Maples Care Home

29 Glynde Road, Bexleyheath DA7 4EU
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9.5 82 Reviews
  • Maples Care Home, Bexleyheath
Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.

The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.

Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family photographs and belongings of their choice.

Dedicated nursing and care staff are on hand on each floor 24/7, and the key worker system means that residents will always have a friendly and familiar face looking out for them.

The home provides person-centred nursing, palliative, respite and dementia care. Dementia care at Maples supports independence, reduces anxiety and ensures that residents feel comfortable and can enjoy the best possible quality of life.

The communal areas provide a mix of quiet spaces where residents can sit and relax or chat with visitors (who are welcome at any time) and larger areas where the home holds a variety of daily activities. A dedicated salon provides on-site hairdressing facilities.

Along with the rest of the home, the large, landscaped garden at Maples is fully wheelchair accessible and offers a relaxed and safe environment with plenty of seating space.

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Care Provided by Maples Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bundock (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Maples Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Maples Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Maples Care Home Reviews (82)

Total of 82, showing 21-40
9.5

Maples Care Home has a Review Score of 9.5 (9.464) out of 10, based on 33 reviews in the last 2 years. Over all time Maples Care Home has 82 reviews.

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Review from George R (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An almost perfect care home, where employees seem devoted to the residents. There are occasional issues with clothes being lost, and on one occasion there was a hygiene issue with my mother when we visited. I was assured that this was due to the fact that my mother declined her morning shower. The food
is varied and freshly cooked and the building kept clean and tidy.

Reply from Nicola Bundock, Home Manager at Maples Care Home

Hello George, thank you so much for your very positive review of our home. Your mother is an absolute pleasure to look after! I will pass your kind comments on to our team who will be delighted.


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Review from John R (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent, friendly and efficient.

Reply from Nicola Bundock, Home Manager at Maples Care Home

Hi John, we are so pleased that you are happy with your father's care here at Maples. I will pass your comments to our hard-working staff and they will be delighted! It is an absolute pleasure to look after him.


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Review from K C (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy at Maples and is treated well and is respected by the staff. There are always small things you could pick up on, but I base my review on what my mum says. She is happy, so that’s good enough for me.

Reply from Nicola Bundock, Home Manager at Maples Care Home

Many thanks for your kind words about our care and our staff. We are so pleased to hear that your mum is happy here at Maples. It's so important that she feels respected and well looked after. I will pass your comments to the team.


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Review from Valerie S (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was anxious about respite care, but he and the family were delighted with Maples Care Home. He said he would very much like to go there again in the future.
Just one little thing - they had a problem with the convene.
Many thanks to everyone.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Valerie, we very much appreciate that you took the time and trouble to give us such a kind review. We are delighted to have had your husband stay with us, and very pleased to hear that he enjoyed his time with us and has gone back home refreshed and rejuvenated. It goes without saying that we would be delighted to have him stay with us again in the future!


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Review from Mark C (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears happy in her new home, nowhere will ever be perfect but Maples do try very hard to be accommodating to their resident's needs and wants. Mum has been there approximately eight months so far with no major complaints from her.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Mark, thank you for taking the time to review Maples. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your mum is happy with us and enjoying life at our home without major complaints. Will share this review with the team.


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Review from R S (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of the home for some months now.
Whilst she had settled into her room, we moved her to the ground floor as she needed more stimulation and interaction with other residents and carers. She is happy, and as a family, we feel she is cared for and safe. The home has a lovely
garden, which we try and take mum out into, weather permitting. It would be lovely if there was a covered area or conservatory that could be used in the winter months, so she still had access to some outside space.
Mum does not have much of an appetite, but the food is good that is provided. However, the offer of ice cream or yoghurt should be offered as an alternative to the puddings with custard that seem to be on the menu each day.
Overall, the home is a safe and happy place with a good level of care and concern for the residents.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm and friendly with a lovely garden. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they deserve! We will be reviewing our menu to ensure that the desserts vary daily.


