Barchester Lancaster Grange Care Home

Cross Lane, Fernwood, Newark-on-Trent NG24 3NH
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9.8 126 Reviews
  • Barchester Lancaster Grange Care Home, Newark-on-Trent
Barchester Lancaster Grange Care Home makes the most of pleasant grounds and a versatile, purpose-built interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lancaster Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charles Sadler (Senior General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Lancaster Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lancaster Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Lancaster Grange Care Home Reviews (126)

Total of 126, showing 101-120
9.8

Barchester Lancaster Grange Care Home has a Review Score of 9.8 (9.813) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Lancaster Grange Care Home has 126 reviews.

Overall Experience

  • 95
  • 26
  • 4
  • 1
  • 0

Date Published

126
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Review from Mandie T (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and activities staff can't do enough for my Dad.
They give 110% and more.
My Dad has gone from a frightened, vulnerable gentleman suffering from Vascular Dementia and Alzheimer's to a happy fun-loving man enjoying a quality of life that this cruel illness is slowly taking away from him.
I
can't thank the Lancaster Grange staff enough.

Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thanks a lot for your review and I'm so glad to see your father enjoying life at the home. At Lancaster we aim to ensure that residents living in the home continue to have a good lifestyle and enjoy taking part in activities that are meaningful.


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Review from Terence T (Son of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ailing 90 year old father has just spent 10 days in respite care at Lancaster Grange care home. The quality of care received has been of the highest standard. It was his first time in a care home and the sensitivity and compassion with which all staff treated him was exemplary.
Equally the management
of his various physical problems was of the highest professional standards. It is an open and friendly care home in which Managers and staff are responsive to individuals. Certainly, my father's individual needs were catered for and he was treated with the utmost respect and dignity. The kindness of managers and staff was apparent throughout his stay.
Since returning home he has continually been talking about his 'wonderful' experience at Lancaster Grange, ranging from the 'fantastic' day and night staff to the 'amazing' quality of food. The admission process by the deputy manager was sensitively managed and clearly helped to make my fathers stay such a success.

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Review from Joanna D (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Lancaster Grange as a residential resident. She was far more poorly than anyone knew. Her condition rapidly deteriorated. The staff here were amazing! They called the GP / District Nurses regularly and rapidly. The treatment they gave her was well over and above that expected of "residential"
care and I don't believe that she would have had more attentive care in a hospice setting. She was treated with dignity throughout.
The staff were so attentive from the moment we arrived. They were also fantastic to myself and the family. They made us comfortable at all hours, made us lunches, drinks etc. The food here was top class and we were grateful of plastic jugs and cups as mum could not lift heavy objects.
All the staff were excellent - the staff that we had most contact with deserve a mention for their kindness and professionalism. These individuals made a very sad time in our life easier with their support.

Reply from Mungwaluku Mupatu, GM at Barchester Lancaster Grange Care Home

Thank you very much for your feedback which will be shared with the rest of the team. The staff at Lancaster Grange aim to provide the best care possible. You are very welcome to come back to the home to visit whenever it is convenient for you.


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Review from J H (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the care my mother receives.
There have been some issues over the past 11 months, but these have always been satisfactorily resolved.
The staff and management are good and approachable, but I do feel a better staff/resident ratio would improve waiting times for toileting
and those residents who require help with eating/drinking.

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Review from Desmond P (Son-in-law of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very content here and looking forward to my rest break.

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Thank you very much for your lovely review. We are pleased you enjoyed your stay and look forward to seeing you soon.


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Review from D B (Respite Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very Good!

Reply from Brent Grantham-Rae, Administrator at Barchester Lancaster Grange Care Home

Many thanks for your lovely review.


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Review from Julia P (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A house fire on the 27th of December meant I need to find a safe and comfortable place for my 94-year-old father. Lancaster Grange went out of their way to take him in, for which I will always be grateful! It is beautiful to look at and very comfortable, lots of activities if wanted. Food is 5*! On
the downside, in the week my dad was there he was not offered a shower or shaved (or helped to shave) so I feel the personal care is lacking.

Reply from mupatu mungwaluku, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for taking time to complete the review. Staff at Lancaster Grange are trained to provide dignified and person-centred care to the residents and I'm really sorry to learn about some aspects of your father's care that you were not pleased with. We will review these concerns with staff who supported your father during the week he spent with us and draw lessons as necessary.


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Review from S B (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely environment with attentive carers who are also professional. It's clean, light and airy, the food is good and the activity programme and coordinators are great.

Reply from Tracy Johnston, Regional Director at Barchester Lancaster Grange Care Home

Many thanks for taking the time to review our home on Carehome.co.uk - we appreciated your feedback.


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Review from K D (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Lancaster Grange most of this year and has settled in very well, mainly due to the caring nature of all the staff. Everyone is really kind.


The activities programme is outstanding. I cannot praise the activity staff enough. There is always stimulation. The food is good, if a little

uninteresting to a younger palate but mum enjoys it.


We would like mum to have more assistance with bathing (she is resisting this) but the staff are working on it.


We would like the management to be more visible.
Overall, we are very happy with the home.


Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for you lovely review, we take much pride in our Activities within the home.


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Review from J D (Son-in-law of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good location, ample parking facilities. Great home with excellent care facilities.


Hope that I will enjoy these facilities in the future.


Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review.


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Review from L D (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care. Very enthusiastic activities organiser. Good food.

Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for your kind review. We do pride ourselves on our excellent Activities at Lancaster Grange.


