Review from Petra W (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience

From the first enquiry to The Beeches about my dad, who has dementia, my experience has been more than I could ever have hoped for. Having never had to do anything like this before, I had no idea what was involved. However, from the first phone call, I found the support and guidance given to me by The

Beeches invaluable. It can be a stressful and worrying time, but I knew I had help at the end of a phone, and no question was ever too much. My dad moved to The Beeches in January 2022, the care he has received has been exemplary. We are kept constantly up to date, and we know, without doubt, he is cared for with dignity and compassion. The staff are amazing, and you are always greeted by smiles.

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Review from Sally M (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience

Approached the Beeches December 2021 to look at the possibility of care for my father - Dad moved in the first week of January. From Initial enquiry to now, the staff at The Beeches have been outstanding. The care and compassion shown by all staff are amazing both with my dad and our family. Dad has

dementia which is the first experience our immediate family have had with the disease. The staff have helped my family through very difficult times, and we would not be where we are today without their help, compassion and support - above and beyond anything we ever expected.

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Review from Kerry V (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience

From the first telephone enquiry through to the present time, The Beeches and its staff have been amazing. Mum and Dad are settled and happy at last, and we know that they are getting the care and support that they need. We have easy access to everything that’s happening with them through the online

portal and are always welcomed with a big smile when we visit. Nothing is too much trouble for anyone that works at the home. The whole vibe in the home is so relaxed and happy that you could easily believe you're in a 5-star hotel. I am so happy that we found The Beeches; it’s such an amazing environment for Mum and Dad to stay together and still receive all the care and support that they need.

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Review from Gavin G (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

I had been looking for a nursing home capable of looking after my father for sometime and was highly recommended The Beeches by a close friend of mine. It didn’t disappoint and after our initial visit, had no hesitation in moving my father in.

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Review from C G (Next of Kin) published on 21 February 2022
Submitted via Website • Report

Overall Experience

We were looking to move Dad closer to Brentwood and so made enquiries about the facilities at The Beeches. The customer services manager could not have been more helpful. She was empathic and supportive in our discussions, she offered advice and guidance on our options and was not pushy, intrusive or

imposing in any way. The facilities at The Beeches were outstanding, and the care and activities are just incredible. We eventually chose an alternative care home, purely due to geographic location, however, would highly recommend the Beeches as one of the best care homes we have seen in the Brentwood area. Our thanks to the customer service manager as we appreciated how helpful and generous she was with her time.

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Review from Clare C (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience

Signature The Beeches is an outstanding residential care/nursing home, providing high-quality accommodation which we were able to furnish in a way that suited my Mum and they helped her settle very quickly. Although Mum had had a number of respite stays there prior to moving in permanently, she ultimately

needed more nursing care than I was able to provide and lived at The Beeches for a little over 4 years before her passing. She thought the world of all the staff who, without exception, are the most caring team I could have wished for to look after Mum, supporting not only her but in many ways us too. There is an online portal available which enables relatives (who are perhaps unable to visit as often as they'd like due to distance) to log in and see fairly detailed and real-time updates of how your relative is doing on a daily basis. I can't tell you how valuable this has been over the last 2 years when we were unable to visit in person. I could go on but space prohibits a longer review.

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Review from Jane Y (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience

I am so pleased my parents have moved to The Beeches. The staff are amazing, and the care is wonderful. I feel completely confident that my parents are getting the care they need. The staff show great respect for the residents and understand the importance of their resident's emotional wellbeing.

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Review from Mich F (Daughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience

My father came for a 2-weeks respite and has decided to stay. The care and attention he receives are second to none. He flirts terribly and laughs with all the staff. I think my old dad's quality of life has improved hugely, and he's even putting weight on.
Also, there are so many activities he is

involved in. He was so isolated in his own home, and now he is socialising and being stimulated and part of a community. All vital for a happy, contented life.

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Review from K G (Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience

I suggesed The Beeches because of it's superior accommodation and I have not been disappointed.

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Review from T L-M (Daughter-in-law of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

Recently we had to make a very hard decision on where best for my mother-in-law to live. Whilst she wanted nothing more than to stay independent and live in her own flat, we knew with her dementia changing so quickly, it was best that she was in a safe place with 24-hour care. From the moment my husband,

sister-in-law and mum met with the management team at The Beeches; they were greeted with warmth, compassion, knowledge and professionalism.

Over the past 8-weeks, we have made the transition from her flat to The Beeches; including a 1.5-week relapse when she went back to her flat. During this time, The Beeches team has been extremely understanding and very accommodating in helping us to allow Mum to settle in on her own time and not feel pressured or rushed.

In the last week, we have moved her furniture in, and it has been amazing to see the transformation of how she feels with her own furnishings around her. She keeps calling to say, "I'm home", and we couldn't be happier.

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Review from Jason R (Son of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience

After mum was hospitalised recently, we had to quickly arrange temporary respite care in order for her to be looked after instead of immediately returning home. The team at Beeches were very professional and made Mum feel very much like one of the family! It allowed me the peace of mind to relax, knowing

she was in very safe hands. Thank you to all the staff involved in helping Mum to be so welcomed.

