Colliers Croft

161 Clipsley Lane, Haydock, St Helens WA11 0JG
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8.4 17 Reviews
  • Colliers Croft, St Helens
At Highpoint Care, their ethos is clear: providing exceptional standards of care in beautiful surroundings designed to optimise the quality of life of all their residents. Highpoint's purpose is to change the perception of adult residential care, demonstrating it's possible to provide a homely, caring environment in which their lovely residents are happy, comfortable and secure.

Colliers Croft offers residential and dementia care to up to 60 older people. The modern complex is situated in the village of Haydock, St Helens, close to local shops and amenities including a leisure centre.

Every one of their bedrooms includes an en-suite bathroom, a flat-screen television with Freeview and a DVD player, WiFi, a mini-fridge and a telephone point. Other features of Damfield Gardens include: lounges and dining areas, a hair salon, a cinema room, a pub and a café.

Activities coordinators arrange meaningful activities to entertain and stimulate residents, please see on the website and Facebook page: @highpointcareltd.

All meals and refreshments are prepared to meet good nutrition standards and individual dietary requirements, with the kitchen also having a five star hygiene rating.

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Care Provided by Colliers Croft

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Brownbill (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Number of floors: 2

Funding & Fees Guide for Colliers Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,150
    • Self-Funded Residential Dementia Care £1,150 – £1,150
    • RESPITE Self-Funded Residential Care £1,150 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,150
  • (these prices are only a guideline, please contact Colliers Croft to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Operate a protective meal time.
    Visitors are still welcome to visit during meal times however they will be asked to refrain from visiting the dining areas.


  • Parking

  • Visitors car park in the grounds of the home, if this if full there is space on the road just outside the home.


Colliers Croft Reviews (17)

8.4

Colliers Croft has a Review Score of 8.4 (8.403) out of 10, based on 5 reviews in the last 2 years. Over all time Colliers Croft has 17 reviews.

Overall Experience

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Review from M H (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care and support mum is having. On more lucid moments and today mum has said she likes it here. Dad always comments about how nice the staff are. For me, staff always nice and helpful and always answer any queries and happy to help.

Reply from Alison Brownbill, Operations Director at Colliers Croft

Thank you so much for taking the time to share your experience and kind words. We are delighted to hear that your mum feels comfortable and well supported here, and that your dad and your family have positive impressions of our staff. Our team works hard to create a welcoming and caring environment, and it's heart-warming to know that their dedication is appreciated. It's always a pleasure to assist with any queries and ensure you feel confident in the care we provide. Thank you again for your trust and feedback.


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Review from T J (Wife of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home itself was clean, bright, and airy, it was the personal hygiene that did it for me. When we went to look around we were told they had the odd days out and activities, but I saw none of this. My husband was looking very neglected and smelly. I was told he would not go in the shower, I personally
showered him myself on 2 occasions. One of the staff told me my husband packed his suitcase after the evening meal every night and walked around with it. I immediately brought it home with me one evening he was sitting in the corridor with his meal in front of him. He had been sitting there for an hour. I received a phone call at 7 AM to inform me there had been an incident at 1:30 that morning, but he was fine, the nurses had been out and dressed his wound, and he had cut his arm. She described in detail how it happened and I would like to know how she knew this as my husband was in his bedroom and she was down the corridor in her office. They put my husband on their doctor's list, I only found out after about 2 weeks as I rang our doctor to book for a blood test for him as he has had cancer and is still being monitored but was unable to do this as he had been removed from our doctor's list. I contacted the cancer team and they sorted it for him and told your people they had no right to do this.
I informed his social worker who in turn informed the council who will be looking into my complaint. The care home knew I was very upset and angry the way my husband was looked after. It goes without saying I would never recommend Colliers Croft.

Reply from Alison Brownbill, Operations Director at Colliers Croft

We were upset when we read your review and apologise unreservedly for the upset we have caused. I have spoken with the registered manager and all relevant staff about your complaint and gone through this with them point by point. We have had staff meetings with all relevant staff where it has been made very clear to them that the issues you describe are unacceptable and certainly do not reflect the high standards that we aspire to. The staff member who spoke to you about your husband's accident obtained this information from a staff member who was in the vicinity when it occurred. We requested an appointment from your husband's GP, but as he was outside of their area, they were unable to visit. As he was on respite care with us we don't know why he was removed from their list. Once again, please accept our apologies. Thank you for your complaint - this will be used as a way of monitoring where and why we have fallen short and enable us to continuously improve our standards.


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Review from P W (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the difficult decision for my Dad to go into a care home, I knew entering the home and meeting the manager that I knew I couldn't have chosen a better home. My Dad has settled in quickly and feels safe. Management and staff are wonderful and go the extra mile for their residents. Nothing
is too much trouble. The food is delicious and varied.
The home is modern, bright, and very welcoming.
He loves to help in the gardens and takes pride in his home.
The owners and staff have made it into an outstanding home.
One of a kind which is hard to find.

