Kendal Care Home

Burton Road, Kendal LA9 7JA
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9.8 93 Reviews
  • Kendal Care Home, Kendal
Kendal Care Home focuses on great care, all delivered in a five star living environment; a home that residents can truly call their own. The team at is committed to providing both physical and emotional well-being for residents in a safe, comfortable environment that your loved ones can call home.

The luxury, purpose-built Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District. Kendal has excellent access to road, rail and bus links. .

The dedicated and experienced team of nurses, carers and support staff always take time to get to know residents so that they can tailor care to their individual needs, and retain each resident's identity, independence and self-esteem.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. With the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

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Care Provided by Kendal Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Burrell (General Manager)
  • Admission Criteria
    • Private / NHS and Local Authority
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Kendal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,900
    • Self-Funded Residential Dementia Care £1,600 – £1,900
    • Self-Funded Nursing Care £1,600 – £1,900
    • Self-Funded Nursing Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,900
  • (these prices are only a guideline, please contact Kendal Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times


  • Parking

  • Ample visitors and residents parking.


Kendal Care Home Reviews (93)

Total of 93, showing 61-80
9.8

Kendal Care Home has a Review Score of 9.8 (9.817) out of 10, based on 68 reviews in the last 2 years. Over all time Kendal Care Home has 93 reviews.

Overall Experience

  • 77
  • 14
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Date Published

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Review from Glenn B (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers with dementia and moved to Kendal care home in January 2023, in the previous home care home she could not settle and was trying to escape plus hitting out at the staff, this was very out of character of her.
How things have changed since Kendal Care, it is much more open with plenty
of space to walk around, the rooms are of a good size and all the staff are excellent. She has made many friends and has settled in extremely well, the home feels very warm and welcoming.


Head of the establishment the care manger is doing an excellent job his one-to-one talk at the start was very good and professional.


Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, which we will pass onwards to our care teams. It's a pleasure and a privilege to take care of people's loved ones, we are so happy to hear that mum has settled in well, and is enjoying her stay with us. Thank you.


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Review from Raymond B (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are most helpful and polite. I'm kept updated on any problems with my wife ie: needing medical attention and can visit her at any time.

Reply from Tina Johnstone, Director at Kendal Care Home

Good afternoon and thank you for your thoughtful comments. It is always a pleasure to be able to share positive experiences with the staff here at Kendal Care Home.


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Review from S A (Relative of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two family members currently in the home, receiving residential care starting in the last few months and dementia care over the last 2 years, different but challenging care needs. The management together with the caring and professional staff, provide an excellent level of care with both compassion
and support for not only residents but family members. There is always a warm welcome from the moment you arrive and this carries on throughout the home from all staff, nothing is ever too much trouble. Everywhere is clean, bright and airy. The rooms and communal areas are welcoming and spacious the dining areas are always beautifully laid out and the food is always well presented with varied choice of menu. There are lots of garden areas to sit or walk around, when you visit and planned activities for those residents who wish to take part. We thank everyone at the home for their continued care and compassion.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for taking the time to share your personal experience of Kendal Care Home with us. We shall certainly share your comments with the staff team.


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Review from Stephen C (Respite Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident for a short while. Right from the start the staff were excellent, they were well informed about my condition, they were very helpful and would go out of their way to other help. The room was well laid out it felt more like a holiday.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for your kind words that we shall, of course, share with the staff involved with your support during your stay within Kendal Care Home.


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Review from Andy C (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Kendal Care Home in April of 2022 and has been there for over a year now, suffering from Alzheimer’s dementia, the care home manager was extremely supportive in meeting with my mum, my sister and me to reassure Mum about the move before she moved in. The room is really nice more like
a hotel room than a care home room and the food choice is excellent, a large choice for breakfast and two choices for lunch and dinner, the staff are superb, caring and reassuring, arranging regular activities to keep residents active, yesterday there were two carers working with three residents on the activities so really well staffed. I am always able to talk to the care home manager when I need to discuss Mum's care and little things like a hairdresser on site make a big difference, regular visits from the local nurse to the home and eye tests being arranged make things easy for Mum and myself,
I couldn’t be more pleased with the home we chose.

Reply from Tina Johnstone, Director at Kendal Care Home

Many thanks for the wonderful comments of your experience within Kendal Care Home. I am sure the whole team will be thrilled that they have made such a positive impact on yourself, your family and of course Mum.


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Review from M M (Wife of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was well looked after despite his illness presenting challenging behaviour. All staff and managers played their part with the two ladies who ran reception very helpful to me. Thank you for his care.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for taking the time to share your thoughtful comments of the team within Kendal Care Home. We shall be sure to share them with all.


