Review from Brenda S (Friend of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Although she had severe mobility issues as a result of trauma which also left her with aphasia, my friend lived independently with a minimum care package for a number of years and led a relatively active social life. Unfortunately, a series of increasingly serious falls meant that alternative care

needed to be sought. Our concern was that because of her inability to communicate verbally, she would be very isolated in a residential care setting and it took us several weeks and many visits to various residential care homes before someone recommended us to The Beeches. She has now lived at The Beeches for 3 years and during that time we have never once had cause to regret the decision we made. We cannot praise the staff highly enough; they really have become the family she doesn't have and the support they have given us all during the Covid-19 lockdown has been exemplary.

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Review from Mia F (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

My mum has had the best care at The Beeches. Clearly, her physical health is a priority but they really care for her social and emotional well-being too. It’s such an impressive place and nothing is too much trouble from all the staff. The care is incredible and we couldn’t be happier for Mum. Thank

you.

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Review from Emma R (Granddaughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

My grandad has been living at The Beeches since February 2020. He had fallen causing poor mobility and we were struggling to cope at home. Having met the staff and looking around we felt Grandad would be happy 'having a little holiday'. His room is lovely and when we were visiting we could sit and have

a cup of tea together at any time. He goes to dinner (like being on holiday) in a restaurant and meets new people or can choose to eat in front of the television. The Beeches was shut to all visitors quickly (COVID-19) showing they had Grandad's best interests at heart. The staff tried to provide information to families via an in house portal, emails, telephone and FaceTime. Technical difficulties have been looked into and they have done their best to look after him (he is our main priority) and inform us of how he is. He loves their cake and is often found eating cake with his cup of tea. I cannot thank the staff enough for looking after him. If I can't have him home then The Beeches is great!

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Review from Julie S (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

During the lockdown, I have had to drop various items to my father. Whilst I was not able to enter the home, the reception staff have been amazing and extremely helpful and courteous. I could not have been more impressed with their attitude and also the fact that they take every precaution to keep safe

and wear all the correct PPE equipment.
The care staff and helpers at the home are always very kind and respectful and do a wonderful job of looking after my father. It always gives me peace of mind to know that he is safe and being cared for.
I would have no hesitation in recommending The Beeches to others.

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Review from Kathy B (Sister of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

Thank you for all your care and attention during this difficult time. I have felt reassured that my brother has been in good hands. I know that the staff will have been looking after him and helping him cope with the necessary restrictions

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Review from Janine B (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

Staff at The Beeches need to be commended for their handling of the implementation of all the changes and extra demands on their time during the COVID-19 pandemic. They have done everything necessary and more to keep residents safe and to keep morale lifted. I know that staff have had to work extra

hard for longer, and for more shifts to keep everything running, for which we are very grateful. My mum hasn't coped with it all well, and despite the extra demands on their time, they have worked hard to try to help her through it all.
We look forward to the relaxation of at least some of the measures they have had to take, and I have complete confidence in management in being able to make the decisions to do so at the right time.
Thank you.

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Review from Sarah M (Goddaughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

These past few months have been very difficult for everyone and The Beeches have risen to the challenge. I am confident that residents are being cared for in the best possible way to keep them safe and well. The caring staff are doing a wonderful job, for which I am very grateful. We’ve received regular

email updates and are able to call and speak to someone should we have any concerns.

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Review from Mary K (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

The facilities at The Beeches are excellent and make it a very comfortable environment for residents and their families. During the pandemic communication from The Beeches has been excellent and has helped me to be confident about the measures taken to keep the residents safe, looked after and even

entertained.
As my mother reached the end of her life I was permitted to visit her. The care that the staff were taking to make her comfortable was very comforting and I know that everything possible was done to make sure that she was in a familiar and peaceful environment. The staff also took time to make sure that I knew the details of her care and kept in touch with us during her final decline.
The staff were also very caring towards me and looked after me during my visits to my mother.

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Review from K M (Respite Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

I was very pleased with the care, understanding and help I received. The staff were excellent and very caring especially in anticipating my needs. I was also impressed by the way in which they all knew my name, thus making me feel very welcome and part of the community.

