Kendal Care Home

Burton Road, Kendal LA9 7JA
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9.8 93 Reviews
  • Kendal Care Home, Kendal
Kendal Care Home focuses on great care, all delivered in a five star living environment; a home that residents can truly call their own. The team at is committed to providing both physical and emotional well-being for residents in a safe, comfortable environment that your loved ones can call home.

The luxury, purpose-built Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District. Kendal has excellent access to road, rail and bus links. .

The dedicated and experienced team of nurses, carers and support staff always take time to get to know residents so that they can tailor care to their individual needs, and retain each resident's identity, independence and self-esteem.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. With the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

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Care Provided by Kendal Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Burrell (General Manager)
  • Admission Criteria
    • Private / NHS and Local Authority
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Kendal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,900
    • Self-Funded Residential Dementia Care £1,600 – £1,900
    • Self-Funded Nursing Care £1,600 – £1,900
    • Self-Funded Nursing Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,900
  • (these prices are only a guideline, please contact Kendal Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times


  • Parking

  • Ample visitors and residents parking.


Kendal Care Home Reviews (93)

Total of 93, showing 41-60
9.8

Kendal Care Home has a Review Score of 9.8 (9.817) out of 10, based on 68 reviews in the last 2 years. Over all time Kendal Care Home has 93 reviews.

Overall Experience

  • 77
  • 14
  • 1
  • 0
  • 1

Date Published

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Review from A D (Daughter-in-law of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother-in-law was in Kendal Care Home, I found all the staff very attentive and caring. The home is very friendly and welcoming, the staff are all very helpful. Everything is first-class and I wouldn't hesitate to recommend this care home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so very much for taking the time to share your positive experience of the care provided within Kendal Care Home. It is always so very heartwarming to be able to share comments such as these with the staff members.


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Review from Hazel T (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to a very nice, clean room on the 1st floor in January 2024. In spite of being 105, she'd had a hip replacement, following a fall. She was in discomfort and often in pain. The staff treated her gently and with respect. They kept a close eye on her pain control. The nurses always
had time for us to discuss concerns. We and Mum were treated with compassion, even giving us hugs when Mum passed away.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we have passed onwards to our care teams. Looking after Mum was such a privilege and pleasure; we really do appreciate this lovely feedback. Thank you.


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Review from Mandy B (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all, from reception staff to the cleaners. My mother is a resident on nursing.
I'm generally there 3 times a week. I cannot fault anything with Mum's care. All the staff are friendly and appear to actually love their residents. They do all sorts of activities. The food looks amazing. It
really is like 'home from home.'
My mum is happy and content and beautifully cared for. Who could ask for more?

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you for taking the time to review Kendal Care Home and share your experience and kind words for the staff who work with great care/attention and enthusiasm.


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Review from Judith R (Goddaughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring and informative. Visitors made welcome every day. Nothing too much trouble for them. All in all, very good.

Reply from Graham Burrell, Manager at Kendal Care Home

Many thanks for your very kind words, which I have passed onwards to all of our care teams. We really do appreciate your lovely feedback and always strive to ensure families and friends have a good experience in our home.


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Review from Julie D (Niece of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted to see my aunty being so well looked after in excellent surroundings by very caring and considerate staff. Well done! (And I'm very fussy).

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for taking the time to share your experience of Kendal Care Home. What lovely comments to be able to share with the team.


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Review from Carolyn G (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his staff at Kendal Care Home have gone above and beyond to help us with my dad. His care has been kind, caring and dignified. Without exception, all the staff were friendly, kind and helpful to our family when visiting.
We can only heap praise upon the staff and reassure them that
we are very grateful and appreciative for the hard work they all do.
Thank you.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you so much for your very kind words which we appreciate dearly. We will be sure to pass on your lovely comments to our staff teams who thoroughly deserve this recognition for their hard work and diligence. Many thanks.


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Review from D C (Husband of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone most helpful, go beyond their duty. How they know your name and keep smiling I will never know. A very caring home and friendly.

Reply from Tina Johnstone, Director at Kendal Care Home

Good morning and thank you for taking the time to review Kendal Care Home, the team will be delighted to receive your comments.


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Review from Susan P (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff put in 100% effort to ensure my parents celebrated their 71st wedding anniversary with style. Friends were invited from both outside the home and residents within the care home.
The conservatory was decorated especially with yellow roses, the food was delicious, music chosen with care
and entertainment first class. Staff came to offer congratulations with tears in their eyes. Genuine affection. Thank you so much.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you so much for taking the time to share your experience of Kendal Care Home, I am so delighted to be reading this and will make sure your feedback is shared with the team!


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Review from David P (Son of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff were helpful, pleasant and caring, going the extra mile on what was a difficult day. Could not have asked for more.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you so very much for taking the time to share your experience of Kendal Care Home. Feedback is invaluable of how, we as a service, can strive to provide good care.


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Review from V P (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcome when visiting my parents. Friendly, professional and caring atmosphere in Kendal Care Home. Residents and visitors treated with respect. Queries and requests always welcomed and acted upon positively. Staff always willing to help - with a smile!

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for taking the time to share your experiences of Kendal Care Home. It is always with immense pride that I read and share with the team.


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Review from T P (Son-in-law of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the home to be very good, with excellent, friendly and helpful staff and a very good environment for both residents and visitors alike.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for taking the time to share your thoughts. We shall be certain to share this with the staff team who will be delighted to receive this.


