Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times
Ample visitors and residents parking.
Kendal Care Home has a Review Score of 9.8 (9.817) out of 10, based on 68 reviews in the last 2 years. Over all time Kendal Care Home has 93 reviews.
Review from A T (Niece of Resident) published on 16 September 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, which we will pass onwards to our teams. We pride ourselves in always doing the best we can, to provide a safe, warm and welcoming environment for those in our care and our families who visit. Again, thank you - we really do appreciate such lovely feedback.
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Review from Amanda C (Daughter of Resident) published on 10 September 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words of praise, which we really do appreciate. We will pass these lovely comments on to our care teams. Be assured that we will continue to support and encourage Mum to enjoy her stay with us here at Kendal Care Home, once again thank you.
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Review from Susan G (Respite Resident) published on 5 August 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
We are very sorry that your experience was not up to scratch. We always encourage our residents, families and friends to speak out if things are not going as expected. Our manager's office is in a very prominent place, he is always happy to listen and we always strive to be better. We thank you for this feedback, which we will look into and address if there are ongoing issues. Many thanks.
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Review from Sarah C (Daughter of Resident) published on 10 July 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
What lovely words and very much appreciated feedback, which we will pass onwards to our care teams. It's heartwarming to know that we have made a difference to a loved one's life and that we have been able to support Mum at the time of a significant family celebration. Again - thank you so much.
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Review from B K (Friend of Resident) published on 21 June 2024
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Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home
Good Morning and thank you so very much indeed for taking the time to share your experience of Kendal Care Home. It is always such an enormous pleasure for myself and all the staff within the home to read comments such as these.
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Review from Amanda T (Daughter of Resident) published on 20 June 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, it's such a privilege and pleasure to look after someone with such a love for life. We will pass onwards your lovely comments to our very deserving care teams, the activity teams and our catering and domestic staff, who all work so hard to give all those who live and visit our home a wonderful experience. Again - thank you so much.
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Review from Malcolm C (Resident) published on 18 June 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you for your kind words, which we have passed onwards to the staff concerned. The staff really do appreciate this very positive feedback - Thank you very much.
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Review from P G (Son of Resident) published on 24 May 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your feedback, it is very much appreciated. We will be sure to share this lovely feedback with our care teams. Kindest Regards.
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Review from S M (Son of Resident) published on 24 May 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, it was a pleasure to look after Dad. We send your family our very best wishes, it was so good to get Dad closer to his family network. Once again, thank you for your great feedback.
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Review from Deirdre S (Resident) published on 24 April 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, we will pass these on to our care teams. It's so lovely to hear that you have had a positive experience in our home. Thank you.
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Review from A B (Niece of Resident) published on 16 April 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words. We are privileged and honoured to take care of families loved ones and always strive to deliver outstanding care to all of the lovely people in our care. We share all of these lovely comments and feedback with our staff teams and thank you for sharing your experiences. Many thanks again.
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Review from Robert B (Nephew of Resident) published on 15 April 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, which we will pass onwards to our teams. It was a privilege and pleasure to look after this lovely lady and your family through such a difficult time. Thank you again.
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Review from S C (Daughter of Resident) published on 27 March 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your wonderful feedback. We will feed these lovely comments back to our teams in the home, who really do appreciate recognition for their care and compassion in looking after loved ones, and ensuring that your experience as a family is the best it can be. Thank you once again.
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Review from T T (Daughter of Resident) published on 27 March 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, we were privileged and proud to look after Mum and your family through a very difficult time. We will pass these wonderful words onwards to our nurses and care teams, this lovely feedback encourages us to work harder to provide outstanding care for our residents and families - thank you once again.
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Review from Joanne M (Sister-in-law of Resident) published on 15 March 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your kind words, which we will pass on to our care teams. It's so good to hear that your sister-in-law had a lovely experience in our home and great to hear that she is managing living at home now, we are so happy that we have been able to help make this possible. Thank you again for your positive feedback.
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Review from Carol B (Wife of Resident) published on 14 March 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, which we will pass onwards to our care teams. We very much appreciate your lovely feedback, and are glad you feel that your loved one is safe and being well looked after.
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Review from C M (Daughter of Resident) published on 13 March 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, which we will pass onwards to our care teams. We feel very privileged to be entrusted with the care of the family's loved ones and are delighted to hear that Mum and your family have had a good experience in our home. Care delivery is about supporting the whole family network through difficult times, and working together to improve health outcomes for those that are unwell. We are very happy to receive your lovely feedback and will continue to provide high-quality care for your Mum.
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Review from Christine L (Daughter of Resident) published on 12 March 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words, we received these with gratitude, and have sent them onwards to our care teams. We believe that there is great comfort in supporting families at what can be a very difficult and emotional time, when taking the difficult steps into a caring environment for a loved one. We are so happy that we have been able to support you and Mum as a family, again, thank you.
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Review from E F (Daughter of Resident) published on 11 March 2024
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Reply from Graham Burrell, Manager at Kendal Care Home
Thank you so much for your very kind words which we really do appreciate. Receiving lovely feedback like this is so rewarding and heartwarming, we are so glad that you have had a lovely experience in our home. Thank you once again.
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Review from Andrew D (Son of Resident) published on 4 March 2024
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Reply from Tina Johnstone, Regional Operations Director at Kendal Care Home
Thank you so very much for taking the time to share your positive experience of the care provided within Kendal Care Home. It is always so very heartwarming to be able to share comments such as these with the staff members.
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The Review Score of 9.8 (9.817) out of 10 for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 68 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.817 for Kendal Care Home is calculated as follows: ( (678 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 782 Ratings = 4.817
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kendal Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 67 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Kendal care home currently has 4 beds available. We would be delighted to show you around our beautiful home.
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Job Title: Registered Manager
Joined: 2022
Hi,
My name is Graham and am the registered manager here at Kendal Care Home. I am a registered nurse and experienced home manager having managed 3 other regulated care homes across the Morecambe Bay area.
A seasoned nurse with a broad experience predominantly in complex dementia nursing, I am a firm believer in delivering holistic person-centred care to all residents in my care, and I am passionate about promoting health & well-being in both residents and staff teams alike.