Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
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9.8 126 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lancaster Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charles Sadler (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Lancaster Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Lancaster Grange Care Home Reviews (126)

Total of 126, showing 41-60
9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Lancaster Grange Care Home has 126 reviews.

Overall Experience

  • 95
  • 26
  • 4
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  • 0

Date Published

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Review from W W (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mum's care. The staff are friendly and professional. I am confident that my mum is safe and well cared for. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J M (Daughter of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been hugely grateful for the care and compassion shown to my father and his three daughters by all the staff at Lancaster Grange during the weeks he has been a resident there. They have been very proactive and reactive in identifying and providing the support my father has needed. Each and every
staff member has been an example for your company.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from B H (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Lancaster Grange is excellent. I worked in a care home for 15 years, so know what is expected from the care given to residents and the home itself. Lancaster Grange exceeds in every way. The staff are excellent not only to the residents but also to the families, nothing is too
much trouble. They all seem to go over and above. The home is kept beautiful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K P (Granddaughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in faw away, I don't get to visit grandma as much as I would like too but the care homes facebook page provides me with a valuable connection. It enables myself and my children to see what grandma is doing and how happy and well she looks. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M S (Nephew of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, good level of care. Very clean. All is very good.

Reply from Charlotte Widdison, Head of Activities Department at Barchester Lancaster Grange Care Home

Thank you for taking the time to review Lancaster Grange, I will feed back the information provided to our staff here. We appreciate your kind feedback.


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Review from J M (Wife of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and very caring staff make this a happy place to reside. The entertainment staff are amazing and make a great effort to encourage participation in communal activities.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from I H (Son of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home, nicely furnished and very caring staff. The food is excellent. They look after my dad very well. It's more like a 5-star hotel than a care home.

Reply from Charlotte Widdison, Head of Activities Department at Barchester Lancaster Grange Care Home

Thank you for taking the time to review Lancaster Grange. We feel very happy to read your review and we will feedback to all of the staff here.


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Review from Kim H (Granddaughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were initially reluctant as a family to move my grandma from the house she has lived in for all her adult life, but we are now so pleased we chose to make the move to Barchester Lancaster Grange Care Home. It is so reassuring to know that she is safe, cared for and understood - the staff have been
absolutely fantastic since she moved in. It is so lovely seeing Grandma join in with the activities on the Facebook feed and has given us a feel of her day to day life there despite lockdown restrictions. Shortly after moving in, it was her 90th birthday and the staff made such an effort to make the most of her day, including hiring a singer in the garden and hosting a party as well as ensuring as many of her family could visit her as possible, all whilst abiding by the covid restrictions to ensure her safety. I cannot praise the staff enough for their caring actions - it is an incredible relief for my parents and the rest of the family to know that she is being so well cared for and is happy and safe.

Reply from Charlotte Widdison, Head of Activities Department at Barchester Lancaster Grange Care Home

Thank you so much for taking the time to review our home. We are so very pleased your Grandma has settled in and enjoying life at Lancaster Grange. I will happily feed this back to all of our staff here and share your review.


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Review from J H (Respite Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancaster Grange is an exceptional care home where I took a week's respite care - it is an absolutely friendly atmosphere. Staff are extremely friendly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lancaster Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G S (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Charlotte Widdison, Head of Activities at Barchester Lancaster Grange Care Home

Thank you for your kind review - I will feedback to our staff we are so glad you enjoyed your stay here at Lancaster Grange.


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Review from Sandie C (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always come away after a visit knowing Mum is cared for. The staff are always polite and very friendly.

Reply from Chatlotte Widdison, Head of Activities at Barchester Lancaster Grange Care Home

Thank you so much for your kind review. I will feedback to our team at Lancaster Grange.


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Review from Steven L (Son of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home and staff are always extremely friendly, helpful and very professional in all that they do and go above and beyond their duties of care. The activities and outings are always very well organised.

Reply from Charlotte Widdison, Head of Activites at Barchester Lancaster Grange Care Home

Thank you so much for leaving your kind review. I will feedback to the team at Lancaster Grange.


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Review from Emma B (Granddaughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is looked after well and I know that everyone in the home is her second family. Nan always seems happy and being at Lancaster Grange has brought the best out in her.

Reply from Lancaster Grange, Home Administrator at Barchester Lancaster Grange Care Home

Thank you for your review of Lancaster Grange, we appreciate your wonderful feedback.


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Review from Tammy O (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers are always very helpful and pleasant. They appear to genuinely care for the residents and nothing is too much trouble. All are very friendly and cheerful.

Reply from Lancaster Grange, Home Administrator at Barchester Lancaster Grange Care Home

Thank you for very much for your kind words.


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Review from Joanna M (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to Lancaster Grange when his previous home closed its nursing unit. We were initially apprehensive about how Dad would settle, as we were unable to visit in person due to Covid. However, our minds were soon put at rest. The staff are wonderful and Dad came out of his shell very quickly.
He is thriving at Lancaster Grange, and we couldn't be happier about his move.

Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.


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Review from Hayley P (Granddaughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are doing a fabulous job during this difficult time of lockdown. We regularly follow the postings on FaceBook of all the activities they are doing and they are keeping the residents busy and occupied. The visiting suite is a great idea and works very well. We have used it a few times and it
is an invaluable lifeline for safely seeing our relative.

Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.


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Review from K C (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to every visit we had here at Lancaster Grange. Mum is always happy and contented, she's always dressed well, hair and nails done. These things are very important to mum. Always a warm welcome by all the staff, food is good and varied. The activities are varied and tailored to residents
capabilities and likes. When we were allowed in the home to visit we were able to join in fantastic, to sum up. I could write so much more.

Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.


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Review from Becky A (Granddaughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very warm, friendly and welcoming greeting by the staff, they are always so kind and caring with my grandma during our visits, especially when she gets a little confused with dementia. The activities are always so interactive and well planned and excellent. It is great to see what they do on
Facebook. I couldn't have asked for a better place for grandma to be during a pandemic she is safe and cared for.

Reply from Rebecca Hall, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your kind review. I will ensure the comments are fed back to the team.


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Review from A R (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to Lancaster Grange. It is a wonderful place and I would recommend it to anyone. The activities and care are excellent.

Reply from Suneil Johal, Customer Relationship Manager at Barchester Lancaster Grange Care Home

Thank you for your kind words. Much appreciated. I am glad your Mum is happy. We always try and go over and beyond for our residents.


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Review from Kingsley T (Nephew of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my uncle here and the home is in great standard, always well maintained and gardens are well looked after. The staff are very friendly.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Barchester Lancaster Grange Care Home is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager

Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.