Platters Farm Lodge

Highfield Road, Rainham, Gillingham ME8 0EQ
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7.2 25 Reviews
  • Platters Farm Lodge, Gillingham
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Care Provided by Platters Farm Lodge

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)

Facilities

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Platters Farm Lodge Reviews (25)

Total of 25, showing 1-20
7.2

Platters Farm Lodge has a Review Score of 7.2 (7.207) out of 10, based on 1 reviews in the last 2 years. Over all time Platters Farm Lodge has 25 reviews.

Overall Experience

  • 14
  • 9
  • 2
  • 0
  • 0

Date Published

25
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0
1
24

Review from M C (Wife of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apprehensive initially as it was the first time but it turned out well. Thank you to the staff! My husband came home safe and sound and I am sure they've done an excellent job under difficult circumstances bearing in mind Covid, staff shortage and financial responsibility.

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Review from Suzie R (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all at Platters Farm Lodge for looking after mum on the dementia unit. The communication, kindness and help at all times (even during mum's tough times) have been hugely appreciated. Mum's safety with you is such a relief.
My recommendation of Platters Farm Lodge goes without saying. Please
keep doing what you're doing.

Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge

Thank you for taking the time to complete a review and your complimentary comments.


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Review from Susan E (Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, where do I start?
Thank you, to every one of the staff for trying to help me while I was there. Words cannot express, how lovely you all were. Will certainly recommend Platters Farm Lodge. Cannot thank you all enough. Sadly I had to move elsewhere, but will never forget your kindness. Love and
thanks to all.

Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge

Thank you for taking the time to complete a review and your complimentary comments.


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Review from Kerrie P (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Platters after spending a week in the local hospital with a broken pelvis bone. I cannot thank the staff enough who made my mum's stay so lovely, from the moment she arrived nothing was too much trouble and made her feel special.
The care she received was excellent and when it was
time to come home after 4 weeks she was very reluctant to go but knew going back to her home was going to be OK. So thank you to you all for making my mum's recovery extra special and welcoming her with open arms.
You are all amazing - keep up the good work.

Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge

Thank you for taking the time to write a positive review, it is appreciated.


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Review from Lee (Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the staff for welcoming me and for everything they did to make my stay comfortable and I'd like to say a massive thank you to one staff member in particular. The man is brilliant and nothing was too much, he is an asset to Platters Farm Lodge. Thank you.

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Review from Vic T (Husband of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Platters Farm for 4 weeks respite, she was extremely happy there, loved the food and staff. We would be more than happy to recommend and/or use again. My wife was well cared for and looked really well when we collected her.

Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge

Thank you for taking the time to complete a review and your complimentary comments.


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Review from Christine H (Daughter of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here 4 weeks ago unable to hold her own weight or walk after a fall due to UTI. Being a stubborn old bird didn't expect her to try very hard with the physio but she is now walking with a frame, washing herself etc. I cannot thank the staff enough, always friendly and welcoming, showing you
a friendly face when you as a family member are anxious for your relatives. Thank you.

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Review from M S (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband always enjoys his stay at Platters Farm Lodge as he is always looked after well and given mental activity.
They meet his needs adequately and have both male and female carers which helps him as he cooperates better with a male carer for his personal needs.

Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge

Thank you for taking the time to complete a review.


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Review from Jennifer W (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seemed very friendly and caring. The home was very clean and well maintained. Nice areas to sit outside. Service user found the meals very good and enjoyed them.

Reply from Belinda Clayson, PA to Chief Executive at Platters Farm Lodge

Thank you for taking the time to complete a review.


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Review from E W (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Individually staff very kind and helpful but chronically understaffed at peak times, especially mornings.
Also at times people left in hubs or the television room with no carer present and no buzzer.
Left at tables after meals while staff are entering info on their machines.

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Review from S B (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with Platters Farm Lodge.
My Mother stayed for one week, her first visit.
She enjoyed her stay and came home a happier, brighter person.
The staff were excellent, kind, caring and The Lodge was spotless.
I would recommend Platters Farm to anybody in need of respite care for the
elderly.

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Review from Andrea M (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy here unlike when she was in rehab. My mother likes to sleep a lot due to dementia but this home even got mother to join in and chat to others, play games, watch a film.
Agitation was very low as she was much better here in respite. Food was good mother said and care was very
good. Carers were friendly but respectful, understood my mother and her idiosyncrasies. She was encouraged but not forced to join in.

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Review from Ken S (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has visited Platters Farm Lodge for the last 3 Christmas periods for respite care. On this occasion, I firmly believe that Platters Farm Lodge have upped their game. Everything seemed great, the staff and the level of care and attention were first class. Well done to all concerned.

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Review from V M (Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for. Great kindness was shown. Physio department excellent, also food.

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Review from Julie E (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience. My only observation is that some of the information on the discharge letter was incorrect, possibly it was given by the hospital? Dad was admitted because of a fall at the start of October, not colostomy (over 15 years). He had a fracture of the collarbone due to a fall and lives
with me, his daughter, not alone.

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Review from Ian M (Respite Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not wish for better care that I was given by well-meaning staff, especially when during my stay the facility was hit by a serious virus and unfortunately I suffered with this as well as a severe chest infection. The staff could not have been more attentive in my recovery.
The facilities and
activities at the centre are good although I didn’t make the most of it as I felt I was a bit young and would rather watch sport on my iPad.
I would not hesitate in going back if there was a need to and I know for sure that I will miss the staff.

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Review from Clive D (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has had six respite stays with each one having various incidents, so management and control seriously need tightening. Incidents include loss of possessions, laundry and clean clothes mixed up. Another client's medication given in error - 'morphine, which is a controlled drug!' Discharged wearing
another client's clearly named garments. Incorrect or missing information on documents. Protective item bags taken with shampoo loose in the case with insecure cap, hence it drained into the contents. Little evidence of advisory notes being used etc. Below is as I have experienced.

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Review from Douglas T (Respite Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Platters Farm for rehabilitation for four weeks, following a stay in hospital due to a fall. After training with a physiotherapist for a period, I am able to walk independently with a zimmer frame.

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Review from Dawn S (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Platters Farm Lodge were very good looking after mum during her rehab. The carers although very busy and sometimes mum had a long wait were very good. The Occupational Therapist was brilliant and met every one of her needs. The Physio was very good too. Overall the team at Platters Farm Lodge were very
good, caring, approachable and kind.

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Review from Reg H (Nephew of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was admitted to Platters Farm.
The courtesy and care from all the staff has been excellent. Of particular note has been:-
a) personal care and hygiene
b) individual food presentation, especially meals in room
c) OT visit to my aunts home
d) advice to relatives and friends
e) liaison with
medical services as required
f) pleasant, friendly atmosphere

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Current Review Score: 7.2 (7.207)

Overview of Review Score

The Review Score of 7.2 (7.207) out of 10 for Platters Farm Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.091 for Platters Farm Lodge is calculated as follows: ( (1 Excellents x 5) + (10 Goods x 4) ) ÷ 11 Ratings = 4.091

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.116 Points relating to the number of positive Reviews for Platters Farm Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 1 Positive Reviews ÷ 8.6 = 0.116

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Platters Farm Lodge

What types of Care is Platters Farm Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Platters Farm Lodge have?

There are 43 Single Rooms.

How far is Platters Farm Lodge to the centre of Gillingham?

2.5 mile(s) as the crow flies, distance by road may be significantly further.