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Review from Susan S (Respite Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience

My husband spent a few days in respite care. It was his first time away from me since becoming unwell, and we were both apprehensive as he has complex needs. The staff were extremely caring and understanding and made him feel very welcome. He settled quickly, and therefore, this allowed me to have a

breakaway with no worries. We both feel happy for him to stay in the future on a regular basis.

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Review from Indira N (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience

My mother, who passed away recently, was a resident at Signature The Beeches for 5 years and reached the age of 100 yrs last year. She received good care throughout, especially during the Covid pandemic. The home had stringent infection controls, and excellent communication with relatives throughout.

I was able to monitor my mother's care and progress through the website provided for relatives.
She developed dementia in the last three years of her life and was sometimes difficult to manage. The carers were very patient with her, in spite of her confusion and difficulties with communication.
My thanks to all the care home staff who looked after her in the last years of her life.

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Review from John E (Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

I was here at The Beeches on respite care, fully intending to return home after recovery, I am now a permanent resident.
The more I stayed here the more I came to the conclusion that this is rather a nice place to make my permanent home, so I sold my house and arranged a care fee annuity which is

now in place. Happy days! The staff are so friendly, and look after us very well. The food is exceptional, a lot of activities are provided, medical needs are provided, laundry and cleaning services are provided. What more could you want?
The best comment I have heard about The Beeches is that "It's like living on a luxury cruise liner which never puts to sea". I totally agree.
I couldn't be happier or more content. I fully recommend The Beeches to any potential resident.

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Review from Lucie F (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience

We recently moved my mother into The Beeches following a stroke whilst living in Portugal.
I called and spoke to one particular lady to enquire about a place at The Beeches after being let down by a different provider about three miles away. She is a professional, caring and kind co-ordinator of admissions

who helped myself and my sister in an extremely timely manner during the grips of a pandemic to get our mother repatriated and settled at The Beeches - we somehow managed this impossible task in two weeks. She liaised with the temporary care home, the air transportation company and Public Health England as well as answering endless questions with priority and promptness - she's been an outstanding member of the team.
My mother has settled very well after a very unsettling period of time and getting used to her life at The Beeches.
Although I am yet to fully appreciate what The Beeches has to offer, due to the pandemic - I'm happy my mother is in such a lovely environment - so far, so good.

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Review from Jacqueline S (Sister of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

My brother was a resident in The Beeches for over five and a half years. The care he received from the staff was wonderful, and I found them very caring. I visited as often as I could until Covid and always found him clean, dressed, shaved and happy. The surroundings were always clean and well looked

after. I always felt happy to leave him when it was time to go. The family felt that his life was extended with the care he received.

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Review from Julie M (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

We had a wonderful experience with the client liaison manager before Mum went to the home. Making the transition into care easy for Mum. The client liaison manager is always happy to visit and chat with Mum.
Mum went into The Beeches after a fall which meant she could no longer live on her own. During

her Covid quarantine period, the staff were always visiting to make sure Mum didn’t feel lonely. After the quarantine period, she was able to join in with activities and meet other residents. The activities are good, and Mum is often out and about in the home doing things she loves. She even does some exercise!
We’ve had a few issues regarding Mum’s healthcare, but these were quickly dealt with.
The management team are great and will quickly iron out any small issues raised.
We did the first visit in ‘the pod’ yesterday. It was amazing for Mum to see and talk to us in person.
Overall, we are very happy that Mum is safe and being well cared for. It has given Mum a new lease of life.

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Review from Denise C (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

Mum is on palliative care at Beeches since 11th March. Extremely impressed with The Beeches staff from the first contact to Mum, finally arriving and beyond. They went to the hospital to check Mum was ok to transfer and to shops to buy new nightwear for her; they arrange FaceTime calls daily; keep me

up to date with what is happening. Everyone has been so loving/caring/outstanding and go the extra mile. Mum loved her holidays, such a pity I only found The Beeches when it was needed, as I would have encouraged Mum to live there as a resident when she was healthy enough to enjoy all the facilities/activities as if a permanent holiday. Even in the first 24-hours at The Beeches, all cleaned up and new nightdress, Mum looked brighter and chattier than she has been since she was admitted to hospital on 27th January. At end of life, knowing Mum is being well looked after with love, dignity and respect for whatever time she has left, has given me great comfort as I am unable to visit currently from overseas due to Covid. Thank you, Beeches.

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Review from Julie C (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

After a fall at home and a stay in hospital the family decided Mum needed some tender loving care before she eventually returned home. The care she received from the nursing and care staff was exemplary. They were compassionate and so caring, they took the time to get to know Mum as an individual, her

likes and dislikes and encouraged her to be playful and engaging again. This lifted Mum’s spirits enormously and I am sure aided her recovery.

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Review from Alec E (Son of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience

Since my mum has been at The Beeches, she is almost a new woman! From a frail elderly lady who could not be bothered to get out of bed some days, and only sat in her easy chair on the days that she did, she has been transformed. The caring staff have encouraged her in all of life’s aspects and she now

rises every day, eats well and participates in as many activities as she can or wants to. She has made numerous friends and obviously the social side has played a large part in her transformation.
It must be months, if not years, since she has used comments like “I’ve had such a laugh this afternoon” or “I have enjoyed my morning” and these are things she says on a regular basis. All staff are caring and considerate and helpful in the extreme.

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