The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 129 Reviews
  • The Potteries, Broadstone
The Potteries in Broadstone, Poole, is a purpose-built care home aimed towards a luxury lifestyle. The team provides expert residential, dementia and nursing care for short-term respite and permanent residents.

A short drive from the seaside, residents can enjoy an array of superb facilities at the home, including a coffee shop, cinema and hair and beauty salon. The home even has its very own pub!

The team at The Potteries gets to know each resident so they can provide the best possible person-centred care. They learn their life histories, likes and dislikes, and put together care and lifestyle plans that are tailored to their unique needs and interests. These support residents to live fun and fulfilling lives at The Potteries.

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Care Provided by The Potteries

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zita Turner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for The Potteries

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,643
    • Self-Funded Residential Dementia Care from £1,733
    • Self-Funded Nursing Care from £1,883
    • Self-Funded Nursing Dementia Care from £1,973
    • RESPITE Self-Funded Residential Care from £1,853
    • RESPITE Self-Funded Residential Dementia Care from £1,943
    • RESPITE Self-Funded Nursing Care from £2,093
    • RESPITE Self-Funded Nursing Dementia Care from £2,183

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Use of in-house pub
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Potteries to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


The Potteries Reviews (129)

Total of 129, showing 1-20
9.8

The Potteries has a Review Score of 9.8 (9.831) out of 10, based on 33 reviews in the last 2 years. Over all time The Potteries has 129 reviews.

Overall Experience

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Date Published

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Review from Nicky N (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just had two weeks respite in the potteries. I was so impressed with the home and the staff.
The home is welcoming with a bright and airey reception and cafe area. The staff are very caring and pay great attention to detail , everyone seemed to know her name from day one .
I delivered her
case the afternoon before admission , her clothes were taken and immediately named and were hanging in her wardrobe/ drawers when we arrived . The lifestyle team encouraged mum to take part in activities of which there are many .Mum enjoyed the meals and the chef and team provided lovely cakes everyday for the cafe.
Many thanks to all at the potteries , would definitely recommend if you are looking for a care home .

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Review from Sue M (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the potteries since June 2022.
He has had exceptional care from the staff and lifestyle team.

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Review from Karen C (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team at The Potteries enough for the care and attention they gave to my Mum and also us as a family. They all went above and beyond and with so many highs and lows for us to all to deal with.
The warmth felt by my Mum was reciprocated with the team being known as 'her girls'. In
the short time Mum was there she was so very well cared for.
The family had regular messages from the team to keep us involved with Mum's care. We were always made to feel welcome when visiting.
I wouldn't hesitate to recommend The Potteries.

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Review from Keith H (Son of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mum. She has dementia. The care she receives is second to none. Lots of interaction with the staff. So happy she is there. The staff are always very welcoming when I visit. If I have any worries, they put my mind at rest.

Reply from Reviews Team, Reviews Team at The Potteries

Hi Keith H (Son of Resident/Service User) Thank you very much for taking the time to leave us feedback about your experience. It is such a joy caring for your mum, Mum is very settled in her new home, Mum has made friends and joins in with the activities. At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you for your time, and we look forward to seeing you on your visits .Many thanks, The Potteries team.


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Review from David H (Son of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Canada, I needed a trustworthy, safe and comfortable location for my 90-year-old Mother. I have been so pleased with the super care, warmness and constant updates the home provides. I cannot fault this location in any way and highly recommend it to anyone looking for top-class care for an
ageing relative, to provide them with a five-star lovely home in their latter years.

Reply from Reviews Team, Reviews Team at The Potteries

Hi David H (Son Of Resident/Service User)Thank you very much for taking the time to leave us feedback about your experience. It is such a joy caring for your mum, Mum is very settled in her new home, Mum has made friends and joins in with the activities. We are so pleased to read the home provides you with peace of mind living abroad knowing your mum is happy and well cared for. At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. Thank you for your time, and we look forward to seeing you on your next visit. Many thanks, The Potteries team.


