The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 130 Reviews
  • The Potteries, Broadstone
The Potteries in Broadstone, Poole, is a purpose-built care home aimed towards a luxury lifestyle. The team provides expert residential, dementia and nursing care for short-term respite and permanent residents.

A short drive from the seaside, residents can enjoy an array of superb facilities at the home, including a coffee shop, cinema and hair and beauty salon. The home even has its very own pub!

The team at The Potteries gets to know each resident so they can provide the best possible person-centred care. They learn their life histories, likes and dislikes, and put together care and lifestyle plans that are tailored to their unique needs and interests. These support residents to live fun and fulfilling lives at The Potteries.

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Care Provided by The Potteries

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zita Turner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for The Potteries

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,643
    • Self-Funded Residential Dementia Care from £1,733
    • Self-Funded Nursing Care from £1,883
    • Self-Funded Nursing Dementia Care from £1,973
    • RESPITE Self-Funded Residential Care from £1,853
    • RESPITE Self-Funded Residential Dementia Care from £1,943
    • RESPITE Self-Funded Nursing Care from £2,093
    • RESPITE Self-Funded Nursing Dementia Care from £2,183

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Use of in-house pub
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Potteries to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


The Potteries Reviews (130)

Total of 130, showing 61-80
9.8

The Potteries has a Review Score of 9.8 (9.836) out of 10, based on 34 reviews in the last 2 years. Over all time The Potteries has 130 reviews.

Overall Experience

  • 108
  • 19
  • 3
  • 0
  • 0

Date Published

130
10
17
34
96

Review from Louise F (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into The Potteries very well which I’m so happy about. I can tell she’s content and likes all the attention from the kindly nursing staff. There is always home baking going on for birthday cakes and the food always looks delicious. Mum likes her bedroom and has commented that her
bed is very comfortable. There is always plenty of mental stimulation for Mum in the form of games and sing songs. It has been a great help to be able to visit Mum (social distancing) during these difficult times. Also FaceTime has been a godsend. Well done The Potteries.

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Review from Nikki L (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Potteries have been so helpful and caring during a very difficult time for us as a family. My dad became a resident in September and the customer relations manager and suite manager have been very understanding and supportive to us in navigating a process we haven’t been through before. Dad seems
settled and well cared for. Although I have not been inside the home yet due to Covid restrictions the reports I have from other people who have relatives here are very complimentary. I have been able to see Dad’s room via FaceTime and have been able to visit him. The home have been very proactive in observing Covid regulations and are striving to keep everyone safe and well as far as I can see.

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Review from Paul G (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are unfailingly welcoming, cheerful and caring.
On the negatives, there was a lack of urgency in dealing with the need for PPE and proper precautions in respect of a visiting chiropodist who, on the first visit after lockdown, had no PPE and did not abide by proper distancing. This is private
care, shortages cannot be blamed on the government. It was well into lockdown when masks were being worn for the first time.

Reply from Samantha Debenham, Personal Assistant at The Potteries

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide here at The Potteries. The Chiropodist was only brought in for emergency appointments, of which your mother was one, as she’s seen regularly every 4-6 weeks due to extremely painful in-growing toenails. We do ensure that PPE is always worn and she follows our strict guidelines within the home. We have been extremely strict and followed all government guidelines. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you.


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Review from L C (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that when my dad first became a resident at The Potteries, his care needed a great deal of improvement. He had been admitted for two weeks respite with the hope of becoming a permanent resident. Well, upon my first visit after one week, I found an upsetting situation. He was unkempt, sleeping
on a bare mattress, some of his clothes and personal items missing, (even though they had been named) including his top set of teeth. However, I complained, and very quickly his care improved. It was certain that as he has dementia, he had been a little stubborn about certain things, although staff had also been a little lax. Carers really seem to care about residents, and now I find that having got to know one another, my dad is really well looked after. The manager and senior staff are really caring and have good standards.

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, management and staff. We are also pleased that you are happy with the level of care we are providing your father and we believe that is a testament of him going from respite to permanent care with us. However, we do take your concerns seriously and will pass your comments to the home manager.


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Review from John P (Brother of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in The Potteries for four and quarter years. I visited him generally once per fortnight during this time. He always said he was comfortable and well looked after. I cannot remember hearing him make any significant complaints during his stay. On most visits, he looked tidy and well dressed.
As far as I could tell his medication was given to him at the correct intervals, though on a couple of occasions he had to be taken to hospital because of fluctuating blood sugar levels. I had no reason to believe this was caused by incorrect medication in The Potteries. I live about 90 miles from The Potteries and it would have been more convenient for me to move him to a care home nearer my home. Because he always commented on how comfortable, well-fed and well looked after he was such a move was never given serious consideration.

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Review from W B (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy living here; everything he would wish for is here. The staff are friendly and caring; they treat my dad like family. I no longer have to worry about him, I trust the staff to take care of him, and they always keep my updated. I always recommend The Potteries to anyone who asks;
it is a home from home.

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Review from R C (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of The Potteries care home for fifteen months and is very much enjoying his time there. I regularly ask him how happy he is, and he always replies to the positive.
The staff are always very polite to him and could not be more accommodating for his needs. Staff are always
polite and helpful. The accommodation is "like a hotel"!
There is always something for my father to do be it an activity or simply sitting in the garden contemplating.

