The Potteries

187 York Road, Broadstone BH18 8ES
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9.8 130 Reviews
  • The Potteries, Broadstone
The Potteries in Broadstone, Poole, is a purpose-built care home aimed towards a luxury lifestyle. The team provides expert residential, dementia and nursing care for short-term respite and permanent residents.

A short drive from the seaside, residents can enjoy an array of superb facilities at the home, including a coffee shop, cinema and hair and beauty salon. The home even has its very own pub!

The team at The Potteries gets to know each resident so they can provide the best possible person-centred care. They learn their life histories, likes and dislikes, and put together care and lifestyle plans that are tailored to their unique needs and interests. These support residents to live fun and fulfilling lives at The Potteries.

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Care Provided by The Potteries

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Zita Turner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for The Potteries

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,643
    • Self-Funded Residential Dementia Care from £1,733
    • Self-Funded Nursing Care from £1,883
    • Self-Funded Nursing Dementia Care from £1,973
    • RESPITE Self-Funded Residential Care from £1,853
    • RESPITE Self-Funded Residential Dementia Care from £1,943
    • RESPITE Self-Funded Nursing Care from £2,093
    • RESPITE Self-Funded Nursing Dementia Care from £2,183

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Use of in-house pub
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact The Potteries to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


The Potteries Reviews (130)

Total of 130, showing 81-100
9.8

The Potteries has a Review Score of 9.8 (9.836) out of 10, based on 34 reviews in the last 2 years. Over all time The Potteries has 130 reviews.

Overall Experience

  • 108
  • 19
  • 3
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Date Published

130
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Review from Pam S (Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived at The Potteries for just over two months, I feel happy and contented. The care and attention from all who work here is very good and all of them manage to keep a smile on their faces, even in difficult circumstances.
I feel the two main meals of the day are rather close together and with
the approach of summer, wondered if they could be a little further apart.
The only other thing, I would appreciate a serviette in the room or more tissues.
Carry on your excellent good work!

Reply from Samantha Debenham, Personal Assistant at The Potteries

Thank you for taking the time to let us know that you are enjoying life at The Potteries.


We welcome feedback regarding our service and we appreciate your comments regarding mealtimes at the home.


Zita Turner, the home manager, will call to see how we can help to improve this for you.


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Review from Chris G (Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day 1, you enter a very friendly environment where all the staff are extremely friendly.


The atmosphere is lovely, extremely friendly in a warm, comfortable situation.


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Review from Martyn P (Son of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on Wednesday 27th February 2019. The care she has had over the two years has been outstanding by everyone in the care home. All members of the team have been brilliant and also so welcoming. However guilty we as a family felt at having to place mother into The Potteries, the team
elevated this. The commitment that the team have is so well over 100% and this has been seen on many issues that have arisen and people have stayed on duty when needed. Even though I was too late to be with my mother, my niece was contacted and sat with her in her final hours, also the team continued to check on her whilst having other people to attend to. The team became part of our family. I will never be able to thank everyone at The Potteries for their professionalism, care and love that they give to all.
The Potteries is a wonderful place for any person to enter when needed and feel that the person will continue to have a life until the end.
Thank you from all our family.

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Review from Dawn E (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Potteries provided excellent care for my father not only at his end of life but during the last two and a half years that he was a resident. I have already recommended them to others.

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Review from Sally P (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Potteries care home, from the office staff, carers, cleaners and nursing staff are very approachable and friendly. They have an in-depth understanding of the elderly and the dementia care that they provide. The staff have been very understanding of how difficult it is for families
when an elderly parent moves into residential care and have been very supportive throughout that transition period. Both of my parents are settled, with a high degree of care and their individual needs are well catered for. Another reason I chose this particular care home, was as both of my parent's health conditions increase, this care home has the facility to provide nursing and end of life care. This means they will not have the trauma of having to move later on.

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Review from Debbie C (Daughter of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression through the doors at The Potteries...a good feeling about the place. Having been shown around, that good feeling remained and we agreed this was the place we wanted my Mum to live. Arrival day was special, every member of staff greeted Mum with smiles and her name. Her room was very
welcoming, Mum's favourite drinks/biscuits waiting for her together with a lovely bowl of fruit. We were also made to feel very welcome and stayed for dinner, which is something you can do whenever. Mum is happy at The Potteries, staff are lovely, having a certain way with residents whereby they bring smiles to their faces. Rooms and facilities are excellent with many places where residents can wander or sit. There is a cafe on the ground floor that is available for residents and visitors so we can still take Mum for afternoon tea. They are always doing various activities for residents and have many different entertainment visitors. A lovely place to have your loved ones cared for.

