Maples Care Home

29 Glynde Road, Bexleyheath DA7 4EU
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9.5 82 Reviews
  • Maples Care Home, Bexleyheath
Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.

The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.

Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family photographs and belongings of their choice.

Dedicated nursing and care staff are on hand on each floor 24/7, and the key worker system means that residents will always have a friendly and familiar face looking out for them.

The home provides person-centred nursing, palliative, respite and dementia care. Dementia care at Maples supports independence, reduces anxiety and ensures that residents feel comfortable and can enjoy the best possible quality of life.

The communal areas provide a mix of quiet spaces where residents can sit and relax or chat with visitors (who are welcome at any time) and larger areas where the home holds a variety of daily activities. A dedicated salon provides on-site hairdressing facilities.

Along with the rest of the home, the large, landscaped garden at Maples is fully wheelchair accessible and offers a relaxed and safe environment with plenty of seating space.

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Care Provided by Maples Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bundock (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Maples Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Maples Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Maples Care Home Reviews (82)

Total of 82, showing 81-82
9.5

Maples Care Home has a Review Score of 9.5 (9.464) out of 10, based on 33 reviews in the last 2 years. Over all time Maples Care Home has 82 reviews.

Overall Experience

  • 50
  • 26
  • 4
  • 0
  • 2

Date Published

82
15
17
32
50

Review from Susan M (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Maples for just over 2 years. She improved quite quickly after she became a resident. She is happy being at Maples and she receives very good care. She gets along with the staff very well and other residents. The home is always very clean and tidy, and all the staff are very
friendly.

Facilities

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Cleanliness

Treated with Dignity

Food & Drink

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Review from Debra W (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The Maples is a very good care home. Very clean with beautiful decor and the food is very good. Most importantly the carers "care" and do their job very well. Nothing is too much trouble all the staff (cleaners, kitchen staff, laundry etc) are pleasant and helpful. The only criticism I have is that
they have too much computer/paper work to do, especially the senior carers and nurses who appear to do this all day!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.464 for Maples Care Home is calculated as follows: ( (238 Excellents x 5) + (116 Goods x 4) + (22 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 388 Ratings = 4.464

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maples Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Nicola

Nicola Bundock

Job Title: Registered Manager

Joined: 2023

Nicola is a registered nurse and nutritional lead who joined our sister home, Mayflower Care Home, as Deputy Manager in 2006 and was promoted to Registered Manager in 2017.


In November 2023, Nicola moved across to Maples Care Home bringing with her a wealth of experience of delivering quality care.