Dipton Manor Care Home

Front Street, Dipton, Stanley DH9 9BP
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7.2 12 Reviews
  • Dipton Manor Care Home, Stanley
Dipton Manor Care Home is a purpose-built care home - completed in April 2013 - providing nursing, residential and dementia care for 70 people over four levels.

Caring and attentive staff give all residents personalised care and the dignity and respect they deserve.

Residents have their own individually tailored plans of care based upon the principles of independence and fulfilment.

All prospective residents and their families are encouraged to visit the home.

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Care Provided by Dipton Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Scott Moffat (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dipton Manor Care Home Reviews (12)

7.2

Dipton Manor Care Home has a Review Score of 7.2 (7.154) out of 10, based on 3 reviews in the last 2 years. Over all time Dipton Manor Care Home has 12 reviews.

Overall Experience

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Review from Carol J (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is now living at Dipton Manor on a temporary basis, I was very skeptical and worried my mam's health could worsen, mam is still with the Dipton Manor and I have found every member of staff very caring and patient with everyone I see them care for. Occasionally they are short of staff because
of ie. illness, then all staff left rally around and help each other to ensure all and every patient is cared for correctly. When you go to Dipton Manor they make you feel very welcome and even silly questions I ask are always answered. I feel now mam has become stronger and her health is much better because of all her carers at the home.
Well done to everyone your jobs are not easy but all the caring you give makes me appreciate you all so much.

Reply from Andrea Pickering, Manager at Dipton Manor Care Home

Many thanks for taking the time to review your experience at Dipton Manor. We are thankful for the trust you have placed in Dipton Manor and are happy to hear that all of the staff have gone over and beyond to ensure that your experience has been a positive one.Your feedback is very important to us and we will ensure that your kind words are passed onto the team at Dipton Manor.


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Review from I C (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Moved my mother into Dipton Manor in December 2023 and initially I was very impressed with the care she received, however after a few months this care declined rapidly. A number of head carers left in a short space of time and the turnover of care assistants increased to the point where I had no regular
point of contact, however more concerningly the standard of care dropped dramatically. My mother had an open sore to one of her legs which despite being pointed out by a junior member of staff went untreated for 3 days. This is just one example of a serious lack of care my mother received. After a series of other incidents I moved my mother to another home in August 2024 and to this date have had no communication from Dipton Manor management to discuss my concerns or ask why I felt the need to move my mother, a fact which I find unbelievable and sums up how the home is now run. I would not recommend this care home to anyone unless there are major changes made.

Reply from Sharna Mackinder, Operations Manager at Dipton Manor Care Home

Thank you for taking the time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. We are more than happy to discuss this further with you and a member of our team will reach out privately to do so. Again, I am sorry to hear that your experience was negative, and a member of our team will be in touch with you to discuss in more detail so we can better understand your experience.


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Review from Marina B (Wife of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home during September 2023. The care, support and kindness of the staff was faultless. My husband was made to feel really welcome and at home, nothing was too much trouble. He enjoyed all his meals and the rooms are spacious. The home is beautiful, with stunning views. Thank you
to the staff for all your help.

Reply from Andrea Pickering, Manager at Dipton Manor Care Home

Many thanks for your positive feedback. We are very pleased that you had such a positive experience during your husband's stay with us. Your feedback is very important to us. Thank you.


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Review from Barbara P (Wife of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. Staff are efficient, professional, knowledgeable and caring from the minute you park the car for your initial visit to leaving my husband for his first stay there. I felt immediately at home, and more importantly, so did he. He has spoken positively about his experience there and
will be more than happy to return when required.

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Review from Chloe S (Granddaughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Dipton Manor in March 2019 after having a fall at home, which resulted in needing 24-hour care (which the family were unable to provide). We searched around a handful of different homes, but Dipton Manor stood out to us the most when viewing.
All the staff are extremely helpful
and caring, as well as being very welcoming. The care my grandad receives is outstanding, and we couldn’t wish for anything better.
During a difficult year, from March 2020 to this current date, we have only been able to see my grandad a couple of times due to the government announcements on Covid-19. During this time, we have all felt at ease knowing he is in the best possible place.
We receive FaceTime calls to be able to speak with my grandad in the best possible way at present, which we are super grateful for.
My grandad is happy and content living here and is always very appreciative of what the staff do for him.
Thank you to all at Dipton Manor Care Home.

