Brentwood Arches Care Home - Avery Collection

London Road, Brentwood CM14 4NA
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9.6 147 Reviews
  • Brentwood Arches Care Home - Avery Collection, Brentwood
Brentwood Arches Care Home is renowned locally for delivering exceptional care and support. Nestled in a serene location near Brentwood High Street, the home boasts 99 private apartments, ranging from studios to two-bedroom options, which are ideal for couples seeking shared care. The home offers residential, respite, nursing and dementia care.

The comprehensive care options cater to various needs, from assisted living for daily activities to 24/7 nursing care. Specialised dementia care is a hallmark, tailored to each resident's unique requirements.

Avery's distinctive ReConnect strategy takes a personalised approach to dementia care, deeply understanding each resident to craft individualised care plans and provide valuable support to their families.

The Brentwood residence takes pride in its superior facilities, which ensure the safety and comfort of residents with en-suite wet rooms, alarms and call buttons. Every room is furnished to high standards, creating a home-from-home atmosphere. The beautifully landscaped gardens, restaurant, café, cosy lounges and salon, complete with a cinema and therapy suite, make for an enjoyable living experience.

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Care Provided by Brentwood Arches Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Thomas (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Number of floors: 4

Funding & Fees Guide for Brentwood Arches Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Brentwood Arches Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is on site.


Brentwood Arches Care Home - Avery Collection Reviews (147)

Total of 147, showing 21-40
9.6

Brentwood Arches Care Home - Avery Collection has a Review Score of 9.6 (9.576) out of 10, based on 19 reviews in the last 2 years. Over all time Brentwood Arches Care Home - Avery Collection has 147 reviews.

Overall Experience

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Date Published

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Review from M H (Wife of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed respite care after an extended hospital stay. A few years ago I had taken my elderly neighbours to view The Beeches and had been very impressed with all the facilities, the levels of general care and medical care offered and the friendliness of all the staff we met. I, therefore contacted
them to see if they could help with respite care. From the first phone call, I felt completely confident that they would look after him and assist with his rehabilitation. Everyone, the carers, nursing staff, chefs, maintenance, and reception, everyone has been amazing, helpful, kind and caring. Rehabilitation is ongoing and I am confident that he is in the best place.

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Review from Stephanie C (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad came in initially for respite care after Dad had a fall at home.
Anyway, we decided on The Beeches as we had heard such good things about it from friends etc.
From the moment we entered the home, we felt so welcomed, and every single staff member went out of their way to make Mum and
Dad feel at home.
It is hard to put your parents into someone else's care, but as a family, we have no worries that our parents are not receiving fantastic care here.
They have now decided to become permanent residents as they are so happy, and our Mum absolutely loves all the activities knowing that Dad is being looked after so well.
The Beeches is a caring, kind and wonderful place, and this is thanks to the fantastic staff and their commitment to all the residents.
I would not hesitate to recommend the home to anyone and everyone. You have given my sister and I peace of mind, which is priceless.

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Review from P W (Respite Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I stayed at The Beeches for two weeks following my recent heart attack. All the staff are very caring and professional; this went a long way to help me recover. The activities are very varied themes, something for everybody.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

Thank you for taking the time to share you and your husband's experience at The Beeches. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents and their families’ lives.


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Review from Pat C (Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food good.
Everyone is very helpful.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at The Beeches and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from A P (Son of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive experience and helpful staff. Very comfortable room and facilities. No concerns. Mum is fine with the arrangements. Supportive staff. The environment is very pleasant, and my mum has been made to feel very welcome for her short stay.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

We are so glad to hear about your mum's positive experience at The Beeches and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Carolyn D (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly right from the start of just enquiring. Absolutely beautiful place. My mum is very well looked after, and she’s eating well, which was my main worry. Thank you, Beeches; I would highly recommend you to anyone.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

We are so glad to hear about your positive experience at The Beeches, your feedback is important to us because we strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, so we are glad to have made a difference. Thankful for your kind comments.


