The Whitebeach

24 Upper Maze Hill, St Leonards-on-Sea TN38 0LA
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9.8 83 Reviews
  • The Whitebeach, St Leonards-on-Sea
The Whitebeach is a hub community home specialisng in dementia care offering daycare, home care, respite and residential care services.

All bedrooms have en suite facilities and some are suitable for couples.

The day centre opens out onto a large decking area which overlooks a beautiful sensory garden with stimulating colours, smells, running water and a reminiscing caravan.

Coast Care Homes meets each resident's varied and differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebeach has a full-time activities programme and runs three minibus trips a week.

Staff at Coast Care are constantly updating their skills and knowledge and try to keep up to date with the most progressive developments in dementia care.

The company believes in meeting residents' emotional needs as well as providing the best physical care.

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Care Provided by The Whitebeach

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vlad Vieru (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (33)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for The Whitebeach

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,450
    • Self-Funded Residential Dementia Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,450
  • (these prices are only a guideline, please contact The Whitebeach to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whitebeach is open to visitors at anytime.


  • Parking

  • Plenty of parking is available at all times.


The Whitebeach Reviews (83)

Total of 83, showing 41-60
9.8

The Whitebeach has a Review Score of 9.8 (9.790) out of 10, based on 27 reviews in the last 2 years. Over all time The Whitebeach has 83 reviews.

Overall Experience

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Date Published

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Review from Katy L (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the care Mum is receiving and she loves the food. I look forward to Mum accessing the activities when she has settled in more. I could not be happier knowing my mum is here, safe and well.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words Katy, I will pass on your lovely comments to the rest of the staff team.


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Review from Jane S (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have definitely made the right decision to put our mum in The Whitebeach. She is safe, happy and well looked after. The staff are very professional, caring and always willing to chat to us about our mum. It's lovely to be able to sit in their beautiful gardens with a cup of tea and have a chat. Mum
loves the little Jack Russell dog called Buddy.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, Jane. I will ensure I pass this on to our staff team. It's a real pleasure looking after Mum.


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Review from P S (Sister-in-law of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently both my brother-in-law and sister-in-law arrived at The Whitebeach. So far as we have seen, the staff are very friendly and welcoming. They both have already commented on the lovely food and we can only hope with the care and kindness of all at Whitebeach, they will settle into this new place
of their lives. We return to the USA, relieved that they are both being taken care of.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you for your kind words. I will pass this over to the rest of the team here at The Whitebeach.


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Review from P S (Brother-in-law of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the cleanliness of all areas and rooms, the decoration is fresh and many pictures relate to the ages of residents. The staff appear to be well trained and quick to respond to residents' calls. The food is fresh and varied. An onsite multiple purpose vehicle allows residents to enjoy outside
trips on a regular basis.

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Review from David C (Son of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We all worry about our parents as they get older and given the events of the past two years, it was all too easy to worry further still with the threat of Covid making its way into care homes and affecting those most vulnerable. Myself and my family were all worried but at the same time felt confident
that Mum was in the very best hands. I won't talk solely about the pandemic because that's not at the root of how caring the team are at The Whitebeach - it simply highlighted their skill and dedication. The team have always been that way and always kept us all up-to-date brilliantly regarding all aspects of Mum's health. Communication is key for any care home and I can't thank the team enough for how they have all looked after Mum since day one and in turn, helped our family be at ease knowing she is kept safe, well, entertained and happy.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words David. It's such a pleasure looking after your mum.


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Review from Marney H (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another year on and Whitebeach are still providing quality care for my elderly mother. Staff are kind and respectful and are always keeping us informed of her needs and well-being. Unfortunately, the activities plans haven’t been as full as it has been in the past, due to covid but we hope to see that
come back, when it’s safe to do so. Overall, I trust Whitebeach with the care of my mother and she seems very happy to live there.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you again for your very kind words, Marney. It's such a pleasure to look after your mum. Our activities will, of course, be back in full swing very soon.


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Review from P D (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great place.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you for your review. If you have any concerns, particularly regarding the food, please do not hesitate to speak to a member of the team in the office.


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Review from Jason D (Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is good here for well-being. food is good. Staff are friendly. Feel confident and secure. Overall, very good. Thank you.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you for your kind words, I will ensure I pass on this lovely review to the rest of the team.


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Review from Julie S (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to this care home in May this year. We were all worried about the move as she has Alzheimer’s and struggles with change and with all the Covid restrictions as well, we were very nervous. From day one, the home has been fantastic. When I visit, I have noticed that she is dressed nicely
(not inside out) and her clothes are clean. There are always activities going on and trips out, which my mum loves. Although I have not been inside the home, the staff that I have met are very genuine and very caring. There is a group in which I get regular updates and photos of my mum which is brilliant (thanks). I also never have any problems getting through on the phone, if I need to book an appointment to visit or just to ask how Mum is. We are so happy that Mum has settled in and that is down to the fantastic staff in The Whitebeach.

Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you so much for your kind words, I will make sure your comments are passed onto the staff team.