Reply from Vanessa Cutler, Operational Director at Dipton Manor Care Home

Thank you for your kind review, we really appreciate your response at this sad time and I will make sure this is passed on to the team at Dipton Manor.
Kind regards.


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Review from Coral B (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam spent the last two weeks of her life in this beautiful care home where she was always looked after with respect and kindness. My mam was a very proud lady she was always treated with dignity, nothing was ever any trouble. The permanent staff did a fantastic job making my mam comfortable and
clean and were always very attentive to her needs. Knowing that she was being so well looked after took some of the pressure off our family which made our visiting times more enjoyable. On the day she died the clinical lead dealt with everything to a very high professional standard and was excellent with me and my boys who were obviously breaking their hearts. I would like to say a massive thank you to all the staff that knew my mam especially, two staff; the clinical lead and support worker! My mam always appreciated all of your care.

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Review from Gillian B (Daughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Dipton Manor from November to March where she received palliative care. I cannot praise the staff in this home enough, they were so friendly and professional at all times, nothing was any trouble, they kept me well informed about how my mum was doing and if I had any questions they were
always handled immediately. The home was always spotlessly clean. They did a lot of home cooking which was lovely and always offered my mum an alternative if she ever needed it. My mum's end of life care was handled so professionally and with dignity. The staff who were on, looked after my mum and our family brilliantly. It was a very difficult time which was made easier with such caring people around us.

Reply from Amanda Innis, Administrator at Dipton Manor Care Home

Thank you for your lovely kind words. We are pleased that we were able to help your mum, you and your family through this most difficult time.


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Review from Sandy M (Ex Family Member) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are excellent, very caring and they go above and beyond. The food is exceptional and there is plenty to choose from. Overall I would most definitely recommend this home.

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Review from Susan H (Daughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has lived here for about 6 months on Bradley Wing (for people with dementia). It is a very spacious floor with wide corridors and 2 large lounges. The corridors are ideal for Mam who likes walking about. There are magnificent views over the Derwent Valley from both lounges. There are also 2 smaller
quiet seating areas in the corridor. Mam loves sitting in one of them, the garden seat alcove, which is decorated with trees and garden scenes. Dipton Manor is extremely clean, always has a lovely smell.


All the staff are very approachable, pleasant and helpful and very patient, there are some really caring staff who really go the extra mile. Staff keep me informed how Mam is, any concerns they give me a ring. Senior care staff are very helpful if I go to them about anything. Mam has settled well here and is well looked after. When unwell she is well looked after. There are 20 residents' buzzers which are answered promptly.


We visit often and are made welcome.


Reply from Amanda Innis, Administrator at Dipton Manor Care Home

We are so pleased your Mum is settling in at Dipton Manor Susan. We hope she continues to thrive in her new home.


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Review from H T (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the standard of care Dad receives. Staff are very helpful and pleasant and no matter how busy they always have time for a friendly chat.
The home is spotlessly clean and the medical care and attention Dad receives are excellent.

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Review from C J (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my Mam I am met with a lovely welcome to find such a caring team is incredible.
The home is five star in terms of design, cleanliness and activities.
Having sampled the food it also is home cooking at its best.
My Mam has become so much better at socialising since moving in as
she had lost confidence through spending lots of lonely days before making the decision to be cared for.
Well done to the whole team.

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Review from B C (Wife of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always approachable carers or management to talk to and listen if you have any concerns any time during the day or night.

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Current Review Score: 7.2 (7.154)

Overview of Review Score

The Review Score of 7.2 (7.154) out of 10 for Dipton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.886 for Dipton Manor Care Home is calculated as follows: ( (23 Excellents x 5) + (2 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 35 Ratings = 3.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.268 Points relating to the number of positive Reviews for Dipton Manor Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 2 Positive Reviews ÷ 14 = 0.143

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Dipton Manor Care Home

What types of Care is Dipton Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dipton Manor Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Dipton Manor Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Dipton Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dipton Manor Care Home to the centre of Stanley?

2.4 mile(s) as the crow flies, distance by road may be significantly further.