Review from Irene G (Daughter-in-law of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

My father-in-law went onto Hinckley House for a month's respite in February 2020.
The accommodation and staff are first-class. My father-in-law never returned home after his month's stay as he enjoyed his time in Hinckley House so much he became a full-time resident.

Reply from Paul Botham, Home Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your review, it is always a pleasure to look after your father-in-law.

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Review from Rachel B (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience

Mum has been in Hinckley House Care Home since March 2020, this being particularly strange times for everyone going into lockdown. Mum has advanced dementia and so it must have been difficult for her getting to know new staff and surroundings, with no family visits. We as a family knew from our tour

around the care home that this was the right setting for Mum, spacious, spotlessly clean, nicely decorated and equipped bedrooms, modern ensuite bathrooms and comfortable lounges. The menu had great variety and delicious cakes/desserts, which always brings a smile to Mum's face. All staff have been fantastic, caring, supportive, friendly, professional, nothing has been too much trouble. I was never once made to feel it was a problem to ring to check how Mum was, how she was settling in etc. They have made Skype calls possible, garden visits etc. We are so grateful to them all, for the love, support and hard work they provide to both Mum and ourselves.

Reply from Paul Botham, Care Home Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the review, Rachel, it is always a pleasure to look after your lovely mum.

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Review from Denise (Daughter-in-law of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience

It was a difficult decision to move my father-in-law from his family home into care but we definitely made the right choice of home. He has settled in well and has not lost his sense of humour or cheeky ways. He is very content to be there and enjoys the banter with all the extremely friendly, helpful

and professional staff. Most importantly we know he is always safe and well looked after. We could not ask for better care. Thank you to everyone involved.

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Review from Chris (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

My mum has been a resident at Hinckley House for four years, moving in, in June 2016.
Mum was diagnosed with Alzheimer's disease and Dad was extremely physically poorly so life at home was becoming extremely challenging.
Hinckley House gave them a new chapter in their lives in which they could live

safely, their differing health needs could be met and as these needs changed so the help that was needed also changed.
But another important change was the social life now available too. Suddenly Mum was having her hair done weekly, attending sing-a-longs, going to church services as well as many craft activities. All this was available in Hinckley House.
Life has been very difficult for everyone recently and although I have been unable to visit, I have taken great comfort knowing that the staff have become extended family and have also provided the emotional support that I have been unable to give.

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Review from Christine C (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience

I cannot fault the care that my Mum is receiving. All of the staff go above and beyond to ensure that the residents are treated with respect, receive the best care and are kept entertained. The Carers are proactive with any health issues ensuring that treatment is received promptly. The Hinckley House

staff give family members peace of mind that their loved ones are in good and caring hands and make sure that the residents feel valued.

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Review from Sharon (Niece of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience

I worked for a long time in the community with visits to all the local homes and I didn’t find one as good as Hinckley House, from the warm welcome from all the staff, to the spotless cleanliness of the home.
I would also like to say a massive thank you to all the staff for putting their own health

and that of their families to care for our families during the Covid-19 outbreak. Without your selflessness, I don’t know what we as relatives would do. You're all amazing and I am so very grateful to each and every one of you.

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Review from S D (Sister-in-law of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience

It was comforting to know my mother-in-law was in such good hands with excellent care from all at Hinckley House.

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Review from J M (Niece of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care and activities, which cover all residents if they wish to join in.

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Review from P L (Partner of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

I would like to express my sincere appreciation to the manager and staff at Hinckley House. My partner passed away there on 23ed December, and everyone behaved beautifully and professionally. I would like to give a special mention, to the four ladies, who were with us at the end, they were so sympathetic

and amazing.

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Review from B H (Resident) assisted by family/friend published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience

I have been at Hinckley House since February 2017. I have found all of the staff to be kind, friendly and professional. They also have a good sense of humour. There is a good choice of food, and the rooms are cleaned daily. I feel very safe and well cared for.

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Review from Maxine A (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

The overall care home is excellent in every way.
Staff are efficient, very friendly, kind and understanding, not only to residents but they take time to ensure family members and visitors are reassured and are given a lot of understanding and support. The home is clean and run very efficiently.
The

reception, management and admission are well informed and able to answer all questions and any concerns.

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Review from Eric S (Husband of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience

My family and I always find the reception area welcoming with a nice smile and a friendly greeting from the receptionist. We find everywhere is nice and clean with pleasant wide blue carpeted corridors generating a warm feeling. All the staff are always friendly, helpful and smiling, nothing is too

much trouble.

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Review from Geoffrey D (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

Our friend has been a resident since this care home opened, during which time she has been treated with the utmost care and dignity. In general, the staff are excellent and in five years we have had no major complaints.

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Review from Martin H (Stepson of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

This home has provided a safe and caring environment for my stepmother. She is as happy as possible with the home and there is no doubt that she is at home here.

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Review from Eileen K (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

My mum has only been in for one month, and at an age of 96, this was a big change for her. The staff have been excellent in helping her to adapt. The food and surroundings are excellent, which also helped with the transition.

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Review from Angela H (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum was admitted to the home in November 2017. I was most impressed with the ensuite rooms and the general cleanliness of the whole home.
Mum has some challenging behaviours but the carers are always cheerful, helpful and very professional when dealing with Mum and also myself if I have any questions.
I

feel she is safe and cared for and I also have peace of mind that she is in a good place.

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Review from S V (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

I have visited many care homes over the years and this is the best. If in the future, I need to go into one, I would be happy to go there.

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Review from Sylvia J (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

I have very good care at Hinckley House. Things to me seem good. It is my home now so I hope it will stay that way, I feel better now, food is good too. I am happy with the overall care.

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Review from Gisele W (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for 5 1/2 years and I have always been extremely happy with her care and have recommended the home to people. The staff are extremely helpful and caring towards mum.

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Review from Helen (Daughter of Resident) published on 15 December 2017
Submitted via Website • Report

Overall Experience

We moved Mum to Hinckley House following a bad experience at another home. I can't praise highly enough the quality of care here; the caring environment and the positive attitude and kindness of all the staff. Mum is now very settled and happily joins in the activities, as do I when I visit! The

managers are always accessible to talk to and there are regular care reviews which we had never had before. It's a great home and I can't thank you enough for what you've done for our family.

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Hinckley House Care Home - Avery Healthcare

Care Provided by Hinckley House Care Home - Avery Healthcare

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Funding & Fees Guide for Hinckley House Care Home - Avery Healthcare

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