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Review from Paula L (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to place mum and dad in a care home back last year and one that we did not take lightly. After looking at many homes we decided upon The Potteries for many reasons but particularly for its welcoming and friendly atmosphere from day one and we are so glad we did.
Having
lost my dad very shortly afterwards through ill health, the help, support and compassion we received from everybody was amazing. We are so grateful to all the staff who have helped with the transition and to help mum settle in. The staff go above and beyond, are always kind, helpful and encouraging whilst attending to any needs that are required. During the current Covid 19 crisis it has been very difficult not to be able to visit but we are so relieved that everyone is safe and healthy all due to the hard work from everyone.
We are so pleased that we chose The Potteries and would like to say a Big thank you to everybody in the Team.

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Review from C C (Daughter of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that The Potteries staff are very caring, the atmosphere is great and they provide the care and support my mother needs.

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Review from Debra (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been a resident at The Potteries for 8 months now, she has been treated with the utmost respect and care and has been made to feel very welcome. It has been a very difficult time for her over the last 8 months, but everyone has gone that extra mile for her and us as a family. She is always
very complimentary about the care she gets and we like to refer to The Potteries as her 5-star luxury retirement accommodation. Nothing is too much trouble and if we as a family are concerned about her, there is always someone available to talk to and discuss your concerns. Our recommendation of The Potteries cannot be expressed highly enough.
Thank you so much for all you do, you really are superstars.

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Review from C D (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and level of service given to my father; is exemplary. Every member of staff has been compassionate, especially during these difficult times. From the onset, speaking with one lady through to every day my father has been with you, I could not ask for more. My heartfelt thanks go
out to each and every member of staff.

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Review from Diane O (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at The Potteries for almost a year now and is happy, contented and fulfilled. This unprecedented awful worldwide pandemic has meant that living in a care home has taken on a whole new dangerous meaning, but the staff have been incredible. Weekly FaceTime calls, visiting through the
glass by phone, making sure Mum remembers us and keeping her daily activities fulfilled. They have strictly stuck to the rules for hygiene and so far have kept CoVid out! This has included an early lockdown, strict rules on staff hygiene, face masks and cleaning. I worry every single day currently due to the pandemic that the phone will ring with news of illness but all is well. I and my family thank all the wonderful Potteries staff from the bottom of our hearts.

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Review from Howard D (Husband of Resident) published on 25 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved to The Potteries direct from hospital. She had frontotemporal dementia and she rapidly declined over 3 weeks and died on 29th April 2020.
Management and carers all treated us both with compassion, respect and patience, especially in the care end of life period. This made my life of a
journey of 4 years as the sole carer more comfortable knowing that my wife was receiving excellent care.

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Review from Hazel B (Wife of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at The Potteries for the wonderful way they cared for my husband, particularly in the last few weeks of his life, and the kindness and support shown to me. I couldn't have wished for more.

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Review from Elizabeth J (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed to go into a home late August last year and we wanted something special, obviously. The Business Manager welcomed us and showed us around. I instantly had a good feel for The Potteries and although I didn't want dad to have to leave home, it was by far the best choice. Dad settled well
and the staff have been brilliant adapting and catering to dad's quirks and needs. I think he has brought some laughs to the staff with some of his antics. I have been really happy with the care and attention dad has received from the staff and it has been obvious how much they have warmed to him. I have felt really comfortable at The Potteries each time I visited and any issue dad has had, has been addressed with thought, care and kindness. The staff are attentive, relaxed, kind and friendly. Dad was only there for five months and right up to when he died he had the best care. Thank you to all the staff.

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Review from Shelley H (Daughter of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the dementia ward at The Potteries from hospital in December 2019 and then moved the following week onto the nursing suite. Mums care was excellent and could not be faulted. The team at The Potteries are caring, kind, attentive and very much in tune with patients and family needs. They
always listened to our wishes and made sure mum was comfortable at all times of the day and night. It takes special people to carry out the work they do so efficiently and I would not hesitate to recommend The Potteries to anyone. Mum, unfortunately, passed away on Boxing Day and again the team were excellent. We were comforted by the fact mums last days were in The Potteries being looked after so well by such lovely people.

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Review from M G (Sister of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Potteries provide excellent care for my sister. She is very happy there.

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Review from J L (Daughter of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a huge decision for us to move mum into a care home and we visited many. The Potteries offered everything we were looking for for our mum who needed a secure and active home.
It has only been a couple of weeks but mum is so very happy. She speaks so highly of all of the staff using words like
“wonderful and caring”. Mum is so positive about her room, the food, activities and how independent she feels.
It is still early days but it has been such a comfort to see her so happy and to know the wonderful staff at The Potteries are there for her and us! Thank you for making such a difference.

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Review from Gail M (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Potteries in December 2018. All the staff are friendly, caring and welcoming. Mum's room is spacious and comfortable. What has been a worrying situation has been made easier knowing my mum is being well cared for.

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Review from Reuben N (Son of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Four months on from my Mother being received into the Potteries care home, I couldn't recommend them highly enough. It's like a 4-star hotel. The staff are brilliant and the facilities are first rate. Being an ex-hairdresser, I'm able to take my Mum down to the salon in the foyer and pamper her, before
taking her to the complementary cafe in reception for hot chocolate or coffee.
She really feels like she's had a trip out after all that. There is also a cinema on the ground floor with a massive screen and cosy chairs and a big selection of DVDs to choose from.
On the first floor, the residents have two lounges a TV lounge and a Kitchen. Food and drink are also available at any time on top of the main meal times. The staff are always asking if Mum wants anything to eat or drink.
Mums room is spacious, warm and clean and has its own ensuite.
Like I said earlier, it's like living in a 4-star hotel. After a year of looking for the right place for Mum, I couldn't be happier.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for The Potteries is calculated as follows: ( (348 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 397 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.