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Review from W R (Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

I'm very happy to be a resident here. I feel safe and cared for with excellent help when needed. I've been here for about 6 months and now feel at home and safe.

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Review from Nicola S (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience

My Father was a resident of the Woodlands Community in The Beeches from July 2018 to his death Aug 2019. The standard of care and support he received were exemplary and I cannot speak highly enough of the manager and team of this unit. The staff formed a very close relationship with my father which

made all the difference to his quality of life. He was always treated with kindness, compassion and respect. Three of the staff were with me and my father when he died and throughout this time both my father and myself had an amazing level of support and care.
The team in Woodlands became my Family and were an incredible support to me through a very difficult period.
Dementia is a cruel illness, but the staff made it manageable for both my father and myself.
I cannot recommend this team highly enough.

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Review from R M (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

Your care and stimulation have provided my mother with a new lease of life. It has been a great consolation to us, her children, to know and see how well she is cared for and yet maintains her independence.
Thank you so much.

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Review from Clare C (Daughter of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience

My experience with this home has been outstanding from the care to the facilities - it really felt like home, and the end of life care was exceptional - such dignity, compassion and kindness, we always felt Mum was looked after. It was so hard to put Mum into a home and see her gradual decline with

Alzheimer’s, but the staff encourage as much independence as possible.

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Review from Mandy B (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience

My mum moved to The Beeches after a difficult time in her life. The transformation in her is amazing thanks to all the hard work of the team on Woodlands and also the hard work of the manager in helping us with my mum's move. The pride the staff have in taking care of the residents puts other care homes

to shame. The Beeches sets standards other homes should aspire to be like. Thank you.

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Review from Bernadette R (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience

The Beeches feels like a plush hotel. A doctor at Basildon Hospital referred to it as The Ritz of care homes. Accommodation is first class. Dining is a delight. Entertainment is excellent. Camaraderie is great. The staff are excellent. Nothing is too much trouble. They looked after my mum with

love and affection. We all felt very much a part of a big family.

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Review from Dermot O (Son of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience

The dementia care team at The Beeches provide excellent care to the residents, but their care and support to my family during my mother's last few days before she died was exceptional. Mum was progressively deteriorating but was never in pain, never alone and surrounded by love. The staff went way beyond

their professional remit and it was clear how much they cared about Mum. We never felt alone or concerned, quite the opposite. Many tears were shed amongst us all but also laughter and joy. Mum, if she had any awareness, would have felt this. Dementia is a cruel illness that strips away the person that was but it was always reassuring to know that when we were not there, we knew Mum was being very well cared for.

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Review from Hilary S (Niece of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience

The care that my Aunt received at the Beeches was of the highest possible standard. All the staff are caring, compassionate and incredibly kind. The standards of cleanliness, food preparation and general care are exactly what anyone would want when helping a loved one to make the difficult decision

to move out of their own home. I would recommend The Beeches to anyone looking for a care home in the Brentwood area.

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Review from Richard C (Son of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience

The care given to my father during the last weeks of his life 2was excellent in every respect. The staff looked after him with such kindness and compassion whilst always preserving his dignity.
They provided wonderful support for the entire family and we will always be grateful to every one of them

for the thoughtful and considerate way in which they eased his passing.

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Review from Susan M (Sister of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience

I recently made twice daily visits to my sister during two weeks spent at Brentwood. Prior to that, I had visited my sister and her husband a number of times over the previous 3 years before his passing last month. I had always been impressed by the warm, friendly and welcoming atmosphere within The

Beeches and the beautiful, spacious and attractively decorated and furnished rooms and leisure areas. Most recently, I had spent the days chatting and joining in activities with my sister and other residents, and all personnel there I hold in the highest regard - no matter their role - each was dedicated, delightful and welcoming which couldn’t help but “rub off” on all those they care for. If there was a score - I would have to give them at least 100%.

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Review from Sam G (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

My Dad came to The Beeches just 3 weeks ago after a very traumatic hospital stay. The whole family are thrilled to see the progress he has made, which is due to the wonderful care and kindness of your staff. Every day we find him dressed and well presented. He tells us that staff take an interest in

his life and the pressure sores he got from his hospital stay are beginning to heal. We cannot recommend The Beeches highly enough. Thank you.

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