Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
Submit a Review
9.8 126 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Show Barchester Lancaster Grange Care Home on the Map

Care Provided by Barchester Lancaster Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charles Sadler (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Lancaster Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Lancaster Grange Care Home Reviews (126)

Total of 126, showing 1-20
9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Lancaster Grange Care Home has 126 reviews.

Overall Experience

  • 95
  • 26
  • 4
  • 1
  • 0

Date Published

126
2
11
13
113

Review from George S (Husband of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Lancaster Care Home for 2 years. During this period I have been more than pleased with all aspects of my wife's care. The staff from the manager downwards have always displayed a professional attitude, caring support and total friendliness. I have always been informed
of my wife's concerns and been involved in all decision making processes. They have been extremely helpful on occasions when I have felt confused by what has been said about outside agencies (i.e. social services). You should be proud of Lancaster Grange.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

You are so much a part of our wonderful community as is your beautiful wife. We love you coming in every single day to sit and read your morning newspaper together. In fact I tend to judge how early or late I am for work by when we pass each other every morning.Thank you so much for your kind review, it really make a difference for us all. You always treat the staff so wonderfully. Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen H (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum to residential care was a huge decision. Lancaster Grange stood out immediately in terms of attitude, ease of planning and listening to our needs. Mum, in spite of her devastation admitting she could no longer cope on her own and leaving her beloved home, has settled in beautifully. After
10 months, she feels Lancaster Grange is her home. The staff feel like family. There is a wonderful sense of community. As her family, I feel as much a part of Lancaster Grange as the residents and staff alike. Obviously, I'd like Mum to be living independently but Lancaster Grange comes a very close second.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Such a lovely review and we are extremely grateful. Your mother is a huge part of our lives here and now an even bigger part of mine as she's just two doors down. We all love her positivity and I can't wait to see her spending time in her garden area in the spring. Absolutely all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary C (Respite Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to make a special mention to certain members of staff, they have gone way above expectations, being particularly helpful and reassuring. All the staff are very good and helpful.
Thank you.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Such a lovely review from such a wonderful person. Honestly, we love working here in your home and we are truly grateful for all the praise you kindly leave upon the staff. You have such a positive outlook on life and it's a joy to be around you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally S (Goddaughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly caring home.
Nothing is too much bother.
Residents have entertainment every day.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Such a lovely review, thank you so much for kindly giving this feedback. We pride ourselves on what happens here and the activity team is right at the front of the fabulous support given.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard L (Son-in-law of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On Monday I had the pleasure of taking my favourite mother-in-law in her wheelchair for a visit to Fernwood park opposite the home. It was organised by the senior activities coordinator, assisted by members of staff (some who had come in to help on their day off!) and volunteers. What a great idea.
It made twelve residents very happy, especially as it included an ice cream! Thank you and well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michaela F (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant from admin to care, to manager.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

What a review, you are such a lovely person and your mother equally so. You must be our most frequent visitor and I and the team on Clumber love to see you. Your mother and you are very popular here. Thank you for the lovely praise - Lancaster Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene J (Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with all the staff do for me.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Thank you so much for saying this, we love supporting you in your home here. Life wouldn't be the same without our daily catch-ups on my walk rounds. You are one of the world's trues gems. We are always here for anything you need - Lancaster Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum feels very safe and secure here. All the staff go over and beyond to make sure all the residents are happy and feel loved.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Thank you so much for your kind words, these are very much appreciated by the team here. We are very grateful for the kindness you show to all, including the activity team that you are so close to. Your mother, rightly so, is very dear to us, she is always very happy to see me on my walks around the home. She always makes me feel great about myself, who wouldn't want to hear the lovely words she always says?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V L (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Barchester Lancaster Grange Care Home is a good care home. It is light, airy and cheerful. The staff are great, very hardworking and caring and the food is good too!

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Thank you for leaving this review, we are most grateful, your husband and my namesake is, without doubt, one of the most colourful people in the home. I could waste days hearing about his incredible life. I am so grateful for all the life and management advice he continues to give me. The home wouldn't be the same without him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat K (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having now been a resident for three years and five months, I have to say the high standards have always been in evidence. What more can I say? I couldn't wish for more.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Thank you so much for such a lovely review, we love working with you in your home. You are full of such positive energy and this radiates to other residents and our staff team. Absolutely all the best - Lancaster Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona B (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Lancaster Grange in the Memory Lane community since January 2023. She continues to receive excellent care and enjoys the activities as much as her dementia permits. Staff are constantly patient, kind, and caring and Mum is settled and happy in the home.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Thank you so much for your wonderful feedback, your mother is very dear to us and we are we absolutely love having her here in our home. All the best, Lancaster Grange.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean W (Respite Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Lancaster Grange Care Home excellent in all I could have wished for, care, food, cleanliness and kind and efficient staff. The manager is helpful to staff and patients. The activities are outstanding and amusing. Hairdressing is very accommodating. Housekeeping and maintenance, are perfect.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial visit to Lancaster Grange Care Home, everyone was very helpful and supportive. My mother needed respite care after a spell in the hospital and the care and support she received have enabled her full recovery, she is now able to return to her own home. She is now confident she can manage
with support from self. The staff have been wonderful and the range of activities available enable residents to mix together and have some fun. Would highly recommend Lancaster Grange Care Home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well satisfied with a caring community.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

You are so central to the wonderful community here at Lancaster Grange. Thank you for such a lovely review. Absolutely all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda B (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home for my mum. Wonderful friendly and caring staff. Great activities and variety of entertainment. Good food, clean rooms and lovely room overlooking pretty gardens.
It is reassuring to know that my mum is in good hands and being looked after so well. Thank you.

Reply from Charles Sadler, Senior General Manager at Barchester Lancaster Grange Care Home

Thank you for such lovely comments, we love your mother, and she has settled in so well to life at Lancaster Grange.
Absolutely all the best to you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elsie H (Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel that hairdressing and podiatrist should be included in our fees, as they are in most care homes.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here in early December 2021 from the hospital, after I had a fall in my bungalow and had a damaged femur. As I was now living on my own, with no relatives nearby, I always thought that Lancaster Grange Care Home was where I would like to live, and I come here without seeing it. I have sold my
bungalow and I am very happy here meeting everyone and taking part in varied activities and trips out in the minibus.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lancaster Grange Care Home

We are pleased that you have settled so well into the home. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter-in-law of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, the staff are super friendly and take care of all the residents to keep them feeling like they are at a home away from home. They take pride in what they do and this shows in the detail of the events they plan and the care they give. My father-in-law has made friends, is stimulated
mentally and it has had such a positive impact on his dementia. I would recommend this care home to anyone looking for a loved one.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky S (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lancaster Grange for five weeks, and as a family, we are really happy with how she has settled. She has put weight on, which is brilliant. She joins in what she can; being 100-years-old, she is a bit limited.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R J (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lancaster Grange for about two months now. Since moving in, her well-being has improved greatly. She is now eating much better, and her conversation has also improved. This is very much down to the care she is receiving. The only thing I would say is that at times, staff members do seem
overstretched.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Barchester Lancaster Grange Care Home is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager

Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.


Frequently Asked Questions about Barchester Lancaster Grange Care Home

What types of Care is Barchester Lancaster Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Lancaster Grange Care Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Lancaster Grange Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Lancaster Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lancaster Grange Care Home to the centre of Newark-on-Trent?

2.8 mile(s) as the crow flies, distance by road may be significantly further.