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Review from Cathy L (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Kendal Care Home for approximately 10 weeks, until her death in early July. During her stay she gradually became frailer and in need of more care. She was also often confused and anxious about her future. I have nothing but praise for the compassionate, thoughtful, and conscientious
way in which she was treated by the staff of the home. Her needs weren't just met, they were anticipated. She was the grateful recipient of many small acts of kindness, freely given, which were above and beyond the call of duty. I felt reassured that she was safe and well looked after and will always be thankful for the enormous sensitivity shown to Mum. This made a huge and positive difference in her final weeks. Thank you.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our nurses and care teams. We are proud and privileged to be given the responsibility of caring for loved ones, we do so with kindness and compassion. Your lovely feedback is very much appreciated, and we are happy that we were able to make a difference. Thank you again.


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Review from Caroline J (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for just a short time (expected it to be longer) and I can honestly say that I/we couldn't have wished for anywhere better for her to stay. The staff are absolutely incredible and a credit to their profession. The management are so approachable and friendly and nothing was too
much trouble. The room that Mum had was beautifully decorated and colour-coordinated with her own on-suite bathroom which she liked. It was immaculately clean! The reception area is light and bright and it's almost like your walking into a 5* hotel. The reception team were exceptionally welcoming and it felt like we had known them for years. The nursing staff who looked after Mum were compassionate, understanding, patient and most of all, dedicated.
Mum had at least four favourite carers but one in particular. She was able to have a laugh and a joke with them which she loved and they in turn loved it also. Thank you with all my heart. I will never forget you!

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words - be assured we will pass these onwards to the teams. It was a real pleasure and privilege to take care of Mum, she will be missed by us all. We strive to be the best we can be and to deliver person-centred care for all of our residents. We are so happy that as a family, you have had a good experience through difficult times. Thank you once again.


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Review from Anne R (Resident) assisted by family/friend published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place to be in.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for your recent review of Kendal Care Home. It is very kind indeed.


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Review from Brian B (Husband of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live locally and I am able to visit every day. My overriding impression is of the gentle and sympathetic and caring attitude of the staff which reflects well on the management.
Communication has been very good when required. The rooms and facilities are excellent and cleaned each day. I haven't sampled
the food but the menu offers excellent choices.
I only have one slight reservation. This relates to the second-floor dining room. The residents are sometimes messy eaters and the tables are not cleared immediately after meals. This is not good for residents or visitors.
It was disappointing later to observe that the dining room on the lower floor was immaculate.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you for your very kind words and observations - which we will pass onwards to our staff teams. We value family feedback, which helps us to improve the quality of care delivery within the home. Thank you once again.


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Review from Janet G (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having attended two events in June (BBQ and afternoon tea) I want to express my thanks and appreciation to all the staff at Kendal Care Home for their attentiveness and patience shown to all the residents. Staff seem to know everyone by first name and always have a smile and a greeting. Nothing is too
much trouble. Keep up the great work, my mind is comforted knowing my family is cared for in such a wonderful place.

Reply from Graham Burrell, Manager at Kendal Care Home

We thoroughly enjoyed putting on these events for our families and friends, we are now in the throes of organising our Summer Fete party, which will be held on the 20th of August. We strive to provide a warm, safe and homely environment for everyone living here at Kendal Care Home, and really do appreciate family feedback, encouragement and support, which spurs us onwards. Thank you once again.


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Review from Madelon G (Friend of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, I always get a warm welcome when I visit.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for your warm comments. Please be assured your thoughts shall be shared with staff within Kendal Care Home.


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Review from Mary C (Wife of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was resident in the nursing unit for just over two years due to having dementia and then suffering a stroke. His care was excellent and the staff very caring with him and the whole family. We felt lucky that he was able to be cared for in Kendal. He was admitted at a very difficult time during
lockdown but the staff did their best to help him settle in and keep in touch with the family

Reply from Graham Burrell, Manager at Kendal Care Home

Many thanks for your very kind words, which we will pass onwards to our care teams. We feel very privileged and honoured to be given the responsibility of caring for loved family members, and we are very pleased that you and your loved ones have had a good experience in our home.


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Review from S T (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving nursing care at Kendal Care Home since January. All the staff are very friendly and helpful, and very kind to my mum. She received a warm welcome when she arrived. Her room is a good size and she has a television which she likes to watch. I am very pleased with the quality
of care she is receiving. There is access also to a nurse practitioner from the local doctor's practice once a week.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words and valuable feedback, which we really appreciate and will pass onwards to our staff teams. It's a real pleasure and privilege to take care of families' loved ones and ensure that they are treated with all the love and care they deserve. Thank you once again.


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Review from Frank L (Husband of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When it was decided that my wife had to be in a home, we looked around several. We contacted Kendal Care Home and got an immediate meeting. We found them friendly and professional. This has been mirrored in all aspects in the running and welfare of the home. The staff are very caring and always happy
to help, no matter what.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams, who work so hard to ensure that people's experiences here at Kendal Care Home are positive and memorable. We try very hard to make our home feel like " home" for all of our families and are rewarded with this wonderful feedback. Thank you.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Kendal Care Home is calculated as follows: ( (678 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 782 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kendal Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 26 Feb 2025

Kendal care home currently has 4 beds available. We would be delighted to show you around our beautiful home.


Awards / Recognitions (6)

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Meet the Team (1)

Graham

Graham Burrell

Job Title: Registered Manager

Joined: 2022

Hi,


My name is Graham and am the registered manager here at Kendal Care Home. I am a registered nurse and experienced home manager having managed 3 other regulated care homes across the Morecambe Bay area.


A seasoned nurse with a broad experience predominantly in complex dementia nursing, I am a firm believer in delivering holistic person-centred care to all residents in my care, and I am passionate about promoting health & well-being in both residents and staff teams alike.