The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 130 Reviews
  • The Potteries, Broadstone
The Potteries in Broadstone, Poole, is a purpose-built care home aimed towards a luxury lifestyle. The team provides expert residential, dementia and nursing care for short-term respite and permanent residents.

A short drive from the seaside, residents can enjoy an array of superb facilities at the home, including a coffee shop, cinema and hair and beauty salon. The home even has its very own pub!

The team at The Potteries gets to know each resident so they can provide the best possible person-centred care. They learn their life histories, likes and dislikes, and put together care and lifestyle plans that are tailored to their unique needs and interests. These support residents to live fun and fulfilling lives at The Potteries.

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Care Provided by The Potteries

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zita Turner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for The Potteries

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,643
    • Self-Funded Residential Dementia Care from £1,733
    • Self-Funded Nursing Care from £1,883
    • Self-Funded Nursing Dementia Care from £1,973
    • RESPITE Self-Funded Residential Care from £1,853
    • RESPITE Self-Funded Residential Dementia Care from £1,943
    • RESPITE Self-Funded Nursing Care from £2,093
    • RESPITE Self-Funded Nursing Dementia Care from £2,183

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Use of in-house pub
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Potteries to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


The Potteries Reviews (130)

Total of 130, showing 41-60
9.8

The Potteries has a Review Score of 9.8 (9.836) out of 10, based on 34 reviews in the last 2 years. Over all time The Potteries has 130 reviews.

Overall Experience

  • 108
  • 19
  • 3
  • 0
  • 0

Date Published

130
10
17
34
96

Review from Peter S (Son-in-law of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I helped to arrange to get my mother-in-law's partner, who had dementia, into The Potteries care home. It was very important to us all, that this was the right home for him and know that he was going to be fully cared for and made to feel like this was his actual home. I can honestly say that out of
the worst situation we found ourselves in, this was the best choice we could have made for him. The staff are amazing. They looked after him and made sure that his partner was also cared for, as she made the transition from him being home to living somewhere else. The place is so clean, the food looked excellent and there is always someone around to discuss any worries with. He sadly passed away recently, but I know that we did the best that could have done and we have The Potteries staff to thank for that.

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Review from Andrew E (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home staffed by wonderful people. The whole experience of accommodating my mum and making her feel settled has been amazing. They have been sensitive and patient to her needs and whenever we visit the staff make you feel welcomed and not like you are intruding. The food is excellent
as is the never-ending supply of tea and biscuits! Wouldn't want Mum to be anywhere else and would recommend to anyone considering care. Every single member of staff will speak to the residents by name and is always ready with a smile. Thank you The Potteries.

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Review from Michael H (Husband of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This may not be a fair review, but from what I have seen during the covid restrictions, everyone has done their best to make my wife's residence as safe and happy as possible. It is lovely to see her face light up at the mention of cakes! She has certainly enjoyed the food and is looking forward to
more outdoor trips and walks. Hopefully, we will meet more staff and experience more of what The Potteries has on offer, now that access is less restricted.

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Review from C S (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and well-managed care home. Everyone from reception, admin staff, carers, domestics and activity staff have been very welcoming to me, but especially to my elderly father. I would personally recommend The Potteries.

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Review from Fiona S (Friend of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A very close friend had a couple of falls and was starting to get confused. I thought the Potteries would be the ideal solution as I was going away and he would have very little or no support, sadly. It was a totally different environment for him to deal with and maybe just added to his confusion; as
a consequence, he continued to have more falls. What I feel I learnt from this experience is moving into a different environment can sometimes set someone back a lot more. It needs to be very carefully thought out. The spiral downwards has continued and he is now quite poorly in hospital. Covid also has had a massive inpact on staffing and getting support. It made it very difficult for doctors to visit.

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Review from P B (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came to choosing a care home for my Mum during the final stage of her life, when I was no longer able to look after her at home, the Potteries was the obvious choice as Mum had spent annual respite visits there and had always enjoyed it. We were impressed by the facilities, the food, the cleanliness
of all areas. In November, Mum came to the Potteries after a short spell in hospital and the management were so helpful in finding a place for her as her need for a calm, caring and familiar atmosphere was desperately needed at that time. The very dedicated staff did all that they could to care for her and to make her 94th birthday very special, even though there was no face to face visiting at that time. In the last week of Mum's life, we were able to sit with Mum for long periods with no time restrictions and we will always be thankful for the compassion that the staff showed to enable this and for their support for us as relatives. Thoroughly recommended!

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Review from T B (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in respite care at The Potteries for five weeks. Staff listened and responded to her initial needs and preferences, e.g. a footstool to raise her legs, extra pillow for her feet in bed, orientation, learning to use the "remote" etc. All possessions were taken to be labelled. Washing came back
quickly and correctly. Mum shared a meal table with "similar" residents, so was able to have conversations.
The Potteries is extremely "Covid friendly". No one is allowed in without sanitising, testing, form filling for ID, and then all must wash hands on entry. Visiting is limited to ensure safety, but it is always possible to make an appointment to see residents. Staff are supportive of relatives as well as residents. Doctors/chiropodists/hairdressers visit to cater for all needs. Activities are always planned but sometimes cancelled due to staff illness. Food was plentiful. Mum would have preferred more fresh veg. There was always plenty of fruit.
Some ground floor rooms have doors opening onto "gardens", so it is always possible to get fresh air, even if residents are not able to get out unaided. Mum was "wheeled" out to the local woods one day, and had three baths during her stay, something she has not been able to do for the last 15-years.
Despite "Covid" restrictions, the home has a very friendly atmosphere. Mum really enjoyed her time and is likely to return for respite care or permanently in the future.
Thank you to all the staff, who made her stay so lovely, gave her a rest and enabled me to have a break. You are all caring, lovely people.

