Ryeview Manor Care Home has a Review Score of 8.9 (8.879) out of 10, based on 10 reviews in the last 2 years. Over all time Ryeview Manor Care Home has 49 reviews.
Review from Rianne W (Wife of Resident) published on 15 April 2025
Submitted via Website •
Report
Reply from Angela Reynolds, Home Manger at Ryeview Manor Care Home
Thank you for your kind words. We are happy to have your husband in the home with us, he seems happy and certainly enjoys chatting to staff. Thank you again
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 15 March 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P E (Son of Resident) published on 6 March 2024
Submitted via Website •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you very much for the review. I will share your comments with the staff. It is a pleasure to look after Mum.
Thanks again.
Home Manager
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W J (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for the review.
It's lovely having Mum in the home, and it's a pleasure to look after her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A K (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thanks; you and Mum both appear to be happier since she moved in.
Always enjoy the chats.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer N (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Postal Card •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for your positive review, Jennifer.
I will share it with the team.
Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L C (Daughter of Resident) published on 22 November 2023
Submitted via Website •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for the review.
We really enjoy looking after your mother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally T (Daughter of Resident) published on 22 September 2023
Submitted via Website •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Hi Sally,
I'm sorry you feel this way. We looked after mum for nearly 5 years. Any concerns that were raised were addressed with yourself or your brother.
As a home, we were very fond of mum and I believe she had good relationships with the majority of the staff.
I can assure you the home is not short staffed and we pride ourselves on not using agency.
We are always happy to receive feedback and I will share this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vivienne E (Wife of Resident) published on 9 August 2023
Submitted via Postal Card •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for the review.
Your husband is a pleasure to look after and always has a smile on his face.
Many thanks again,
Gemma.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael H (Friend of Resident) published on 9 March 2023
Submitted via Website •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you very much for the review.
Our aim is to ensure residents are happy.
I will share the feedback with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue G (Daughter of Resident) published on 28 February 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie W (Daughter of Resident) published on 11 January 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Daughter of Resident) published on 6 October 2022
Submitted via Website •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for your review.
Mum always puts a smile on the staff's faces. It's a pleasure looking after her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Wife of Resident) published on 22 September 2022
Submitted via Website •
Report
Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Sorry to receive this feedback about your unsatisfactory stay.
Please be assured that your concerns would have been addressed immediately in December 21 if this would have been bought to our attention.
We are always looking for feedback to better our service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin C (Son of Resident) published on 23 June 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christopher R (Son of Resident) published on 22 September 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison P (Daughter of Resident) published on 4 August 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan B (Friend of Resident) published on 21 July 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jocelyn T (Daughter of Resident) published on 17 July 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 8.9 (8.879) out of 10 for Ryeview Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Ryeview Manor Care Home is calculated as follows: ( (81 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 120 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.379 Points relating to the number of positive Reviews for Ryeview Manor Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 9 Positive Reviews ÷ 18.8 = 0.479
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 22 hours ago
Single, Large and and Standard Rooms: Double or Companion Rooms (all en-suite shower facilities).
Loading
Loading events
Job Title: Home Manager
Joined: 2025
I began my career in care over 20 years ago, driven by a deep passion for making a positive impact on people’s lives and a genuine desire to support those in need with compassion and commitment. From the very start, I found immense fulfilment in helping individuals maintain their dignity and quality of life while building meaningful connections along the way.
Over the past 10 years with B&M Care, I have had the privilege of growing within the company, starting as a Senior Care Assistant and progressively taking on more responsibility. Completing the Leadership Pathway Management course was a pivotal moment in my journey with B&M, equipping me with the essential skills and knowledge to transition into management.
My dedication to the values of compassion, connection, and commitment—along with continuous personal and professional development—ultimately led me to my current role as Interim Home Manager, where I have the opportunity to lead and inspire a dedicated team in delivering exceptional care to our residents.