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Review from Christopher B (Son of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Potteries for 5 months. The standard of care she received was of a very high standard. Nothing was too much and all her visitors commented on how friendly the home was. Sadly she passed away at the end of September. The care she received for her last days was superb.
The staff really went much further than would be expected and did much to accommodate relatives during this sad time. Staff, including senior staff, actually sat with her when relations weren't around. We always felt welcomed and nothing was too much for them in caring for my mother. At her funeral last Monday, staff attended to pay their last respects.
I have a lot of experience of care homes, having worked in the care sector, and nowhere else have I seen such a well run establishment with such a caring workforce.
Thank you, The Potteries.

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Review from Christopher A (Son of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words how much I appreciate the care, compassion and support provided by the wonderful staff at The Potteries. Our mother had no wish to leave her flat and move into a care home and after a difficult experience with another provider, we chose The Potteries. The freedom she
enjoyed, along with the friendly, relaxed, caring attitude of the staff, transformed her life. She was able to enjoy the activities she loved such as quizzes, music, dancing and she became happy again for the first time in many months. As her health declined, the staff made her feel loved and comforted her. The Potteries had become her home and the staff made her feel like she was with family and never alone. On behalf of my mother and the whole family, I'd like to express our sincere thanks and gratitude to the wonderful staff who cared so magnificently for her and who always made us feel welcome.

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Review from Andrew (Power of Attorney of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Potteries were able to take our Aunt at very short notice. The whole admission procedure was thorough, professional and friendly. During her stay we found the staff to be attentive, caring and every effort was made to ensure her needs were met. The Potteries has a homely feel and has been designed
thoughtfully with the elderly in mind. We were grateful for the care she received, and the way in which she was encouraged to maintain her links with the outside world, whilst being given 24-hour care in a secure environment.

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Review from James G (Son of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a care home that could cope with the differing needs of our mother and father. The Potteries staff were able to reassure us as they have different levels of care on different levels within the same building.
On arrival, both my mother and father settled in well. The staff have been
lovely and caring. This extends from the manager of the home, through caring staff to the gardeners and general maintenance staff.
The 'coffee shop' is a lovely spot where my mum and dad could meet.
There are several private rooms seating approximately 6 people which are lovely to use for visits from family and friends.

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Review from Anita K (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day mum went into The Potteries, we knew it was the right way to go. The room was welcoming, had everything mum needed, with the added fact mum could take her personal bits and bobs to make it her room.
Management were excellent in explaining all the necessary paperwork and were sympathetic
to mum's requirements.
Facilities are excellent, cafe, hairdressers, cinema, outings, animals and of course the Alpaca visit! Of which mum was delighted.
Staff are very well trained, sympathetic to residents needs, we felt very comfortable in leaving mum in their very capable hands, nothing was to much trouble. Everyone from laundry to management gave a professional service.
Mum was comfortable, pain-free, in a happy, professional environment I could not wish for a better home for her.
My father and I will be truly grateful to The Potteries.
I can recommend them highly, just wished we had taken mum there earlier, before her sad passing.

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Review from Doreen W (Wife of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came to The Potteries following a fall in another Residential Home which had resulted in him badly fracturing his right hip socket. His discharge plan was for six weeks bed rest with gradual mobilisation to partial weight bearing. The Staff and Care Plan Manager worked with my husband, taking
into account his traumatic experience whilst in previous residential care, and at the end of his stay, he was able to walk slowly but successfully from room to room once he came home. I engaged a private physio clinic to come and work with him twice a week whilst he was in respite, but I know that the care and kindness shown did a great deal towards his recovery.
My only negative comment would be to say that over weekends, in particular, there was perhaps too few staff to adequately service breakfast and dressing of those who were not very high dependency, but still needed to be 'fed and watered' before 11.00. This happened more than once to my husband.

Reply from Amy Wilson, AD at The Potteries

Thank you for taking the time to feedback on your positive experience of respite care at The Potteries and we’re glad to hear that everything is going well with your husband’s continued recovery.


We are sorry that you feel that there were occasions when staffing levels were below those you believed necessary to deliver our usual great standard of care. Care UK works hard to ensure that we match the care delivery requirements of our residents (based on care needs as well as the number of residents) with the appropriate level of staffing on each suite. I am sorry if you feel that we didn’t get this quite right for you and we will continue to look at this closely.


If we can be of any further support, please do not hesitate to contact us.


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Review from Roy P (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at the home for 18 months and settled immediately into the caring and friendly environment created by the management and staff. She has private facilities but also access to different lounges at all times. The dining room is very well laid out and the food is excellent and available
24/7. There are daily, different, activities made available and there are also outings to locations and events. The staff provide excellent support to meet her health and personal needs at all times. There is the facility to discuss any issue with the staff whenever necessary. The management of the home is very open and always available. The security systems in place throughout the some are very effective to ensure the safety of residents without it being intrusive upon their lives.

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Review from Doreen M (Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my two-week respite care, all members of staff were most pleasant and helpful. At times appeared short of staff but worked very hard to maintain care for all patients. I feel two choices of meals rather restrictive.

