Wraysbury House

Beccles Road, Worthing BN11 4AJ
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9.6 28 Reviews
  • Wraysbury House, Worthing
Wraysbury House care home supports older people and specialises in caring for those with dementia.

Close to Worthing, Wraysbury House is a residential care home close to the sea.

A 'Life History' of each resident is completed with  help of family and friends, to aid reminiscence and plan appropriate care and activities.

The care staff deal with all circumstances with patience, control and consideration. You can rely on the care workers to be there for you when you need them.

The care home has a lounge, library, elegant dining room, conservatory and bedrooms with en-suites.

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Care Provided by Wraysbury House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Wraysbury house ltd
  • Person in charge
  • Sue Townend (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Wraysbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,600
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
  • (these prices are only a guideline, please contact Wraysbury House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Wraysbury House has own car park.


Wraysbury House Reviews (28)

Total of 28, showing 1-20
9.6

Wraysbury House has a Review Score of 9.6 (9.629) out of 10, based on 13 reviews in the last 2 years. Over all time Wraysbury House has 28 reviews.

Overall Experience

  • 16
  • 11
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Date Published

28
2
10
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Review from Yvonne M (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent her last almost 3 years with Wraysbury House where the care was far superior to her previous care home even though she was entirely funded by her local authority. Staff were warm, and kind and liked to tease and have a laugh with Mum. Her behaviour was challenging at times but they
took it in their stride with a wry shrug, explaining what to expect as her vascular dementia advanced. It was wonderful to simply be her daughter during visits, sitting in the garden or pushing her wheelchair to the local park, and later reading, playing cards, snacking, or singing in her room. They could not have been kinder when her time came to leave us and accompanied us to scatter her ashes at sea. This care home is a lovely place with a compassionate and experienced Manager and Team, well-versed in end-of-life care, so I thoroughly recommend Wraysbury House as a clean and compassionate haven for your beloved relative.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you Yvonne for your lovely feedback. It was a pleasure to get to know your Mother and yourselves as a family. We like to care for all the family as well as your loved one. It was an honour to go out to sea with you all to scatter your mother's ashes. What an experience. Thank you.


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Review from Rosemarie W (Sister of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly. They looked after my brother with great care until his demise. I can't thank them enough and would recommend Wraysbury House.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you Rosemarie, your brother's wit and smile we will remember. It is an honour to care for someone to the end of their life.


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Review from Julie M (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that was given to our mother during her twilight years at Wraysbury House was exceptional.
The wonderful team of carers always gave Mum lots of love and affection and coped well with the more challenging aspects of dementia with a sense of humour and always with compassion.
During
her final days manager even came out in the middle of the night to ensure that Mum was not in any pain.
I would wholeheartedly recommend Wraysbury House. Your loved one will be in good hands.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you for your very kind words. It was a pleasure looking after your Mum and supporting you all as a family.


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Review from Sarah M (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wraysbury House is a lovely home albeit a bit outdated furniture and decor-wise. The staff are absolutely lovely and are always so friendly and warm to my mum. Her room is kept the way she likes it with all her soft toys and photos of family on the walls. The food is good old home cooking, the way Mum
likes.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you Sarah for your feedback. It has been a pleasure to be part of Mum's life, she is such a character.


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Review from R P (Wife of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled well at Wraysbury. I am relaxed knowing that he is safe and well cared for. He enjoys the home-cooked food and always clears his plate. His room is clean and comfortable. Management and all staff work together as a team.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you for your feedback. It has been a pleasure getting to know yourself and your husband.


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Review from I D (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend was transferred from the hospital to this home earlier this month. I had no previous knowledge of the home but all the staff have been friendly and helpful-i.e. I opted for a change of room because of size and view and it was arranged. I have not seen meals, so not know the cost and hope it
is safe. The lift broke down a week after my friend arrived but fortunately, she could manage the stairs. She has settled now and enjoys the activities.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you, we appreciate the feedback. The lift was repaired swiftly. Your loved one has settled nicely and was sunbathing in the garden yesterday.


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Review from C W (Niece of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Wraysbury House for thirty-six months and has been very happy during this time. The staff are very caring and compassionate and keep in regular contact. There have always been plenty of activities for the residents, and family and friends are always welcome to join. Although my aunt's
health is now deteriorating I continue to value the added care she receives. Thank you to the entire team at Wraysbury House.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you for your feedback. It is a pleasure to care for our residents and to get to know their families.


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Review from Moira M (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wraysbury House looked after us every step of the way, putting us at ease and helping us with our needs as well as my mother's. My mother is very well cared for and we are extremely pleased we chose Wraysbury House to care for our mother at this time in her life.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you, Moira, your feedback is very welcome. It has been a pleasure getting to know your mum and you as a family. We were glad to make her birthday so special.


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Review from C C (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has been looking after my Mum for many years though her dementia journey. She was very happy with everything about the home and staff. Now Mum is into end of life care the staff are still very caring and doing what's best for her. I've sometimes turned up when they have not expected me. I'm
always greeted with a cup of tea and Mum's level of care is no different.

Reply from Sue Townend, Registered manager at Wraysbury House

Wraysbury House believes in looking after the relatives as well as their loved ones. Thank you for your review.


