Kendal Care Home

Burton Road, Kendal LA9 7JA
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9.8 93 Reviews
  • Kendal Care Home, Kendal
Kendal Care Home focuses on great care, all delivered in a five star living environment; a home that residents can truly call their own. The team at is committed to providing both physical and emotional well-being for residents in a safe, comfortable environment that your loved ones can call home.

The luxury, purpose-built Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District. Kendal has excellent access to road, rail and bus links. .

The dedicated and experienced team of nurses, carers and support staff always take time to get to know residents so that they can tailor care to their individual needs, and retain each resident's identity, independence and self-esteem.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. With the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

Care Provided by Kendal Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Burrell (General Manager)
  • Admission Criteria
    • Private / NHS and Local Authority
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Kendal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,900
    • Self-Funded Residential Dementia Care £1,600 – £1,900
    • Self-Funded Nursing Care £1,600 – £1,900
    • Self-Funded Nursing Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,900
  • (these prices are only a guideline, please contact Kendal Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times


  • Parking
  • Ample visitors and residents parking.


Total of 93, showing 21-40
9.8

Kendal Care Home has a Review Score of 9.8 (9.817) out of 10, based on 68 reviews in the last 2 years. Over all time Kendal Care Home has 93 reviews.

Overall Experience

  • 77
  • 14
  • 1
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Date Published

93
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Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident here and I have never seen her so happy. The standard of care that was given to her was outstanding and they met every care needs she had. They cared for her with compassion and built a trusting relationship with her, they treated her and us like family. The nurses and carers
were so thoughtful and kind and helped us understand and make appropriate care choices for what her health issues needed. The management team are always approachable and so welcoming when you arrive and always has an open door when needed. The wellbeing team do such a great job for the residents to always have an activity on and asking everyone to come and be included. The food and beverages are also great and having a dining room so everyone can eat together makes it feel like a home. My aunty loved it here and called it 'home'. My family can't thank the staff enough. Thank you all at Kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our teams. We pride ourselves in always doing the best we can, to provide a safe, warm and welcoming environment for those in our care and our families who visit. Again, thank you - we really do appreciate such lovely feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Kendal Care Home since July 2024. She had been resistant to having care at home never mind going into care at all. However, she has settled well and the many questions, requests and issues raised have been patiently worked through. The staff have been kind and patient. The
management team are accessible, approachable and responsive to questions and chatting with visitors. My mother has been encouraged and enabled to live well in this home and as a result seems to be thriving.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words of praise, which we really do appreciate. We will pass these lovely comments on to our care teams. Be assured that we will continue to support and encourage Mum to enjoy her stay with us here at Kendal Care Home, once again thank you.


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Overall Experience  Overall Experience 4.0 out of 5

First of all, thank you to the management who are always approachable and to the carers on the ward, all friendly, kind and helpful. I have just two complaints. In over 5 weeks my bedlinen was changed just once, not good. Secondly, the food was poor, it lacked fresh fruit and vegetables and odd food
combinations - pizza with diced carrots, turnips etc bizarre! I lost quite a bit of weight, now putting it back on.

Reply from Graham Burrell, Manager at Kendal Care Home

We are very sorry that your experience was not up to scratch. We always encourage our residents, families and friends to speak out if things are not going as expected. Our manager's office is in a very prominent place, he is always happy to listen and we always strive to be better. We thank you for this feedback, which we will look into and address if there are ongoing issues. Many thanks.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since December 2022. The standard of care was good when she first arrived, but has just got better and better to the point where I would now describe it as outstanding. Carers are patient thoughtful and kind. Health issues and concerns are treated appropriately with
GPs consulted if the staff think it necessary. Activities are arranged throughout the week and there's a strong sense of community. My mum is settled and content, and I'm so pleased with the care she receives. The highlight has been the support the care home staff recently gave my whole family by supporting my mum to attend her grandson's wedding. The atmosphere in the home seems to recognise that residents need friends and family so we are always made welcome when we visit and there are frequent activities that include us such as BBQ in the summer, and invites to share Christmas lunch. My mum tells me she is happy here so for me that's wonderful. Well done to all the staff.

Reply from Graham Burrell, Manager at Kendal Care Home

What lovely words and very much appreciated feedback, which we will pass onwards to our care teams. It's heartwarming to know that we have made a difference to a loved one's life and that we have been able to support Mum at the time of a significant family celebration. Again - thank you so much.


