Hinckley House Care Home - Avery Healthcare

Tudor Road, Hinckley LE10 0EH
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9.5 77 Reviews
  • Hinckley House Care Home - Avery Healthcare, Hinckley
Part of Avery Healthcare's growing portfolio, Hinckley House is the group's second care home in Leicestershire and has been modelled on a highly acclaimed sister care home near Nuneaton. Since its opening, the home has garnered a good reputation locally. It attracts residents across Leicestershire and neighbouring towns such as Burbage, Earl Shilton and Barwell.

Situated on Tudor Road and adjoining Richmond Park, the retirement home offers spacious bedrooms that feature en-suite walk-in showers and TVs, with some delivering views of the changing seasons.

The light and airy lounges provide a comfortable backdrop to the team's high standard of care. They work hard to settle each person into their new home, encouraging them to bring their own keepsakes and mementoes, and welcome family and friends for frequent visits. Couples and companions are warmly welcomed to reside together and the home offers care for residential, respite and dementia residents.

The secluded gardens boast unique features such as a garden aviary, gazebo, and raised flower beds. Residents can enjoy sitting out at the picnic tables in the summer, and there are quiet spots for those seeking some time alone. The gardens also serve as an ideal space for garden parties.

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Care Provided by Hinckley House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Botham (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 3

Funding & Fees Guide for Hinckley House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Hinckley House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hinckley House Care Home - Avery Healthcare Reviews (77)

Total of 77, showing 1-20
9.5

Hinckley House Care Home - Avery Healthcare has a Review Score of 9.5 (9.526) out of 10, based on 26 reviews in the last 2 years. Over all time Hinckley House Care Home - Avery Healthcare has 77 reviews.

Overall Experience

  • 57
  • 15
  • 4
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  • 0

Date Published

77
4
10
26
51

Review from S S (Daughter of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with the facility.
Staff are genuinely caring. And try really hard to navigate difficult situations.
Love all of the activities that are on offer. Food seems a little boring for vegetarians. WiFi could be better.
Only niggle is that some carers seem to infantilise conversations
which results the care user feeling patronised.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your valued feedback, I will speak to chef about different vegetarian options however there are already lots of choices available, in regards to the WIFI this has recently been checked and is up to the maximum it can reach, I will be bringing up your comment about the carers and the way they come across in a staff meeting. Regards


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Review from J D (Grandson of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, clean, homely, communal. Visited my grandma today and helped them with dinner. Food was nice too. The staff couldn't help more, they even have little jokes with the residents. Entertainment is good too, lots of variety.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

We are so happy you enjoyed your visit to see your Grandma, you feedback is very much appreciated. Regards


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Review from Liz M (Wife of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hinckley House has the most dedicated friendly and caring staff that you could wish for. They gave me lots of support too. Could not have wished for a better environment with lots of activities, excellent food and welcoming attitude towards visitors.
Lots of long term staff and beautiful surroundings
overlooking the park and school with plenty of activities to observe on a daily basis.
A wonderful place.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for a lovely review, it was an honour to have cared for your lovely husband and we all miss him dearly. Regards


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Review from P A (Son of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff very good at caring for our mother and the home is always clean and tidy. Although we think that this home is good we think that it is on the expensive. There should be more medically qualified people on site and information when requested be more forthcoming.

Reply from Victoria Goldsberry, Deputy Home Manager at Hinckley House Care Home - Avery Healthcare

Thank you for your review, I am glad you feel your mum is well cared for and our home is kept clean and tidy. Being a residential home we do not have medically trained staff onsite, however all staff receive basic life support and first aid training, in addition to this our senior care team receives more advanced training. We always have the support of the community district nursing team and our local GP practice should they be needed. I would always advise approaching the Senior team for any information needed or you are welcome into the office to speak with the manager or deputy manager anytime.


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Review from C D (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has always been very well looked after here, she is very content most of the time, she does have her off days when she can be very nasty to the staff but they are always so very patient with her and reassure her that she is ok. I would recommend this home, it's always very clean, the staff are
lovely, and always lots going on to entertain the residents.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

What a lovely review, many thanks. We enjoy having mum as one of our residents.


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Review from S C (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home, with lots of activities for mum to enjoy, a lovely en suite room and facilities which are kept immaculate by the housekeepers. Mum is kept safe and is happy living there.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

I am so happy to read this review and I am very pleased you are happy with mum's care.


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Review from H D (Granddaughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Hinckley House Care Home since 2017. We are always happy with her care. Staff are always friendly and helpful and we know my nan's happy, safe and cared for 24 hours a day.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for your review, we are so happy to hear your nan is settled and happy.


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Review from A C (Friend of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident here for 2 years and has multiple needs. I visit every day and apart from short breaks and have nothing but praise for all the staff for the efficiency, friendliness and suing and always as speak. So happy om their work despite often challenging situations.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for a nice review, we are so happy you are pleased with the home and all it offers.


