Review from Susan P (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

A lot of patience has been shown to my friend in encouraging her to leave her room and socialise. This is now paying off and she is entering into the activities.
I am very pleased with the care shown to her and she has settled very well.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review.

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Review from Andrew A (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

I have been impressed with the activities in progress on my last two visits. The visit by a preschool music group was clearly much appreciated by both the children and the residents. My friend is content and settled.

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Review from Carol B (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience

Staff welcoming in a pleasant, caring environment. Impressed by food menu and activities offered to residents. When approached, the staff are helpful, however, on some occasions, it is very hard to find any staff around.

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Review from Nigel R (Son of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience

On several occasions when we have visited mum she has been distressed. The smell of urine has been overpowering and her clothes have been soaking wet. My mum needs assistance to stand and is unable to use the toilet on her own. We have found the staff caring and friendly but lack of staff has meant

the level of care is not acceptable. We would strongly recommend you review staffing levels.

Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thank you very much for your feedback and I'm sorry that you feel your mother is not receiving a good standard of care. The allocation of staff in the home is based on a live dependency tool that reflects residents care needs. As discussed with yourself following this review, please feel to bring to our attention any other concerns you might have with regards to your mother's care.

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Review from Beryl W (Respite Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

Ideal location to recover from an operation. Treated with utmost care and consideration throughout my stay. The staff were delightful and every request was treated with empathy courtesy and a smile. My only complaint was the bed. Far too hard for me, my back and catheter needs. An extra 2 mattress were

used but even then I found it hard to get comfortable and really never did get a good nights sleep. Would have stayed longer - except for the bed.
Food - excellent.
Staff - excellent.

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Review from Alison S (Daughter of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience

Lovely sized room with nice view. Mum was in for respite, and I don't know if that was a factor, but I found it hard to find a senior carer to speak to.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your review.

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Review from J B (Wife of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience

All the staff have been most helpful and caring. There are many activities and outings including entertainers and performers.
It is most enjoyable to be greeted by all the staff.
Thank you Lancaster Grange Care Home.

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Review from Elaine H (Daughter of Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience

It’s a very nice care home, spacious, light and airy and in attractive grounds. It offers a lot of activities and a nice coffee shop. The only downside to it is the cost, if you make use of all the facilities, then it’s more acceptable but if you don’t it is rather expensive.

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Review from F C (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

My week stay at Lancaster Grange was just as happy as my stay last year. I admire the staff greatly and how they cope with the range of people they care for always willing to give help and assistance when needed.
My family can go on holiday in the knowledge I am happy and safe in the care of people

at Lancaster Grange.

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Review from Jill G (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience

Mums review was very good, very pleasing to know how Mum's weight gain has gone up, every question I asked was answered.

Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thanks a lot for providing feedback with regards to your mother's care. We will continue to aim to provide the best care possible for your mother and address any concerns brought to our attention.

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Review from Felicity W (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience

My mum was a resident in the home from March 2015 until July 2017. Mum was very poorly, having spent weeks in hospital, but transformed rapidly as she settled into the home. As a family, we chose Lancaster Grange for the atmosphere and impressive surroundings and were not disappointed. Mum always felt

proud to welcome family and friends to her new home.
Very quickly, we were able to relate to the hard-working staff who treated mum with much kindness and respect. They went over and beyond to enable her to attend the weddings of two grandchildren, one of which was 100 miles away. A full and varied programme of activities was provided including mum's beloved shopping trips!
Her needs were always catered for and never more so than in the final weeks. Mum was treated with considerable dignity as indeed were the family. A couple of weeks after the funeral we were so touched with a thanksgiving service held for mum at the home to remember and share memories of her with the other residents.

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Review from Sally B (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience

We were very lucky to get Mum a place at Lancaster Grange in July this year. She initially went there for respite but is now staying long term. The care team are dedicated to ensuring the safety and care of each individual resident. The residents are treated with respect and kindness. We particularly

like the ambient homely feel to the home. We visit regularly and witness (and sometimes join in with) the daily activities. The activity team are full of energy and bursting with friendliness and enthusiasm.
The food is varied, plentiful and nourishing.
We have found the management team to be very visible and proactive.
The home is always immaculate and cleaned on a daily basis.
All staff have been helpful, friendly and welcoming.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you for your kind review of Lancaster Grange.