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Overall Experience  Overall Experience 5.0 out of 5

Everybody is working very hard indeed. All the staff are very caring. Some staff are exceptionally caring, respectful and tender towards the residents. Everyone does their best in a very difficult job. Good, happy, home-from-home atmosphere. Activities every day for residents.
Food is excellent and
attention to detail is very good indeed. The people here I think are very blessed indeed. They are treated with dignity.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

Good Morning and thank you so very much indeed for taking the time to share your experience of Kendal Care Home. It is always such an enormous pleasure for myself and all the staff within the home to read comments such as these.


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Overall Experience  Overall Experience 5.0 out of 5

Previously independent and living alone at 89 years of age, after having a stroke December 22, my mother is now wheelchair-bound and needs a hoist. She has been living in Kendal Care Home since April 22. My mother has thrived since living there and joins in the many activities organised. Despite being
on a semi puréed diet she loves the food and is always very very happy and cheerful. The staff are brilliant, the carers are endlessly patient, caring, and friendly. The occupational therapy/activities staff work tirelessly to ensure a huge variety of crafts and stimulating events. Management in KCH have got the running of the place absolutely spot on and I cannot praise them highly enough. Celebrating her 90th birthday last August, the care home organised a brilliant party for her, with a great singalong, food and drinks. I asked my mother the other day if she was enjoying living there and to quote she said 'I love it'. Thanks to all involved for making my mother's later years such fun!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, it's such a privilege and pleasure to look after someone with such a love for life. We will pass onwards your lovely comments to our very deserving care teams, the activity teams and our catering and domestic staff, who all work so hard to give all those who live and visit our home a wonderful experience. Again - thank you so much.


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Overall Experience  Overall Experience 5.0 out of 5

My catheter was changed by one of the nurses, it was the last person to ever change it. It has been done before by district nurses and staff at the hospitals. They explained to me step by step what they were doing and put me at ease.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you for your kind words, which we have passed onwards to the staff concerned. The staff really do appreciate this very positive feedback - Thank you very much.


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Overall Experience  Overall Experience 5.0 out of 5

A pleasant and friednly environment with caring and efficient staff.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your feedback, it is very much appreciated. We will be sure to share this lovely feedback with our care teams. Kindest Regards.


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Overall Experience  Overall Experience 5.0 out of 5

Kendal Care Home did an excellent job of looking after Dad.
The staff were always attentive and went out of their way to help out.
The home itself is very welcoming with staff, always on hand to help out. Dad was well cared for and his needs were well met, it was always reassuring to know he was in
good capable hands. A very well done to all.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, it was a pleasure to look after Dad. We send your family our very best wishes, it was so good to get Dad closer to his family network. Once again, thank you for your great feedback.


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Overall Experience  Overall Experience 4.0 out of 5

I find this care home excellent. Staff are very helpful and some go out of their way if you get confused about something that you don't understand. I don't believe how they can keep their patience because some patients are very awkward and moan a lot. They don't know how lucky we are to have such a
nice place and such a lovely place.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we will pass these on to our care teams. It's so lovely to hear that you have had a positive experience in our home. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Our Auntie has been in Kendal Care Home since January 2023. During the 15 months, we have been very pleased with the level of care she has received and lately in her last 3 months the staff have been exceptional, from the cleaners to the managers, they have shown great compassion and the carers are
to be very much admired for all they do. Great team at Kendal.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words. We are privileged and honoured to take care of families loved ones and always strive to deliver outstanding care to all of the lovely people in our care. We share all of these lovely comments and feedback with our staff teams and thank you for sharing your experiences. Many thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

If I could give 20 out of 10, I would give it! The staff were better than excellent. I will be forever in their debt for the care and consideration they gave to my aunt in her last days. A big thanks.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our teams. It was a privilege and pleasure to look after this lovely lady and your family through such a difficult time. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last three weeks at the wonderful Kendal Care Home. It was her third care home and was by far the best. We will always be grateful to the truly exceptional staff. The care and compassion shown to Mum during her short stay was just incredible.
The manager, the nursing staff, the receptionists
in fact everyone we encountered was friendly and genuinely caring. What a truly amazing group of people!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your wonderful feedback. We will feed these lovely comments back to our teams in the home, who really do appreciate recognition for their care and compassion in looking after loved ones, and ensuring that your experience as a family is the best it can be. Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

My mum went into Kendal Care Home direct from Hospital recovering from a fractured hip operation. As a family, we had been so fortunate to meet the manager when he held the same position at the residential care home where Mum lived at that time. When we needed a nursing placement the choice was so
simple. What a wonderful home the manager and his team have built. The “house” runs like clockwork, the staff are exceptional and the care Mum received was simply outstanding. During 25 years working as a business agent selling care homes, I visited hundreds of homes in the north of England and Kendal Care Home is simply the best I have ever come across. I would urge anyone looking for care to look no further than Kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we were privileged and proud to look after Mum and your family through a very difficult time. We will pass these wonderful words onwards to our nurses and care teams, this lovely feedback encourages us to work harder to provide outstanding care for our residents and families - thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

