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Brentwood Arches Care Home - Avery Collection has a Review Score of 9.6 (9.576) out of 10, based on 19 reviews in the last 2 years. Over all time Brentwood Arches Care Home - Avery Collection has 147 reviews.
Review from M B (Son of Resident) published on 22 December 2015
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Overall Experience
5.0 out of 5
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Review from Mary C (Resident) published on 9 December 2015
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Overall Experience
5.0 out of 5
Reply from Geoff Pride, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection
Thank you for the review. We really enjoyed looking after you and hope to see you again soon.
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Review from Dorothy C (Resident) published on 8 December 2015
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Overall Experience
5.0 out of 5
Reply from Jessica Kemp, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection
We hope you had a wonderful stay with us and hope you come back in the future as it was a pleasure to have you.
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Review from D C (Resident) published on 1 December 2015
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Overall Experience
5.0 out of 5
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Review from Joyce A (Daughter of Resident) published on 8 October 2015
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Overall Experience
5.0 out of 5
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Review from L G (Resident) published on 8 October 2015
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Overall Experience
4.0 out of 5
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Review from Wendy B (Daughter of Resident) published on 8 September 2015
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.576) out of 10 for Brentwood Arches Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.758 for Brentwood Arches Care Home - Avery Collection is calculated as follows: ( (192 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 227 Ratings = 4.758
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.818 Points relating to the number of positive Reviews for Brentwood Arches Care Home - Avery Collection is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 18 Positive Reviews ÷ 22 = 0.818
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 May 2022
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Job Title: Dementia Care Manager
Joined: 2015
After finishing a Business Course in the Czech Republic, I started as a carer, looking after people with mental health problems.
When I moved to England, in 2007, I originally worked as a carer in a home near Watford. At the time, my manager offered me the position of Senior Carer/Training Co-Ordinator in Romford, so I relocated to Essex.
I was looking after young, physically disabled people. I found my passion for palliative care as we worked closely with St Francis Hospice.
Years later I was promoted to Home Based Trainer and provided mandatory training to all staff. I had the opportunity to travel around different homes in the area and study a course provided by Bradford University: “Person First, Dementia Second”. After that, I knew I had to go back into care.
I have been at The Beeches since October 2015. I started as a Lead Carer and have now worked my way up as a Dementia Care Manager. I love it here and really feel like I make a difference to our residents.
*We are proud to add that Jana won the Dementia Care Manager at The National Care Awards 2017
Job Title: Hospitality Services Manager
Joined: 2023
Our residents have been simply amazing, and so my job is to unsure they live their best life with us, this is a real pleasure. I have a great team and management supporting me and I am looking forward to an interesting and varied future at The Brentwood Arches and within the AveryFamily.
It’s an honour to be part of a dedicated team delivering excellent care with such passion and commitment.
Job Title: Client Liaison Manager
Joined: 2023
My passion is providing excellent service, making sure families and prospective residents are guided and supported from first contact throughout the process to move in and then for their continued stay.
The decision to move yourself or a loved one into care can be a bewildering, emotional and sometimes difficult one and it's my job to make that decision an informed and peaceful one for all involved.
I am privileged to work with a team who’s knowledge, experience, empathy and understanding is second to none.
Job Title: Housekeeping Manager
Joined: 2013
I started here at The Beeches in 2013 as a Housekeeper and worked myself up to Housekeeping Manager within a year.
I’ve worked in the care industry for 10 years and before that in Retail. I strive to provide our residents with the best service and a lovely clean environment. I look at our residents being an extended family to me and feel privileged to see them daily.
I’m proud to be part of a fantastic team here at The Beeches.
