Maples Care Home

29 Glynde Road, Bexleyheath DA7 4EU
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9.5 82 Reviews
  • Maples Care Home, Bexleyheath
Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.

The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.

Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family photographs and belongings of their choice.

Dedicated nursing and care staff are on hand on each floor 24/7, and the key worker system means that residents will always have a friendly and familiar face looking out for them.

The home provides person-centred nursing, palliative, respite and dementia care. Dementia care at Maples supports independence, reduces anxiety and ensures that residents feel comfortable and can enjoy the best possible quality of life.

The communal areas provide a mix of quiet spaces where residents can sit and relax or chat with visitors (who are welcome at any time) and larger areas where the home holds a variety of daily activities. A dedicated salon provides on-site hairdressing facilities.

Along with the rest of the home, the large, landscaped garden at Maples is fully wheelchair accessible and offers a relaxed and safe environment with plenty of seating space.

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Care Provided by Maples Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bundock (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Maples Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Maples Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Maples Care Home Reviews (82)

Total of 82, showing 41-60
9.5

Maples Care Home has a Review Score of 9.5 (9.479) out of 10, based on 32 reviews in the last 2 years. Over all time Maples Care Home has 82 reviews.

Overall Experience

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Date Published

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Review from Sue S (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Maples during lockdown. Despite the restrictions, Maples staff did all they could to make her welcome and to make me feel welcome and involved. She settled in and enjoys the company of other residents and staff, and loves it when there are activities organised in the lounge.
The rooms
are comfortable and well-maintained and are always spotless.
I always feel welcome when I visit and have positive and friendly interactions with the staff.
Mum has become relaxed and comfortable in her surroundings and it is lovely to feel she is looked after, cared for and cared about as an individual and that I do not have to worry about her in the care of the Maples team.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Sue, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! I will pass on your comments to the team, who will be happy to receive them.


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Review from Susan S (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Maples have looked after my mum with respect and dignity. I thought I would never be able to walk away from Mum and leave her in the care of others but they truly do everything they can to make her comfortable. Thank you.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Susan,
Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you are satisfied with your mum’s care. She is a much-loved member of the Maples Care Home family and I will pass on your comments to the team, who will be very happy to receive them.


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Review from Sue B (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident in December 2021 having lived on his own for many years and was very anxious about the move. Everyone was so kind and helpful that he settled in really quickly and is very happy he made the move, in fact, he now says he should have done it sooner!
Everyone I have been in contact
with has been very approachable and helpful, they are very friendly to my dad and treat him with respect.
We are both very happy with his care.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Sue, thanks for your kind review. We are so pleased that you feel our home is warm, friendly, and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care, attention and respect that they so deserve!


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Review from Giannella S (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is extremely friendly and kind. My father has always been treated with kindness and affection. Whenever we ask him if he's happy and comfortable he always says yes and that he is being well looked after. As a visitor and my mother as a former resident we are always made to feel very welcome.
There is always a positive and cheerful atmosphere. I would recommend Maples very highly. The manager is excellent.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Hi Gianella,
Thank you for your kind words and we are so pleased you have been happy with the care both your mother and father received at Maples. It is always a pleasure and privilege to care for our residents. It is so nice to hear that our staff have made you feel welcome as residents' families are just as important to us. Thank you again and hope to see you soon.


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Review from John A (Son of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celebration of a birthday during COVID lockdown - absolutely brilliant time. The staff were fantastic and helped my mum enjoy our visit from outside, she remained inside. They could not do enough to help us, so, so pleased. Thank you all.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear John , Thank you for your kind and encouraging words and I will ensure your comments are shared with the whole team. Your mum certainly seemed to enjoy seeing all her family and it was lovely when she realized she had received a card from the queen too! It is a privilege to be able to care for your mum and support you to have a special day at Maples


