Hambleton Grange

Station Road, Thirsk YO7 1QH
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9.5 62 Reviews
  • Hambleton Grange, Thirsk
Hambleton Grange in Thirsk offers high-quality residential and dementia care.

Staff are warm and compassionate and provide care that is tailored to the needs of the individual. The rooms are attractively decorated and include a flat screen smart TV, WiFi, a mini fridge and a telephone point.

Residents can enjoy a good range of nutritious meals and snacks. There is also an onsite hair and beauty salon where residents can go and be pampered. Every week there is a full and varied programme of activities.

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Care Provided by Hambleton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sandra Anderson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hambleton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,588

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Hambleton Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Hambleton Granges are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Hambleton Grange has plenty of onsite parking for visitors.


Hambleton Grange Reviews (62)

Total of 62, showing 1-20
9.5

Hambleton Grange has a Review Score of 9.5 (9.508) out of 10, based on 23 reviews in the last 2 years. Over all time Hambleton Grange has 62 reviews.

Overall Experience

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  • 13
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Date Published

62
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Review from J W (Son-in-law of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father in law was a resident at Hambleton Grange and I was pleasantly surprised how good it was. He settled well and was looked after very well. Atmosphere in the home was always happy and friendly.

Reply from Hambleton Grange, Administrator at Hambleton Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your father-in-law receives at Hambleton Grange care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from I W (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, My mother is well looked after and is happy and content. I have peace of mind knowing she is safe. Staff are all wonderful and can't do enough for my mum. It is a lovely homely feel at Hambleton Grange.

Reply from Hambleton Grange, Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from Rachelle W (Granddaughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the carers gave my granddad the best care possible and did all that they could to make his time there as comfortable as possible.

Reply from Hambleton Grange, Administrator at Hambleton Grange

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.


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Review from Yvonne W (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad resided at Hambleton for just over 5 months until he recently died. I was really impressed with the level of care he received from all the staff I met. Everybody was so helpful and showed him kindness. Recently he became very poorly and I was impressed with the quality of care and understanding
of the situation. We were kept well informed of his condition. You have a brilliant team in Thirsk, from management to carers, including activity and events coordinator. Thank you.

Reply from HC-One Limited, Administrator at Hambleton Grange

Thank you for sharing such positive feedback about our home. At Hambleton Grange, kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.


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Review from Bev D (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently stayed for respite at Hambleton Grange and I cannot praise the staff and care home enough. From start to finish it was a very positive experience for both Mum and myself. The home had a very "warm homely" feeling and the staff were extremely caring, helpful and very kind. The activities
were amazing including Mums favourite - a trip out in the minibus! We would not hesitate to use Hambleton Grange again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from A D (Friend of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to Hambleton Grange as my friends have only recently moved there. I was impressed by the warm welcome we received and by the friendly atmosphere of the home. My friends said they were comfortable and receiving excellent care which is exactly what one would hope for and expect
a very positive first impression.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.


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Review from A R (Sister of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, everyone is so friendly and nothing is too much trouble. The food and activities are very good. My brother feels very safe and comforted.
Everyone knows my brother's name, and the surroundings are lovely and comfortable with excellent facilities such as a games room: and a special dementia
floor.

Reply from HC-One Limited, Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from G S (Daughter of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

91 year old mum spent two weeks respite due to an acute illness. She was very happy there and the staff were lovely to her, allowing us as a family to relax following a traumatic, trying time. Lovely place, friendly and happy atmosphere. Just an observation, mum was reluctant to go for a bath and only
had one during her stay. I think it should be routine to ask the clients if they wanted a bath and not leave it for them to ask. The bathroom door was awkward to open into bedroom, bad design for the frail and elderly.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hambleton Grange

Thank you for taking the time to review Hambleton Grange. We are very happy you and your mum enjoyed her recent stay with us. In relation to bathing we have taken your comments on board and learned from them so this does not happen to anyone else. Once again thank you for taking the time to review us and we look forward to seeing you again soon.


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Review from L M (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, age 66 years old, recently was admitted to Hambleton Grange. When we arrived the manager was so accommodating, friendly and talked to us for a long time, making us feel most comfortable and has continued to reassure my brother in every way. Top lady. And all the staff have been most caring
and helpful so far.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hambleton Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your loved one receives at Hambleton Grange care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from Simon S (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So many activities which they encourage those that can to get involved with both on and off site. Mum almost always in their photos in their newsletter clearly enjoying herself. Would highly recommend this home.