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Review from James G (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked are Mum as if she was their own! That's it in a nutshell.

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Review from Gill G (Daughter-in-law of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident in the care home and then the nursing suite for only 5 weeks, however, she had amazing care from the staff who she became very close. Nothing was too much trouble. She had a lovely from with all her things around her. The care was exceptional and the support we received
as a family was truly amazing. The total staff from management to domestic etc was incredible.

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Review from Liz R (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled well at The potteries. During this time, the staff have been brilliant in supporting me, my brother, and of course, my mum with this transition from home to care during Covid restrictions. Staff are very approachable with any concerns, and I feel they have my mums best interest safely
and care as a top priority. They also make it fun and relaxed for my mum. They give great medical and pastoral care, meeting my mums emotional and physical needs.

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Review from J B (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is living at The Potteries, and since losing my father, Mum's various conditions are slowly getting worse - she is monitored continually, and the staff always keep me informed of everything, from Mums needs, meds and preferences and is always done with love and the utmost care for my mum. They are
all amazing. I am indebted to them for keeping Mum safe and always treat Mum with respect and dignity. My heartfelt thanks.

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Review from Henry F (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries team were outstanding. Excellent during the years my dear mother-in-law made her home there. She frequently stated, "I am so fortunate; it is so lovely living here, it is so clean everywhere".

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Review from J S (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful as Mum needed a new care home. Frequent updates via text due to Covid, putting my mind a rest. In visiting, very efficient and found Mums room very clean and pleasant.

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Review from Stuart P (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Potteries for over seven years, and I am happy to say The Potteries care for all aspects of my mum care excellently!

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Review from P S (Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for over two years now. During this time, I have felt very happy and contented, so this place suits me! Needless to say, it is not the same as being at home, but probably the very best thing, as one ability to cope with life lessons. We do sometimes feel that a little more information
about what is going on would be useful as some of us are able to think for ourselves still. In retrospect, I would say that The Potteries has been very well run, especially during these difficult times. Thank you to everyone who helps at The Potteries - it is good to be with you.

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you for your feedback – we’re extremely pleased to hear your positive comments, and we are so happy to have you at The Potteries with us. We are pleased to confirm that we have recently appointed a new lifestyle lead, who has already held a residents meeting and completed a survey to gain feedback on how we can improve our activities. It is important for us to involve residents in the planning of activities to ensure we cater for all interests and preferences. The lifestyle lead has created a weekly planner of activities, which she has shared with the residents and displayed around the home, and we are confident that it will appeal to everyone!


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Review from Alan K (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been in The Potteries during the last two years. Very happy with the care given to both. Sadly Mum and dies last August, we were lucky to be with her at her time of death, and the staff were very caring and compassionate. Dad has very bad dementia, but the staff care for him well
and keep us informed of any changes as we cannot see him. The staff are always friendly and understanding.

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Review from Anita W (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into The Potteries in July 2020. All the staff made their move very straightforward and stress-free. My parents settled very quickly and were well looked after. Sadly, Dad passed away in October 2020, and again, the staff went above and beyond to guide us throughout, Mum remained at
The Potteries and is so well looked after, especially at the moment with everyone troubled by COVID-19. All the staff at The Potteries go that extra mile to look after everyone, their love for the residents is paramount, and we can’t thank them enough.

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Review from Debra (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to The Potteries just over a year ago and has always said how helpful and kind the staff are to her. 2020 has been an incredibly difficult year in so many ways, for so many people, but The Potteries have done their utmost to keep families in contact with their loved ones, from photos on Facebook
to FaceTime calls on a weekly basis, socially distanced visits when allowed and telephone calls to the family when Mum was feeling down. More recently, they have been fantastic with Mum being so poorly; their kindness, care, compassion, consideration and support to us as a family has been invaluable in such difficult circumstances. Nothing is ever too much trouble. Thank you to The Potteries for caring for Mum in such a very special way.

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Review from Evelyn W (Resident) assisted by family/friend published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after. My room was comfortable and the food was nice. My carer was kind.

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Review from Laurence W (Partner of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better home for my partner, even in these terrible trying times. It was recommended by a previous employer, nurses and the mental health team to look at the Potteries nursing home. Nobody wants to see a loved one enter a home, even in good times, but I can honestly say the staff
and everyone are so helpful, it really has eased the pain knowing she is being loved and cared for. I would always recommend this home (and I have), knowing what their care is. I would like to think this would put other family's minds at rest in choosing a home for a loved one, and let's face it, it's one of the hardest decisions one has to make.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for The Potteries is calculated as follows: ( (348 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 397 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.