Reply from Kerry Baddley, Registered Manager at Colliers Croft

We are so pleased to hear that you're happy with your choice of Home and that Dad has settled in quickly and feels safe and comfortable. We take pride in going the extra mile for our residents both with regard to the meals provided and the environment. Thank you for your kind comments, they mean a lot to us and will be shared with our staff.


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Review from Lesley H (Granddaughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Grandad was cared for at Collier's for almost 12 months until he passed away in May at the age of 92. Colliers was always our first choice after looking at many homes in the area. He went on the waiting list and when we got the call for a space being available we jumped at the chance. He had never
settled elsewhere but did immediately so here. It was home! When Grandad was moving in, we were told they weren't just there to care for him, but for us as a family. This is so true. All the staff on Floor 1 supported us just as much as Grandad. Kept us informed along the way and hugged us when things got tough. The team and residents are like a family and this shows in the level of care they provide. Not just the carers, but this extends to the entertainment team, the cleaners, cooks, maintenance - everyone.
We thank you from the bottom of our hearts for making this last year the best it could be for Grandad.

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Review from J B (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all staff involved in Mum’s care. They really do go above and beyond. Mum regards Colliers Croft as her home and is obviously comfortable, happy and very well cared for. As a family, we are kept fully up to date and always feel included in all aspects of Mum’s care and well-being.
Yesterday the home arranged a valentines soirée for residents and their friends/families. The home was beautifully decorated and residents had been fully involved in Valentine’s Day-related activities prior to the event. A singer/ukelele player provided the entertainment and was very well received with everyone singing, clapping and thoroughly enjoying themselves. It was a joy to see and was wonderful to have the opportunity to share precious moments like these with Mum. Thank you, Colliers Croft, for all you do; it is very much appreciated.

Reply from Kishan Patel, Business Development Manager at Colliers Croft

Thank you for your lovely compliments. They will be passed on to the team at Colliers and are sure to give them all a boost knowing their hard work is being recognised.


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Review from Mona Y (Wife of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the opportunity to express my admiration for the staff at Colliers Croft. Especially, at this point in time, for the staff on Maple Floor who face very difficult and unpredictable situations every day.
I visit at different times/days and have been amazed at the patience, love,
and respect shown to the residents who present the most difficulties of this terrible disease dementia.
My thanks to all staff at Colliers in whatever role you are employed.

Reply from Kishan Patel, Business Development Manager at Colliers Croft

Thank you for your lovely words, Mona, they really are appreciated.
The message will be passed on to the team at Colliers and to the staff working hard on Maple Floor.


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Review from Wendy W (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Colliers Croft Care Home for a year due to needing residential dementia care.
We have been very happy and satisfied with the care she receives and the dignified manner in which she is treated. There's always lots of laughter when we visit, Mum appears genuinely happy,
well-dressed and cared for. They are quick to respond to any medical needs and keep on top of any issues. The food is varied and delicious. So pleased and relieved we chose Colliers Croft for Mum's care.

Reply from Kishan Patel, Business Development Manager at Colliers Croft

Hello Wendy,
Thank you for your complimentary words, they will give everyone at Colliers a boost - comments like this make all the hard work worthwhile!


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Review from D C (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been excellent. All the staff, from the manager, deputies, seniors, carers, cleaners and catering staff, are so caring and understanding of my mother's needs. She is treated with dignity and respect at all times. I would definitely recommend Colliers Croft Care Home
to other members of the public who are looking for a home for their loved ones. A big thank you to all the wonderful staff.

Reply from Kishan Patel, Business Development Manager at Colliers Croft

Hi Deborah,
Thank you for your kind words, they're really appreciated. Everyone is absolutely delighted with five stars across the board.


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Review from Debbie F (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter, I made one of the hardest decisions of my life to let Mum go into respite care. From our initial assessment, I felt assured that everything was going to be ok. Staff took a genuine interest in my mum, her life before old age gave her limitations and her current interests. She absolutely
loved Colliers Croft Care Home and made friends with both staff and residents. So much so that she didn't want to come home and is looking forward to her next stay. I think that speaks volumes in itself. Her room was lovely. Everywhere was clean and tidy and so welcoming. I can't praise Colliers Croft highly enough. Thank you all for your wonderful care and compassion. Not just for Mum but to me too.

Reply from Kishan Patel, Business Development Manager at Colliers Croft

Hi Debbie,
Thanks for your kind words, they're truly appreciated by the team at Colliers.
To think that you went from being understandably sceptical about putting your mum into care to a situation in which she didn't want to leave is exactly what our main aim is.


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Review from Hayley J (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this care home for nearly 12 months, after being admitted originally as respite and then made a permanent resident. In this time he has shown some very challenging behaviour which has been difficult to deal with as his daughter. The staff have been amazing with him, they have adapted
to him and know how to deal with him. The deputy managers are always on hand to speak to and have been very reassuring. My dad is food obsessed and the home have happily organised that he has his favourite meal every day! Thank you so much for the care you give him, and us as a family!

