Review from E D (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience

Staff are friendly and approachable. Facilities and standard of care provided are good. The home tries to provide a range of activities and entertainment. Perhaps more access to and use of outside space could be arranged.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the lovely review, we will look into the access to the outside space for all. Regards Paul Botham (Home Manager)

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Review from Lynne B (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience

My Mum has been at Hinckley House care home for some time now and she really likes it. The carers are very supportive, professional and helpful and nothing seems to be too much trouble for them. They are constantly encouraging Mum to interact more with other resident's at the home and they are always

cheerful.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for the lovely feedback, we love having your mum and yourself as part of the Hinckley House family.
Regards.

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Review from J B (Resident) assisted by family/friend published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy here. Since coming in, I am able to walk again with help from staff. The staff are lovely and look after me very well. There is always lots of nice things to do.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thanks for a lovely review, it's always a pleasure to care for you and have you as part of our Hinckley House family. Regards, Paul.

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Review from Dawn H (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum is very settled now, enjoying her days with friends she has made. The staff are always friendly and welcoming. there is usually an activity every day for Mum to do and special occasions are catered for ie. Christmas, birthdays. We are sure that she is well looked after and happy in the home.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. We are delighted to hear that your mum is happy and settled in the loving care community that we create and is enjoying the choice of daily activities provided by our talented well-being team, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from F M (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been in Hinckley House Care Home for 15 months now. She settled well and is very content here. During April there has been lots going on celebrating sping and easter. The staff arrange so much for the residents which is stimulating and enjoyable for them. The staff treat the residents with respect

and dignity. I am very pleased with everything and am happy to say Mum is too.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that the daily activities provided by our talented well-being team are so well received. It is a true pleasure to have your mum living with us, giving you and your family peace of mind. Best wishes, Rachel

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Review from M L (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

This is a lovely residential care home. Staff across all levels from management, admin, seniors, care staff, activities, ancillary and catering do a first class job.
It’s never easy looking after people with complex needs and the challenges that dementia brings. But, the staff here have residents'

health and wellbeing at the forefront of what they do.
Despite a gradual deterioration in his dementia, I’m always reassured that Dad is looked after when he comes for respite and that in anything we need to be made aware of the home is quick to get in touch. As always, thank you for giving my step-mother the much needed break and Dad his mini holidays.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley and for your amazing 5-star rating. Your comments are truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide person-centred care for all our residents. It is a true pleasure to look after your dad when the need arises, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.

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Review from Valerie B (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

As a family we have been very happy with Mum's care, always treated as part of the home family. We always found the home to be clean with good facilities, mum enjoyed the many varied activities offered, the food was excellent. The staff were lovely, warm and friendly, also very caring. Would recommend

this care home.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care your mum has received. Your feedback is truly invaluable to us. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.

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Review from Norman R (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Very satisfied with the excellent friendly service and professional care provided by all staff of the Care Home be they nursing or administrative. I am reassured that my mother is receiving excellent care.

Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is great to hear how well your mother has settled into her new home and it's a pleasure to care for her. Our staff team go above the standards daily to provide exceptional care for all residents whilst creating a fun and happy environment to live in. We look forward to seeing you on your next visit. Best Wishes

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Review from H G (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident at Hinckley House since October 2021. When she moved in I was immediately impressed by the nice environment and activities provided for the residents. The staff are all very kind and caring and nothing is too much trouble. As her Alzheimer's has progressed the level of care

needed has increased and I am confident that she is receiving the best care possible.

Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for reviewing Hinckley House Care Home in Hinckley. It is an absolute pleasure to care for your mother and to have her as part of our loving care community. Our dedicated staff team go above the standards daily to provide exceptional person-centred care. We look forward to seeing you on your next visit. Best Wishes.

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Review from Julie H (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident since 2019 and has settled in well, enjoying a good relationship with the staff. The home is comfortable and always clean and fresh, and the food is very good. She has also enjoyed the pre covid activities, especially the outings and any musical entertainment, which has

been much missed by us too. We have always been made welcome to visit at any time (lockdowns permitting) and found it easy to keep in contact with Mum during lockdowns. We have recently been visiting daily since Mum has been recovering from an operation, and have seen at close hand the wonderful care that she has received from the staff who treat her as if she were their own mother.
I wouldn't (and don't) hesitate to recommend Hinckley House to anyone looking for a safe and caring home.

Reply from Paul Botham, Home Manager at Hinckley House Care Home - Avery Healthcare

Thank you for taking to the time to review Hinckley House in Hinckley. I would like to thank you on behalf of the team for the kind words regarding the care of your mother and the service that you have experienced during her stay at Hinckley House. It continues to be a great pleasure for myself and the care team to support and care for your mum. We hope to continue to make your mum's life as pleasurable and comfortable as possible. Should you ever require any assistance or further support, please do not hesitate in contacting me. Best wishes, Paul.

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Review from John P (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

The situation has now returned to "normal" at Hinckley House Care Home after much of the period from Christmas being in "lockdown", since Christmas 2021 due to Covid19 and other issues. My dad resides on the 1st floor which specializes in dementia care. He is "loved" by the carers who always treat him

with respect and regularly make a fuss of him. Dad has been there since the end of September 2021 and settled in quite quickly and appears to be genuinely happy!

Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is a true pleasure to care for your father and we are delighted to hear how well he has settled into our community. Our staff team go above the standards each day to ensure our residents live a happy and worry-free life. We look forward to seeing you on your next visit. Best Wishes.