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Review from G T (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in all areas. No concerns.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your lovely review of Hinckley House


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Review from J D (Wife of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and support my husband receives, staff are caring and supportive, always friendly.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for your review, we are so happy to hear you are pleased with Hinckley House


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Review from Simon L (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum was a resident at Hinckley House for just over two months last year. During that time she lost weight and had to be given food supplement shakes. I brought the weight loss to the attention of the staff by weighing her myself. She also became depressed and was prescribed antidepressants. Rarely
did anyone turn her tv on and nobody appears to have taken her out for a smoke as she had the same pack of cigarettes when she came out as she had when she went in. On the day I went to remove her I found her lying in a soiled bed. There was no toilet paper in her bathroom though I was told the cleaner had recently cleaned her room. Worst day of my life! Lovely building, with rooms and a coffee machine but the care my Mum got was very poor.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

I am completely dismayed that you have submitted this review and its contents. I am sorry that you feel that you and your mother received such a negative experience. I am also very upset that at no point did you make me aware of any of these concerns at the time as I would have dealt with these immediately. After doing some investigation I feel that some of the content of your concerns is not completely correct. I would be more than willing to meet with you face to face to discuss this with you so that we can both have a better understanding and implement any learning outcomes moving forward.


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Review from Laura M (Niece of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I viewed Hinckley House, I knew it was the place for my auntie. It felt like 'home'. She had never wanted to go into a home but the time had come when she was no longer safe on her own and needed 24-hour care. She has been with Hinckley House for nearly a year and a half now and she
is so happy. Although she is not her old self, her smile still beams because she is so well looked after and feels comfortable in her surroundings. The staff are absolutely amazing and go above and beyond. The meals provided are fabulous and the activities team are wonderful and provide so many creative and physical activities to keep the residents active and entertained - there is always something going on. I love how welcoming the home is to visitors and involve all family members in events. I would recommend Hinckley House for anyone making this difficult decision. I feel at ease knowing my auntie is in such a lovely place where the staff genuinely care.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

It so wonderful to hear how happy you are with Hinckley House.


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Review from Nigel F (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say I really appreciate how my mum is looked after and the peace of mind it gives me and my sisters knowing Mum is in a nice home, where always someone is there to help her when required, no matter what time of day or night.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thanks for your review, I'm glad to hear you are happy with the home and the service received.


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Review from Ian K (Husband of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I feel that my wife is very happy with her treatment and her standard of care. She appears to be at ease.
My real concern is the apparent vanishing of things, shoes, spectacles and clothes. Sometimes they reappear, but more often not. There must be a very big box somewhere with missing items.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

I am happy that you feel that your wife has settled and seems happy. When you next come in if we have a conversation as to what may be missing so that I may locate this. I was unaware that there were any problems. I am sure that you can appreciate that at times some residents on the dementia floor will enter bedrooms remove items and place them around the home. I am more than willing to assist with any issues that you have and thank you for your feedback.


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Review from S B (Granddaughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I feel the home is a good home. Staff are very approachable and supportive of not only residents but family also, and are always welcoming. The home continues to offer a high standard of care. However, I feel that jugs of juice/water in residents' rooms would be beneficial, especially in the
hot weather.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to leave a review, as discussed with the senior team and yourself your concern has now been addressed.


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Review from J S (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is clean and well-furnished. The carers are pleasant and professional, but at times, it seems there is not sufficient cover across all shifts. The activities are good. Mum seems content here.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for the review, we value all feedback as this helps us to improve our service where required, I am more than happy to discuss your concerns with you and I shall be in touch with you soon.


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Review from David M (Nephew of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was already in residential care elsewhere. After reading the excellent reviews regarding Hinckley House, we moved her there with her blessing.
The carers are all wonderful; there are regular activities, and there are also excursions.
My aunt enjoys the meals, and she really likes her en-suite
room very much.
The carers are always very cheerful and friendly while remaining professional.
The home itself is a very pleasant environment, not unlike a hotel, and is always very clean.
We made the correct decision in moving my aunt here. She is very happy at Hinckley House.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the review, we are so pleased that your aunt has settled so well.


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Review from K B (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home.
Mum has been a resident since November 2022 and during this time I have been most impressed with the standard of care she receives.
There are activities taking place every day and the staff do an amazing job and have so much patience in caring for all the residents with
their differing needs.
It feels like one big family here and I have been made to feel so very welcome too.
All of the staff from reception, catering, ancillary and those who look after Mum first hand are all amazing.
The food is excellent and nothing is too much trouble for the staff, even if you interrupt them during their break.
I am most happy with the care my mum receives and if anything the day to day interaction and stimulation she receives has improved her quality of life.
It’s nice to find a care home that actually cares.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for such a great review, this makes us very proud of what we do. Regards Paul Botham (Home Manager)


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Review from Steve M (Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Hinckley House Care Home - Avery Healthcare for a year now, and although she has dementia she is always happy and smiling. The staff are marvellous and we know that she could not be looked after better anywhere else. I can easily recommend Hinckley House for excellent all
round care.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your lovely review. Regards Paul Botham (Home Manager).


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Review from Roger Y (Son of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, and high skilled, they are always friendly and happy to help or answer any questions.
The staff keep me informed of any changes or developments, with my fathers care needs.
The home is clean and well maintained.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

We are happy you are pleased with our home and the service provided, regards Paul Botham (Home Manager).


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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Hinckley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.526 for Hinckley House Care Home - Avery Healthcare is calculated as follows: ( (195 Excellents x 5) + (87 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 306 Ratings = 4.526

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hinckley House Care Home - Avery Healthcare is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about Hinckley House Care Home - Avery Healthcare

What types of Care is Hinckley House Care Home - Avery Healthcare registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hinckley House Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hinckley House Care Home - Avery Healthcare have?

There are 60 Single Rooms.

What are the Facilities & Services at Hinckley House Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hinckley House Care Home - Avery Healthcare to the centre of Hinckley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.