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Review from Daveena T (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at The Potteries for 5 years passing away on the 10th of October. His time at the Potteries gave him a very very happy and fulfilling care experience. The continuing strive by the management team to build the best team of service providers I've enjoyed being a part of too. The
icing on the cake being the lifestyle team now in place who bring so much joy to the residents.
Dad loved the staff and the staff loved him, it says something when I'm missing the team as they've become such a big part of my routine.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Daveena T (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. Your dad is very much missed and was a big character in the home. As are you, you are very welcome to visit anytime and join us at our community events. You've been a great support to the home. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again, Daveena. Best regards, The Potteries team.


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Review from P B (Son-in-law of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class nursing home! My father-in-law has been in The Potteries Nursing Home now for a few months and every time I go to visit him I am greeted with friendly professional staff who look after all the residents with upmost respect. I totally recommend this place!

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi P B (Son-in-law of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.


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Review from M K (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries Care Home is the best care home my mother has resided in. The staff are always kind and considerate to my mum and provide very good care. The home is very well presented and offers a wide range of meal options for residents. Further, it provides activities that are well-planned, fun and
rewarding for residents.
I have no hesitation in recommending the Potteries Care home to others, for peace of mind with regard to holistic care for their loved ones.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi M K (Son of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.


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Review from Emma T (Granddaughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited my grandmother for lunch. It's difficult for her as she is a very independent woman and doesn't like to cause a fuss. The care home in general was lovely. Staff were lovely and friendly and welcoming. Good facilities and clean. However, my grandmother is a vegetarian. There is no vegetarian
menu listed. It says there is a vegetarian menu available but it is not advertised anywhere. Why can the menu not include the vegetarian option so those who require it know what to expect or whether they need to get something else in. Seems a very easy fix considering a daily menu is printed anyway. I know it would make her feel much more included.

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you for your feedback. We are delighted with your positive comments about our friendly team and great facilities here at The Potteries. I would like to assure you that we do cater for vegetarians, and we offer meat-free versions of the main menu at every mealtime. If the resident doesn't like the meat-free options available, then we will work with them to create a separate menu to their liking. The chef and home manager have met with your grandmother to understand her preferences and a bespoke menu was created for the rest of her stay. We are committed to ensuring all residents have the best possible experience at The Potteries and so the home manager will speak to your grandmother again to see if she would like to make any further tweaks to her bespoke menu.


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Review from D A (Niece of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at The Potteries for six months until she died. I found the staff very caring. The two rooms she was in were very nice and the whole dementia suite was well equipped and laid out. I felt the residents were safe. The most impressive aspect was the number of different activities for residents
including outings. Family members are welcomed and supported with free teas, coffees, cakes to help yourself to, of course this comes at a cost in terms of fees. Only difficulty was getting updates and to talk to more senior staff about health given that I'm not local.

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you very much for taking the time to write a review for The Potteries and for your kind comments. We pride ourselves on high standards of care and the safety and well-being of all residents, and were pleased that your overall experience has been a positive one. Our records show that our team made contact on several occasions to provide health updates, however if you feel that this was not the case or that communication could be improved, we encourage you to contact the home manager directly to discuss your concerns. We welcome any feedback that will help us to improve the service we provide.


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Review from Margaret L (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a grandmother myself who now lives abroad, I was delighted to visit my mum with my grandchildren. My word! What a wonderful place! The staff are so cheerful and willing to help any and all of the residents. We spent many a happy hour there. Nothing is ever too much trouble. Making Bovril late at
night or tying up one of Mum's plants that have blown over. I'm back home now but satisfied mum is getting the best possible care. I look at the Potteries' social media account every couple of days to see what she's up to! P.S. My grandson said the hot chocolate there is awesome! Thank you for all the work you do for Mum.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Margaret L (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.


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Review from Rachel Y (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a fantastic time yesterday afternoon celebrating my parents' Wedding Anniversary with the family. The staff were exceptionally helpful and enthusiastic providing an excellent lunch and celebration cake for the event. The room was beautifully decorated and the whole day was a celebration of the
life of my parents.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Rachel Y (Daughter of Resident) Thank you very much for taking the time to leave us feedback about your experience. We were delighted to host such a special day for your parents. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you again for your kind review. Many thanks, The Potteries team.


