Review from A M (Friend of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience

We have visited our friend on many occasions and have always been impressed with the surroundings, along with the service. As I am limited to the characters I can use, I cannot explain in full everything that we would like to address:
1. Food, quality and presentation
2. Staff shortages, one lady

we understand looking after two floors of residents
3. Security, signing in process
As mentioned we would like to explain in full but as we are only allowed up to 1,000 characters, it is difficult to explain our concerns. We hope these issues will be addressed. Many thanks.

Reply from Sommer Turner, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your review, your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority.
I will raise your concerns with regards to the food and presentation with the Chef to ensure that the food is good quality, nutritious and looks appetizing. In regards to about the staffing levels at the home, these are continually monitored and reviewed and we increase the levels depending on the needs and wants of our Residents. Finally, your comment regarding security has been noted and something we take seriously, we ensure that all visitors are asked to sign in at reception, apologies if this was not the case when you visited the home and we will be reviewing the process in light of the issues you have raised.

Once again thank you for your review it will help us continually improve our service that our Residents and relatives receive her at the home.
Warm Regards
Sommer

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Review from S H (Niece of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

My aunt arrived as an urgent respite care resident and was warmly received. She has since become a permanent resident and could not be happier. The attitude and care shown by all the staff is exemplary. Nurses are so efficient and kind, it makes all the medical issues so much easier for her to tolerate.

Everyone, without exception, has been wonderful.

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Review from Sarah P (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience

The acting manager is always happy to give time to meet with family or respond to emails regarding any concerns in a timely and sympathetic manner. There are numerous members of staff in all departments (including care and finance) who can be contacted via email individually regarding queries and these

emails are always answered. The environment is beautiful and clean. Staff are friendly.

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Review from Maureen W (Sister of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience

My sister died last Sunday 9th September and I cannot stress the care and kindness that was shown to her, her husband and myself by the carers and nursing staff. I will always be grateful.
My husband is also a resident I feel confident he will be well looked after.

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Review from Christine A (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

The care I received through the journey of end of life treatment with my mother was way beyond what I would have expected. The staff and management all rallied myself and my family and supported along the emotional journey.
I can wholeheartedly say I have never met such caring people who made the end

of life experience relaxed and supported.

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Review from Jackie B (Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

I have now lived here at The Beeches for almost 3 years. A decision to live here was the best thing I undertook.

Staff are caring and management is very efficient.

My family are happy that I made this decision. Thank you Beeches.

Reply from Laura Cook, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your lovely feedback Jackie, it's been a pleasure getting to know you and seeing all the positive contributions you make towards the home.

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Review from R N (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

All the staff and nurses are professional, caring, show great kindness with dignity given to us. Very high standards and lovely food. A relaxing, safe and reassuring place for our loved one. We're glad to have found you.

Reply from Laura Cook, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your review, we appreciate the kind words and positive feedback. Our nurses are particularly fond of this resident and will love to hear that they're doing a great job.

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Review from Beverley G (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

Management and staff did everything possible. Mother struggled with the change in her circumstances, however, everything possible was done for her. Their patience and caring attitude towards her was heartfelt. They were kind and showed concern for me too.

Reply from Sommer Turner, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for taking the time to write a review Mrs G, we are glad that both you and your mother felt cared for whilst staying here at The Beeches.

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Review from Robert S (Regular Volunteer) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

I have volunteered here now for approximately five years. I have found full-time staff very good and knowledgeable of their roles. Whatever their roles, always ready to help the residents.
Residents themselves are well cared for I find. There appears to be a good harmony on both sides.
I have volunteered

in other establishments, and find Signature to be excellent. Hence I now give them all my spare time.
Should I ever need this kind of service, I would love to be here.

Reply from Laura Cook, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for such a wonderful review, it's a pleasure to have you volunteering with us, always a smiling face in the mornings! :)

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Review from Bob B (Friend of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

I can't fault it! Great staff, great atmosphere and everyone is attended to very well. Activities are great and I really can't fault it. It's happy and homely.

