Brook Court

37-38 Oldnall Road, Kidderminster DY10 3HN
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9.4 88 Reviews
  • Brook Court, Kidderminster
Brook Court is a purpose-built Care UK home in Kidderminster. The highly trained team delivers a wide range of person-centred care, including residential, dementia and nursing care, as well as short-term respite care and sensitive end-of-life care.

At Brook Court, you will find superbly decorated interiors and attractive gardens. Residents can enjoy a host of luxury facilities, including a cinema, a hair and beauty salon and a welcoming coffee shop.

The friendly team is fully trained to provide excellent, person-centred care. They get to know each resident and put together a tailored care plan to suit their unique needs. They also plan a busy activities programme to ensure residents lead a fulfilling, independent and enjoyable life.

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Care Provided by Brook Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shirley Summerbell (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Brook Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • Self-Funded Nursing Care from £1,861
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
    • RESPITE Self-Funded Nursing Care from £2,071

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Brook Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Brook Court Reviews (88)

Total of 88, showing 61-80
9.4

Brook Court has a Review Score of 9.4 (9.405) out of 10, based on 9 reviews in the last 2 years. Over all time Brook Court has 88 reviews.

Overall Experience

  • 73
  • 12
  • 2
  • 0
  • 1

Date Published

88
3
6
9
79

Review from P M (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel reassured by the care my mother receives. All the staff of the home work as a team to provide positive reassurance and care.

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Review from Julie P (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good family atmosphere.
Dedicated staff who work extremely hard but they need more staff.
I know Dad is well looked after when I'm not here and if a problem does arise it is dealt with promptly.
Dad is bed bound and can be a challenge but he is handled properly and with care and consideration.
The
place is more like a home than a care home.
The staff are all lovely.

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Review from Jan P (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely gentle mum sadly passed away last week but she was treated with such love and kindness at Brook Court, I cannot thank the staff enough. They made her so welcome in the short time she was there and helped her to pass away peacefully and with the dignity she deserved. Mum was a proud woman who
hated having to be 'cared for' but the staff at Brook Court made her feel valued and so very, very loved. I feel it is like my second home and I too have made so many good friends of both the staff and residents.

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Review from Trevor T (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting a friend on open invitation days, I have been impressed with the overall accommodation, care and attention to residents and in particular, the active facilities offered each week.

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Review from June J (Daughter-in-law of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Brook Court after visiting several other care homes because it offered what we wanted in terms of size, atmosphere and quality of care. All staff are welcoming, friendly and efficient and know the residents well. The family are treated with courtesy and are very approachable and residents are
treated with great respect.

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Review from G H (Resident) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good atmosphere.
Friendly staff.
Clean and comfortable.
Lovely food.
Very professional.

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Review from Mike B (Son of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care
My dad has settled in well and his general condition has improved greatly.
Keep up the good work.
Staff are friendly and efficient.
The building is great.
Bedroom superb.
He seems to enjoy being at Brook Court and always thanks me for finding it and putting him into Care there.
After
seeing other Care homes there was no better choice than Brook Court to care for my Father.

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Review from V S (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just an incredible care home.
We made the decision to move Dad for palliative care, and the care and nursing he received was second to none.
The nurses treated him with care and respect and dignity throughout.
They reassured me and my brother at all times and respected our wishes always.
Thank you
to everyone at Brook Court, it was and is a very special place.

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Review from Diane E (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming reception/cafe.
Every staff member interacts with my husband, family and friends.
Care is excellent - surroundings good and in keeping with dementia needs.
Well furnished rooms and good housekeeping.

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Review from B P (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and nursing staff go above and beyond to give my father exceptional care especially as we live far away. They all show him such love and respect and dress him in the way he would like to have dressed himself. I never have to worry about him being neglected or being unsafe. They treat him
like family.
A very small criticism is that the surfaces in his room are dusted but remain sticky.

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Review from S O (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the last 3 months, the service and care has fluctuated from month to month - turnover of staff seems to be high, lots of new faces. The care varies depending on who is in attendance and I have raised points with nursing staff on a number of occasions to be assured our concerns would be addressed
but we are still experiencing issues. Rooms are not well cleaned and essential cleaning is slack.

Reply from Samantha Debenham, Marketing Support Administrator at Brook Court

Thank you for taking the time to write a review on Brook Court care home, your views are important to us and we are grateful for your constructive feedback. We are pleased to confirm that we have been through an optimistic period of recruitment in both our care and housekeeping teams and are now at a very positive level in both departments. There has not been a high level of staff turnover on your father’s suite but we hope that you will see an improvement with the additional staff that have joined the team. If however, you still have any on-going concerns we encourage you to talk to the suite manager or home manager. We also have regular ‘Resident and Relative’ meetings where the leadership team are available to discuss any matters of concern.


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Review from Y F (Friend of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brook Court is a wonderful example of care for the elderly in the 21st Century. Residents are treated with compassion, dignity and respect.

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Review from David W (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for and is happy and content with her life in the home. There is a strong ethos of respect and dignity for the residents which make visiting very relaxing and pleasurable. There is an activities manager who organises a programme of events which provides mental stimulation to the
residents.

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Review from C P (Son-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, welcoming, friendly. I cannot criticise the care. The facilities are brilliant. There is a coffee shop, the rooms are amazing, the best in the district.

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Review from P T (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Brook Court since June 2015. In all of this time, he has been cared for extremely well. All of your carers show such compassion to all the residents and nothing is too much trouble for them. Nursing staff are first class. The staff in all departments are all very helpful
and do an excellent job. I visit my father every day and I know when I go home, that I don't have to worry about him as he is in excellent hands.

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Review from J B (Stepdaughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Very caring and considerate of patients and friends/relatives. Outstanding looking home.

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Review from Susan N (Stepdaughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my stepdad has received and would recommend it to other people.

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Review from Angela B (Stepdaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really nice and are so good with the residents. They are also good with the visitors especially at the end of the life care.

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Review from Joan L (Stepdaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service from all the staff there, very friendly and we are made to feel welcomed at all times.

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Review from Lorraine B (Stepdaughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of care and how considerate to family and friends. Staff friendly and cheerful.

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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Brook Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Brook Court is calculated as follows: ( (85 Excellents x 5) + (17 Goods x 4) ) ÷ 102 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.572 Points relating to the number of positive Reviews for Brook Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Shirley

Shirley Summerbell

Job Title: Home Manager

I started my career as a Peripatetic Home Manager, working across the UK, making sure care homes met the regulator's standards.


I joined Care UK in 2016 because I felt it would be a supportive and rewarding company to be a part of and I was correct.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for. There’s always a lot to do in my role, but by far my favourite part of the day is when I walk around the home, checking everything is okay, and chatting with residents, relatives and my team.


I enjoy getting to know the residents and welcoming new people into the home.