Baugh House

19 Baugh Road, Foots Cray, Sidcup DA14 5ED
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9.6 95 Reviews
  • Baugh House, Sidcup
The services they offer include residential dementia and nursing care.

One of Gold Care’s most popular homes, Baugh House is located in Sidcup, Kent. The home is conveniently located off Sidcup High Street, while still offering a rural location. With stunning views of the surrounding countryside and the Foots Cray Meadows, which together offer a beautiful tranquil setting. Baugh House offers the best of both worlds, of a rural setting while still close to high street stores, local pub, supermarket and a selection of independent shops offering a mix of eclectic goods.

“It’s what’s inside that counts” is true of all Gold Care Homes' and specifically what people love about Baugh House. The Care team and other support teams in the home are the heart of the business. Baugh House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents also benefit from:

-        Spacious and open-plan interior
-        Enclosed garden and courtyard area
-        En-suite bedrooms
-        Welcome Toiletries on arrival
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by Baugh House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alejandro Reytor (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Baugh House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Baugh House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Ample on site parking available


Baugh House Reviews (95)

Total of 95, showing 21-40
9.6

Baugh House has a Review Score of 9.6 (9.592) out of 10, based on 30 reviews in the last 2 years. Over all time Baugh House has 95 reviews.

Overall Experience

  • 55
  • 31
  • 6
  • 2
  • 1

Date Published

95
6
16
30
65

Review from Sheila A (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Baugh House to be a caring environment. Everyone does all they can to make residents comfortable. All staff are caring. Since my husband has been at Baugh House he has improved considerably.

Reply from Chante Woodley, Marketing Coordinator at Baugh House

Thank you for your review! We will inform the Baugh House team who take care of your husband of your kind words. Your feedback is important to us, as is the care and wellbeing of all our residents at Baugh House Care Centre.


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Review from C F (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely fantastic team, so caring and so kind. I have had nothing to worry about with them looking after my mother. She's nursed back to strength to go home.
Thanks all very much.

Reply from Lauren Keener, Senior Customer Relationship Manager at Baugh House

Thank you so much for taking the time to provide feedback. We are so proud of our fantastic team at Baugh House and are delighted to hear you are happy with your Mum's care. I wish you all the best for the future.


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Review from David R (Husband of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home with the kindest staff who cared for my wife until her death - a difficult job done superbly well.

Reply from Lauren Keener, Senior Customer Relationship Manager at Baugh House

Thank you so much for taking the time to provide feedback. We are so proud of our fantastic team at Baugh House and are delighted to hear you were happy with your wife's care.


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Review from Clare R (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Baugh House Care Home from September 2022 - December 2022 when she sadly passed. The standard of care received was excellent. All staff treated Mum with excellent care and support. As a family, we felt we were very well supported and kept informed in every aspect of Mum's care. A five-star
care home in every way.

Reply from Chante Woodley, Marketing Coordinator at Baugh House

Thank you so much for your response. We where happy to of had taken care of your mum here at Baugh House, and I will pass on your kind words to the team. We strive to provide exceptional care to all our residents at Baugh House Care Home. Kind regards.


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Review from V W (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't live locally but my brother and sister kept me up to date daily of the care Mum received and I was able to speak with Mum on their phone when she was well enough. I have visited today for the first time and everyone is amazing! Thanks to them all for simply everything they did for our darling
Mum.

Reply from Priyanka Gadhe, Marketing Administrator at Baugh House

Thank you for taking out the time to leave us a kind review. We are glad to hear that you’re satisfied with the quality of care your mum received during her stay. At Baugh House care home we strive to provide exceptional care service to all our residents. Kind Regards.


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Review from Celia B (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to Baugh House on the 27th of February after being in hospital for a month. She settled in within a week or two and we (her family) visited her almost every day to help her settle. The staff were lovely and her room was comfortable and felt homely. Mum had been independent all her life
and didn't like to trouble staff for anything even though they kept telling her nothing was too much trouble. She passed away comfortably on 21/04/2023.

