Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
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9.8 126 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lancaster Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charles Sadler (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Lancaster Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Lancaster Grange Care Home Reviews (126)

Total of 126, showing 21-40
9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Lancaster Grange Care Home has 126 reviews.

Overall Experience

  • 95
  • 26
  • 4
  • 1
  • 0

Date Published

126
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11
13
113

Review from Anita W (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the home and Mum's room. She seems really happy here and has settled well, and she seems to like all the staff, and all are very helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J G (Son of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As well as being safe, Dad is content and well looked after. The staff are all friendly and only too willing to assist when required. Dad thoroughly enjoys the outings in the minibus. He also really appreciated the community feeling that exists with other residents and staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S P (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay.
A whole new wonder of care homes.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T B (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since 2021 (July). Unfortunately, a lot of this time we have spent in lockdown due to covid so visiting has been confined to mum's bedroom or pod. Under these circumstances, staff have dealt with this extremely well and cannot do enough for us and mum. The activities have been
excellent even though curtailed outside visits etc. Overall the team at Lancaster Grange excelled in very difficult times. Many thanks to all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J P (Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the home and garden enjoy the walks.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from R S (Nephew of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for nearly 2-years and a difficult 2-years for everyone due to COVID. Throughout the period, I have had constant access to visit up to 3-times/week in her room one-to-one reading about other national experiences during Covid has made us realise how lucky we have been with
Lancaster Grange and its staff. But my aunt is happy at Lancaster Grange a Care Home will never be the same as living independently, but the staff go as far as they can to mitigate this; they give her the care and support that she needs, yet the space that she wants when appropriate. I won’t single out particular staff members as that would be exclusive to the rest; suffice to say that my aunt has made many friends from amongst them, and I have always found them extremely kind and approachable if I have wanted to query anything or make a particular change to her care. Thank you, Lancaster Grange

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E S (Resident) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Caroline G (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to Mum is thorough and of an exceptionally high standard. Mum's needs are always met and managed brilliantly. I am always informed of any changes in my mum's day to day routine and health. The whole staff make the home a safe environment for her to live with dementia. The nursing/care
staff have a wealth of knowledge and experience to ensure Mum has the best of everything. From the cleanliness, fantastic meals, constant entertainment, management and nursing team, I have no hesitation to recommend Lancaster Grange.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Michael N (Son of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my mother by the excellent team based in Newark.
Since she moved to the home last year, the team have supported us in seeing my mother as much as possible in difficult times. We are extremely grateful. She is well looked after and well-fed and seems very comfortable
and content. She also enjoys joining in or simply just watching the activities and of course, singing! Many thanks as always.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L O (Friend of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Lancaster Grange for respite following a period of time in hospital due to serious falls. She had fabulous support and care whilst recuperating and got her back on her feet. She loved the staff who were very respectful and treated her with dignity. The food was plentiful, generous
sized room and plenty of activities. As a main visitor I was made very welcome even through this covid time. Will definitely return for further respite.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L B (Granddaughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma is really happy here, well done to all the staff at Lancaster Grange.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C P (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and concern the staff demonstrate are excellent.
Recently, when having video calls with Mum, the experience is greatly helped by the interaction of the care staff.
The home has always appeared super clean and well maintained.
I would definitely recommend.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C T (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are extremely kind and patient. My mother particularly enjoys the activities and the trips out with other residents. Not enough staff in resulting in 6 am shower - too early!
Value for money is low.
Expensive meat is not cooked so as to tender for old people, often warm. The room needs to
have better insulation/draft around the door and window.

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Review from James M (Son of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with all the care staff at the home. This group includes not only the direct care staff but all staff including reception, meet and greet and in particular the staff that organise activities and functions. Throughout this difficult period, they have succeeded in managing to
keep the residents occupied and entertained, no mean feat. All the staff have my grateful thanks for their help and pleasant demeanour.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments, which are very much appreciated, regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B D (Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable staff are caring and helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J L (Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy in the care home. Everyone is very kind to the staff. Regarding the food, I find no problem with anything so far.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K C (Respite Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like staying here at Lancaster Grange.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S P (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for. She is made to feel special and part of the Lancaster Grange family. As relatives, we are made to feel part of the family too. They are a great team throughout the home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Care / Support

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Review from K M (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here. Loves all the staff joins in the abundance of activities. Could not want for more.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J E (Daughter-in-law of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy that mum is a resident in Lancaster Grange. The standards of care and respect are excellent. Mum feels safe and well cared for. We are impressed with the attention to detail and the attention to mum's interests and preferences. All the staff are professional and welcoming. Mum especially
loves the soup!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Treated with Dignity

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Barchester Lancaster Grange Care Home is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager

Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.