Kendal Care Home

Burton Road, Kendal LA9 7JA
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9.8 93 Reviews
  • Kendal Care Home, Kendal
Kendal Care Home focuses on great care, all delivered in a five star living environment; a home that residents can truly call their own. The team at is committed to providing both physical and emotional well-being for residents in a safe, comfortable environment that your loved ones can call home.

The luxury, purpose-built Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District. Kendal has excellent access to road, rail and bus links. .

The dedicated and experienced team of nurses, carers and support staff always take time to get to know residents so that they can tailor care to their individual needs, and retain each resident's identity, independence and self-esteem.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. With the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

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Care Provided by Kendal Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Graham Burrell (General Manager)
  • Admission Criteria
    • Private / NHS and Local Authority
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (120)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Kendal Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,900
    • Self-Funded Residential Dementia Care £1,600 – £1,900
    • Self-Funded Nursing Care £1,600 – £1,900
    • Self-Funded Nursing Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Care £1,600 – £1,900
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,900
  • (these prices are only a guideline, please contact Kendal Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times


  • Parking

  • Ample visitors and residents parking.


Kendal Care Home Reviews (93)

Total of 93, showing 81-93
9.8

Kendal Care Home has a Review Score of 9.8 (9.817) out of 10, based on 68 reviews in the last 2 years. Over all time Kendal Care Home has 93 reviews.

Overall Experience

  • 77
  • 14
  • 1
  • 0
  • 1

Date Published

93
20
34
67
26

Review from Gillian B (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't give enough praise for the care that is being provided for my dad. He is being cared for on the nursing unit at Kendal Care Home.
Every single individual on that ward, from the nurses, carers, laundry ladies, occupational therapists, physio have shown so much care and respect towards my dad
and my family.
Great management and an incredible place from the minute you walk in the door. This is how the elderly and the sick should be cared for.

Reply from Sarah Willitts, Regional Manager at Kendal Care Home

Thank you so much for this review - I will share this with the team who I know will be delighted. Please don’t hesitate to ask if we can do anything else.


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Review from N R (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Kendal Care Home enough for their support and care of my father. Although a short sta, Dad was welcomed by all, and know by name by many staff members, from occupational therapy to nursing, through to management. As a family, we were so pleased that my Dad spent his final
days in such a peaceful and compassionate environment, and were touched by the empathy shown towards him. Most importantly, Dad's dignity was retained at all times, even under the most difficult of circumstances. Particular thanks to two certain staff, you know you are even if we can't use your names.

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Review from Sue B (Mother of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter, aged 50, has Down syndrome and early-onset Alzheimer's, Dementia. She has been in Kendal Care Home for the past 10 months. She is unable to stand, walk or move her lower body at all, even in bed so is hoist dependent, and requires a special chair when out of bed. She is doubly incontinent,
cannot feed herself, needs thickened fluids and pureed food. In other words, she is totally dependent on carers and cannot advocate for herself. I was told by most care homes that they would not take as she has Down syndrome. Fortunately, I asked Kendal Care Home and they welcomed her. It was the right decision, and she receives excellent physical and health care from the nurses and carers. She is always treated with kindness and respect. The Activity staff include her in activities - she loves music - and OT staff give her exercises to retain what mobility she still has. I also feel supported and part of a caring community. I strongly recommend Kendal Care Home to anyone needing care.

Reply from Nigel Francis, Manager at Kendal Care Home

Thank you for your positive feedback. The confidence and respect these words bring to the staff team are so valued. I am delighted that the care and attention makes a positive difference to young woman who brings joy to many.


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Review from Paula C (Daughter-in-law of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kendal Care Home offers a safe, clean, tidy, well-managed place to be looked after. The rooms are well furnished and nicely arranged for the differing needs. Our relative is treated with respect and feels safe and looked after/well cared for.
My only criticism would be the lack of stimulation provided.
Understand that the staff are always busy, it's a shame there isn't more provision for one to one or small group interaction.

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Review from Dianne W (Niece of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past three months, since my aunt came to Kendal Care Home, we have found the standard of care excellent. Well cared for with dignity. Rooms are perfect. Both management and staff always have time to listen and provide support.

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Review from John B (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good with Mum. The home is kept nice and clean. Mum enjoys the food and the singing in the afternoons.

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Review from Linda B (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kendal Care Home supported and lovingly cared for my dad during his journey through dementia. The way the staff treat Dad's confusion and distress was amazing. He came to see them as family and friends enjoying what he could in his situation, he knew he was ill but his struggle was diminished as he
enjoyed the special sessions, activities and routine of this special little community. The staff have been amazing, even attending his funeral and I can't praise them enough. Thank you.

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Review from Christine E (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble here for the staff. They go over and above their care duties, speaking and engaging with the residents on first name terms to make them feel calm and relaxed.


My only remediation would be more staff so they have more time to sit with residents, hold their hands and reassure

them as that is what most of them enjoy.


The actual building is lovely and very modern. Meals are varied and home cooked.


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Review from David B (Son of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing team all seemed to be genuinely caring and professional people; I felt as happy as I could be, under the circumstances, leaving my parents in their care.

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Review from S G (Son-in-law of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home to be very caring and knowledgeable about the needs of my mother-in-law.

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Review from J H (Brother of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister received whilst in the home was excellent. I was kept informed every step of the way through her care plan. Discussion took place when circumstances changed and end of life care was put into place.

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Review from George D (Son of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care, attention and facilities at Kendal Care Home. I think all the staff are efficient and caring and are doing a very good job looking after my 97-year-old mum. Thank you so much!

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Review from Nigel K (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed on the residential floor of this care home. She settled in quickly and felt safe, especially given her initial reluctance to be in a care home. The clean and modern environment is lovely, with a variety of shared areas which are well furnished and decorated. All rooms are of equal standard
and size with good quality furniture and a well fitted en-suite wet room. The overall feeling is that of a 5 star hotel - what every elderly person deserves. All the staff we encountered were friendly and extremely caring, being sensitive to individual needs. Meals are served either in the residents' own rooms or in the pleasant dining room where staff eat with residents, helping and encouraging them as needed. There is always a choice of good quality food and flexibility in catering for individuals. This care home has been through difficult times in the past but with the current strong management team, systems and procedures are being put into place. I strongly recommend this home.

Reply from Andrea Gamble, Regional Operations Director at Kendal Care Home

Thank you for your very positive comments and endorsement of the many improvements made at the home over recent months. The new manager has managed to recruit a strong supportive team within the homes, supported by the regional manager; all of which have driven the quality improvements.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Kendal Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 68 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Kendal Care Home is calculated as follows: ( (678 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 782 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kendal Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 26 Feb 2025

Kendal care home currently has 4 beds available. We would be delighted to show you around our beautiful home.


Awards / Recognitions (6)

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Meet the Team (1)

Graham

Graham Burrell

Job Title: Registered Manager

Joined: 2022

Hi,


My name is Graham and am the registered manager here at Kendal Care Home. I am a registered nurse and experienced home manager having managed 3 other regulated care homes across the Morecambe Bay area.


A seasoned nurse with a broad experience predominantly in complex dementia nursing, I am a firm believer in delivering holistic person-centred care to all residents in my care, and I am passionate about promoting health & well-being in both residents and staff teams alike.