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Review from A P (Daughter-in-law of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law on her 100th birthday at the end of December. Despite all best efforts, when I arrived the home had had to be closed to visitors due to an immediate covid outbreak! The wonderful manager knew I’d travelled a long way and found a way for me to see my relative. She was kept
totally safe at all times and her carer was so wonderfully kind to her and me. I couldn’t fault their commitment to my mother-in-law and also to me. Bravo team ..you made both our days! Thank you so much for all your kindness. The team is exceptional each time I visit and my mother-in-law is happy and very well cared for. A wonderful home with a very kind and compassionate team led by a wonderfully caring manager! Very impressed.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear A P,
I am so glad both you and your mum were able to celebrate such a special occasion! Thank you for your kind words and I will ensure your thoughts are shared with the whole team. It is a privilege to be able to care for your mum at Maples.
Kind regards
Tony


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Review from Joyce C (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff were totally amazing today in allowing us despite COVID lockdown to be able to see my mum on her 100th Birthday - to allow us to take photos we will have forever of her card from the Queen, of family groups safely stood on the other side of the glass so she was COVID safe but in
our family photos. Staff were explaining, encouraging and helping her - fantastic.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Joyce,
I am so glad your family and your mum were able to celebrate such a special occasion! Thank you for your kind words and I will ensure your thoughts are shared with the whole team. It is a privilege to be able to care for your mum at Maples.
Kind regards
Tony


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Review from Clare K (Daughter of Resident) published on 24 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was not in the nursing care of Maples for long, we cannot fault the care and support we all received. This started with enquires when it was deemed that Mum needed nursing care. The receptionist and administrator were super efficient answering all the questions we needed answering.
When
Mum arrived we couldn’t fault the nursing care she received by the staff on Sunflower, they kept us informed of how she was especially when we were unable to visit.
As a family we couldn’t have asked for a more welcoming place for Mum to spend her last days.
Thank you to all at Maples.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thanks for your kind words and it was a pleasure and a privilege to care for your mum in her last few weeks.
I am so glad you found all the staff attentive and welcoming and I will pass your sentiments on to the whole team.
From everyone at Maples, we wish you and your family a peaceful Christmas and a healthy 2022.


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Review from Pat S (Wife of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was diagnosed with dementia in 2017, had a stroke in 2019 and broke a hip in 2020. He became a resident of Maples in February 2021 and settled in very well. The staff are very caring and kind to him and he enjoys the food, drinks and snacks which are provided throughout the day. His clothes
are generally clean when I visit. I feel that he is safe and comfortable.
The Relatives Gateway information I find isn't always accurate regarding personal care. I have bought this to the attention of the duty nurses several times and in the short term he has been respectably presented but there is no continuity in this respect.
I spoke recently to the manager and new clinical manager about these disappointing aspects and have been assured that appropriate action will be taken.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thank you for your kind feedback, It is very comforting to hear that you feel your husband is safe living in Maples Care Home. I have taken onboard your comments regarding the relative's gateway. We are currently working with staff to improve the way they enter their care notes based on your feedback. The management team will be working with the staff to improve the continuity of communication with relatives. I will pass on your comments to the staff who will appreciate your kind words.


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Review from Jeff L (Nephew of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt became a resident of Maples following six weeks in hospital. At that time she was very poorly, unable to manage herself and unable to mobilise. She required double handling and the use of a hoist. The staff have worked well to support her. It's now seven months after she became a resident. She
is able to stand and walk a few steps, as well as move herself around in a limited way, in her wheelchair. This is all fantastic and the staff should be commended for the help they have given.
The resident gateway was really helpful in keeping us aware of her situation when we were not allowed to visit due to Covid. The gateway can be confusing as some entries appear to be repeated and some aspects not or are inaccurately logged.
The challenge for my aunt has been losing her independence and needing to rely on staff who have not been immediately available for her particular needs. Staff have not always communicated clearly their situation and when they could attend to her needs.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Jeff, thank you for your kind feedback, and for working with our team to ensure that your aunt receives the best care and support whilst she is living at Maples Care Home.
I have taken onboard the glitches of the relative's gateway and double entries. We are currently working with staff to improve the way staff enters their care notes based on your feedback.
I will be working with the team to improve communication with relatives about their loved one.
I will pass on your comments to the team, who will be very happy to receive them.


