Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.4 88 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming coffee shop.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.

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Care Provided by Brook Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shirley Summerbell (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Brook Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Brook Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Brook Court Reviews (88)

Total of 88, showing 41-60
9.4

Brook Court has a Review Score of 9.4 (9.405) out of 10, based on 9 reviews in the last 2 years. Over all time Brook Court has 88 reviews.

Overall Experience

  • 73
  • 12
  • 2
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  • 1

Date Published

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Review from J P (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family I visited all homes in the area, finding a fault with every one. On entering Brook Court we were made very welcome, offered refreshments. Shown a room, not a shower room. Had expenses and terms explained. This was the only place my Mother and the family were 100% happy with. We put her name
down there and then. She has been very happy here for nearly 4 years. Long may it continue.

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Review from Philip J (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Brook Court looks after mom extremely well. They are kind, caring and interested in her as a person albeit her dementia is getting worse so she cannot always respond accordingly. The whole family are grateful that we have found such a loving and caring home for mom.

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Review from Susan H (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so happy for mom to be at Brook Court. It gave us such peace of mind to know she was so well cared for.

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Review from B B (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Brook Court for a short time, however, during her stay, I cannot fault the care she received. She was always clean, beautifully dressed with hair and nails done. She was content. Staff got to know her personality and her little ways. They were proactive in calling me with any concerns
or questions. They were always ready to hear my worries too and action them. The physical environment of the home could not be more complete, clean and well laid out. I would strongly recommend this care home to anyone needing dementia care.

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Review from Sally P (Wife of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for which is the main thing.

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Review from June O (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were all treated with enthusiasm, genuine care and an awareness of what a traumatic time this was for everyone. Facilities are exceptional and the other five homes we had viewed were not in the same league.

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Review from John O (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the first contact. The staff are very proactive and extremely helpful.
Full marks and a big 'Thank you' to everyone at Brook Court!

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Review from Wendy S (Daughter-in-law of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is what care away from home should be like for everyone. The surroundings, decor and atmosphere are fantastic, but the level of care is what counts and it is excellent. Nothing is too much trouble. We feel that dad is completely safe and looked after here. Everyone who works here seems very happy.

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Review from Ann H (Niece of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook Court provided a home from home for my aunt. She was treated with genuine loving care, dignity and kindness.
As a career, I was treated with kindness and involved in every decision. No question or query was too much trouble for the staff to answer. I would recommend Brook Court highly.

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Review from Lynne S (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Brook Court for the last few weeks of her life, we found this home to be the best in our area after a long search of care homes we were not disappointed. The care and dignity which my mum received was second to none. I would recommend this home to any family who wants the best care
for their parents or partner. I would like to praise all the staff for their kindness to myself and my family.

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Review from Heather P (Friend of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home for the first time in February 2018. Very impressed by the surroundings, cleanliness and welcome on arrival.
I came to visit an old friend that I had been notified about, who was now living there. The carers were kind and helpful, nothing was too much trouble.

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Review from Peter B (Brother of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the overall arrangements.
My sister has settled very well. At first she wanted to "go home" but has now accepted permanent residency.
She is well looked after but tends to be very anti-social and reluctant to move from her room and engage in activities and meals in the dining room.
Anything you can do to encourage her would be appreciated.

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Review from Kathryn H (Power of Attorney of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The admission procedure was very straightforward and professional. Supportive staff, every effort made to settle the client into new surroundings. Lovely room overlooking the garden. Nice communal areas, smaller dining room which feels friendly. Only slight criticism is noisy food trollies. Helpful
managerial staff always on hand to answer queries.

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Review from Nigel C (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have a better home for my mother. I had to move my mother from Wales to Kidderminster. I'm pleased to say my mother is settling in - no problems.

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Review from Susan C (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the heart from everyone at Brook Court, both supporting myself and my mother through such a sad time. Dedicated nursing staff, kind, helpful and full of love towards their patents. The only way to explain is to say it was just like home with a very warm feel from the cleaner up to management.
After looking for a care home for mom I looked at several but none compared to Kidderminster in any shape or form.

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Review from Pamela T (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was wonderful all of the staff at Brook Court care for everybody as if they are a parent of their own family. All I can say as a company you should be very proud of everyone that is employed at Brook Court. Big thank you to you all for all the care you gave my dad. (Marks out
of 10 - 20)

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Review from Eleonora S (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can now say I am happy to see my mum at Brook Court, my mum has recently moved into Brook Court and all I can say is thank you. I know how other care homes work, but Brook Court is simply the best and I could not be happier with the care my mum is receiving. Words cannot express the relief I feel
now my mum is happy and recently moved in. The nurses and care assistants are 100% dedicated. Brook Court does not feel like a care home/nursing home, its a family instead.

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Review from Anthony S (Son-in-law of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has made such a difference to my mother in law, she is now happy, cared for by the best staff, clean, healthy and thriving within the environment. Every single member of staff from reception to care staff are dedicated, polite and genuinely want the best for mum, as well as taking an
interest in the family. What a delight to see mum within the family of Brook Court, it's worth every penny and the excellence is superior in every aspect of Brook Court.

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Review from Julia S (Granddaughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say, this is the best care home. It is outstanding, the cleanliness is paramount and it had no care home 'odour' as many or most care homes do. It is organised excellently well and runs smoothly and I am there most days. My nan has improved so much, and now I am finally happy and have
peace of mind to know nan gets the best quality of care I have ever seen. Brook Court has made nan and myself feel a huge part of the family. This is the best care home, the activities are amazing, what a joy to see nan engaged within the activities to offer nurture and love.

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Review from Jacquelyn S (Daughter of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well designed and with a pleasant and calming environment.
The staff are excellent, kind, caring, friendly and are very prompt to attend to residents' and relatives' needs.
It is well organized and I am very grateful to all the staff for the sensitive and flexible care and attention
given to my father.
He has been made welcome and comfortable from the outset and the staff have made it easy for him to accept their help. He clearly feels at home and safe with the staff and enjoys their kind attention, and I am confident that he is being given the best possible care for his individual needs. Thank you All.

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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Brook Court is calculated as follows: ( (85 Excellents x 5) + (17 Goods x 4) ) ÷ 102 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.572 Points relating to the number of positive Reviews for Brook Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Shirley

Shirley Summerbell

Job Title: Home Manager

I started my career as a Peripatetic Home Manager, working across the UK, making sure care homes met the regulator's standards.


I joined Care UK in 2016 because I felt it would be a supportive and rewarding company to be a part of and I was correct.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for. There’s always a lot to do in my role, but by far my favourite part of the day is when I walk around the home, checking everything is okay, and chatting with residents, relatives and my team.


I enjoy getting to know the residents and welcoming new people into the home.