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Review from S P (Daughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience

Mum has settled in very well and feels happy, safe and secure. We visit regularly and are always made to feel very welcome by all of the staff from the moment we arrive until we leave, we are treated as part of the extended family. The activities team are excellent and the activities and entertainment

are stimulating, interesting and varied. Mum enjoys joining in with the activities. The Cafe is great for socialising and is the central hub of the home. Mum’s care has been excellent provided by a very friendly, attentive, professional team that Mum trusts. It is obvious during our visits that the whole team take pride in their work; providing dignified care, is clean, well maintained, efficient laundry service and provides tasty/wholesome food. Minor issues have been resolved quickly and professionally. When we call and leave messages the excellent reception team always ensure Mum receives and most importantly understands the message. Mum enjoys her walks in the beautiful gardens.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you so much for your lovely review.

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Review from Olivia D (Granddaughter of Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience

My Grandfather came to stay at Lancaster Grange for an 8-week respite, after a hip operation. The care that he received at that time was outstanding. His dignity was always respected and his requests were always met in the most professional manner. Lancaster Grange is a beautiful care Home and is kept

that way in terms of cleanliness and overall presentation. We loved the fact that we could go in to join my Grandfather for lunch where the food was always amazing and we were treated so nicely. His bedroom had a lovely outlook of the garden and he enjoyed spending his time in there, getting some much-needed rest. I have no qualms in recommending Lancaster Grange in the highest regard - the Home served my Grandfather well and we were privileged to be a part of the Barchester family.

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Review from Elke P (Daughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience

Mum has dementia, the family had a decision to make as it became apparent she was unable to manage at home.
When visiting Barchester, Lancaster Grange, it felt homely, the staff and residents were all very friendly, it didn't feel forced, it felt genuine and it had a clean fresh smell.
Mum has been

a resident for over a year now, she is content and has a busy social life, she does more than she has ever done, she is very content. The staff are all genuine and caring, they have time for the residents.
I must mention the head of activities, she is one of the most caring people I have ever come across, she always has time for anybody no matter how busy she is.
I don't think we would have found anything better, I cannot think of anything negative to say about the care home.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you for your very kind review.

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Review from Sharon S (Daughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience

From our initial meeting to Mum going into care at Lancaster Grange, it became apparent how caring, patient and attentive the whole team are. There appears to be a seamless interaction and a joined-up approach between each element of the team to ultimately provide a high standard of care and meet the

needs of my mum.
I was very impressed with the ambience, cleanliness, food standard and schedule of activities from day one, and that hasn’t changed. I believe this ultimately contributes to the happy and friendly atmosphere experienced each time I visit.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you for your lovely review.

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Review from Nicola H (Granddaughter of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience

Lancaster Grange is a stunning care home which smells clean and fresh every time I have visited. Staff are super friendly and nothing is too much trouble for them. It was a difficult decision for my nan to go into respite care but this home has made it such a good transition for her, they even gave

her a little party for her birthday! Would highly recommend.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review.

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Review from Judith R (Wife of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience

I have had experience of Lancaster Grange when my Husband stayed on several occasions for periods of respite. My husband was treated with the most respect as was I. I joined him for lunch on several occasions, the food was excellent. The environment is fantastic and always very clean. I was always welcomed

very warmly on my arrival. The staff were very attentive. Although it was expensive, the level of care, atmosphere and surroundings justified the price.

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Review from John J (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Have always been impressed by their level of care provided to my mother and the genuine concern of the staff for her welfare. This month (July) my mother turned 100 years of age and the staff went above and beyond to ensure that the occasion was both a success and appropriately recognised. We appreciate

all the extra effort shown.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you so much for the lovely review.

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Review from Maggie N (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience

My mother received 362 days of dedicated care at this home. Her every need was tended to and because of her physical disability, she had plenty of understanding care from all the staff. I was particularly impressed at the treatment given to the whole family. We were offered meals, snacks and drinks

beside the fabulous support of the staff, especially during the days before she passed on. We were encouraged to stay night and day and we were given a room with an ensuite to rest in. During her stay, mum always complimented the staff on their politeness, the chefs on the good quality and tasty meals and the laundry girls on the softness and lovely smell of her nightdresses. Not only did the staff make sure that she was happy with her care, they continually involved the family to make sure we were happy too.
I have no problem in recommending this Care home to those families concerned about leaving their loved ones to be cared for by strangers.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you so much for the lovely review. Your mum and your family will be sadly missed at Lancaster Grange. Please do keep in touch.

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Barchester Lancaster Grange Care Home

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