, sometimes going hours without a break. Safety wise the lounges are never left without a carer so you know your relative won't come to any harm.


I would have no hesitation in recommending this care home.


Reply from Nicola Bundock, Home Manager at Maples Care Home

Dear Geraldine, thank you so much for taking the time to complete a review of Maples Care Home. We are delighted that your husband feels so at home here in Maples and that you are happy with his care. Our staff work very hard to deliver the best-quality care and we all very much appreciate your kind comments. We recognise that it is not at all easy for someone to be living with dementia, and our staff are very experienced at giving safe and compassionate care to your husband and others who live with dementia.


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Review from Eileen D (Wife of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into the home in September. We had a number of ongoing issues. However, since the new manager has arrived at the home I have received nothing but kindness and support all round. I now feel a lot happier about my Husbands care and I myself feel so supported. She has made such a difference
in a very short space of time. I would now, but not previously recommend this nursing home.

Reply from Nicola Bundock, Home Manager at Maples Care Home

Dear Eileen, thank you so much for your kind comments and for taking the trouble to submit a review for us here at Maples. Ensuring our residents' well-being, safety and happiness is our number one concern - our (very close) second is to ensure that our residents' families feel secure and confident in the knowledge that their loved one is in good hands! We have an amazing team here at Maples and it's a privilege and a pleasure to look after your husband.


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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.464 for Maples Care Home is calculated as follows: ( (238 Excellents x 5) + (116 Goods x 4) + (22 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 388 Ratings = 4.464

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maples Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (1)

Nicola

Nicola Bundock

Job Title: Registered Manager

Joined: 2023

Nicola is a registered nurse and nutritional lead who joined our sister home, Mayflower Care Home, as Deputy Manager in 2006 and was promoted to Registered Manager in 2017.


In November 2023, Nicola moved across to Maples Care Home bringing with her a wealth of experience of delivering quality care.


Frequently Asked Questions about Maples Care Home

What types of Care is Maples Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maples Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Maples Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Maples Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maples Care Home to the centre of Bexleyheath?

0.3 mile(s) as the crow flies, distance by road may be significantly further.