The Whitebeach

24 Upper Maze Hill, St Leonards-on-Sea TN38 0LA
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9.8 83 Reviews
  • The Whitebeach, St Leonards-on-Sea
The Whitebeach is a hub community home specialisng in dementia care offering daycare, home care, respite and residential care services.

All bedrooms have en suite facilities and some are suitable for couples.

The day centre opens out onto a large decking area which overlooks a beautiful sensory garden with stimulating colours, smells, running water and a reminiscing caravan.

Coast Care Homes meets each resident's varied and differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebeach has a full-time activities programme and runs three minibus trips a week.

Staff at Coast Care are constantly updating their skills and knowledge and try to keep up to date with the most progressive developments in dementia care.

The company believes in meeting residents' emotional needs as well as providing the best physical care.

Care Provided by The Whitebeach

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vlad Vieru (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (33)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for The Whitebeach

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,450
    • Self-Funded Residential Dementia Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,450
  • (these prices are only a guideline, please contact The Whitebeach to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Whitebeach is open to visitors at anytime.


  • Parking
  • Plenty of parking is available at all times.


Total of 83, showing 21-40
9.8

The Whitebeach has a Review Score of 9.8 (9.790) out of 10, based on 27 reviews in the last 2 years. Over all time The Whitebeach has 83 reviews.

Overall Experience

  • 69
  • 14
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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

My friend has been at the home for nearly five years and has always been treated with respect and been well cared for by lovely staff who have supported him at all times. As point of contact, I have always been kept up to date with any concerns and changes in his medication or care.
I am always made
very welcome when visiting and there always seems to be activities going on and outing on their bus.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. It's such a pleasure looking after your dear friend. I will pass on your words to the rest of the team at The Whitebeach.


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Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to The Whitebeach five weeks ago. From the start, the staff were so efficient and caring. My husband is not the easiest of residents. He is difficult with what he will eat but they are so patient with him. The home, overall, is a very happy home for the residents and their visitors.
I would recommend their home to anyone.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words. I will be sure to pass this on to the rest of the team at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

The Whitebeach Care Home is a fantastic facility, the care, time and patience taken with my mother are outstanding. My mother would never have had the companionship, activities or been safe without this wonderful home.
I can't thank Whitebeach enough for the excellent care they take of our mother.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, Karen. I will ensure that I pass on your kind words to the staff team here at Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

Caring staff. Engaged in activities with Mum. Regular food breaks and fluids are encouraged.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you for your lovely words, I will ensure they are passed over to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff clearly care about all the residents. We are always offered a drink on arrival and everyone is very friendly, residents are always treated kindly and seems there is a range of activities on offer.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your lovely words. I will ensure that I pass on your kind words to the rest of the team at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

Being at The Whitebeach has given my mum a life again. She tells me she loves it there and, as an only child, she feels part of a family. For the first time since her Alzheimer's symptoms began, she is calm, settled and happy. I cannot praise the staff enough for their kindness in how they care for
her as an individual. She takes pleasure in life again now that she is fully supported in all aspects of her care and in living her life. The atmosphere the staff have created is kind, inclusive, personalised and fun and she benefits directly from this by being happy and better than she has been throughout her illness.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your really kind words. I will ensure that I pass this on to the team at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

Superb. Excellent. Exactly what Mum needs. I'm 100% happy and reassured by the care my mum receives. The staff are completely caring and professional. I can't thank them enough.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. I will be sure to pass this on to our team at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted The Whitebeach by phone I was impressed by the friendly and helpful manner of the staff. On my subsequent visit to a friend who is a resident, I found the staff welcoming and friendly. There was a nice calm atmosphere about the place and the residents I saw in the day room
looked well cared for with a high staff ratio and individual attention. I was offered a cup of coffee on my arrival, shown to my friend and we were able to sit and have a conversation together.
I was particularly impressed by the “Whitebeach Dignity Tree”, a mural painted on the wall with well-thought-out aims/objectives posted around the tree.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words. I will ensure that this is passed on to the rest of the team at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

It's always so hard to see your mum how she is but these guys at The Whitebeach make it so much easier to deal with.
I love that there is always something going on, always busy with lots of activities.
I love the energy they have and truly make an effort with Mum and the others no matter how difficult
it can be at times.
I love that they are kind and that's all I want for her, people being kind.
Keep up the lovely work all you beautiful people.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for this really lovely feedback. It's such a pleasure looking after your mum. I will ensure that I pass this over to the rest of the team at Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