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Review from L T (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into The Potteries in mid-March and I could not be happier with the care she is receiving. The nursing staff identified medical concerns which soon got sorted out, with the help of the doctors and nurses. The care staff show so much compassion and patience along with caring for my mother,
always talking to her about things she has done in the past. As my mother has various concerns and dementia she is not always able to join in with all the amazing daily activities that The Potteries arrange. All staff regardless of what they do within the care home show kindness, not only to the residents but also to the relations and friends as this can be an upsetting time when we see our loved ones slowly leaving us.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. We pride ourselves on person-centered care and the care team loves what they do. At The Potteries Care Home - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks The Potteries team.


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Review from Pete M (Friend of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful and happy place to enjoy retirement.
The staff are so friendly, happy and caring.
The facilities are fantastic, hairdressers even has a lounge with a well stocked bar.
The gardens are beautiful with a red white and blue theme for remembering the D-day celebrations.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. Such a wonderful review which is very much appreciated. Maintenance was very happy to hear you loved our gardens. At The Potteries Care Home - we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, The Potteries team.


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Review from D T (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into The Potteries for some respite care. We booked two weeks and Mum extended her stay for another two weeks. Loved The Potteries and the people, the activities and local minibus trips out. She has her 'spark' back! Now making arrangements to permanently move in.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi and thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one. We are so happy Mum has decided to stay permanently with us, it's so lovely to see Mum getting involved with all our activities here in the home as well as enjoying the minibus trips. Many thanks, The Potteries team.


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Review from C W (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team who all work hard to keep the residents safe and happy. The food is good and it is well kept and clean. The welcome as you arrive is universally friendly and professional. The manager is excellent, leading her team well and providing a good role model for all. You feel like the team are
working together. Inevitable shortages of staff in the care sector don't seem to impact the care unduly though I am sure it feels like they are paddling furiously under the surface to make it feel that way! Happy residents! And happy relatives.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. What a lovely review, the team here are thrilled to receive such positive feedback. We completely agree happy residents mean happy relatives and happy staff. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks to The Potteries team.


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Review from S T (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries offer excellent care, friendly staff and a deeply caring attitude. The facilities are clean and well run with activities to keep the residents engaged. I am confident that my mother is receiving the best possible care for her needs.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.


Many thanks The Potteries team


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Review from Sarah B (Niece of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since July 2023 due to her dementia. My aunt previously had respite here back in 2018 and we were so impressed with the level of care she received, so we decided that this would be the place she would go to when her dementia deteriorated. My aunt is very happy here. The food
is wonderful and caters to her health diet, she has always been very particular about what she eats. The home is always meticulously clean. As I work in healthcare, I have a keen eye for spotting things and I have not seen one thing which has caused me to have any concern. The staff are very caring, they show much compassion to the residents. The residents always seem happy and there is a communal feel with them mixing. The residents are always clean, this shows the level of care received. I can only recommend The Potteries from mine and my aunt's experience.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.


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Review from Sandra T (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Potteries in December 2023 for respite care. All the staff from the laundry, carers, activities team right through to management treat the residents like family and even support the residents family. No matter what time of the day you arrive visiting there is a really good vibe and
you are made very welcome. I made the decision for my mum to become a permanent resident after the eight weeks respite for her own well-being and safety

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience.
At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time. We shall share your review with the staff.
Many thanks
The Potteries team.


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Review from Susan H (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries is a lovely care home. My mum has been there since May 2023. The staff are fabulous and the facilities are great. There’s a varied entertainment programme and lots of trips out. I really can’t fault it!

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Susan,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We love looking after your mum.
Many thanks,
The Potteries team.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for The Potteries is calculated as follows: ( (336 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 385 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.


Frequently Asked Questions about The Potteries

What types of Care is The Potteries registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Potteries provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Potteries have?

There are 80 Single Rooms.

What are the Facilities & Services at The Potteries?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Potteries to the centre of Broadstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.