Reply from Clare Sheehan, Careline Advisor at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from P R (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not ideal. We found dementia care and the understanding of dementia poor and this view was repeated by others who knew Hambleton Grange better than us.
Our 91-year-old mother was left stranded in hospital for 10 days when fit to be discharged. Distressing for her, completely the wrong place for a person
with dementia and a needless waste of public resources and total disregard for NHS - its staff were unimpressed.
Hambleton Grange/Ideal Home management shows no sign of concern - no calls to the hospital or us.
When an Ideal Home manager finally called, she apologised for apologising so much, promising an independent third-party investigation. Now, we've been told it will be an internal investigation.
Also, we found the approach to records very dubious. Once they failed to send our data despite multiple requests - we guessed it was being altered. The second time the data changed between the time when we asked the duty manager to read it to us over the phone, and the time we received a copy.

Reply from Clare Sheehan, Careline Advisor at Hambleton Grange

Thank you for leaving this review. Please be assured that we take all feedback seriously and view feedback as an opportunity to learn and improve. We are in communication with you directly and we are looking into your concerns.


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Review from P G (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in respite at HAMBLETON Grange for the second time. I cannot fault the home and in particular the staff and manager. They made us feel so welcome and made Mum and all of us feel at home as soon as we walked in. I can't begin to tell you what a difference that makes to us as a family contemplating
moving Mum to a care home on a more permanent basis

Reply from Clare Sheehan, Careline Advisor at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from Fiona L (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. The staff really do care and go the extra mile to keep my mother safe and happy. Thank you to them all.

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Review from L W (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Hambleton Grange in July 2023 on a permanent basis. She has received the best care and attention. The staff have been caring, professional, kind and understanding towards her. When visiting, we have found staff friendly and welcoming.

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Review from R W (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely home.

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Review from Joan G (Relative of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and welcoming.

Reply from Charlotte Jackson, Customer Care Administrator at Hambleton Grange

Thank you for taking the time to write a review for Hambleton Grange.


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Review from Lesley P (Relative of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Poor car parking for visitors.

Reply from Charlotte Jackson, Customer Care Administrator at Hambleton Grange

Thank you for taking the time to leave a review, we will pass your comments to the team.


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Review from Bernard G (Relative of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, polite and warm welcoming reception.

Reply from Charlotte Jackson, Customer Care Administrator at Hambleton Grange

Thank you for taking the time to write a review for Hambleton Grange.


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Review from M L (Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose to live in the care home. Getting older and less well, it is very helpful to have staff available who are pleasant and supportive. Also, my apartment is pleasant, as is the sitting room. I imagine that it is good for events. My daughter is pleased that I am cared for and that I am happy.

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Review from A H (Wife of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Initial visit to Hambleton Grange, with the excellent receptionist, we were impressed. My husband went in at the end of June for 2 weeks of respite with a view to a long-term stay. His advanced stage of Vascular Parkinson's makes it very difficult for me to manage at home. Within a short time, he developed
sores on his buttocks and no one mentioned this until I helped change him. He saw the district nurse but the condition worsened. There were insufficient staff to help him use a urine bottle when needed. Urine bag often not rinsed out and urine on the bathroom floor. The food seemed quite good. Some care staff were excellent and some very poor and no liaising between management and me. He is now home again.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Thank you for leaving this review - we take all feedback seriously and will look into these concerns. Please be assured that our staffing levels are based on the needs of our residents and generally run above the required allocation. Should you wish to discuss this further, you can get in touch with our Customer Care Team.


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Current Review Score: 9.5 (9.508)

Overview of Review Score

The Review Score of 9.5 (9.508) out of 10 for Hambleton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.508 for Hambleton Grange is calculated as follows: ( (177 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 262 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hambleton Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Lindsey

Lindsey Ashby

Job Title: Front Of House Manager

Joined: 2013

“I enjoy spending time with the residents when I can, and I always try to get involved with the activities which are going on.”


Lindsey joined Hambleton Grange when it opened in July 2013. Coming from a banking background, she has enjoyed the challenges which a career change brings and finds her current role particularly fulfilling. Lindsey understands the vast array of emotions felt when people come to look at the possibility of moving into residential care and accordingly she does her best to make the process of enquiring, viewing and ultimately moving as easy and stress free as possible. Her favourite part of her role is getting to know the residents and their families, and joining in with the various daily activities which are on offer at the home.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Sandra

Sandra Anderson

Job Title: Home Manager

Joined: 2022

Sandra is the Home Manager at Hambleton Grange


Kelly

Kelly Thornton

Job Title: Care Manager

Joined: 2023

Kelly is the Care Manager at Hambleton Grange.


Frequently Asked Questions about Hambleton Grange

What types of Care is Hambleton Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hambleton Grange provide?

Own GP if required is an additional type of care provided.

How many Rooms does Hambleton Grange have?

There are 50 Single Rooms.

What are the Facilities & Services at Hambleton Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hambleton Grange to the centre of Thirsk?

0.7 mile(s) as the crow flies, distance by road may be significantly further.