Reply from Amy Wilson, AD at The Potteries

Thanks for taking the time to feedback to us and we’re very pleased that you enjoyed your stay with us at The Potteries.


We work hard to match our staffing requirements with our resident’s needs and I’m sorry if you felt that we didn’t meet your expectations with this at times. We can see that you felt that the care and support in the home was excellent so we hope that we provided everything that you needed. As you mention, there are always two options available at each mealtime and we aim to offer items that are nutritious, enjoyable and appeal to the majority of our residents. The chefs and their team are always very happy to provide other options on request – we hope that, if you stay with us again, you can make use of this service.


We hope that you are enjoying being back at home and that you would consider us if you need further respite support.


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Review from S J (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, who has rapidly deteriorating dementia, stayed at The Potteries for 6 weeks, initially for respite for my Father as her carer, then as a temporary resident pending a move to a permanent placement nearer to my Father. The care she received, and the loving kindness shown, were of the highest
standard. Everyone, from the home's manager to the carers, did a truly wonderful job. Upon her departure, all came to bid her farewell and said how much they would miss her. I would have no hesitation whatsoever in recommending The Potteries to anyone seeking impeccable, person-centred, loving, respectful care for their elderly/unwell loved one.

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Review from Barbara C (Daughter of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently become a resident of The Potteries care home and I cannot stress how happy I am with the care he is receiving. The staff are so dedicated and kind and can't do enough for him. The facilities are fantastic and there is always something for him to do everyday to enable his body
and his mind to function to its full capacity which also helps him to integrate with other residents. He is a very proud man and likes to do things for himself and this is achieved as much as possible and his dignity remains intact. What could have been an extremely worrying situation for me, has been made less stressful by knowing my dad is in such good hands.

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Review from Pat P (Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been at The Potteries for only a short time but has settled in better than we ever would have thought! The staff are extremely helpful and caring, the food is varied and inviting, the facilities are good and clean and various activities help to pass the time in a pleasant and therapeutic
way. We are very glad that we managed to get our relative a room here, as she seems calmer now, with her own space and is looked after with dignity and respect and we can visit her at any time that we are free because she is only 10 minutes away from us. Hopefully, in the summer we'll be able to take her outside for a while as she used to love being out in the garden or walking! Visits to the cafe allow a change of scene and monthly pampering in the visiting hairdresser gives her a sense of the things she used to do regularly. Thank you all for giving us peace of mind, knowing she is well looked after by all your friendly staff.
Thank you so much!

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Review from Judith F (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a big step for anyone to leave their home and go into a care home but The Potteries seem to really care about making this as easy as possible for the residents. They appear to have an underlying ethos of “you can have whatever you want" which mum has been told several times - I presume that is
within reason! The staff seem very kind and caring. It does seem quite a lot of money but excellence needs to be paid for.

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Review from Michelle W (Granddaughter of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather moved to The Potteries in November 2017. To begin with, I was apprehensive and worried (given the reputation of care homes in general). But how wrong was I to be worried..... my Grandad is doing so well, he is the happiest and healthiest he has been in a long time and seems to always
be smiling!
This is not just a Care Home, it’s far more. The quality of my Grandad's life has improved greatly and I will be forever grateful!


Despite our family referring to The Potteries as the ‘Posh Hotel’, all staff members have been warm and welcoming and when I visit I feel special and cared for too!!


I love all of the activities provided, from trips to the pantomime, the tank museum and visits from Alpacas!!!! I am also encouraged to bring my dog in to see my Grandad which he loves!!!


The Potteries really is a Home away from Home!


Thank you to each and every staff member involved in my Grandad’s care.


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Review from John F (Brother of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently moved into The Potteries from another nursing home - she had not settled there and was always agitated. Since she has been at The Potteries she has settled in, mixes in the various activities. Now has started to regain her appetite - has a rapport with the staff, in fact, is so much
more relaxed (as is the family) Well done everyone at The Potteries

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for The Potteries is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for The Potteries is calculated as follows: ( (348 Excellents x 5) + (34 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 397 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Potteries is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (90)

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Meet the Team (1)

Zita

Zita Turner

Job Title: Home Manager

I began my social care career as a carer and worked my way up. That’s given me a very helpful perspective and understanding of what my team does. Even now, I’m always ready to roll up my sleeves and help if the need arises.


I believe that effective care is personalised care. Our team gets to know each resident well. We know what they enjoy doing, and we help them to continue to experience those things.


It’s also vital to keep up-to-date with developments in care so that we can bring benefits to residents. We recently took delivery of a Tovertafel, or ‘magic table’, which uses the latest technology to enable residents to play simple, fun interactive games, either on their own or with others. The tables have proven benefits: helping people who are living with dementia to develop their communication and cognitive skills and mobility.