Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
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9.8 126 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lancaster Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charles Sadler (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Lancaster Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Lancaster Grange Care Home Reviews (126)

Total of 126, showing 61-80
9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Lancaster Grange Care Home has 126 reviews.

Overall Experience

  • 95
  • 26
  • 4
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  • 0

Date Published

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Review from C J (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these uncertain times, I have felt reassures that my mum is well cared for. The staff always seem to treat her with care and kindness.

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Review from M M (Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is very agreeable. Staff are helpful and sympathetic. I am interested in activities eg painting, crafting and any kind of creative work. I enjoy reading and poetry and find the library adequate. I am pleased that I have been allowed to make a cup of tea when I choose. The food is either
very good eg midday meals, every meal has poor choice.

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Review from Richard (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been looked after very well by the General Manager who has always been willing to talk to us and help us as mum and dad have transitioned from home to residential care home living. It's early days yet to give a full appraisal of Lancaster Grange but from what we have seen so far we are are
more than happy with mum and dad's choice of care home.

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Review from Christopher G (Son of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, clean and tidy. Staff helpful and always polite. Food is always fresh and hot. Always someone available to assist with any problem which may occur. Overall ten out of ten.

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Review from Carol R (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, caring, and understanding. Cannot recommend this home highly enough. Thank you for taking good care of my mother.

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Review from Hari M (Great-grandson of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really loved the home and my father chose this place due to the level of care and attention to detail.


I cannot fault the staff and the facilities, they are so clean and tidy. It feels like a hotel rather than a care home.


Keep up the good work.


Reply from Suneil Johal, Customer Relationship Manager at Barchester Lancaster Grange Care Home

Thank you for you kind words. The team at Lancaster will always go that extra mile to provide the highest standards of care.


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Review from Kevin W (Son of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lancaster Grange a few weeks ago, during the Covid-19 pandemic. This made the transition from independent living to the care home more difficult and worrying for the family. However, the team at Lancaster Grange has been exceptional from day one. Mum has settled in far better than
I could ever have hoped and this is largely due to the care and compassion that all the team have shown. The room is very well equipped and kept in good order. There is a large choice of excellent food at meal time, including cake that they enjoy between meals. There is no chance of Mum becoming bored, as the 'activities team' do an amazing job of providing numerous activities. My mum has always been a crafter and the team have ensured that she has continued to craft. There is singing, bingo, gardening and baking as well as many more activities to be enjoyed. Mum has embraced the next chapter and this is largely due to the whole team at Lancaster Grange. Many thanks to you all.

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Review from F O (Stepson of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There appears to be some sort of ongoing managerial problem resulting in 7 or more managers over the last 18 months. This is discontinuity has led to poor communication and disorganisation. On the plus side, the activities coordinator was excellent. The care workers also deserve credit, especially in
these difficult times.

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Review from Kath (Friend of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my friend are a friend of a resident and have been involved on quiz nights and most recently their cruise ship themed lunch. Our friend has enjoyed us visiting and thanks to the Head of Activities for including us. Our friend has asked that we let the Head of Activities know when we are
able to go, so that she can be told.
It was a well-planned event and a lot of thought has gone into it by the Head of Activities and the staff who help her. Well done to them.

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Review from Iain B (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although sadly mums stay at Lancaster Grange was brief, we cannot praise highly enough the support and care we got over that time. All offers of support were genuinely caring and we are glad that mum spent her final days here.
Thank you to everyone who supported us - you are a credit to the company.

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Review from C G (Daughter-in-law of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home with amazing staff, nothing is too much trouble, always willing to help and offer advice, offering a wide range of menus at mealtimes, total inclusion in activities. So pleased we chose Lancaster Grange for Mum's respite stay.

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Review from E E (Respite Resident) assisted by family/friend published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed the week here (respite care).
I enjoyed the trips out. The food has been excellent.
Caring, friendly and very professional staff.

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Review from G L (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. Great management and facilities, including activities.

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Review from Helen B (Regular Volunteer) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit Lancaster Grange as a volunteer with my Pets as Therapy (PAT) dog. All the staff from management down are extremely welcoming and friendly.
The resident's rooms and facilities are wonderful and the residents are provided with a homely environment with lots of activities regularly
provided.

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Review from Jackie P (Daughter-in-law of Resident) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been in Lancaster Grange for the last 3 years. Sadly she passed away on Monday 4 November 2019 aged 92. During her stay, she was very well looked after and nothing was to much trouble for the staff. The care she was given right up to her passing was excellent and she enjoyed her
time in her last few years living at Lancaster Grange and loved the food. She seemed very happy and settled would have her hair and nails done most weeks and when she was well enough, loved to go to the cafe for the activities and meet up with the residents. We, as a family, could not have asked for any better care and we thank you all.

Reply from Colleen Bennett, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for your review. It was our pleasure to look after your mother-in-law. She is greatly missed.


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Review from J H (Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very comfortable in my room - meals are eaten in the dining room and I like to meet other people I know. I have always been a walker and was a county hockey player (Yorkshire in my youth).
My home is now on the South Coast - very different from Yorkshire - but sunshine in my old age.

Reply from Adam Moore, Operations Manager at Barchester Lancaster Grange Care Home

Thank you for your review. We are pleased you enjoy living at Lancaster Grange.


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Review from Barrie D (Son of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum entered Lancaster Grange in July 2018 following a short stay in another care home. Lancaster Grange had a warm and welcoming feel from the start and mum settled in very quickly. At that time I found the manager and almost all staff to be excellent, sadly over the last year overall standards
have deteriorated, brought about by numerous changes in management and subsequent lack of leadership. This resulted in the CQC issuing a very bad report on Lancaster Grange. I have taken every opportunity during August to speak with staff about their feelings on the recent CQC report and what they see is happening to address the issues highlighted in the report. I am pleased to say the corner seems to have been turned, staff seem to hold the new manager and his style of leadership in high regard. All staff now seem much happier and dedicated to returning Lancaster Grange to its former good rating.

Reply from Adam Moore, Operations Manager at Barchester Lancaster Grange Care Home

Thank you for your feedback. We are pleased to hear that the home continues to move forward and that you have noticed the improvements in the home. Thank you for your support to the home and the staff.


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Review from Susan M (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Lancaster Grange for a few months and in that time, was treated extremely well. The staff went above and beyond and always listened to my concerns. I have made many friends in such a short time and will cherish the kindness given to us but of course, the respect they gave to Dad.

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Review from Jennifer C (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancaster Grange has gone through many changes since y father arrived in February. Unfortunately, he arrived just as these changes were taking place. Even so, certain members of staff have really tried hard in making him be as comfortable as he can be. The new manager is trying her very best at uplifting
the home, she has already made a difference, these can be seen in staff training and the extra care that has been provided. I am sure that in a very short time the home will regain the recognition it deserves.

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Review from Carol C (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident for over a year now. Currently staffing has been cut. This shows in the basic residential care of the residents; beds unmade, no fresh water or filled water jugs, lack of incontinence pads. There appears to be unrest amongst staff, who I would like to say, on the whole, are
excellent, but there are not enough of them. Reason for staff cuts - Brexit! Unbelievable!

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Barchester Lancaster Grange Care Home is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager

Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.