Maples Care Home

29 Glynde Road, Bexleyheath DA7 4EU
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9.5 82 Reviews
  • Maples Care Home, Bexleyheath
Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.

The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.

Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family photographs and belongings of their choice.

Dedicated nursing and care staff are on hand on each floor 24/7, and the key worker system means that residents will always have a friendly and familiar face looking out for them.

The home provides person-centred nursing, palliative, respite and dementia care. Dementia care at Maples supports independence, reduces anxiety and ensures that residents feel comfortable and can enjoy the best possible quality of life.

The communal areas provide a mix of quiet spaces where residents can sit and relax or chat with visitors (who are welcome at any time) and larger areas where the home holds a variety of daily activities. A dedicated salon provides on-site hairdressing facilities.

Along with the rest of the home, the large, landscaped garden at Maples is fully wheelchair accessible and offers a relaxed and safe environment with plenty of seating space.

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Care Provided by Maples Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bundock (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Maples Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Maples Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Maples Care Home Reviews (82)

Total of 82, showing 61-80
9.5

Maples Care Home has a Review Score of 9.5 (9.464) out of 10, based on 33 reviews in the last 2 years. Over all time Maples Care Home has 82 reviews.

Overall Experience

  • 50
  • 26
  • 4
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  • 2

Date Published

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Review from S C (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Maples for over six years. She has always been very happy there. The staff is devoted to the residents and I have never had cause to complain. I would not hesitate to recommend Maples Care Home to anyone who was interested.

Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thanks for your confidence in the Home and trusting us with caring for your loved mum. We aim to continue to provide the best care to our residents especially during this unique COVID-19 period and afterwards in the new era of caring in the society and in Care Homes.


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Review from Zoe G (Daughter of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Maples in November, I cannot speak highly enough of the care he has received. The home is immaculately clean, the staff have been so friendly and have really welcomed dad and settled him in. The manager has really made this transition as smooth as possible, especially for someone with
dementia. Dad was really unhappy in his old care home but has really perked up since moving to the Maples. Through my observations when visiting dad, I’m really impressed by how kind all the staff are and how they treat the residents with so much care and attention. Both myself and the rest of the family are really impressed with the Maples.

Reply from Nicola Phillips, Registered Manager at Maples Care Home

Thank you for your lovely praise and support for the team here at Maples. We will continue to support your father and family to ensure this initial positive experience is continued for you all. Kind regards.


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Review from Pauline F (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The first thing I noticed about the Maples Care Home was how bright and clean it was. The reception I got from the admin staff was very helpful. The nurses and carers were also helpful with any questions and my fathers specialist dietary needs taken care of. They even put his favourite TV programme
on every night. I also, noticed how patient they were with the Dementia people and there appeared to be plenty of activities going on. Although my dad was only there for a few weeks before he passed away. He was kept clean, tidy and made comfortable. His room and bathroom were also very clean.

Reply from Nicola Phillips, Registered Manager at Maples Care Home

Thank you for your praise and positive comments, which I will share with the staff. Caring for residents and supporting families at this time is a privilege.


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Review from Les H (Son of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care from all staff at Maples Care Home. I am very grateful for the care and attention he and I received.

Reply from Nicola Phillips, Registered Manager at Maples Care Home

A very welcome praise and acknowledgement for the team here at Maples. It is a privilege to care for residents and their families. Thank you.


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Review from Caroline W (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Maples having been diagnosed as terminally ill with cancer. I could not have picked a better home. The communication with me is excellent, Dad is always consulted about what his wishes are. The staff are very caring and although they don't take over his care as he has deteriorated they've
increased the help to him. All the family are very happy with the home and most importantly Dad is. The nurses and management are very approachable and always keep me up to date. Dad is treated with dignity and respect.

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Review from S H (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Maples Care Home in Glynde Road since March 2018. I am delighted with the way in which she is being looked after. The staff are wonderful as is the food and the general care of the home. Nothing is too much trouble and everything is done with a smile.

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Review from J F (Wife of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff are all good and the carers are lovely.

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Review from Janet W (Wife of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff very caring and compassionate.
Food plentiful and quite varied.
Always made to feel very welcome and the majority of the time, my husband is found to be clean and happy on visits.

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Review from Linda C (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Maples for 2 years. She has always been happy. Staff tell me she sings and smiles constantly. Therefore, she must be happy in her home. Staff and management are very approachable if anything happens ie a bruise due to my mother's frailness, I always get a call to let me know. I
feel comfortable leaving my mother in their care. My mother is chair bound so depends on staff 24/7.

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Review from Susan A (Niece of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maples is always clean and fresh smelling. Staff are friendly and caring. Food is sometimes late or lukewarm but management is aware and trying to rectify.

