Ryeview Manor Care Home has a Review Score of 8.7 (8.670) out of 10, based on 9 reviews in the last 2 years. Over all time Ryeview Manor Care Home has 48 reviews.
Review from J H (Daughter of Resident) published on 15 March 2024
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Review from P E (Son of Resident) published on 6 March 2024
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you very much for the review. I will share your comments with the staff. It is a pleasure to look after Mum.
Thanks again.
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Review from W J (Daughter of Resident) published on 8 January 2024
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for the review.
It's lovely having Mum in the home, and it's a pleasure to look after her.
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Review from A K (Daughter of Resident) published on 7 December 2023
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thanks; you and Mum both appear to be happier since she moved in.
Always enjoy the chats.
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Review from Jennifer N (Daughter-in-law of Resident) published on 30 November 2023
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for your positive review, Jennifer.
I will share it with the team.
Many thanks.
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Review from L C (Daughter of Resident) published on 22 November 2023
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for the review.
We really enjoy looking after your mother.
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Review from Sally T (Daughter of Resident) published on 22 September 2023
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Hi Sally,
I'm sorry you feel this way. We looked after mum for nearly 5 years. Any concerns that were raised were addressed with yourself or your brother.
As a home, we were very fond of mum and I believe she had good relationships with the majority of the staff.
I can assure you the home is not short staffed and we pride ourselves on not using agency.
We are always happy to receive feedback and I will share this with the team.
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Review from Vivienne E (Wife of Resident) published on 9 August 2023
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for the review.
Your husband is a pleasure to look after and always has a smile on his face.
Many thanks again,
Gemma.
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Review from J B (Daughter of Resident) published on 23 May 2023
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Review from Michael H (Friend of Resident) published on 9 March 2023
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you very much for the review.
Our aim is to ensure residents are happy.
I will share the feedback with the team.
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Review from Sue G (Daughter of Resident) published on 28 February 2023
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Review from Julie W (Daughter of Resident) published on 11 January 2023
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Review from M G (Daughter of Resident) published on 6 October 2022
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Thank you for your review.
Mum always puts a smile on the staff's faces. It's a pleasure looking after her.
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Review from J W (Wife of Resident) published on 22 September 2022
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Reply from Gemma Carter, Home Manager at Ryeview Manor Care Home
Sorry to receive this feedback about your unsatisfactory stay.
Please be assured that your concerns would have been addressed immediately in December 21 if this would have been bought to our attention.
We are always looking for feedback to better our service.
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Review from Kevin C (Son of Resident) published on 23 June 2022
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Review from Christopher R (Son of Resident) published on 22 September 2020
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Review from Alison P (Daughter of Resident) published on 4 August 2020
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Review from Susan B (Friend of Resident) published on 21 July 2020
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Review from Jocelyn T (Daughter of Resident) published on 17 July 2020
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Review from Liz G (Daughter of Resident) published on 16 July 2020
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The Review Score of 8.7 (8.670) out of 10 for Ryeview Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.444 for Ryeview Manor Care Home is calculated as follows: ( (69 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 108 Ratings = 4.444
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.226 Points relating to the number of positive Reviews for Ryeview Manor Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 8 Positive Reviews ÷ 18.8 = 0.426
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Single, Large and and Standard Rooms: Double or Companion Rooms (all en-suite shower facilities).
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Job Title: Home Manager
I started my career as a beautician, but 15 years on, I felt something was missing. I enjoyed delivering a highly-personalised service, but wanted to change my focus – and the care sector was the right pathway. With this in mind, I applied for a Care Assistant opportunity at Ryeview Manor in 2015 which opened my doors to both education and progression within B&M Care. Since starting, I have completed such qualifications as an NVQ Level 5 in Health & Social Care, as well as the company’s Management Development Pathway – an invaluable experience that contributed to my most recent promotion to Home Manager.