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Review from Pauline H (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The building and facilities are fairly new and so very good and spacious. The gardens are also a welcome facility. The attention and care varies according to the staff on duty. Some are dedicated carers who are very sympathetic to residents' needs, others seem as if they are just doing a job without
considering the feelings of the resident. Much also depends on the number on duty. Often response to the resident's call is delayed, indicating a shortage of staff.

Reply from Mupatu Mungwaluku, General Manager at Barchester Lancaster Grange Care Home

Thank you for taking time to complete this review. Our staffing numbers are based on a dependency tool that takes into account residents' level of needs. Our company values are based on treating residents as individuals with a high level of empathy, dignity and respect. This is reflected in the training that all our staff have to undergo prior to working in the home with regular updates thereafter.
Please make use of our open door policy to report any concerns you may have in relation to care to myself or any senior staff on duty whenever you visit the home.


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Review from Denise S (Daughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere of the home is very warm and the staff are very good and caring. Activities continue to improve.


I am concerned that the medical staff do not communicate and there is a 'welfare' rather than a 'solve' approach to issues. For example, my mother has a lot of ear wax with increasing

deafness (which contributes to the deterioration in dementia). Despite numerous requests to get someone to syringe her ears, nothing has been done. Why the reluctance to get this sorted?


Also, her left-hand remains clenched rendering her disabled, which affects her ability to eat. No attempt has been made to massage the hand and get the fingers moving and when I last looked, Mum seemed to have a fungal nail infection. Very frustrating.


My mother needs assistance, encouragement and time to eat, which she does not get. It seems to be easier for staff to give her small portions rather than help her to eat a proper meal.


Evenings are very dull and staffing levels at weekends remain low.


Reply from Mupatu Mungwaluku, General Manager at Barchester Lancaster Grange Care Home

Thank you very much for taking time to complete this review.
I have reviewed your mother's care and am satisfied that staff have delivered the level of care that they have been allowed to. We have recently recruited a new member of staff on the activities team to support the coordinator. We have on-going reviews of our rota with staffing levels even across the week. We have got an open door policy where you are welcome to discuss any areas of concern with regards to your mother 's care whenever you visit the home.
Please feel free to come in to discuss any concerns at your next visit.


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Review from John B H (Guardian of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit and to be well received by the staff on duty. I am happy to introduce friends /others to Lancaster Grange, our Methodist Church visitors are very impressed with the facilities. Keep up the excellent standards. we wish you every blessing in all your caring.

Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for your wonderful review.


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Review from Linda P (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled really well at Lancaster Grange Care Home. Her opinions are sought and acted upon at the resident's meetings. She receives excellent personal care and is always treated with dignity and respect. The home is immaculate, the staff caring, friendly and welcoming. They offer a wide
variety of daily activities, entertainment and trips out and families are actively encouraged to participate.

Reply from Brent Grantham - Rae, Home Administrator at Barchester Lancaster Grange Care Home

Many thanks for your excellent review.


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Review from Daryll D (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here and is extremely well looked after. The staff are all kind and caring.
Mum is sometimes up late but she is always looked after and given her breakfast.
My only concern is sometimes at weekends no one answers the telephone when I ring to see how Mum is.

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Review from Marie P (Daughter of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in Lancaster Grange Care Home from November 2015 until she died in December 2016. In our experience, the care staff were excellent and tried their hardest to meet the challenging needs of residents with dementia and health care needs. They were lovely with mum, and we were especially
impressed with end of life management. All the staff involved made every effort to ensure that she was comfortable, pain-free, and attended at all times. We were also very appreciative of the kindness extended to the family during this very difficult time.


The environment at Lancaster Grange is very good. Always clean and always a friendly welcome from the receptionists, management and all tiers of staff.


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Review from Dorraine I (Daughter-in-law of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like a 5-star hotel! The staff were excellent and my mother in law was treated with dignity, nothing was too much trouble. Cleanliness excellent. Food and drink also top class. The facilities ie hairdresser, podiatry and activities daily were a real bonus. The rooms were of a high class
also. Cannot fault anything. Also, must mention what a great management team they have. A huge thank you to all concerned.

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Review from M A (Mother-in-law of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On having to place our elderly parent into a home, we were pleasantly surprised at the homely feeling you get when you walk in. She had taken to living here better than we first thought as she was not willing to be put in any home at all. After being here only a short time we can see a difference in
her. She has not asked to come home once.

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Review from Francesca D (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always impressed when I go to visit my dad - the staff are extremely friendly and kind and seem to have a genuine relationship and affection for him. A few members of staff go out of their way, in my opinion, to find out more about my dad to then have stimulating conversations etc with him. It's
a lovely, comfortable friendly environment.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Barchester Lancaster Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Barchester Lancaster Grange Care Home is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lancaster Grange Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Charles

Charles Sadler

Job Title: General Manager

Joined: 2018

Hi, my name is Charles, and I am the General Manager here.


I have worked for Barchester since 2018. I have recently relocated from Wokingham with my wife and 3 children. Family and people are important to me and I have worked in healthcare since 1998, initially with the NHS, before moving to roles on a regional level with various learning disability charities, and more recently, other elderly care providers.


I think very highly of Barchester, and I have always admired our robust, organised and well-managed company, and have added Lancaster Grange's and my family feel to make our wonderful home a well-rounded environment.


You will struggle to find a more open and inclusive place for the most important people in all our lives to receive the care they deserve.


I look forward to welcoming you to our home.