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Review from Janet R (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Colliers Croft Care Home for just over twelve months now after moving there during Covid for respite. Mum has settled so well, she will now be there as her permanent home.
Mum loves the food and all the staff and thoroughly enjoys the entertainment and bingo etc.
The hairdresser
does their hair once a week and she really enjoys the pampering.
Nothing is too much trouble for any of the staff and they all treat Mum with utmost care and respect.

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Review from Pauline N (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last 2 years of her life at Colliers Croft, having stayed there a short time for respite on a previous occasion.
I can only say that the care given to my Mum, from moving in until the day she passed away, was exceptional.
She initially enjoyed taking part in the activities and socialising
at meal times but sadly such is the nature of frailty and dementia her needs and the things she enjoyed changed over time. The staff always ensured that the care provided reflected this fact. Continual assessment of care needs means that any developing issues are quickly remedied.
The management team are always on hand to listen and support, and any concerns are immediately addressed. They also work closely with the wider multi-disciplinary team to provide seamless and effective care.
The senior care team and all the care staff are angels in my opinion and came to be regarded almost as family.
In addition I cannot praise highly enough the end of life care provided to my Mum.
Outstanding!

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Review from Karen C (Daughter-in-law of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home on every level. Staff are really friendly and approachable whilst being extremely professional. Spotless clean home. Residents have various activities on offer to them throughout the week. The staff takes care of my Mother in Law brilliantly and they allow us to enjoy ourselves
as well, for which we are very grateful. Whilst it is not the cheapest of homes it is certainly one of the best.

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Review from J M (Daughter of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since June 1919. The first eight weeks were very difficult getting Mum to settle in her new environment. The staff were amazing and very patient and caring with Mum when she was quite agitated and aggressive. Staff worked closely with myself and other family members to encourage
Mum to settle, which thankfully paid off as Mum is very happy and content now which is such a relief to us. I cannot speak highly enough about the care home and the staff and would not hesitate to recommend to others.

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Review from P S (Niece of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived here at Colliers Croft for the past 12-months and has been cared for better - than had I still been doing it myself.
The carers are extremely kind and patient; her room is clean and bright, the food is lovely, always freshly cooked and appetising.
All her needs are being met, her
feet are better than when I was looking after them, her medicines are administered safely and regularly. I am always kept involved in her care plan.
We are encouraged to phone/visit as often, and whenever we can take Auntie out, meeting up with family/friends and follow her love of watching Rugby.
The staff know what is important to her; consequently, her bedroom window - was decorated for a special match.
She is able to receive Holy Communion every week and that little service is really important to her.
The hairdressing salon also helps as she has always looked after her appearance and is aware if she doesn't feel smart.
During the lockdown, Colliers put residents needs first, closing prior to Governments advice and are providing clear regular communications.
I never feel like I'm asking too much!

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Review from Maureen T (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 95 lived happily at Colliers Croft for 2 and a half years before she died. When visiting weekly,I usually found Mum at activities or in the resident's lounge. The activities were very varied. All areas of the Home were spotlessly clean and well maintained. Personal clothes were very frequently
washed and returned to the wardrobes. There were colourful and interesting displays along the corridors on various themes.
The carers always treated the residents with respect, patience and with a positive, helpful attitude. Because of the timings of my visits, I saw lunch and tea being served and the food was nutritious, well cooked and appetising. Mum always said the carers were very kind and helpful to her. I had confidence in the way she was being looked after and we were kept well informed as to her wellbeing especially when she began to deteriorate. At the end of her life, I was very pleased with the care she had received and that we had chosen such a lovely Home for her.

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Review from AK (Granddaughter of Resident) published on 17 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home which is kept immaculately clean, the staff are amazing with my grandma and have helped make her life as enjoyable as it can be. Always lots of activities on if that's what you like. They seem to genuinely care about the residents. Nowhere is as perfect as your own home but it's without
doubt the nearest we can get to it. We feel comfortable with leaving her knowing she will be well cared for when we can't be with her. The food is really nice and freshly prepared not processed rubbish. We must have looked at over 20 places and without doubt this was top of the list, I wouldn't hesitate to recommend.

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Current Review Score: 8.4 (8.403)

Overview of Review Score

The Review Score of 8.4 (8.403) out of 10 for Colliers Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Colliers Croft is calculated as follows: ( (45 Excellents x 5) + (5 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 60 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.903 Points relating to the number of positive Reviews for Colliers Croft is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 5 Positive Reviews ÷ 12.4 = 0.403

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Kerry

Kerry Baddley-Lomax

Job Title: Registered Manager

Kerry is our lovely Registered Manager at Colliers Croft
Kerry works tirelessly to make sure everything runs smoothly, that all her staff are supported and offering the best possible care and of course that our residents are comfortable, happy and well cared for.


Her door is always open and she's always happy to help - so please do call her or arrange a visit to come and see her if you have any questions, need advice or would like to chat about life at Colliers Croft.


Frequently Asked Questions about Colliers Croft

What types of Care is Colliers Croft registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Colliers Croft provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Colliers Croft have?

There are 62 Single Rooms.

What are the Facilities & Services at Colliers Croft?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Colliers Croft to the centre of St Helens?

2.6 mile(s) as the crow flies, distance by road may be significantly further.