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Review from Leslie B (Husband of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Wraysbury House for just a short time but thanks to the truly wonderful care, kindness and love shown to her she has settled in the quite wonderful lovely home. This is such a great comfort to me and our family at what is a difficult time. The staff are courteous and kind
as are the management, always on hand to help my wife and us if necessary. The activities and facilities are excellent and you can see that everyone is encouraged to join in. There is a lovely garden my wife can go into when the weather is warmer and we will be able to enjoy this with her during our visits. I can see that my wife is always treated with dignity and respect. I would not hesitate to recommend Wraysbury House to anyone.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you for this very kind review. It was a pleasure to look after your wife. She was a beautiful person.


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Review from Patricia D (Friend of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wraysbury House is a little haven of care and love. I felt reassured that many of the staff have worked there for many years, and they always knew how my friend was whenever asked, which gave me confidence in the home. Wraysbury House has a homely, comfortable and friendly feel, which was very important
to us. My friend enjoyed her food which was great, and I loved how the staff would cater for her love of biscuits and milk at various times of the day and night. She was happy with her room which was bright and uplifting. The management is excellent, always responsive, kind, generous and considerate. I am very grateful that my friend felt loved and cared for at Wraysbury House for the last months of her life.

Reply from Sue Townend, Registered manager at Wraysbury House

Your friend was such a character and she is missed by all of us. Thank you for your kind words, it means a lot.


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Review from B J (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has a calm atmosphere with friendly, patient staff. They made my Dad feel welcome at an apprehensive time. They encourage group activities which happen daily. A pleasant, private garden is a plus. A work in progress with its maintenance. The home is kept clean, tidy and safe. Overall my Dad
is very well looked after and we have been kept informed of his progress as he settled in.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you, It has been a pleasure getting to know your father.


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Review from D P (Sister of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have the best interests of their patients, even if they do not have the best facilities at the home. I like the fact that the staff are the same familiar faces I see. They are always courteous and friendly. This is reflected in my sister who is extremely happy.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you for your feedback


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Review from Karen G (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wraysbury House is just like a home from home. It is warm and clean with lovely rooms. Dad was very happy there. The food was excellent, Christmas party was fun. The staff were amazing with Dad, attentive, caring, kind and gentle. Dad felt safe, secure and loved, both day and night. Staff kept me fully
informed of hospital admissions and of Dad's end-of-life care. We were able to visit as much as we wished, Covid tested and provided with masks. Dad was treated with dignity at all times. Thank you so much Wraysbury House staff.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you for this feedback, It was lovely to get to know you.


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Review from P B (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wraysbury House is a lovely large building with airy and bright rooms on the ground and first floor. A warm welcome by all staff members on shift who greet you on arrival. Staff are experienced, helpful and patient and endeavour to make our loved ones feel relaxed and comfortable as possible. In terms
of areas for improvement, I would suggest that some bedrooms and public areas would benefit from a fresh coat of paint. Having said that the large living room, conservatory and garden are great open spaces for the residents to enjoy.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you, feedback is appreciated.


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Review from Sally G (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When choosing a care home, at a very difficult time with my mum, the manager of Wraysbury House spent ten minutes on the phone explaining about how they care for dementia patients. Immediately, I was drawn to her care and warmth. At every step of our journey, we have had amazing attention from the staff
and have been kept informed of any slight medical issues and decisions around moving rooms etc. When needed, when Mum declined, in her last few weeks, we could not have been kept better informed. In the last few days, knowing the end was near, the attention, kindness, care and love shown to us and Mum were beyond words. A truly lovely family of carers - their love and affection for Mum had no boundaries.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you Sally, It was a pleasure getting to know your family over the years. Mum was a lovely woman who always cared about us as well as her family.


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Review from Geoff C (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for twenty months. Whenever I visited she was clean, tidy and content. The care and consideration given to us in the last days of her life was absolutely outstanding. Every member of staff showed us great kindness and went beyond the call of duty to help us.

Reply from Sue Townend, Registered manager at Wraysbury House

Thank you Geoff for your review. It was a pleasure looking after your mother
Registered manager


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Review from Jacqui C (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wraysbury House have looked after my mum for two years and she really enjoyed it there. She had two MRI's and they were excellent looking after her. For her end of life care, we were allowed to see her every day. She was 92 - a great age. She had a lovely sunny room and loved sitting in the lounge,
conservatory and garden in the summer.

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Review from Yvonne L (Wife of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

OMG, I am so lucky as the wife of 54 years to have my husband in such a brilliant home.

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Review from B J (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my family and myself are more than satisfied with the care and general cleanliness of the home.

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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Wraysbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Wraysbury House is calculated as follows: ( (103 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 151 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wraysbury House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

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Sue Townend

Job Title: Registered manager

Joined: 2017

Sue has 47 years of experience and specialises in Dementia care and End of life care. Sue promotes person-centred care and works alongside her team, where she can integrate with relatives and residents.


In March 2022 we won Best Care Team in West Sussex.


Sue holds a Diploma level 5, dementia pathway.
D32/D33 NVQ assessor.
Member of WSPIC.


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Julie Gosling

Job Title: Head of care

Joined: 2020

Julie is the Head of Care at Wraysbury house. She has worked her way up from senior care assistant.


Her skills include Care planning, relatives reviews and working on the floor managing Care provision on a daily basis.


Julie is working towards her Diploma Level 5 in Care.
Julie attends the WSPIC meetings with the manager to broaden her knowledge and skills.


Frequently Asked Questions about Wraysbury House

What types of Care is Wraysbury House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wraysbury House provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wraysbury House have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wraysbury House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wraysbury House to the centre of Worthing?

0.4 mile(s) as the crow flies, distance by road may be significantly further.