Reply from Priyanka Gadhe, Marketing Administrator at Baugh House

Thank you so much for taking out the time to leave us a kind review despite the circumstances. We would like to express our deepest condolences for the loss of your mum. At Baugh House care homes we are committed to providing comfort and compassion to our residents. We are grateful for the trust you placed in our care team and appreciate your thoughtful review. Warmest regards.


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Review from M M (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Baugh House does lots of things right, such as organising birthday parties and Mother's Day events for their residents. The staff are helpful and well-meaning. Our concerns are that more basic services such as cutting fingers/toenails, cleaning teeth, haircuts etc, aren't routinely done - they seem
to require an intervention from the family, and even then there is some doubt as to whether they are being carried out in reality.

Reply from Priyanka Gadhe, Marketing Administrator at Baugh House

Thank you for your feedback about Baugh House care home. We appreciate your positive comments about the organisation of events and the helpfulness of our staff. Your input is valuable to us, and we are committed to making improvements.
At Baugh House care home, we strive to provide exceptional care service to all our residents. Kind Regards.


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Review from Sue B (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Baugh House 10 months ago from a residential home with dementia care where she had lived for 4.5 years because they were no longer able to meet her needs and nursing care was required. She settled in fast and all the carers soon learnt how to manage and care for her needs.
Mum is always
clean and extremely happy when I visit and also when I see her in photos on the home's dedicated social media page.
I witness a lot of love and affection from the staff for her on my visits but also the same given to all those who live there. Always plenty of activities going on and no one is excluded. Mum hardly speaks now, has poor eyesight and rarely does anything with her hands yet she is given things to hold and is always in the midst of everything with a big smiley face. The manager is good at his job and keen to hear and act on any difficulties relatives have. His door is always open and he is very approachable.
I have seen many positive changes since Mum has been here across all areas.

Reply from Priyanka Gadhe, Marketing Administrator at Baugh House

Thank you for sharing your positive experience with Baugh House care home. We are glad to hear that your mum has settled in well and that her needs are being effectively met by our caring and attentive staff. Your feedback is truly valuable to us, and we will continue striving to make positive changes and provide excellent care. Kind regards.


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Review from Nicola C (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I find this difficult to write as my father has been asked to leave. He’s 82 and has been there for 4 years so is very settled. Baugh House had already contacted authorities above social services before telling me. The home selection team have been looking for homes with difficulty. They contacted one
and the manager went to visit my dad. No one told me this was happening. No contact from Baugh House at all to let me know. I have spoken to this manager and she was shocked to hear he was being made to move. I used to receive calls with incidents but haven’t had a call for a long time so was surprised to hear he was being asked to leave. This is going to be a horrendous move for my dad and his vascular dementia is bad now. How can they do this to an 82-year-old man? We were told they wouldn’t supply one-to-one yet when I visited he was receiving one-to-one. He just wants company. They have no idea the stress this causes a family let alone the resident.

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Review from A R (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Booked a Mother's Day afternoon tea for myself and my mum. It was excellent. The chef made sandwiches, mini macaroons, chocolate eclairs and more. It was such a good experience for my mum.

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Review from S G (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and efficient care home. Helpful and friendly staff and excellent care provided.

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Review from G F (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 93 and went into Baugh House when she could no longer be looked after safely at home. Her room is light and spacious with a nice view from the window and she has plenty of storage room for her clothes. She also has an ensuite shower room, toilet and smart tv. The staff are very approachable
and friendly and willing to listen to our requests and points of view. Placing Mum in Baugh House was not an easy decision but it has given us peace to know she is safe and well cared for.

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Review from Lorna B (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great help, all arrangements where made remotely as I live overseas.
Staff have always been great and relative is very happy with the care and staff.
The caters are kind and you feel that they genuinely care for your loved one.