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Review from Zoe H (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to enquire about a place for my dad, I have been really happy with the service provided by Kendal Care Home. The home manager took a real interest in my dad's needs, asking pertinent questions so he could really get to know him. Also listening to what we wanted and needed as
a family. The manager has been incredibly supportive throughout. Since Dad arrived, the staff have been fantastic. Dad is shown respect and his dignity is maintained at all times. Staff consult us on Dad's needs and always take the time to sit with us and explain how he has been, discuss any changes and ongoing plans for his care and treatment. The communication between staff and the family is excellent. Staff are kind and friendly and we have felt welcomed since the day Dad arrived. Dad's care is excellent. The room and facilities are also excellent, which makes a world of difference. I would not hesitate to recommend Kendal Care Home.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you so much for your very kind words, it has been a pleasure to look after you as a family at a very difficult time. I will pass on your lovely comments to our care teams, who work very hard each day to ensure those in our care are treated with dignity and respect and are well cared for at all times. We send you and your family our very best wishes. Thank you.


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Review from H W (Partner of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My partner came to this care home on 23rd February 2023. Upon arrival his bed wasn't made up, no one to explain procedures e.g. meal times etc and no friendly welcome. Poor communication and language barriers.
I stayed with him for 2-3 hours. Upon my return home, I received a telephone call from the
home to say my partner had got out of bed and was found crawling along the corridor.
What kind of care home is this that allowed this to happen?
I would not recommend this care home under any circumstances.

Reply from Graham Burrell, Manager at Kendal Care Home

We are deeply sorry that you feel you have had a bad experience when in our home. At the point of pre-admission of all potential new customers, we work diligently with our partners and families to gather appropriate and trusted information, which forms the basis of decision-making around person-centred care needs, and whether or not as a care provider, we are able to successfully and safely meet a person’s care needs.
Unfortunately in this instance, the information we gathered from numerous sources, did not highlight the more complex aspects of your loved one's care requirements, which were only discovered once the admission had taken place. This is ultimately why this placement failed from the outset.
Again, we are truly sorry that this admission failed, and that you feel like you had a bad experience. We have taken a “ lessons learned” view of this experience and have made some changes to the way in which we gather information, which will assist us further with data collection


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Review from Thelma K (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all aspects of my mother's care. She came here on discharge from the hospital and could not walk or do much for herself. The kindness and patience of the staff, through gentle but firm encouragement, transformed her to the point where she is able to do a lot for herself. The environment,
activities, food and cleanliness are all fantastic, but it is the gentle, kind, amazing care staff who deserve the greatest praise. Thank you all.

Reply from Tina Johnstone, Director at Kendal Care Home

Thank you very much indeed for such lovely comments. Please be assured these comments shall be shared with the staff team within the home as you have spent time putting your thought into words.


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Review from E C (Wife of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Short of staff, very obvious.
Laundry - ironing - needs attention, clothes don't come back as they went!
Housekeeping - dirty windows in the dining room.
The staff are all very helpful but some it's difficult to make them understand what you are trying to ask/what they are trying to tell you.

Reply from Tina Johnstone, Director at Kendal Care Home

I am extremely apologetic that this has been your recent experience within the care home but I would also like to thank you for your time to review so experiences such as these can be minimised in the future.


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Review from G C (Next of Kin) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking after the client for 3 years, after her losing her son it became very hard for her to stay at home. Since coming to Kendal Care Home she has a lovely room with an ensuite. She's eating properly and engaging with her new friends every day. She's now a lot happier thank you Kendal Care Home!

Reply from Graham Burrell, Manager at Kendal Care Home

It's always a pleasure to take care of loved ones, thank you so much for your kind words and ongoing support. The team work diligently to ensure that we deliver person-centered holistic care every day - we will be sure to pass on your lovely comments to all the staff here at Kendal Care Home.
Kindest Wishes
Graham and The Team


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Review from Lynn D (Next of Kin) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in respite for 4 weeks, the staff are so friendly, nothing is to much trouble. The manager is so approachable. They have made my mum's stay a positive experience for her. She is using skills, we thought she had lost. She is mixing and making friends. I would recommend Kendal care home
to anyone. Thank you for looking after my mum so well.

Reply from Sarah Willitts, Regional Director at Kendal Care Home

Thank you so much for this lovely review - I am so pleased to hear how well Mum is doing - very best wishes.


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Review from Mark F (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is just reaching 100 years of age and now needs 24 hour support.
Moving from her home of 15 years has been an emotional challenge.
The transition has worked out brilliantly.
The Manager installed a lot of confidence when we came to look around the home and the product speaks for itself.
From
our immediate arrival and during the first four days the staff have been very caring, kind and patient with Mum and I have been able to leave the home feeling confident that she is being well looked after. After just two days she was mentally and emotionally in a very good place and very settled.
We are hoping that over the next couple of weeks she will get to know the other residents a little better and enjoy the facilities that the home provides.
We are very happy to have chosen Kendal Care.

Reply from Graham Burrell, Manager at Kendal Care Home

Thank you for your very kind words which we very much appreciate. We work very hard to ensure that family and friends are supported, and loved ones are cared for with professionalism and dignity.
Graham & The Team


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Review from Hilary A (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just enjoyed her 100th birthday at this excellent care home. The staff are kind and caring, the chef made her a special cake, and the staff decorated the room with banners and balloons. We were so grateful to them for making her special day so happy and memorable.
Definitely going the
extra mile, here! Thank you so much to all the staff who look after her in so many ways. A day to remember.

