The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 130 Reviews
  • The Potteries, Broadstone
The Potteries in Broadstone, Poole, is a purpose-built care home aimed towards a luxury lifestyle. The team provides expert residential, dementia and nursing care for short-term respite and permanent residents.

A short drive from the seaside, residents can enjoy an array of superb facilities at the home, including a coffee shop, cinema and hair and beauty salon. The home even has its very own pub!

The team at The Potteries gets to know each resident so they can provide the best possible person-centred care. They learn their life histories, likes and dislikes, and put together care and lifestyle plans that are tailored to their unique needs and interests. These support residents to live fun and fulfilling lives at The Potteries.

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Care Provided by The Potteries

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zita Turner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for The Potteries

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,643
    • Self-Funded Residential Dementia Care from £1,733
    • Self-Funded Nursing Care from £1,883
    • Self-Funded Nursing Dementia Care from £1,973
    • RESPITE Self-Funded Residential Care from £1,853
    • RESPITE Self-Funded Residential Dementia Care from £1,943
    • RESPITE Self-Funded Nursing Care from £2,093
    • RESPITE Self-Funded Nursing Dementia Care from £2,183

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Use of in-house pub
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Potteries to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


The Potteries Reviews (130)

Total of 130, showing 21-40
9.8

The Potteries has a Review Score of 9.8 (9.836) out of 10, based on 34 reviews in the last 2 years. Over all time The Potteries has 130 reviews.

Overall Experience

  • 108
  • 19
  • 3
  • 0
  • 0

Date Published

130
10
17
34
96

Review from Susan H (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries is a lovely care home. My mum has been there since May 2023. The staff are fabulous and the facilities are great. There’s a varied entertainment programme and lots of trips out. I really can’t fault it!

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Susan,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We love looking after your mum.
Many thanks,
The Potteries team.


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Review from Terry L (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family of a resident, we can not praise highly enough the care that our mother received during her stay and especially during the last weeks of her life. The staff were caring and supportive of the whole family and Mum. It was just a shame she never got to see the completed renovations at The
Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries

Dear Terry,
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was regretful that your mum didn't see the completed renovations either. You are very welcome to visit the newly refurbished cafe anytime. It would be lovely to see the family again.
Many thanks,
The Potteries team.


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Review from June H (Friend of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend The Potteries. I have visited on many occasions and taken part in activities that catered for all different abilities, I have always found the staff to be supportive and cheerful at all times.
I am very impressed by the interaction between the residents and staff. The residents
are treated with care and respect. They are supported and encouraged to engage to keep as active as possible.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you again very soon.
Many thanks
The Potteries team.


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Review from Steve K (Mother of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a stroke, but still has full mental capacity and has been a resident at The Potteries for 3 months. Mum settled in very quickly, which has been due to the commitment, understanding and patience of all staff involved with Mum's care. Everyone seems so well cared for, and it's so good to see
Mum and other residents enjoying the varied activities that are organised throughout the day. Mum's meals are varied and she tells everyone how wonderful the food is. As a family, we are so grateful to have peace of mind that Mum's wellbeing is carried out with dignity, respect and integrated quality support from the whole team at The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We will pass on your positive comments to the team.


Many thanks
The Potteries team.


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Review from Ruth P (Friend of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found The Potteries a welcoming and caring environment for my friend. My friend settled quickly into her new setting, and the staff recognised her needs, and she received appropriate care both for her immediate needs and for her ongoing care. My friend is very content in her ‘home’ and enjoys
the many activities that are on offer.
I have also found the team easy to talk to, and I was given the help I needed at a time when I felt a bit out of my depth!
Thank you to everybody at The Potteries!

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.


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Review from V E (Regular Volunteer) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering within my job role and visiting the Potteries for the past 6 months or so. The care the carers have for the residents, the activities they have, the cinema, the hair salon, it's just lovely. Everyone seems well cared for, and it is always clean and tidy. Oh, and the food is
amazing from what I've seen.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, The Potteries team.


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Review from Jill O (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Potteries for 3 years now and during that time she has become a happy member of the Potteries family. It is such a friendly care home, where the staff are dedicated to looking after the residents. They take care to make sure the residents are well-fed, washed and dressed each day.
Which for me is vital.


The amazing activities team also provide entertainment for the residents every day and holds special events throughout the year. The care home Manager has an open-door policy and I can confirm this is definitely the case, as I am always pestering her about things or just popping my head around the door to say hello. For me, this demonstrates how at ease and comfortable she makes residents and relatives feel.


Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience and rate us highly.


At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page;


https://www.careuk.com/company/contact/feedback


Thank you for your time, and we look forward to hearing from you.