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Review from Jane C (Wife of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

Always very helpful. Excellent care given, cannot fault the team, very professional and friendly staff that take pride in what they do. Reassuring that my husband’s individual needs and requirements are always being taken care of.

Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is a true pleasure to care for your husband and we are delighted to hear how well he has settled into our community. Our staff team go above the standards each day to ensure our residents live a happy and worry-free life and we highly appreciate such wonderful words about our staff. We look forward to seeing you on your next visit. Best Wishes.

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Review from Keith B (Son of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Hinckley House since October 2020. My mother always seems happy and contented and well cared for. The staff are very friendly and go out of their way to support her. I am made aware of any issues concerning her and always notified of medical issues and consulted if required.
There

is a good degree of activities for the residents and occasional outdoor visits that are appreciated. Although these have obviously been impacted by Covid.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. We are so pleased to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.

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Review from Sheryl W (Daughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience

My dad was a resident at Hinckley House since May 2021 until he passed away in April 2022. He received the most wonderful care from highly skilled and caring staff. I always felt the staff really cared about Dad and did their best always to make sure his needs were met. We noticed training was available

to up skill staff. Myself and the rest of our family were always made to feel welcome and were given so much support ourselves particularly in Dad's final weeks. When he was able, Dad enjoyed the enrichment activities provided. Dad's room and bathroom were spacious and had a great view of the garden and park. The communal lounge is bright and airy and dining was akin to eating in a hotel. Everywhere was always lovely and clean. We couldn’t have wished for a better home for our Dad's final year and are so grateful for all the care and support provided. Thank you to all in the staff team.

Reply from Paul Botham, Home Manager at Hinckley House Care Home - Avery Healthcare

I would like to thank you on behalf of Hinckley House Care Home, for your kind words on the service and experience, both your dad and family received during his stay at with us. We as a team, took great pleasure in supporting your dad during his time at the home and were extremely saddened at his passing.

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Review from R D (Daughter-in-law of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience

Just wanted to say thank you for a thoughtful and proactive welcome from a member of staff on duty this afternoon (30/05/22). She checked that our family member resident was prepared for us to enter the room, moved the safety mattress, found a vase for the flowers, updated us about an ongoing health

issue, and after we left went back to help with a cup of coffee. All cheerfully and efficiently done. Great to be able to come and visit again. Thank you.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. We are delighted to hear that you enjoyed your recent visit and look forward to welcoming you back again soon. Best wishes.

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Review from Kevin K (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

Professional and caring in all aspects, accommodating family needs as well as mums. Excellent service. A big thank you to all.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. It is a true pleasure to have your mum living with us in the loving care community that we create. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Heather B (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

Since moving my Mum into Hinckley House Care Home in February 2019, I have had complete peace of mind. All of the staff have shown a very high level of care towards my Mum and work hard to help her in every way they can. As I live overseas, I don’t get to visit her as often as I would like, but the

management team have done everything to make my visits as easy and smooth as possible. I would highly recommend this home to any of my friends with elderly parents needing care.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear how well your mum has settled into our loving care community, giving you and your family the peace of mind you deserve. Thank you so much for your kind words and for sharing the positive experience you have received with us. We look forward to seeing you on your next visit. Best wishes.

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Review from Andrew B (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident in Hinckley House Care Home for approximately 6 months now and during that time I have found :
The staff to be extremely helpful and caring.
The food to be excellent (according to my mum).
The activity program to be ideal for enticing for more mature people.
The professionalism

of the staff to be excellent.
A friendly face on the reception every time I visit. I am always made to feel welcome and the reception staff are always very helpful.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. Your feedback is truly invaluable to us and our staff team whom go over and above the standards on a daily basis in order to provide an excellent level of care. We are delighted to hear that your mum appreciates the varied menu, provided by our talented culinary team and the activities provided by our well-being team. It is a pleasure to have your mum living with us in the loving care community that we create. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from S L (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident here for nearly two years and has always received the best care. All the staff are highly professional, willing and provide exceptional care and support. The facilities are excellent and their handling of the COVID restrictions had been amazing sticking a balance between

the needs of visitors and keeping residents safe.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. Your feedback is truly invaluable to us, and our staff team are delighted to hear such kind words about the dedicated work that they do to ensure all our residents receive exceptional standards of care. The well-being and safety of our residents is always our top priority, especially during these unprecedented times. Best wishes Rachel.

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Review from R L C (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

Due to my Mum entering hospital for a second time in six weeks, she became very frail and unable to return home. At very short notice a place had to be arranged for her to be discharged from hospital to a care home. Hinckley House had been recommended to me, I contacted the manager, who reassured me

and guided me through the process. Mum went into Hinckley House a few days before Christmas. Due to COVID, this was (and still is) a very difficult time as I wasn't able to see my Mum and explain what was going to happen, nor was I able to look round Hinckley House beforehand. I was obviously worried but I have found all the staff helpful, supportive, caring and professional. They booked a Skype call for both Christmas and New Years Day and are always happy to take my phone calls enquiring about my Mum. I can't thank them enough for the care and support that they are giving to my Mum in what are also difficult times for them.

Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. Our diligent approach to care you can be confident with is delivered by a highly trained staff team and allows for regular garden and internal visits from friends and family. To help maintain contact with residents loved ones and the wider community tablet PCs are available for video calling and social media, with WiFi free for all. We look forward to inviting you into our home for an internal visit once government guidelines say it is safe to do so. Best Wishes, Ryan.

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Hinckley House Care Home - Avery Healthcare

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Funding & Fees Guide for Hinckley House Care Home - Avery Healthcare

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