Hambleton Grange

Station Road, Thirsk YO7 1QH
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9.5 62 Reviews
  • Hambleton Grange, Thirsk
Hambleton Grange in Thirsk offers high-quality residential and dementia care.

Staff are warm and compassionate and provide care that is tailored to the needs of the individual. The rooms are attractively decorated and include a flat screen smart TV, WiFi, a mini fridge and a telephone point.

Residents can enjoy a good range of nutritious meals and snacks. There is also an onsite hair and beauty salon where residents can go and be pampered. Every week there is a full and varied programme of activities.

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Care Provided by Hambleton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sandra Anderson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hambleton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,588

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Hambleton Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Hambleton Granges are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Hambleton Grange has plenty of onsite parking for visitors.


Hambleton Grange Reviews (62)

Total of 62, showing 21-40
9.5

Hambleton Grange has a Review Score of 9.5 (9.462) out of 10, based on 23 reviews in the last 2 years. Over all time Hambleton Grange has 62 reviews.

Overall Experience

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Date Published

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Review from Tricia P (Daughter-in-law of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relative has settled well into new accommodation. Helped by a calm, supportive atmosphere provided by staff.
They are all kind, patient, and sensitive to individual needs and preferences of the residents.
Standard of personal care provided is high and dignity/privacy maintained as appropriate. Residents
encouraged to mix but can have quiet times in their rooms if desired.
Visitors are made welcome throughout the day and staff are aware of changes in management of care and update relatives as required.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Thank you for taking the time to send a review. Our person-centred approach is pivotal to the care we provide, every resident should feel completely at home and catered to wherever possible. This results in such a lovely atmosphere in the home, and you are always welcome to join us whenever you would like!


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Review from John B (Husband of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prior to 2019, my wife and I lived in a certain location and were delighted to get my wife into Hambleton Grange where we could visit her, having received good reports of service and staff, service and the food is of a high standard. The rooms are clean and the accommodation is of a high standard. The
existing doctor's practice is the same as ours as their records will show. We have been treated well by all staff and management.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Thank you for taking the time to write a review, we are pleased we could accommodate your wife in such a convenient location and that you have had such a lovely welcome.


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Review from M I (Husband of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the care given to my wife and the support given to me personally from the carers and staff. It was reassuring to know that she was in a secure and safe environment.
I was able to visit her daily and would recommend Hambleton Grange to any family needing dementia care for
their loved ones. Thank you.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Thank you so much for taking the time to send a review, we are so glad we were able to support you and your wife and your recommendation means a great deal.


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Review from C G (Husband of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Charlotte Jackson, Customer Care Administrator at Hambleton Grange

Thank you for your review we will pass it on to our team


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Review from Christine B (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad really enjoyed his three week respite holiday at Hambleton grange.
He was very comfortable. The staff were friendly and welcoming. It felt like home from home.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Thank you for leaving this kind review for our team at Hambleton Grange, who will be thrilled to hear that your dad enjoyed his time in the home. We’ll be sure to pass your message on to the team.


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Review from H C (Wife of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have already recommended Hambleton Grange to a neighbour whose husband needs long-term dementia care. Hambleton Grange has been really good and caring towards my husband. The staff and facilities are excellent. Thank you.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Our team at Hambleton Grange will be so pleased to hear your lovely recommendation; thank you! We’re happy to hear you feel your husband is well-cared for in the home and hope he continues to enjoy living with us.


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Review from Tom W (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident at Hambleton Grange care home in February 2022. It was a relief to me that she was admitted to the home, as she had a number of medical needs. Throughout her time at Hambleton Grange, I was totally satisfied with all aspects of her care. The staff were excellent. Nothing
was too much trouble for them, and they were extremely considerate to both residents and visitors. From the moment I entered the building and was greeted by the front-of-house manager, I knew my mother was in capable hands.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Hambleton Grange. The care team in the home are dedicated to giving the best care and support to our residents and their families, so it's heartwarming to hear that you feel you and your mother were in capable hands. Please do not hesitate to get in touch should you need anything further.


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Review from Gill H (Daughter-in-law of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found that the home had improved greatly since our previous visit. All the staff we met were extremely welcoming, and staff on the top floor went over and above to be helpful. We visited with our daughter and young grandchildren, and the staff were so kind to them - providing drinks, biscuits and
crisps and ensuring a welcoming room to visit our relative. Our visit was very uplifting, and the atmosphere seemed so much more cheerful.

Reply from Terri Kidd, PR Executive at Hambleton Grange

Thank you for leaving your feedback. The team at Hambleton Grange will be thrilled to hear that you and your family had such a lovely visit. We hope to see you again soon. Thank you, again!


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Review from Paul H (Son of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Now the home is open for visits after the pandemic, a huge amount needs to be done to be more welcoming to visitors. On a recent visit we felt like we were a nuisance for visiting. Temperature checking is still inaccurate (reading far too low). We have pointed this out for months. Staff seemed preoccupied,
not friendly, but quite curt.

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Review from Ann G (Wife of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was respite care for two weeks. My husband has no short-term memory. When I telephoned the first day, he told me he was lonely and I think he needed help to feel comfortable. One day he did not look great, with unbrushed hair and a very poor shave. My husband told me the food was fine, I could
not get any news about activities.