Many thanks
The Potteries team


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Review from V D (Respite Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite care was very good for the 15 nights. The staff were all very kind and welcoming. My friends that visited were all made welcome and the coffee shop is a lovely venue to meet with delicious coffee and exceptional cakes! My bedroom was comfortable and bright with plenty of desk space and cupboards.
Everywhere was clean and well-maintained.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sue M (Wife of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at The Potteries since June 2022 and has had exceptional care. Staff are considerate and knowledgeable about my husband's nursing care and any concerns are dealt with. The lifestyle team do an exceptional job with entertainment for the residents and he especially loves
the singing

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for rating your experience with The Potteries Care Home - Care UK so highly.


At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback please use the form on the following web page


https://www.careuk.com/company/contact/feedback


This will ensure it gets to the correct team.
Many thanks
The Potteries team.


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Review from K C (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since receiving care from July every one of the staff has been a wonderful support. Everyone takes an interest in residents and families alike offering professional care but wonderful caring support.

Reply from Kaylie Jennings, Reviews Team at The Potteries

Thank you very much for taking the time to leave us feedback about your experience. At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many Thanks, The Potteries team


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Review from C N (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes we were so pleased to visit The Potteries. Everyone was pleasant and friendly and answered all our questions. The home is beautiful with many activity areas, a cafe, a library, and many lounges and the rooms were well fitted out. The bathrooms were very nice with all
safety appliances. A happy place.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for rating your experience with The Potteries Care Home - Care UK so highly.


At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback please use the form on the following web page


https://www.careuk.com/company/contact/feedback


This will ensure it gets to the correct team.
Many thanks
The Potteries team


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Review from E G (Resident) assisted by family/friend published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General cleanliness is good. Found the food choices to be below expectations and didn't like the meat dishes. The staff were very good and very patient. Enjoyed the activities.

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you for your feedback and for the positive scores around the care team and activities. We are sorry to hear the food offering did not meet your expectations. We endeavour to offer a range of dishes here at The Potteries, with at least two choices of main course. Our chefs ensure that alternative menu options are always available and if there is nothing that appeals to you, they will happily cook something different upon request. The home manager will arrange for the chef to discuss your preferences with you so that we can create a meal plan that will suit your individual requirements. Thanks again for taking the time to leave a review, we appreciate your feedback.


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Review from Sharon W (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was the first MND patient at this care home. The staff had a lot to learn but made the effort to get training from the local MND nurse specialist. They also listened closely to Mum as her needs changed and asked palliative care professionals for guidance. There were occasional hiccups due to a lack
of understanding from some of the staff. The management team worked hard to get staff up to speed and trained.
The home’s general running is excellent food, cleanliness, and activities are all great. I always felt welcome at any hour.

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Review from Sue B (Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anyone I come into contact with, be it carer, nurse, cleaner, maintenance or staff are always polite and generous with their time when they are able to be.

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Review from Suzanne W (Wife of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff went over and above the care, not just for the way the rooms and tables were decorated. They couldn't do enough for us all that attended the Valentine's lunch. The food was more than restaurant quality. What a lovely, happy couple of hours.

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Review from Nora G (Wife of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel visiting The Potteries Care Home is a comfortable visit, all the staff are so helpful and feel they do a good job in the circumstances.

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Review from Tom B (Husband of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had such a wonderful time on Valentine's Day. The meal was excellent! Indeed the chef must be singled out for special praise. The company was delightful and we extend our special thanks to the 'lifestyle activities' team for their usual very hard work.

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Review from Caroline L (Niece of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at The Potteries for two and a half years and right up until she sadly passed away in September 2022. The care she received there was totally five-star. From the wonderful staff that looked after her, the staff at front of the house who were always welcoming and helpful, to the
chef and kitchen staff who catered for her meals, everyone was exceptional. Thank you to The Potteries Care UK.

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Review from G C (Friend of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadstones 'The Potteries' ace staff doing the duck paddling furiously under water, so serene and calm above. Manicure super. Dessert and coffee served with love and dignity. Thank you.

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Review from Adrienne C (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined The Potteries in the Summer, and much to our surprise, she settled in really easily. This was entirely down to the staff and how welcome they made her (and us) feel. Nothing was too much effort, from painting her nails, to ensuring she had her favourite chocolate custard! They all took the
time to get to know her as a person and to learn about her past. Mum really enjoyed socialising with everyone and really came out of her shell. Sadly Mum's condition worsened over the next few months and all the staff went above and beyond to make sure that her last few weeks were comfortable, pain-free and respectful. They treated her with dignity and with love, right up until the end. As her daughters, we could not have asked for any more and we will always be grateful. I cannot recommend The Potteries highly enough, they are amazing.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for The Potteries is calculated as follows: ( (348 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 397 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.