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Review from Carole C (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum went into Maples Care Home in March 2018 after much research into homes. I found Maples by chance, I was made very welcome by the manager who stayed late to show me around. My immediate impression was that it was light, clean and friendly. My Mum came with a series of issues, broken hip, knee,
ankle, dementia and diabetes. She was unable to walk. But now after some physio, she is mobile with a walking frame. She is a poor eater and with the support of the care workers and the fact that they now know my Mum she is eating better and has gained weight.


The nursing staff are excellent, they are kind, understanding and very professional. I have gotten to know the staff and as a result, it makes visiting and caring for my Mum easier. My friend came to see my Mum last week and commented that there were a lot of 'smiling faces'.


No care home is perfect, and Maples does have areas for improvement, but overall my Mum is happy and that's what is about for me.


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Review from Marjorie J (Niece of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted to this care facility in March 2018, having neglected himself and no longer able to cope. After two months his health and strength had been improved so greatly he was able to consider returning home. He stayed for a further month whilst work on his home was carried out for his
eventual return. During his stay all the staff were friendly and attentive to his needs, his room was comfortable and clean as were the communal areas. His medical needs were met promptly and with great efficiency. Throughout my career with London Ambulance Service, I have cause to visit many care homes across London, and the Maples is definitely top of the list.

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Review from Sue D (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our family member was resident for just over two months, we as a family were extremely happy with the care provided by the staff at Maples and the high standard of living provided. Sadly, our family member passed away early in January 2017 but the care and attention he received towards the
end of his life were outstanding. This home is immaculate, extremely organised and has such a homely feel it is hard not to want to live there yourself. Thank you to all at Maples for being such a special place

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Review from Jacqueline W (Wife of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Maples Care Home for 18 months. I could not fault the staff or anything regarding the home.

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Review from Christine B (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at The Maples straight from the A&E department and was quite unwell. During his stay he became fit and well, the nurses found that he had an infection and contacted his doctor for an antibiotic. The care he received was outstanding, everyone we met were happy and caring.
He enjoyed the
good food, the rooms are very modern and clean and the local areas are bright and airy. We couldn't have asked for anything more from the wonderful staff at The Maples. Dad left happy and enjoyed his stay.

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Review from Sandra A (Daughter of Resident) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed to put my 98 year old mother into respite while I went on holiday, this home was the only one that could guarantee me a place. Her room was very clean and bright and was not far from the lounge so she did not have far to walk. All members of staff are friendly and caring. She seemed to enjoy
her two weeks there.

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Review from J B (Friend of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

End of life care at Maples. My friend has just passed away peacefully in her own room in her own bed surrounded by familiar possessions that make the room her home. No disturbing move to an unfamiliar environment. I was called at 4pm on Tuesday and she died at 6pm on Wednesday. I was offered a quiet
room to rest in, food and drink, support by nurses checking from time to time. My friend had a deep faith. Carers brought music, song hymns, looked on to kiss and say goodbye to her. For a long period of time my friend was aware of this and must have felt comforted. She could not have been better treated if she has been moved to the local hospice where she had worked for 15 yrs. I am only sorry she did not live long enough to enjoy the improvement made by the new manager, making the home attractive, friendly and alive.

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Review from June (Niece of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great improvements so far with new management, which I feel confident will result eventually with recognition as the best in borough of Bexley. Keep up the good work, well done to all the loyal staff there who really do care.

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Review from Susan N (Relative of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has serious health problems and her health has deteriorated in recent months. I feel the response has been good- the staff have been focused on her welfare and keeping her as comfortable as possible. There has been good communication with the GP and I have been kept up to date. The standards
of care in this home continue to improve and I am aware that there are active plans to provide a more interesting range of activities and to improve the menus. My relative's friends and I recently had lunch at the home. The meal was tasty and staff made every effort to make us welcome.

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Review from H K (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has had various care needs over the last 2 years and Maples have done their best to ensure that the care is appropriate for his needs. I can rest assured that he is being looked after 24/7, and I will be contacted if anything happens between my visits. He is secure, well fed and cared about.

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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.464 for Maples Care Home is calculated as follows: ( (238 Excellents x 5) + (116 Goods x 4) + (22 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 388 Ratings = 4.464

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maples Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (1)

Nicola

Nicola Bundock

Job Title: Registered Manager

Joined: 2023

Nicola is a registered nurse and nutritional lead who joined our sister home, Mayflower Care Home, as Deputy Manager in 2006 and was promoted to Registered Manager in 2017.


In November 2023, Nicola moved across to Maples Care Home bringing with her a wealth of experience of delivering quality care.