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Review from Fran (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

I have found all the staff at The Beeches very welcoming. Extremely polite and eager to settle my father into his new surroundings. The catering staff and housekeeping staff are very friendly and always address my father by his name and stop to chat. The caregivers are all attentive and cheerful and

have encouraged my father to take part in activities when he so desires. The management and reception are always willing to help and make time to talk.

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Review from Don (Husband of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

My wife developed dementia and I was to be the carer but I had to go into hospital for open heart surgery to replace the aortic valve and do a bypass so I had to sell my house so we both could go into care at Beeches.
Her dementia got steadily worse and she eventually died on 25th October 2017.
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this time she was cared for 24 hours a day, kept clean, despite being doubly incontinent and a dementia case.
The carers without exception were patient, sympathetic and she lacked for nothing.
This I feel shows they were all sympathetic and patient to a very high degree regardless of the demands.

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Review from Peter C (Son of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

First class experience from the first day when we visited the facility to check suitability for our father. The most impressive part is the staff at all levels of the organisation and the way they work as a team.
The result has been that our father has been very happy to be here despite all the reservations

he had about entering a care home before he came here.
In fact, compared with other care homes, The Beeches doesn't come across as a care home, it is more like a hotel with animation and participation from a professional, caring and smiling staff attentive to the individual needs of their guests.

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Review from Patricia S (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

My initial impression of the management and the staff working in The Beeches was very good, which is why I chose to bring my father to look around. I think that we both felt comfortable here because it was obvious that the caring and warm approach to residents came directly from the top.
The staff

work hard and have a very 'can do' attitude which contributes enormously to the well being of the residents. The time my father has spent here has been precious.

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Review from Joyce M (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience

Friendly staff. Always clean and food, drink and content. Good.

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Review from Brian P (Son of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience

Dad moved into The Beeches aged 97. He settled very quickly. It is difficult to fault the care and facilities provided.

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Review from Paul T (Son of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience

The last 5 months that my mother spent in The Beeches has exceeded our wildest dreams. The level of care has been excellent and she enjoyed her stay enormously.
As a family, we found all staff so kind and caring. It made a difficult time so much easier to bear.
We cannot thank the general manager,

dementia care manager and all the staff enough.
We will not hesitate to recommend The Beeches in the future.

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Review from Doris S (Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience

I was utterly surprised when my daughter brought me here, having left an inadequate home previously. The kindness and patience of staff was both surprising and lovely and may I say the food is delightful! I have become quite greedy here!

The entertainment is excellent! Laundry is always cared

for well, and my room is very pleasant.

Very very happy to be here and call this my home now!

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Review from David L (Friend of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience

18 months ago my sister and I placed our friend into residential care as he was suffering with Parkinson’s disease and Dementia and unable to remain in his own home. He sadly passed away just before Christmas but this review is written knowing we made the right decision.
From day one at The Beeches,

our friend, my sister and I were treated with dignity and respect and it was clear he had come into a setting that made him feel comfortable and able to attend to all his needs.
My sister and I visited separately and would be there frequently and can only offer praise to the team on Woodlands at The Beeches. The Dementia Care manager is both professional and caring and this continued throughout. No request was ever a problem for her.
We could list individual team members but that would be unfair as there were many that had care responsibility for our friend and we would not want to omit anyone. However, we are so pleased we made this choice for our friend.

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Review from Ellie J (Granddaughter of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience

Since my grandparents have come to The Beeches, it has given them a new lease of life. They have been welcomed into the home by the kind, helpful and attentive staff that work here - they have been amazing in looking after their well-being and making sure that they are happy and feel safe. The activities

team go to great lengths to make things fun and get everyone involved - they have great entertainment every week. All of the staff dressed up for Halloween and it was so much fun for the residents. The food in the restaurant is lovely and I have seen a huge improvement in my grandad's appetite, equally resulting in a huge improvement in his day-to-day energy. The Beeches has made an unbelievable difference to their everyday lifestyle and we are all extremely thankful for this. Visiting our grandparents is now a real pleasure and allows us to spend real quality time with them - I no longer feel bad leaving them like I do at home, as I know they are safe and being so well looked after.

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Brentwood Arches Care Home - Avery Collection

Care Provided by Brentwood Arches Care Home - Avery Collection

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Funding & Fees Guide for Brentwood Arches Care Home - Avery Collection

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