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Review from Michelle W (Daughter of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father had been a resident for nearly 4 years at Baugh House! The permanent carers were super with continuity for my father's dementia needs, this we couldn’t fault, but the management are awful! Not a single manager remained for more than a few months at a time. There was over frequent use of agency
staff to the detriment to the residents! Management was always full of empty promises of improvement but alas with a week's notice in November 2021 we were informed my father had to leave! We were informed that his care needs were too great but this was a lie as his DST had not changed since he moved in, then we were informed this was not the case and that it was funding! This sent our family into a frantic search for a new home! the management put undue stress on our family and to the disgust of the carers that looked after my father we had to find a new home. This resulted in many of the long-term caring staff leaving. Please think carefully when choosing this home! Management are awful!

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Review from Rachel S (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mom went to Baugh House she was a very poorly lady with no interest in living, she had given up on life. Within a week my mom had her spark back, she was laughing and joking, full of praise for the staff - she really is a different lady. Baugh House gave us our mom back. Mom is very happy and
content at Baugh House, and they will never know what that means to me, I am so grateful to them.
The room is very comfortable and she enjoys watching the TV supplied. If she requires company she has a lovely lounge to visit. She enjoys all her meals and is looked after by all the staff excellently. Nothing is too much trouble for the staff if anytime I have questions that need answering. Would definitely recommend Baugh House to anyone. It is a very clean, nice care home with superb and dedicated managers. Gives me peace of mind my mom is being cared for.

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Review from Juliet V (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words to express our love and gratitude you gave to dad, my mum and myself during his time at Baugh House. Entrusting the care of someone you love to others is a very difficult decision to make. From the moment you walk into Baugh House, you feel the love and the warmth all around
you. All your worries are forgotten as you are drawn in by a team of wonderful people. The team, where do you begin? They are all exceptional in every possible way, from carers, activities, domestic, kitchen, maintenance to management. Nothing is ever too much trouble; they truly went above and beyond to ensure that dads time spent at Baugh House have been happy, never a dull moment, you name it they did it. As a family, we have had some amazing times and some sad times. Everyone pulls together to support you when needed, always going the extra mile. What more could a family wish for? Knowing that when you leave your loved one, they are always in safe hands.

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Review from John P (Son of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express just how much I appreciate the quality of care, respect and professionalism of the management and staff of Baugh House. When visiting my mother I immediately feel the great atmosphere that permeates in the home. When I ask about my mother I immediately get a detailed answer as to how
she is. My mother is 102 years old and in the current emergency, I am completely confident her quality of care will not in any way become less important. Also, my special acknowledgement goes to the ever-smiling and supporting Deputy Manager who has done a marvellous job in looking after my mother.

Reply from Rachel, Marketing Manager at Baugh House

Thank you so much for taking the time to provide feedback. We are so proud of our fantastic team at Baugh House and are delighted to hear you are happy with your Mum's care.


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Review from C C (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visit lifelong friend once a week, feel very happy when I see him being so well looked after and happy.
All staff are very nice and friendly.

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Review from S C (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the staff most helpful and obliging on my weekly visit to a lifelong friend. He always appears to be happy/contented and never in distress.

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Review from Steven H (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in on respite following the death of her husband and very confused and upset. The staff quickly helped her to settle in and she is now happy, well looked after.
She has many things to do and enjoys her time here.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Baugh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Baugh House is calculated as follows: ( (239 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 355 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baugh House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Alejandro

Alejandro Reytor

Job Title: Care Home Manager

Alejandro brings over 20 years of experience in the health and care sector, driven by personal inspiration, and dedicated to caring for the elderly, especially those living with dementia.


With a background as a medical doctor and psychiatrist, Alejandro transitioned to the UK thirteen years ago, starting as a personal care assistant and advancing to roles including senior care lead, deputy manager, and now registered manager. He holds an NVQ Level 5 in Management and Leadership in Health and Social Care.


Alejandro and his dedicated team are determined to uphold Gold Care Homes values at Baugh House Care Home