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Review from Chill A (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve always found the home to be very caring and professional. I have confidence in the staff regarding my father's care needs and he is very happy there. He is a particularly high need resident and needs help with all day to day care, the staff are very patient with him and happy to do it.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Chill, thank you for taking the time to write such a lovely review of our home. We have an amazing team who are dedicated to provide the best care and support for residents and their families. So, it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Maples. We look forward to seeing you again when you next visit.


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Review from Jon W (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July, my 86 year old father was admitted to hospital in Hertfordshire. The doctor in the hospital told me he was at end of life care and he was expected to die within two weeks. Somehow he hung on and I was therefore able to arrange a transfer to a care home in London to be nearer family.


What

an absolute blessing and joy my dad ended up in Maples Care Home! Two months later, my dad is doing amazingly. He is in bed, watching TV, doing puzzle books. He is still at end of life, but I have had all these extra, wonderful weeks. I am so grateful to everyone at Maples as I believe the care he has received has led to such an unexpected outcome.


There are so many people working at Maples who are all looking after the residents and keeping them safe. The first people I met were the admin team at reception, who were friendly and efficient. Everyone has all truly been so wonderful. Thank you so much, everyone!


Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Jon, thank you for taking the time to write such a lovely review about our home. We have an amazing care team as well as very efficient administrative ladies who are dedicated to providing the best care and support for residents and their families. It is really pleasing to receive such positive and encouraging feedback. Your father is such a pleasure to support and is very much loved here at Maples. We look forward to seeing you again soon.


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Review from Laura D (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found every member of staff at Maples to be helpful, caring and supportive in every aspect of my mother's care. Nothing is too much trouble and when there has been a minor issue, a positive outcome was reached almost immediately.
Clearly every effort is taken to ensure that staff receive excellent
training which clearly benefits the residents at Maples.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Laura, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. It is nice to receive such positive and encouraging feedback. Your mother is such a pleasure to support, and she is very much loved here at Maples.
Thanks for acknowledging the level of training our staff receive and utilize in caring for our residents. We look forward to seeing you when you next visit.


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Review from Helen J (Sister of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a really good option for anyone looking for a place where they will be cared for with compassion and kindness. It is clean and has a great atmosphere but the best thing is that relatives and residents alike are treated with dignity and respect.


We came to the home at a very difficult

time and it was such a relief to feel that my brother was being cared for so well. He settled in quickly and after having several stays in hospital his general sense of wellbeing improved once settled.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your brother’s care. He was such a lovely person, and it was our pleasure to welcome him to our family. As you can imagine, we miss him very much. I miss my daily chats with him and remember him as someone who was very jovial, always smiling, and willing to share a joke with staff. Please accept, once again, our condolences on your loss.


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Review from Janet H (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our mum was taken to Maples from the hospital for respite care after breaking her knee and sustaining another fall at home. We were only allowed to visit a few times due to covid regulations which we fully appreciate. However, on my first visit I found her with only a cardigan on no undergarments and
a dirty skirt (we had provided ample clothes for her) however when I looked in her wardrobe there were no other clean clothes. Also, the room had crumbs over the floor, clearly not been cleaned and her newspaper was stuck to the portable table has clearly been there a few days. Lastly, she had a fall while in the home, we were not notified and only found out that she had been admitted to hospital after Social Services rang us about another matter and asked how she was! This was five days after the fall and we had been to the care home two days prior to drop off our mum's case as she was due to come home and were not told even then that she was not there.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Hi Janet, we have looked into these issues carefully. Your mother’s electronic care records show that her personal care was dealt with often, whenever she requested it, and she was always helped to dress/undress. Our records show that her room was cleaned daily, with regular Covid-19 environmental safety checks undertaken. It appears that your visit occurred before that day’s clean. You say you were not notified immediately that your mother was in hospital after her fall. This was because the number you provided to us was for her personal phone instead of yours. We reported the fall to Safeguarding and discussed with you the mix-up in phone numbers, which you acknowledged and were satisfied with. You made no complaints regarding the support she received and we only became aware of the issues through this review. So we were unable to address them. We will write to you with more formal details, as requested. We would, however, like to wish you, your mother and your family well for the future.


