Kendal Care Home

Burton Road, Kendal LA9 7JA
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9.8 93 Reviews
  • Kendal Care Home, Kendal
Kendal Care Home focuses on great care, all delivered in a five star living environment; a home that residents can truly call their own. The team at is committed to providing both physical and emotional well-being for residents in a safe, comfortable environment that your loved ones can call home.

The luxury, purpose-built Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District. Kendal has excellent access to road, rail and bus links. .

The dedicated and experienced team of nurses, carers and support staff always take time to get to know residents so that they can tailor care to their individual needs, and retain each resident's identity, independence and self-esteem.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. With the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

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Care Provided by Kendal Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Burrell (General Manager)
  • Admission Criteria
    • Private / NHS and Local Authority
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Kendal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,900
    • Self-Funded Residential Dementia Care £1,600 – £1,900
    • Self-Funded Nursing Care £1,600 – £1,900
    • Self-Funded Nursing Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,900
  • (these prices are only a guideline, please contact Kendal Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times


  • Parking

  • Ample visitors and residents parking.


Kendal Care Home Reviews (93)

Total of 93, showing 1-20
9.8

Kendal Care Home has a Review Score of 9.8 (9.817) out of 10, based on 68 reviews in the last 2 years. Over all time Kendal Care Home has 93 reviews.

Overall Experience

  • 77
  • 14
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Date Published

93
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25

Review from Jean B (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to every member of staff at Kendal Care Home, the kindness and care, often in difficult circumstances were handled so professionally.
As a family we were always warmly welcomed, we were part of Kendal Care Home Family
Such dignity was shown by all the staff after my father died.
I
highly recommend kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thankyou so much for your very kind words. We are priveleged to be given the responsibility of caring for loved ones, and looking after and supporting our familes thorugh difficult times. We will pass on your lovely feedback to our care teams, who really do appreciate these wonderful compliments. Once again - thankyou from us all here at Kendal Care Home.


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Review from K A (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home. The staff and management are lovely and helpful. Carers are friendly and very caring, nothing too much. My mum is very well looked after unlike when she had to stay in a different care home (horrific place), which left her in bed and didn't care if she ate or not (she's diabetic),
the staff never spoke. Just grunted at you. Kendal Care Home couldn't be more different. Carers really look after her and take time to talk to her. It's a massive weight off my mind, knowing she is very well cared for.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words - we really do appreciate the lovely feedback. We strive to deliver the very best person-centred care to all and believe that looking after families and friends is equally as important, providing support and reassurance through difficult times. We will pass your lovely feedback to our care teams, who will be very proud to receive it. Thank you again.


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Review from T M (Wife of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough appreciation to Kendal Care Home for the care and dedication given to my husband. He has complex needs and nothing that is asked if the staff or nursing floor is of any bother for them. They keep me informed on all aspects, and they are a credit to the care home. Anyone considering
care for a loved one, this is the best home you could consider as I have visited a few homes over the years and without a doubt this home tops the bill for choice also, all the other staff in the home are super.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass on to our care teams. We really do appreciate this wonderful feedback. Our staff teams really do feel very proud and appreciated when families provide feedback. We work very hard to ensure that families and friends feel supported and that they are assured their loved one is safe and well cared for. Thank you once again.


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Review from M S (Son of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a real pleasure to visit Kendal Care Home. From the welcome at reception to the nursing staff caring for my mother, everyone is kind, considerate, attentive and truly professional. This facility excels in every single aspect.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your lovely feedback; we really appreciate your very kind words. We will ensure this is passed on to our care teams. Once again, thank you very much.


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Review from M M (Relative of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a calm and warm atmosphere where all seems so organised and under control. The staff are extremely polite and always happy to help. It feels like a truly welcoming place. I would highly recommend it to anyone who needs the best care.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. We pride ourselves on providing a wonderfully calm and caring environment, which allows those in our care to relax, and feel comfortable and safe in their home. We value feedback from families and friends, this helps us to improve our service and care delivery. Once again - Thank you.


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Review from J C (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After struggling with having to make the difficult decision to move Dad into a care home, I can honestly say that I wouldn't want him anywhere else. The staff are so caring, not only did they quickly get up to speed with Dad, but they also made me and my family feel welcome at any time, allowed close
family to come and dine with Dad and always kept me up to date with every change or need Dad has. The environment is like being welcomed into a top hotel, the rooms are a good size with en-suite facilities and Dad has never eaten so well. The in-house services, such as the entertainment team and occupational therapist, mean the residents are stimulated and entertained, this is complemented by personal services such as hairdressers and chiropodists that visit regularly. Given Dad's state of health and needs, he couldn't be in a better place. Thank you to all the staff who provide the excellent care.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams and our activity and OT staff. We always strive to ensure all of our residents and families receive the very best person-centred care, which improves well-being and health outcomes. Once again, thank you so much.