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Review from Tracey H (Respite Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I care for my mum on a 24/7 basis; she suffers from Alzheimer's and a few other health conditions. I and my husband haven’t had a break in three years. Finding The Beeches meant that we were able to take a holiday for two weeks, knowing my mum was receiving the best care. Having regular feedback from
friends and family visiting her reassured us that my mum was safe, happy and well cared for. We would not hesitate to use The Beeches again and would like to thank all the amazing staff there for their care towards my mum and for being there for me also - 10/10.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at The Beeches. Your feedback is important to us, as is the care and well-being of your mum. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our resident's and their families lives. We are so glad to hear about your positive experience.


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Review from K F (Respite Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a spell in hospital, Mum required respite care until her home was sold and a suitable flat was purchased. The staff were understanding that her stay may be short and was happy to accept her on this basis. She has been very happy at The Beeches and is now ready to move back to independent living.
The care has been excellent, and all staff are friendly, respectful, caring and kind. She has enjoyed the social activities and made lots of new friends. I am sure she will return as a visitor to continue the friendships made.
I know should a time come when Mum requires full-time care in a home, she and I will happily see her return to The Beeches.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at The Beeches and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members. We'll be happy to welcome your mother if she wishes to join The Beeches family in the future.


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Review from Julia H (Respite Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my staff at The Beeches and have found all staff very friendly. This was my first holiday alone, so thank you all.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

The team here at Signature The Beeches would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, so we are glad to hear you enjoyed your time with us.


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Review from A S (Respite Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were wonderful. All were excellent, but several went the extra mile (it is a pity we cannot name them).
Activities were good - something to do.
Choice of food good.
Overall, well looked after.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at The Beeches and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members, so we appreciate your thoughtful feedback.


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Review from D J (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia, and after years of caring for her at home and lots of soul searching, the time came for her to move to somewhere more able to look after her.
I looked at numerous care homes, but it wasn’t until I visited and spoke to the staff at The Beeches that I really felt comfortable. My
mum loves being there; the care given and activities Mum takes part in throughout the week, I feel are secondary to none.
For the first time in years, I feel totally relaxed - time spent with Mum is quality time.

Reply from Signature at The Beeches, Customer Support at Brentwood Arches Care Home - Avery Collection

The team here at The Beeches would firstly like to thank you for your kind words, and we are glad to have made a difference.
We are so glad to hear about your positive experience because, as a team, we work together to provide the best experiences for both our residents and family members.


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Review from B D (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The family all feel we have made an excellent choice for Mum at Signature The Beeches. The apartment is excellent and pre-arrival advice helped us to select just the right furniture to bring along. Signature The Beeches has worked well with their architects to craft a homely but workable environment
that is ideal for elders and their special needs, and we are happy to see Mum settled in such nice surroundings. The staff are uniformly professional and efficient without being unfriendly, and Mum's inevitable newcomer concerns have been dealt with in short order. Overall, just right.

Reply from Signature at The Beeches, Customer Team at Brentwood Arches Care Home - Avery Collection

The team here at Signature at The Beeches would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Sarah J (Daughter of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Beeches for respite care, and I was impressed with both the facilities and the staff were lovely. Mum has moderate dementia but was in residential due to her good mobility and participation. She was encouraged to participate in lots of activities. For her level of memory issues, I feel
the place was a bit large to navigate, and I look forward to the possibility of an area for those with similar dementia needs being opened.

Reply from Signature at The Beeches, Customer Support at Brentwood Arches Care Home - Avery Collection

The team here at Signature at The Beeches would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from Michael H (Husband of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering an aneurysm and stroke, my wife was left partially paralysed. She was eventually discharged from the hospital into the care of The Beeches for 5-months until I could bring her home. She received excellent nursing care, and I can’t praise them enough for looking after her. It is a very
well run home. I would recommend The Beeches to anyone looking for short or long term care.

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Review from Brian W (Son of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so surprised by how friendly and helpful every member of staff has been, without exception. Originally my dad was only staying for a couple of weeks, but he likes it so much is asked to stay there for good. My dad said it's like staying in a 5-star hotel but with better service.

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Review from M E (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother can be a little difficult at times, and the staff has proven to be extremely caring and patient always. Both my husband and I feel we can rely on all the staff to ensure Mum has the best of everything in her twilight years. Whilst she is 99, she is not the oldest resident, and hopefully, with
the continued care and attention she is receiving, will continue to maintain a comfortable and interesting life.
We are avid readers of the "Signature relatives" site, which keeps us up-to-date with Mum's care etc. Thank you to you all.