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Review from Janet S (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into the care home from the hospital. He was not an easy client, but the staff were very patient and good with him.
They coaxed him to eat and calmed him down when he had delusional episodes and was a bit rough with them.
It has taken a bit of time to settle him in since February, but
things are going well. Very pleased with the staff, and the contact I have from the home always made to feel welcome, and it is easy to talk to staff regarding my relative. The client portal helps me to keep up with everyday activities - I just log in.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Janet, thanks for your kind review. We are so pleased that you feel our home is warm and friendly and that communication between you and the home is good. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they deserve! We are glad that the relative gateway portal has provided you with updates regarding how daily care support is being given. I will pass on your comments to the team, who will be happy to receive them.


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Review from S M (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my dad receives is good. The food provided is excellent, varied and very appetising. I feel the need for more stimulation is needed for the residents at times and the need for more care staff to be available.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Many thanks for your kind review. We are so pleased that you feel our home kitchen is excellent. We are currently working on providing more activities during the weekdays/weekends. Our staff level is currently based on the needs of our residents and their dependency level, we however increase staff when the need arises.


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Review from D J (Son of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run care home. Staff are all very pleasant to deal with and look after the residents with care. The entertainment team work hard to look after the residents and people also come in to entertain such as singers and pet therapy. The rooms are neat and tidy providing ample room for the resident.
The food menu is very reasonable and usually gives two options for each meal. When changes are proposed the menu is sent out in advance for comments.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear David you for taking the time to write such a lovely review of our home. We have an amazing team in all departments who work hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your mum is such a pleasure to look after and is very much loved here at Maples. We look forward to seeing you and your family again when you next visit.


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Review from George M (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have been more pleased with the treatment my mother received at Maples Care Home. The carers, nurses, admin staff, entertainment team, handyman and cleaners couldn't have been more caring. A special mention to the nurse for her compassion and understanding during Mum's last few months.
The home is a credit to the manager and his team, we are going to miss his sharp dress sense!

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear George, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family and is very much missed. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.


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Review from M A (Granddaughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan stayed for a respite period and myself and my family felt happy that she was safe and being looked after. All staff I came across when visiting her (daily) were extremely friendly and helpful to both my nan and me. Nan will say the food wasn’t great but she is very fussy with not much of an appetite,
I saw all lunch meals that were brought to her and they all looked and smelled lovely. Overall a very happy experience for my nan.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

We very much appreciate that you took the time and trouble to give us such a kind review. We were delighted to have had your nan stay with us, and very pleased to hear that she enjoyed her time with us and has gone back home refreshed and rejuvenated. Will have a chat with the chef, to keep up the work. It goes without saying that we would be delighted to have your nan stay with us again in the future!


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Review from J Q (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Maples Care Home since September 2022. It is a modern building, and she has a clean, spacious room with a view of the garden and her own en-suite bathroom.
All the carers and nurses are friendly, patient, kind and caring towards Mum, which has really helped her to settle
in, and she is now much calmer.
The food is good quality (with three meals a day plus snacks), and residents are regularly offered both hot and cold drinks. The entertainment team is very active, and Mum enjoys joining in most days - especially the music/singing/dancing. She has also been on an outing recently within the local community. The whole team at Maples are always friendly and helpful to the family whenever we visit.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! I will pass your comments on to the activities and the other care staff. The catering department is happy about your comment and has vowed to continue to improve the nutritional needs of our residents.


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Review from J A (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was happy and well cared for during the almost four years she was in Maples Care Home and during the final days of her life she was treated with the utmost care and attention. I can't thank the staff enough for the consideration she was given.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family, she was a part of our Maples family for such a long time and is very missed by staff and residents. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.


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Review from Philip G (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been a resident at Maples Care Home for just over five years. In all that time I have never had cause to complain about the level of care she has received.
I tend to visit my mum every week on different days and although the care staff turnover is high, I have always found the level
of care to be consistently good.
I have also found everybody else working at the home, whether on the activities side or admin, cleaning or catering staff, to be very friendly and helpful. They all do their best in what can be a difficult and challenging environment.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Philip, thank you for taking the time to write such a lovely review of our home. We have an amazing team who work hard to provide the best care and support for residents and their families. So, it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Maples Care Home. We look forward to seeing you and your family again when you next visit.