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Review from Fiona B (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant care, next door to the local hospital. Staff are very well trained with a business and care-led approach. My mum has had much more done for her than the last home.
They are currently looking into 1 to 1 funded nursing care for her which I did not know about.
Well done!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you very much for your very kind words, which we will pass on to our care teams. Very much appreciated. Thank you.


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Review from Jane F (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum at Kendal Care Home today, along with my daughter and granddaughter.
When we arrived the residents were taking part in a baking session - making jam tarts. I visit often and today was only planning a short visit, but enjoyed a couple of hours with my daughter, granddaughter, mum,
the residents, and staff.
The staff running the session were amazing with the residents. The session was lively and fun, and the team interacted with each person. They knew who needed help and who could manage. This made for an inclusive session where everyone was taking part. The residents were clearly enjoying themselves. There end result was lots of jam tarts which the team explained but be ready for tomorrow, to have with a cup of tea.
I can't praise the manager and his team highly enough. There is always a buzz at Kendal Care Home and visiting is a pleasure.
Well done to the best team at the best care home! Keep up the amazing work you do every day.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

I am so delighted to be reading your comment and thank you very much indeed for taking the time to share your experience of Kendal Care Home. The staff team continues to make the home a special place to be and I could not be prouder of them all.


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Review from Rosemary M (Wife of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been so impressed with the high-quality level of care given to my husband, whilst on palliative, and End of Life Care.
We were always made to feel welcome, and over the last 18 months, the Home has indeed been our second home.
The Care and devotion for my husband from all the staff,
has been truly amazing and we are so grateful for making his final days so peaceful and caring.
Thank you.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. It is such a privilege to care for loved ones at the end of their lives and to support our families through difficult times. We are very proud of our care teams and nursing staff, who do a fantastic job in sometimes very difficult circumstances. Again, thank you, your lovely comments are greatly appreciated.


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Review from K W (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say on arriving at Kendal Care Home I was pleasantly surprised by the reception area, you would think you were walking into a first-class hotel. I was so happy to see my friend so happy in his environment. He was so pleased to tell me how wonderful the staff were, his room and meals, and could
not have wished for more.
I would certainly recommend the care home to my friends.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your lovely feedback - we are committed to providing first-class care in a high quality comfortable and safe environment for all of our residents, families, and friends. It's great to hear that your friend is enjoying his stay with us. Many thanks again.


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Review from Sean T (Brother of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just the loveliest most relaxed place. The staff are wonderful and all the residents seem very happy - feels like a place where "everyone knows your name". I am so glad my brother is a resident here

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we pride ourselves on providing a relaxed, comfortable, and caring environment for all of our residents and families. We will pass on these lovely words to our care teams, who really do appreciate such positive and worthwhile feedback. Once again - thank you so much.


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Review from Gillian K (Friend of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend had a degenerative condition similar to Motor Neurone Disease. She needed very high levels of help with all tasks and functions and as her speech deteriorated it became challenging to understand her. Some of her carers were exceptionally sensitive and tenacious in their efforts to understand
her. The manager engaged with her on a personal level and strove to do everything in his power to make her life more bearable. Several other people - her room cleaner, her occupational therapist, the physiotherapists and the home's medical officer were warm, positive and encouraging and formed meaningful relationships with her. My friend was able to form attachments to these people and her more sensitive carers. Other carers seemed more detached and formal, giving adequate physical care but nothing more. This distressed her. The home is efficiently run. It is large but has a relaxed feel and as a visitor, I always felt welcome. My requests for help in e.g. finding a vase for flowers were always met willingly and cheerfully. I think the home succeeds as far as any large institution can, in creating a feeling of freedom and informatlity. I would certainly recommend it to friends or family members.

Reply from Graham Burrell, Manager at Kendal Care Home

It was a great honour and privilege to take care of your friend, who has left behind some great memories of her wonderful sense of humour, despite being desperately unwell. We thank you for your very kind words, which we will pass onwards to our care teams. We take on board your comments and strive to learn and be better at what we do, with the people we care for being at the centre of everything we do. Many Thanks again for your very kind words.


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Review from George T (Friend of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent. Our friend who is a resident was particularly laudatory about the food and loved the soups!
On my visits, all staff were most helpful, friendly and effective.
The staff all appeared to be enjoying their roles, which is excellent!
Well done to all!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your wonderful feedback, which we will pass onwards to our care teams. This feedback drives us forward and encourages our staff to work harder in delivering high-quality person-centred care. Once again - many thanks.