Reply from Graham Burrell, Manager at Kendal Care Home

It is always a privilege and a pleasure to support our families and their loved ones here at Kendal Care Home. We are so happy to have been able to help and to have given you a memorable experience on a very special day. Thank you so much for your very kind words which we will pass on to the teams.
With Kind Regards
Graham and the team at Kendal Care Home


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Review from C S (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father has been in Kendal Care Home for just over a year following a stroke. The care he is receiving I find is excellent. Staff are always very pleasant, welcoming and obliging whenever we visit or call. Rooms and any other areas I have seen always look very clean.

Reply from Sarah Willitts, Regional Manager at Kendal Care Home

Thank you for this kind review, that is so good to hear and we will share this with the team.


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Review from Cherry A (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home looked after Mum very well during her 15 months as a resident. She made a close friend with another of the residents which made her stay there easier. I would like to say the care and attention in her last few weeks was commendable.

Reply from Sarah Willitts, Regional Director at Kendal Care Home

Thank you for your lovely review. It was an absolute pleasure to care for your mum. Thank you.


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Review from Emma M (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kendal Care Home looked after my mum for just over four months. She liked the accommodation and staff. She liked the activities. Kendal Care Home was very efficient in registering Mum with the local GP on arrival. The unit manager was very responsive to my concerns at one point and the subsequent, next
day GP appointment was also very accommodating of my experience of my mum's illness. During Mum's decline, the staff made her very comfortable and helped my family in the last few days, making sure we had everything we needed to ensure Mum was pain-free. The days after her death they helped with the next steps and saying goodbye with dignity and privacy for which I am very grateful for.

Reply from Sarah Willitts, Regional Manager at Kendal Care Home

Thank you for your kind words. I am glad the staff could support you and Mum through this difficult time. I will pass on your words to the staff.


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Review from Rachel B (Daughter of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Kendal Care Home in November 2019, having suffered a stroke. This was very upsetting and life-changing for my father and our family. From the very first contact with Kendal Care Home, I was made to feel totally reassured and everything was organised so quickly and in a compassionate
and professional way - it really did make such a difference.
All the staff are extremely kind, caring and compassionate, not only to the residents but also in the support given to the family. They become like your own family and friends. The atmosphere is always upbeat and cheerful and nothing is too much trouble. The activities are great and there is always something for residents to join in with.
The food is consistently nutritious and all home-cooked on the premises.
Residents' rooms and all the residential areas are very clean, spacious and welcoming. I also like the fact that it has a lovely large garden.
I am so pleased we chose Kendal Care Home for my father and would highly recommend.

Reply from Sarah Willitts, Regional Manager at Kendal Care Home

Thank you so much for your kind review. It really means a lot to the staff to know you are happy with the job that they do and it’s an honour to look after your lovely Dad. Thank you.


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Review from R W (Sister of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was admitted into Kendal Care Home in December 2019 with terminal cancer. He received very dedicated and professional care throughout his time there, which was just over a month before he died on the 4th of January 2020. The ethos of the care home was to ensure my brother had the best possible
quality of life in the circumstances and that he was comfortable and pain free. The nurses and carers and staff were also extremely kind to me. My brother could not have been in a better place.

Reply from Sarah Willitts, Regional Manager at Kendal Care Home

Thank you for your kind words. I will ensure that the staff receive this feedback. Thank you again.


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Review from Sally L (Daughter of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident on the Dementia Unit at Kendal Care Home for over 17 months, initially, we had the choice of a few care homes but I was sold within a few minutes of walking into this home, with its stylish modern decor and welcoming, informative, friendly staff. It’s such a huge decision to
make for your Father but safe in the knowledge we made the right choice. Dad was always extremely well cared for, and staff were forever thinking of new therapies to make my Dad more settled. He loved men in sheds where he made a fantastic birdhouse which takes pride of place now in my garden. He was always clean and tidy which was greatly appreciated. I lost my dear Dad on Christmas Eve, and will never forget the love, support, knowledge, patience and understanding in making my Dad comfortable, keeping us updated always, telling us what will/could happen next, and at all times, respecting my dads wishes and dignity and supporting us at such a difficult time, well done and thank you so very much.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Kendal Care Home is calculated as follows: ( (678 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 782 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kendal Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 26 Feb 2025

Kendal care home currently has 4 beds available. We would be delighted to show you around our beautiful home.


Awards / Recognitions (6)

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Meet the Team (1)

Graham

Graham Burrell

Job Title: Registered Manager

Joined: 2022

Hi,


My name is Graham and am the registered manager here at Kendal Care Home. I am a registered nurse and experienced home manager having managed 3 other regulated care homes across the Morecambe Bay area.


A seasoned nurse with a broad experience predominantly in complex dementia nursing, I am a firm believer in delivering holistic person-centred care to all residents in my care, and I am passionate about promoting health & well-being in both residents and staff teams alike.