The Whitebeach staff are excellent - very helpful and care for my wife. So much so that when we arrive, she beams and is so happy to go in for daycare, or at present respite care.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, I will be sure to hand over your lovely feedback to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum moved in a few weeks ago after a prolonged stay in hospital and an unsatisfactory residence at another care home, so I wanted to make sure that her new home would be more suited to her needs. Whitebeach has exceeded my expectations! The staff couldn't be friendlier or more welcoming. Even before
Mum moved in, the management took the time to meet with her and answer any questions she had and they were so helpful to me too. The day Mum moved in, staff came by her room to introduce themselves and say how happy they were to meet her. This was a wonderful way to make her feel welcome from the very start and Mum had a big smile on her face. Her room is a good size and being able to have it just the way the resident wants is another positive for Whitebeach. Her laundry is done and bedsheets are regularly changed, Mum says it's like staying in a posh hotel. The food is delicious, and the activities and trips are wonderful too. I can't recommend Whitebeach enough. We are very happy.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, Angela. I will ensure I pass this on to the team at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved in at the end of October and now lives less than four minutes from where I am. She moved from the busyness of London, a one-bedroom flat, which she couldn't manage by herself, to a lovely room with a view in St Leonards where all her needs are met. The building is like living in one's
home and the staff always take time to say hello and acknowledge my presence when I visit. The option is there for the resident to get involved with different activities and at the same time, there is no pressure to join in. My mother prefers to stay in her room and is encouraged to come out and meet people, which she sometimes does. I am stress-free as a result of this move. I can't thank the staff at The Whitebeach enough. I really recommend this as a place to house your loved ones if they need that little bit of extra special care. Thank you.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. I will be sure to pass your lovely feedback on to the rest of the team at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has settled very well at this excellent home. The staff are absolutely brilliant and all Dad's needs are catered for. I cannot recommend The Whitebeach highly enough. They are fantastic.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words. I will pass this on to the rest of the team at The Whitebeach.


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Overall Experience  Overall Experience 4.0 out of 5

Staff have always been lovely, caring and kind with my grandad.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words. I will pass this over to the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been going to The Whitebeach Care home as a non-residential attendee since the beginning of July. She has dementia and is cared for by my Dad at their home. We have been looking for the right care provider for her that really enables her to remain active, to have fun, to socialise but also
to be in a safe environment. The Whitebeach Care facility has absolutely exceeded our expectations. My Mum lights up when she arrives and really enjoys herself here and it's met what she needs, absolutely. It's given a welcome break for my Dad too. The house is spotless, the staff are really friendly, helpful and the atmosphere is welcoming, with the residents and day attendees treated with respect and with warmth. I couldn't recommend this more highly. The best care provider in the area.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. I will ensure I pass this feedback onto the rest of the staff team.


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Overall Experience  Overall Experience 5.0 out of 5

I organised to take my parents to Whitebeach for a holiday from their care home in Birmingham. They loved it and didn't want to leave. I was not at all surprised; the food was first class, the staff professional, friendly and fun and the management were approachable, supportive and accommodating. The
activities were varied and my parents also enjoyed bus trips, a car trip to a place of their choice and, in particular, an afternoon at the group's caravan (with tea and biscuits on tap). I'm delighted that after a meeting with the Executive Head of Outcomes and Placements, who met with us to discuss my parents' future, we were able to move them into one of the group's neighbouring homes in Bexhill on Sea which better suited their needs and where they're experiencing the same levels of kindness and support that they did at Whitebeach. I highly recommend Coast Care Homes, and it's reassuring to know that they are able to offer varying care in each of their homes should my parents' needs change, avoiding a major upheaval.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words Julie, I will ensure I give this lovely feedback to all of our staff here at Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

Very caring home, with plenty of staff always involved with the residents, offering different activities, drinks and snacks. When my father was severely ill, the care was excellent, including the level of nursing that he needed. The support given to me at this time was also much appreciated.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. I will ensure that I pass this on to the staff at The Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

My uncle has been here at Whitebeach for a number of months now after a long stay in hospital. This was such a hard decision for the family to come to but that said, he could not be in a better home. The kind, compassionate team go above and beyond and this shows in so many ways, this feels more like
a big house that they all live in rather than a clinical home. It is so clean in all areas and the food is so fresh, they monitor his food and drink intake and I am regularly updated on his health. The number of activities and different trips they have going on are brilliant, it's been so lovely to be part of this and now that Covid restrictions are getting better to be able to see uncle in his environment gives us more comfort. When I leave after my visit, I am not sad because I know he is in great hands and I look forward to our next. I would like to thank the team at Whitebeach for the respect and ongoing care you all give to my uncle.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. I will ensure that I pass this on to our team here at Whitebeach.


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Overall Experience  Overall Experience 5.0 out of 5

The staff here are extremely friendly and helpful. Genuinely care for my mother. Nothing is too much trouble. Excellent at keeping us informed about Mum's health concerns, etc. It has lots of activities and bus trips, and the home looks very festive according to the season, Christmas, Halloween, Easter,
Independence Day, etc.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words Mary, I will of course ensure I pass over your comments to the rest of the team. It's a pleasure looking after your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Whitbeach just before Mothering Sunday. She settled in the garden, wandered through the corridors and told us how posh the place was. We have phoned regularly to check how Mum is settling in and are always happy to be told of Mum's antics. The staff here are very supportive to Mum and
us alike. The smile Mum gives us when we visit is priceless. Mum is so happy again, it's a reassurance for us.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words. It's a pleasure looking after mum. I will ensure I pass over your kind words to the rest of the team at Whitebeach.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for The Whitebeach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for The Whitebeach is calculated as follows: ( (250 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 310 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Whitebeach is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner

Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.


Lynda

Lynda Dewhurst

Job Title: Owner

Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.


Danielle

Danielle Henderson

Job Title: Operations Manager

Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.


Bill

Bill Poore

Job Title: Operations Manager

Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.


Lindsey

Lindsey Sherwood

Job Title: Operations Manager

Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.