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Review from M T (Friend of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was well cared for. The staff were happy to answer queries, in spite of being very busy. There appeared to be lots of interaction with the clients both in the bedroom and in the lounge. Our friend was very happy with the food.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your great feedback. We pride ourselves in offering wonderful activities within our home and have a great activities team, who work very hard to provide fun and laughter across our home. We will pass onwards your lovely feedback to all of our teams - once again, Thank you so much.


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Review from Andrea S (Relative of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have been so delighted with the level of care that my mother-in-law has received at Kendal Care Home. The staff go way beyond their duty and are constantly thoughtful preempting every need and always cheerful with it. The home is also run incredibly well and there are so many activities
laid on. Visitors are made totally welcome.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we are very proud and privileged to be given the responsibility of caring for families loved ones. We will pass on these lovely words to our care teams, who really do appreciate this lovely feedback. Once again - Thank you.


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Review from Richard S (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb! Definitely the best care home I have ever visited. All the members of staff are so kind, caring and wonderfully attentive to all the residents and in addition are incredibly welcoming to visitors at any time. The manager and the team run a care home to be truly proud of.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, feedback like this pushes us onwards, to be better, to provide outstanding care of the highest quality. We are very proud, priveleged and pleased to be given the responsibility of caring for families loved ones - we will pass onwards this lovely feedback to our teams. Thank you.


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Review from Maureen A (Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kendal Care Home is a happy place! You will always see a smile on everyone's face! Our manager is happy, the residents, staff and visitors too, will always greet and welcome you! The residents' lives are lived in comfort and in pleasure, their wonderful rooms where to live in complete leisure. Their
own en suite room if they prefer to shower, or a nurse will help you if you so desire. I must mention our foods that our chefs prepare! Better than any food you could find elsewhere. Our manager will talk to you if you need to discuss, you are important to him!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words - it is true, Kendal Care Home is a happy place, as we believe that happiness and laughter are great for the soul, and promote a feeling of well-being and togetherness. I will ensure that your lovely feedback is shared with our teams. Again - thank you


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Review from M S (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Kendal Care Home for one month. The staff are very kind and attentive and my father is comfortable and well taken care of. The food is excellent and varied. The management also takes time to listen and act on feedback.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. We always strive to deliver high-quality person-centred care, and value family feedback enormously. Again - thank you.


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Review from M S (Wife of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care and support from all the staff at Kendal Care Home, nothing is too much for them and help is always on hand. The facilities are very good and the food is always excellent and varied.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

Thank you very much indeed for taking the time to share your personal experience of the care and support provided by the staff within Kendal Care Home. It is always such a pleasure to read.


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Review from J S (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that we managed to get a place for our father at Kendal Care Home. All the staff, from Management down are very approachable and appear happy in their work. This happiness then seems to spread through the home so it doesn't feel like a care home, more a luxury hotel! Nothing we ask
is too much bother. When we visit it is like visiting extended family. We are always made to feel very welcome. My father has everything available to him that he could wish for, a beautiful garden, lots of space within the home, so many different activities it's impossible to list them all. The nursing staff are very caring and know the families of their residents. Can't rate Kendal Care Home and its wonderful staff highly enough. Thank you to everyone who works within the home.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

What wonderful comments to be reading on your experience of the exceptional care provided from a much-loved team within Kendal Care Home. Thank you for the time to review our home, it really is very much appreciated.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Kendal Care Home is calculated as follows: ( (678 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 782 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kendal Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 26 Feb 2025

Kendal care home currently has 4 beds available. We would be delighted to show you around our beautiful home.


Awards / Recognitions (6)

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Meet the Team (1)

Graham

Graham Burrell

Job Title: Registered Manager

Joined: 2022

Hi,


My name is Graham and am the registered manager here at Kendal Care Home. I am a registered nurse and experienced home manager having managed 3 other regulated care homes across the Morecambe Bay area.


A seasoned nurse with a broad experience predominantly in complex dementia nursing, I am a firm believer in delivering holistic person-centred care to all residents in my care, and I am passionate about promoting health & well-being in both residents and staff teams alike.


Frequently Asked Questions about Kendal Care Home

What types of Care is Kendal Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kendal Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kendal Care Home have?

There are 120 Single Rooms.

What are the Facilities & Services at Kendal Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kendal Care Home to the centre of Kendal?

1.1 mile(s) as the crow flies, distance by road may be significantly further.