Respite care was available at the perfect time, such a relief to know my sister-in-law was being looked after while I sorted some things to make living at home easier. The home always seems clean and there are always activities going on. All staff are really friendly and approachable, from the manager
to the carers and reception staff.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your kind words, which we will pass on to our care teams. It's so good to hear that your sister-in-law had a lovely experience in our home and great to hear that she is managing living at home now, we are so happy that we have been able to help make this possible. Thank you again for your positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to the care home earlier this year. I had a few reservations about this huge step in both our lives but due to his mental health problems I could no longer care for him.
I was concerned the staff would not be able to cope with him and he would not receive the care he deserved.
How wrong I was. All the staff quickly showed how experienced and caring they were. I felt he was in a warm welcoming environment All the staff are friendly, caring and quickly assessed the best way they could help him. From initially dreading to going to see him and saying goodbye at the end of the visit I am now reassured he is in the best possible place he could be.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. We very much appreciate your lovely feedback, and are glad you feel that your loved one is safe and being well looked after.


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Overall Experience  Overall Experience 5.0 out of 5

I honestly can’t thank every single member of the team at Kendal Care Home enough for everything they do. My mother has some very complex health needs and for the past 2 years we have seen no light until Kendal Care Home saved us, all members of the team are supportive not only of my mum but of myself.
My mum's health is improving and the interaction from all departments with my mum is excellent I can honestly say my mum is in safe hands and the home itself isn’t like any other this home feels like a family with all the staff supporting in the best way they can.
The compassion shown by every member of the team is exceptional, my mother will never be how she used to but she now has a better quality of life and that’s all she has ever wanted.
We will always be grateful for everything you have all done from the bottom of our hearts thank you for bringing us some hope when we thought there was none. You have made an amazing difference in my mother’s life.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. We feel very privileged to be entrusted with the care of the family's loved ones and are delighted to hear that Mum and your family have had a good experience in our home. Care delivery is about supporting the whole family network through difficult times, and working together to improve health outcomes for those that are unwell. We are very happy to receive your lovely feedback and will continue to provide high-quality care for your Mum.


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Overall Experience  Overall Experience 5.0 out of 5

Today was Mum's first day as a resident at Kendal Care Home and I felt I just had to leave a review to say how wonderfully welcoming the staff and the other residents were towards my mum.
Mum had been very nervous about her planned move into residential care, worried that she would be left to find
her own way and overwhelmed by the newness of it all, but she needn't have worried as she was made to feel special and one of the family from the outset. it was clear to me that Kendal Care Home is a very special place with a caring and dedicated staff who go out of their way to make their residents feel at home. Thank you so much!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, we received these with gratitude, and have sent them onwards to our care teams. We believe that there is great comfort in supporting families at what can be a very difficult and emotional time, when taking the difficult steps into a caring environment for a loved one. We are so happy that we have been able to support you and Mum as a family, again, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Kendal Care Home is a lovely welcoming environment. The home is organised with caring happy staff. They are sensitive to the needs of each resident. A first class care facility.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words which we really do appreciate. Receiving lovely feedback like this is so rewarding and heartwarming, we are so glad that you have had a lovely experience in our home. Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was very lucky to spend her last weeks at Kendal Care Home. The staff are so kind and helpful and they did everything to make my mum as comfortable as she could be. I have no reservations in recommending Kendal Care Home to any others who need nursing care.

Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home

Thank you so very much for taking the time to share your positive experience of the care provided within Kendal Care Home. It is always so very heartwarming to be able to share comments such as these with the staff members.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Kendal Care Home is calculated as follows: ( (678 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 782 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kendal Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 26 Feb 2025

Kendal care home currently has 4 beds available. We would be delighted to show you around our beautiful home.


Awards / Recognitions (6)

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Meet the Team (1)

Graham

Graham Burrell

Job Title: Registered Manager

Joined: 2022

Hi,


My name is Graham and am the registered manager here at Kendal Care Home. I am a registered nurse and experienced home manager having managed 3 other regulated care homes across the Morecambe Bay area.


A seasoned nurse with a broad experience predominantly in complex dementia nursing, I am a firm believer in delivering holistic person-centred care to all residents in my care, and I am passionate about promoting health & well-being in both residents and staff teams alike.