Reply from Rebekah Steward, Customer Care Team at Hambleton Grange

Thank you for taking the time to review Hambleton Grange. Feedback is extremely important to us and we pride ourselves on really making a difference in our residents’ lives. We understand it can be a difficult process moving and we support our residents to become settled in their new environment as quickly as possible, although this will be different for each new resident. We are sorry you did not receive information on activities – we do have a varied activities program which is tailored to suit all individuals past times and interests and we aim to have this available to all relatives. If you would like to discuss anything further, please do not hesitate to contact our Customer Care Team.


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Review from Karen N (Respite Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Hambleton Grange for two weeks for respite following surgery - my late husband spent a long while here. My only serious complaint is the bedding. Trying to sleep on a rock hard mattress with a slab of concrete called a duvet for cover and my head on two lumpy pillows which long ago should
have been given to the local animal shelter - not conducive to a night's much-needed rest. Please, ideally send a rep to spend a night and I'm sure you'll agree. At £1100 per week - not on!

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! Feedback is extremely important to us and we have ensured to pass your comments to management regarding your mattress, as we aim to make our homes as relaxing and comfortable for our residents as possible.


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Review from Stephen K (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful atmosphere and very helpful staff. Activities and cleanliness top class. Mum didn't want to leave!

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from M W (Niece of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has now joined his wife at Hambleton Grange and the transfer from his previous care home has been handled sensitively and very efficiently by the caring and helpful staff at Hambleton Grange. Nothing has been too much trouble for them. I have appreciated this so much.

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Anne L (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past year, living 200 miles from my father, it has been very reassuring to know he is in the caring hands of the staff at Hambleton Grange. I feel the attention and support he has; to be first-rate.

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from S P (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really enjoyed her stay at the care home. She was looked after well, really enjoyed the food and liked her room. She was pleased when she was able to come out of quarantine and was able to meet other people. Would highly recommend. Thank you.

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from S B (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care home for mum was a very daunting and responsible decision but from walking through the doors on our very first visit we have always been made to feel very welcome. We are encouraged to treat Hambleton Grange as mum's home and visit whenever we choose. Mum has settled extremely
well. The care and support that she receives is excellent and the staff and management are very helpful to us all. Mum will often tell me that she is in a lovely hotel with very friendly people and she is having a great time - I think that says it all! I would certainly not hesitate to recommend Hambleton Grange.

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Moira S (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled into the home quickly and happily. The staff and management provide excellent care for her, and despite being unable to visit (indoors) because of covid-19, have kept fully in touch with me to ensure that Mum's needs are met.

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.


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Review from Steve W (Son of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As their Attorney, I moved my parents into Hambleton Grange during the Covid pandemic - they were struggling at home, especially with my Dad's dementia. They moved from 90 miles away - the Care Home team expertly facilitated this long-distance transfer. Covid prevented any face-to-face meetings, so
I had a comprehensive video tour and the Manager spent a long time on the phone finding out my parent's Medical Histories, personalities and personal likes/dislikes. We personalised their adjacent rooms with familiar items prior to the move - pictures, books, personal items and clothing. It has proved to be an excellent move and they have both settled extremely well. My Mum is full of praise for the cleanliness, food and, most importantly, the friendly staff. She said: "I am very content here - the staff treats us like family". Personally, I have found the Manager and all her team to be very professional, helpful and superb at keeping me informed about my parent's welfare.

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from Judith L (Niece of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Hambleton Grange.
Until mid-February 2020, my 88-yeard-old aunt has had respite care following an injury sustained after a fall.
During her stay, she was treated with the utmost respect, with kindness and care from all the staff. Hambleton Grange is a modern,
purpose-built home, with light airy rooms and en-suite.
The varied communal areas are beautifully presented with comfortable seating and dining areas.
There are many stimulating activities throughout the month, whilst encouragement is given to join in; there is no pressure to do so.
When I have visited, without exception, I was acknowledged by every member of staff; all were friendly and professional.
I live many miles away from my aunt and was confident that she was being well cared for by staff who took time and patience to do so.
My aunt's only regret - is that she returned home before the horse racing season started as she would have had a Grandstand view!

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.


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Review from S B (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad stayed here at Hambleton Grange for respite. The staff were friendly, helpful and very professional. Nothing was too much trouble. We will definitely use Hambleton Grange again if and when needed.

Reply from Rebecca Selkirk, PR Executive at Hambleton Grange

Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.


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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Hambleton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Hambleton Grange is calculated as follows: ( (165 Excellents x 5) + (74 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 262 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hambleton Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Lindsey

Lindsey Ashby

Job Title: Front Of House Manager

Joined: 2013

“I enjoy spending time with the residents when I can, and I always try to get involved with the activities which are going on.”


Lindsey joined Hambleton Grange when it opened in July 2013. Coming from a banking background, she has enjoyed the challenges which a career change brings and finds her current role particularly fulfilling. Lindsey understands the vast array of emotions felt when people come to look at the possibility of moving into residential care and accordingly she does her best to make the process of enquiring, viewing and ultimately moving as easy and stress free as possible. Her favourite part of her role is getting to know the residents and their families, and joining in with the various daily activities which are on offer at the home.


Lisa

Lisa Harding

Job Title: Regional Director

Joined: 2018

Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.


Sandra

Sandra Anderson

Job Title: Home Manager

Joined: 2022

Sandra is the Home Manager at Hambleton Grange


Kelly

Kelly Thornton

Job Title: Care Manager

Joined: 2023

Kelly is the Care Manager at Hambleton Grange.