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Review from Deborah J (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my father was first placed in this service there were concerns around his safety and the ability of the staffing team and management support team. Whilst I believe those involved were "doing their best" their best wasn't good enough, there was limited experience and skills within the care teams
and the clinical/deputy managers were in-experienced. There were issues/safe guarding's and investigations into my father's and others care at one time.
However, I would like to say that when the current home manager arrived, within quite a short time with the support of the interim manager supporting we quickly felt much better about my father's care and that the improvements made were effective, quickly undertaken and person-centred to him.
I would also say that throughout the whole time my father was at The Maples the clinical manager was an exceptional clinician with outstanding skills and humanity in what was often very difficult circumstances.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Deborah, thank you for your review. We are pleased that you felt that your father was in good hands at the end of his life, and was receiving care that was both person-centred and compassionate. Your father was a big personality and we all miss him very much at the home! Please accept our condolences on your loss and our best wishes to you and your family.


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Review from A R (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at the Maples Care Home from February 2021 for end-of-life palliative care. She got transferred from hospice. I can honestly say hand on heart that my mum was loved and cared for to the end of her time. The staff kept my mum clean and cared for her 24/7. She was given respect and dignity.
We were kept informed on portal every day of her progress. The staff were very friendly and polite on all occasions and cared for us as a family. I am pleased my mum was in the Maples as they are 1st class.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Many thanks for your very kind review. We are so pleased that you felt that your mother was loved and cared for during the time that she was with us at Maples. Thanks too, for your generosity to staff – we were all very fond of her and miss her cheerfulness and good humour. Please accept our sincere condolences for your loss and our best wishes for the future.


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Review from Beryl S (Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 8 months and can honestly say I have enjoyed it and will always remember my time here.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thanks for your review. Since your arrival, you have brightened our days with fun and laughter. We promise to ensure that we will continue to provide an excellent service to all our residents.


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Review from Heidi K (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault Maples. My mum has been there since August 2019. After coming from a really bad care home. Maples is like a breath of fresh air. My mum is well looked after, staff are lovely. Since COVID I haven’t been able to see my mum since March. But I have regular Skype calls, I am kept up to date
with everything and can also see my mum's daily care online. So even tho I can’t visit, I still feel close to her and I’m not worried about her at all. My mum looks so well compared to a year ago before she came to Maples. I do not understand why the CQC report is inadequate. Thank you Maples!

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thanks for your review. I am so pleased you are reassured that we are continuing to give all our residents the highest level of care during these very difficult times. We have found the Skype calls between relatives and residents have proved extremely effective as a way of keeping in touch with loved ones. I am pleased that you find our online care plans helpful for you to keep updated with your mum's welfare.


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Review from N S (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a little over 7-months, Maples has restored my mother to her 'old self'; a level I thought we would never see again.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

It has been our pleasure and honour to have your mum stay with us and educate us on values of the elders. She is a wonderful person with lots of life experience that she likes to share with us as a team to keep us on our toes.
Thanks for your support in this trying COVID-19 period. We aim to keep up and maintain our reputation as a care home with excellent caring ethos and standards.


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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Maples Care Home is calculated as follows: ( (236 Excellents x 5) + (108 Goods x 4) + (20 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 376 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maples Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Meet the Team (1)

Nicola

Nicola Bundock

Job Title: Registered Manager

Joined: 2023

Nicola is a registered nurse and nutritional lead who joined our sister home, Mayflower Care Home, as Deputy Manager in 2006 and was promoted to Registered Manager in 2017.


In November 2023, Nicola moved across to Maples Care Home bringing with her a wealth of experience of delivering quality care.