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Review from B C (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into The Beeches following a 3-week stay in hospital in Spring 2021. After a month of living in the home, he had improved markedly. The staff are kind and attentive, and my dad feels very well cared for. The "relatives gateway" is invaluable, as it enables us to see how he is doing day
to day.

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Review from Petra W (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first enquiry to The Beeches about my dad, who has dementia, my experience has been more than I could ever have hoped for. Having never had to do anything like this before, I had no idea what was involved. However, from the first phone call, I found the support and guidance given to me by The
Beeches invaluable. It can be a stressful and worrying time, but I knew I had help at the end of a phone, and no question was ever too much. My dad moved to The Beeches in January 2022, the care he has received has been exemplary. We are kept constantly up to date, and we know, without doubt, he is cared for with dignity and compassion. The staff are amazing, and you are always greeted by smiles.

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Review from Sally M (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Approached the Beeches December 2021 to look at the possibility of care for my father - Dad moved in the first week of January. From Initial enquiry to now, the staff at The Beeches have been outstanding. The care and compassion shown by all staff are amazing both with my dad and our family. Dad has
dementia which is the first experience our immediate family have had with the disease. The staff have helped my family through very difficult times, and we would not be where we are today without their help, compassion and support - above and beyond anything we ever expected.

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Review from Kerry V (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first telephone enquiry through to the present time, The Beeches and its staff have been amazing. Mum and Dad are settled and happy at last, and we know that they are getting the care and support that they need. We have easy access to everything that’s happening with them through the online
portal and are always welcomed with a big smile when we visit. Nothing is too much trouble for anyone that works at the home. The whole vibe in the home is so relaxed and happy that you could easily believe you're in a 5-star hotel. I am so happy that we found The Beeches; it’s such an amazing environment for Mum and Dad to stay together and still receive all the care and support that they need.

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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Brentwood Arches Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Brentwood Arches Care Home - Avery Collection is calculated as follows: ( (192 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 227 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.818 Points relating to the number of positive Reviews for Brentwood Arches Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 18 Positive Reviews ÷ 22 = 0.818

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (4)

Jana

Jana Krapkova

Job Title: Dementia Care Manager

Joined: 2015

After finishing a Business Course in the Czech Republic, I started as a carer, looking after people with mental health problems.
When I moved to England, in 2007, I originally worked as a carer in a home near Watford. At the time, my manager offered me the position of Senior Carer/Training Co-Ordinator in Romford, so I relocated to Essex.


I was looking after young, physically disabled people. I found my passion for palliative care as we worked closely with St Francis Hospice.
Years later I was promoted to Home Based Trainer and provided mandatory training to all staff. I had the opportunity to travel around different homes in the area and study a course provided by Bradford University: “Person First, Dementia Second”. After that, I knew I had to go back into care.


I have been at The Beeches since October 2015. I started as a Lead Carer and have now worked my way up as a Dementia Care Manager. I love it here and really feel like I make a difference to our residents.

*We are proud to add that Jana won the Dementia Care Manager at The National Care Awards 2017


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Carl Spillett

Job Title: Hospitality Services Manager

Joined: 2023

Our residents have been simply amazing, and so my job is to unsure they live their best life with us, this is a real pleasure. I have a great team and management supporting me and I am looking forward to an interesting and varied future at The Brentwood Arches and within the AveryFamily.


It’s an honour to be part of a dedicated team delivering excellent care with such passion and commitment.


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Jordan Fairchild

Job Title: Client Liaison Manager

Joined: 2023

My passion is providing excellent service, making sure families and prospective residents are guided and supported from first contact throughout the process to move in and then for their continued stay.


The decision to move yourself or a loved one into care can be a bewildering, emotional and sometimes difficult one and it's my job to make that decision an informed and peaceful one for all involved.


I am privileged to work with a team who’s knowledge, experience, empathy and understanding is second to none.


Angela

Angela Levis

Job Title: Housekeeping Manager

Joined: 2013

I started here at The Beeches in 2013 as a Housekeeper and worked myself up to Housekeeping Manager within a year.


I’ve worked in the care industry for 10 years and before that in Retail. I strive to provide our residents with the best service and a lovely clean environment. I look at our residents being an extended family to me and feel privileged to see them daily.


I’m proud to be part of a fantastic team here at The Beeches.