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Review from Sue T (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only went into the home 12 days ago. Everyone has been so kind to her and made a confusing situation much easier for her. She has done so many activities already and I can see a good improvement in her already. She has told me that she loves it there.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words Sue, we are so glad that Mum is happy and she so quickly become part of our Whitebeach family. We love always walking in to a room and seeing Mum singing away.


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Review from Chris E (Civil Partner of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three years after my partner’s diagnosis, we spent a ‘taster day’ at The Whitebeach. We felt very welcome and I was impressed by the respect accorded to the residents by all the staff. My partner went to Day Care once a fortnight before Lockdown. She enjoyed singing, art, and outings. She came back
happy, and I had total confidence that her needs were met. Most things in her life are initiated by me, and Whitebeach gave her something of her own - if we met staff members in town, she could introduce them to me. My partner recently had her first Respite at Whitebeach. Staff so willingly undertook all the preparation involved, despite the shortness of the stay. They took such trouble to learn all about her, so her stay was enjoyable. I had a welcome break, and she came home relaxed, saying she had enjoyed herself and everyone was so kind. Finding The Whitebeach has put my mind at rest. We hope to benefit from Respite regularly, and I know I could turn to them if I was ill or if my partner needed longer term care.

Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you so much for your kind words, I shall pass them onto the team.


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Review from S P (Partner of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been a resident for nearly a year now, and he seems very happy. I am sometimes upset at how cold he feels when I visit, and very often his pads are very wet and in need of changing, but it is dealt with immediately.

Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your review. I am sorry to hear of your concerns, this will immediately be acted upon. If you have any concerns at all, our office door is always open, and a member of the management team is always available.


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Review from Melissa D (Daughter-in-law of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome from one lady.
Very friendly, efficient staff.
Residents seem happy and well cared for.
Bright, airy rooms and lovely garden.

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Review from Trudy P (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Whitebeach is a lovely, fun and friendly care home. My dad is looked after very well and has a good relationship with the staff.

Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your review and kind words; we will pass on your comments to the staff team.


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Review from Kirstie C (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Whitebeach has been a wonderful place for Mum to live since she moved in January 2020. All the staff are professional at all times, but with a good sense of humour. We are always kept up to date with any changes in Mum's health. We wouldn't hesitate to recommend The Whitebeach.

Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your review and kind words; we will pass on your comments to the staff team.


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Review from Lara M (Niece of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt started visiting The Whitebeach as a day centre, and from the moment we visited, I knew it was a special place. It has a lovely friendly feeling, and the staff are absolutely fantastic. My aunt is now a resident and always says how well she is looked after, and I am so happy knowing she
is there. Everything is personalised for the residents, which is so lovely. The Whitebeach by far surpasses the other homes my aunt has stayed in in the past for respite care, and I know how good the staff are with her dementia. Everyone at The Whitebeach - you are wonderful.

Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you; your kind words will certainly be shared with all of The Whitebeach team.


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Review from C N (Husband of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found the staff very caring and helpful. During Covid-19, the staff made sure all the residents were safe at a very difficult time, and the records show how good they were.

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Review from Kim H (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of The Whitebeach for the last few years of her life. In that time, she has been extremely well cared for by all the staff. They encouraged her to take part in all the activities, even though she was not sure she would be able to join in. Her great love of the outdoors was encouraged,
walking to the duck pond, going out in the minivan to different parts of East Sussex, perhaps having a glass of wine or two!
The days that she remembers with fondness have been when the carers have spent time with her; eating fish and chips on the pier, having a cheeky ice cream on the beach or digging carrots up from their garden trough.
The staff have always been cheerful and welcoming both by phone and face to face. Thank you once again for your infectious humour and joyfulness.

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Review from Annie R (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Whitebeach is everything we hoped a home would be for our Mum. There is always guilt and worry when you choose a home for a loved one, but we were so very lucky when we found The Whitebeach. The home itself has been made bright, cheery and happy by the personalised displays created by staff and
residents. When you walk in, it feels like a cosy home. The staff know residents well, and this is noticeable as they move around greeting residents with affection. The pandemic was a frightening time, but The Whitebeach staff have been amazing. They have kept us updated, always put residents first, and continued to do all they could to keep it the loving, caring, dynamic environment it always is. I love to see the photos of Mum that they share - clearly happy and engaged, and most importantly for me, cared about. A wonderful home, with wonderful staff.

Reply from Lynda Dewhurst, Director at The Whitebeach

Thank you for your kind words. We continue to strive to create wonderful outcomes for each and every resident in our care.


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Review from L B (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is extremely difficult to relinquish the care of an elderly and frail relative when you have undertaken the task for so long, but everyone at The Whitebeach made it much easier than expected. I received constant updates and photographs, and I noticed proper cups and saucers at the tables - a mark
of respect for the age of the residents. My relative was happy and so well cared for, and they made great strides in understanding how his dementia affected him. Thank you very much for making his final days worthwhile.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for The Whitebeach is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for The Whitebeach is calculated as follows: ( (250 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 310 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Whitebeach is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner

Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.


Lynda

Lynda Dewhurst

Job Title: Owner

Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.


Danielle

Danielle Henderson

Job Title: Operations Manager

Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.


Bill

Bill Poore

Job Title: Operations Manager

Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.


Lindsey

Lindsey Sherwood

Job Title: Operations Manager

Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.