Hinckley House Care Home - Avery Healthcare

Tudor Road, Hinckley LE10 0EH
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9.5 77 Reviews
  • Hinckley House Care Home - Avery Healthcare, Hinckley
Part of Avery Healthcare's growing portfolio, Hinckley House is the group's second care home in Leicestershire and has been modelled on a highly acclaimed sister care home near Nuneaton. Since its opening, the home has garnered a good reputation locally. It attracts residents across Leicestershire and neighbouring towns such as Burbage, Earl Shilton and Barwell.

Situated on Tudor Road and adjoining Richmond Park, the retirement home offers spacious bedrooms that feature en-suite walk-in showers and TVs, with some delivering views of the changing seasons.

The light and airy lounges provide a comfortable backdrop to the team's high standard of care. They work hard to settle each person into their new home, encouraging them to bring their own keepsakes and mementoes, and welcome family and friends for frequent visits. Couples and companions are warmly welcomed to reside together and the home offers care for residential, respite and dementia residents.

The secluded gardens boast unique features such as a garden aviary, gazebo, and raised flower beds. Residents can enjoy sitting out at the picnic tables in the summer, and there are quiet spots for those seeking some time alone. The gardens also serve as an ideal space for garden parties.

Care Provided by Hinckley House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Botham (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 3

Funding & Fees Guide for Hinckley House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Hinckley House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hinckley House Care Home - Avery Healthcare Reviews (77)

Total of 77, showing 61-77
9.5

Hinckley House Care Home - Avery Healthcare has a Review Score of 9.5 (9.526) out of 10, based on 26 reviews in the last 2 years. Over all time Hinckley House Care Home - Avery Healthcare has 77 reviews.

Overall Experience

  • 57
  • 15
  • 4
  • 1
  • 0

Date Published

77
4
10
26
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Overall Experience  Overall Experience 5.0 out of 5

My mum went into Hinckley House at the beginning of February 2015 and has been more than well looked after. I would recommend this care home to anyone, they really care for you at all times. My mum passed away on Saturday 8th August 2017 but there was always a carer with her if I wasn't there and if
I was there, they would get on with other jobs and come back when I told them I was leaving. There is not a better one than this home where we live.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum's care has been excellent after moving her from another Avery home in Staffordshire in July this year. The staff have welcomed Mum from the start, got to know her quirks and are working within those boundaries! Mum has had two episodes of failing health and the staff have been excellent in responding,
ensuring her safety and hospitalisation as well as her return to the home. The staff work hard to entice Mum to eat and action any issues. Mum is treated with dignity and respect as well as humour which she loves.

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Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the care and support provided for my father since he came to the home in Feb 2017 following the death of my mother. The staff have helped him to adjust well and nothing appears too much trouble.
The rooms and choice/standard of food are very good. There appear to be lots
of activities for residents but my father is pleased to still be able to attend stroke and help the aged club members as well as football matches.
He feels safe and content.

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Overall Experience  Overall Experience 5.0 out of 5

The staff were great. Always offering cups of tea when visiting. The nursing staff are excellent and very caring from the cleaners to laundry workers all the way through the home everyone always spoke to us. Patients enjoy the entertainment.

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Overall Experience  Overall Experience 5.0 out of 5

At this stage of our life, my wife and I have had many friends and relations in various homes and residences in and around this area. We are very impressed with this home and consider it to be perhaps the best of the ones we have visited. The layout and general attention is excellent, the attention
and care our friends receive is very good whilst the reception and friendly greeting we get from staff during our visits cannot be faltered.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a permanent resident for almost five weeks having received respite care once or twice before. She speaks well of the care she receives and the quality and variety of food. There has been a welcoming, calm and relaxed atmosphere when I have visited. The home is clean, fresh, bright and
very well presented, the facilities are excellent. There appears to be a lively programme of activities although my aunt complains of long, lonely evenings after the other residents have retired to their rooms. The staff are very pleasant and always look smart.

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Overall Experience  Overall Experience 3.0 out of 5

My mum and dad have settled in very well. They both feel secure and safe.

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Overall Experience  Overall Experience 5.0 out of 5

In less than 3 months, my in-laws have settled in very well. My husband and I are very impressed with the overall atmosphere and attentive staff in all departments.

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Overall Experience  Overall Experience 3.0 out of 5

I find the care very good - apart from one or two staff members from another agency.

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Overall Experience  Overall Experience 3.0 out of 5

I feel I have settled in well. Although I do have moments when I wish I was at home, but I know this is impossible due to my lack of mobility. I find the staff very friendly, capable and helpful (apart from some members of agency staff).

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Overall Experience  Overall Experience 5.0 out of 5

For the short time my mother has been there, we have found the staff very kind and helpful. Her room is very comfortable and warm.

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Overall Experience  Overall Experience 4.0 out of 5

I like it here, I am happy living here it feels safe. I'd rather be here than in my bungalow. I have made many friends and its always nice to know there is always someone there to help you or just to have a chat.

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Overall Experience  Overall Experience 4.0 out of 5

I do like it here. I've had worse. I do like the food when I have fish and chips. I love having my hair done every Tuesday. The bedroom I find is not very big I need a bigger bedroom, nice lay out.

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Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here. I enjoy the food and drink. I love a drop of brandy in my coffee and staff are nice and friendly. I see the boss daily.

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Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and caring. Efficient and my friend is kept very clean and well cared for. The activities and entertainment are very simulating for her. The lift needs replacing or servicing regularly as it is often out of order.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been in home for 18 months. She is looked after to a high standard. her every need is catered for. The staff are very knowing to each individual. Mum had a funny turn one Sunday, when we arrived there was about 4 staff around her. they rang 111 for paramedics who arrived within 1/2 hour. Staff
stayed with her and kept us informed. An ambulance arrived within the hour. A member of staff was with her all the time. Mum found to be ok. They assured us she would be monitored all through the night. Thank you for all your care.

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Overall Experience  Overall Experience 4.0 out of 5

I think I am fairly lucky in being able to live in my fading years in a house such as Hinckley House Care Home. I have moved from a previous home. I have therefore been able to make comparisons. It is a question of young and old and I think it is a difficult choice for a young person to take on the
job of caring. That first day must be most difficult for them all. In a way I have been lucky I was born and bred in Leicester and worked most of my life in the hosiery and knitwear trade. Generally I think top management, do a good job in the choice of carers, for all the time I have spent in their company, I haven't come across anyone that I dislike. Lucky me.

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Current Review Score: 9.5 (9.526)

Overview of Review Score

The Review Score of 9.5 (9.526) out of 10 for Hinckley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.526 for Hinckley House Care Home - Avery Healthcare is calculated as follows: ( (195 Excellents x 5) + (87 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 306 Ratings = 4.526

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hinckley House Care Home - Avery Healthcare is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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