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Review from Jacqueline W (Daughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Maples Care Home has a homely atmosphere and the staff are friendly and welcoming. They ensure that all the residents receive care, kindness and attention which they need. My mother has settled in well and now seems happy and contented. Her room is bright and always clean and tidy.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Jackie, thank you for taking the time to review Maples Care Home.
We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your mother is happy with us and enjoying life at our home. We love having Mum here at Maples and feel she has settled into the family really well.


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Review from Jean W (Sister-in-law of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having met the care manager for the first time today and previously being a care professional. I would like to say how much I was impressed by his integrity and professionalism. Also his enthusiasm for his staff and residents. The home is clean and welcoming and the staff are friendly and helpful. Would
definitely recommend Maples Care Home to anyone considering care for their loved ones.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Jean, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Maples family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from Sarah S (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home. Staff are always so friendly and helpful. My mum is happy in there. She has regular visits from the activity team and singer to keep her entertained in her room.
Mum has a laugh with the carers and the nurses ensure all her care needs are met.
I would definitely recommend.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear, Sarah, thank you for your very positive comments about your loved one’s care. The team and I are delighted to see how happy and thriving your mother is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents, and we all love listening to her stories and life experiences. I will pass on your kind words to the team!


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Review from David S (Husband of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

February 2022 was my dear wife's fourth birthday anniversary at the Maples.
As her husband of 56 years, it has become increasingly difficult for me to continue my hitherto regular twice-weekly visiting. Why?
The reasons are mine and mine alone and every husband/wife will have reasons different and
often opposed to mine. Decisions are personal.
My wife is very unwell. We spent 53 happy years together. We brought three beautiful children into the world. But, I have to let her live her own ‘new’ life in her own ‘new world’.
As our life together has ended so her new life has begun.
I have chosen to leave her in the care of the Maples where she now has new routines and new ‘friends’ but more than anything else she has found her own happiness.
I still have daily telephone contact with her carers in whom I have total confidence, that when they say “she has had a good day, she has eaten well, drunk well, slept well and smiles regularly”, I can relax and say thank you to my God.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear David, thank you for your kind comments about your wife's care. The team and I are delighted to see how happy your wife is at the home and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents! I will pass on your comments to the team, who will be very happy to receive them.


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Review from J K (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Maples very friendly, helpful and caring. I am amazed at how patient they are with my mother, especially when they are dealing with her personal care as she can be very resistant to their help, but they always seem to calm her down and have a laugh with her afterwards.
As my mother is no longer able to stand unaided, she was provided with a more comfortable wheelchair so they are able to take her out of her room into the lounge/diner. The staff also provided a lovely birthday cake for her when she celebrated her 95th birthday just after Christmas which she did enjoy. My family were a little worried when our mother went into Maples as we were not sure how she would settle down, but our fears were groundless as she has settled in well and has told us she is happy there.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear J, thank you for your kind feedback and for working with our team to ensure that your mother receives the best possible care and support. We’re so happy to have you both as part of our Maples Care Home family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from S R (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since September 2021 following a devastating stroke, which robbed him of a large part of his vision and gave him cognitive impairment. The staff at Maples Care Home are wonderful with him and I always get the feeling that they genuinely care and it's not just a show for
visitors. He is very happy there and is well looked after. He walks with a zimmer frame and because of his visual impairment, he is at high risk for falls. The staff are very good at documenting and informing us of any incidents and they try to walk with him but he does like to wander. I live overseas and am only able to visit every three to four months but I phone regularly and they always take the time to update me. Maples Care Home is a wonderful home and, as a family, we are very happy that Dad is being so well cared for.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear S,
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your father is such a pleasure to look after and is very much loved here at Maples Care Home. We look forward to seeing you and your family again when you next visit.


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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.464 for Maples Care Home is calculated as follows: ( (238 Excellents x 5) + (116 Goods x 4) + (22 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 388 Ratings = 4.464

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maples Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (1)

Nicola

Nicola Bundock

Job Title: Registered Manager

Joined: 2023

Nicola is a registered nurse and nutritional lead who joined our sister home, Mayflower Care Home, as Deputy Manager in 2006 and was promoted to Registered Manager in 2017.


In November 2023, Nicola moved across to Maples Care Home bringing with her a wealth of experience of delivering quality care.